CCaaS Innovator Introduces Online Purchasing, Pay-as-you-go Pricing, Bring-your-own-carrier, and $39 SMB Promotion UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center…
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Incentivizing and engaging agents results in big leaps in performance and a subsequent rise in customer satisfaction, finds Frost & Sullivan The COVID-19 pandemic caused a…
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ISG Provider Lens™ report says work-from-home requirements and a growing consumer preference for digital channels over voice calls have permanently changed the industry Contact centers…
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ISG Provider Lens™ report sees ongoing change as enterprises partner with providers to manage remote agents and deliver more personalized customer experiences Australian…
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Join COPC Inc. and livepro for a webinar on Thursday, November 11, 2021, at 1 p.m. CT. COPC Inc., a global consulting, certification and training firm that has set the standard in…
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Company's new product strategy delivers transformative agent empowerment powered by world-class AI engine and Conversation Intelligence As part of its recent market and…
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Meeami Technologies, a pioneer and leader in audio AI, noise cancellation, speaker ID and audio analytics software, today announced that its flag ship ClearVoice noise cancellation…
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LiveVox’s SmartStart portal, with incorporated industry best practices, provides contact centers immediate platform readiness, with access to essential LiveVox applications and…
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Report unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry…
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STIR/SHAKEN is here to stay. How can it impact the contact center industry as a whole and outbound businesses in particular? NobelBiz just released its third e-book on the subject of…
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