Intermedia Interaction Analytics, a new feature of Intermedia Intelligent Contact Center™, helps businesses capture the voice of the customer by automating trend recognition of key…
Read More...

Leading voice AI startup expands global footprint, offering revolutionary customer experience solution to U.S. Skit.ai, the leading voice AI SaaS company, established U.S. headquarters…
Read More...

The enhancements and improved platform flexibility enable leading organizations to deliver enhanced customer experience and provide deeper agent support Cogito, the leader in…
Read More...

Artificial Intelligence Services, New Automation Processes, and Workflows Can Raise WFH Agent Productivity ASAPP, Inc., the AI Cloud company published its CX Report: ‘Is the Future of…
Read More...

BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get hamstrung in the post-pandemic era by lack of…
Read More...

By integrating with a full range of third-party SaaS apps, custom databases, data warehouses, unstructured data stores, and internally built apps, DataGrail offers the industry’s…
Read More...

Customer Contact Performance Transformation Leader to Present Latest Agent Coaching, Gamification, Quality Management, and Business Optimization Capabilities at Caesars Forum June…
Read More...

New AI Service Automatically Summarizes Every Call and Chat for Contact Centers to Reduce Handle Time by 10% or More ASAPP, Inc., the artificial intelligence (AI) research-driven…
Read More...

Imagining the future involves the same capabilities as remembering the past. We are experiencing a shift in the consumer's mindset, and newfound expectations. Jon Arnold is a widely…
Read More...

New whitepaper addresses major agent pain points and strategies to improve their satisfaction and help them manage growing customer demands across channels Khoros, an award-winning…
Read More...