Zenarate AI Coach simulation training helps contact center leaders develop confident top-performing agents. Zenarate  the world's leading AI Conversation Simulation solution, announced…
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Customers across sectors today want a more instant and efficient call process, so should online businesses drive this experience with conversational AI platforms?  The way contact…
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CallCabinet delivers cloud-based compliance call recording to Webex Contact Center to modernize the customer experience and provide a secure recording solution. CallCabinet, a…
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Funding round follows 400% revenue growth and increased adoption of Carbyne's next-generation mission critical technologies in the last 12 months Carbyne , the leading provider of…
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FullContact, the industry leader in consumer identity resolution as a service, announced a new partnership with Optimizely, the real-time personalization tool helping marketers…
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The study shows that enterprises using the Five9 Platform saved them money, created happier employees, and became more efficient in operations Five9, Inc., a leading provider of the…
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Record growth and continued business development validate Revation’s position as the trusted CCaaS provider for the financial services industry Revation Systems, a digital Contact…
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Kyndryl, the world's largest IT infrastructure services provider, today announced a global partnership and expanded relationship with Five9 to collaborate on cloud-based contact…
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UJET Partners with CCMA to Identify and Eliminate Barriers in Contact Center Innovation UJET, Inc., the world’s most advanced cloud contact center provider, shares new research…
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RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced that Ryder System, Inc., a leader…
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