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SAP Signavio Positioned as the Leader in the SPARK Matrix for Customer Journey Mapping, Q2, 2023 by Quadrant Knowledge Solutions

  • The Quadrant Knowledge Solutions SPARK Matrix provides competitive analysis & ranking of the leading Customer Journey Mapping vendors.

  • SAP Signavio, with its comprehensive technology for Customer Journey Mapping, receives strong ratings across the parameters of technology excellence and customer impact.

Quadrant Knowledge Solutions announced that it has named SAP Signavio as a Q2 2023 technology leader in the SPARK Matrix analysis of the global Customer Journey Mapping market.

The Quadrant Knowledge Solutions SPARK Matrix: Customer Journey Mapping, Q2, 2023, includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading Customer Journey Mapping vendors in the form of its SPARK Matrix™. It gives strategic information for users to evaluate different vendor capabilities, competitive differentiation, and market position.

According to Nikhilesh Naik, Analyst at Quadrant Knowledge Solutions, “SAP Signavio through its SAP Signavio Journey Modeler enables its users to utilize customer data to create detailed customer journeys and design CX-centric solutions. The company’s CJM offerings comprise prioritization of process improvements & transformation efforts, creation & management of customer journeys, use of AI for automating & accelerating journey map creation, and a wide range of learning & training solutions that enable its users to make continuous experience improvements in their offerings.”

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“The delivery of customer journey modelling capabilities comprising journey-to-process analytics for generating valuable insights & recommendations and integration with SAP Signavio process collaboration hub for simplifying collaboration capabilities has enabled SAP Signavio to strengthen its customer journey mapping offering. SAP Signavio, owing to its strong partner ecosystem with the existing network of SAP & other vendors, heavy investment in innovation & R&D, and the ability to cater to a variety of industry-specific use cases, has been positioned as a leader in the SPARK Matrix: Customer Journey Mapping, Q2, 2023,” Nikhilesh adds.

Quote from SAP Signavio

“It is not surprising to see growing interest in Customer Journey Mapping solutions,” said Rouven Morato, CRO and General Manager at SAP Signavio. “Changes in customer behaviours can be rapid and unpredictable. In addition, customer buying journeys by their nature touch multiple departments and operational systems, making the optimization of the end-to-end process a challenge.

At SAP Signavio, we are proud to be named a Leader in this market. We know that understanding customers is not a one-off project, nor even a once-a-year project. It’s an ongoing discipline of mapping, analysing, modelling, and refining the processes that support the customer journey, changing as customer behaviours or other external forces change. Our solutions are data-driven and collaborative by design, built to bring various stakeholders and leaders together over a common view of the customer journey. We go beyond journey mapping, providing the analytics and insights needed to help companies provide increasingly tailored experiences and offers to their customers while supporting ongoing improvement of the underlying operational processes.”

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Red8 is Named NetApp North America Growth Partner of the Year for FY’23

Red8

Red8, the industry expert in architecting modern infrastructure, announced today that it has been named the NetApp North America Growth Partner of the Year, recognizing the ability to generate significant YoY growth in NetApp revenue across the portfolio, in NetApp fiscal year 2023 (FY’23). The North America Partner Awards winners have exemplified NetApp’s goal of being customer-centric and understanding and selling NetApp solutions across its cloud, flash, and FlexPod portfolios.

“Our partners have always been a critical asset to NetApp as we work together to innovate and grow with hybrid multicloud solutions and services that help our customers succeed in increasingly complex environments,” said Jenni Flinders, Worldwide Partner Organization at NetApp. “I want to congratulate Red8 on being named Growth Partner of the Year. Their partnership is integral to NetApp’s success and I look forward to what comes next.”

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“Red8 is honored to be named NetApp’s 2023 Growth Partner of the Year,” said Frank Wiacek, President and CEO of Red8. “As a NetApp partner for over twenty years, Red8 continues to generate tremendous growth. We look forward to advancing our work with the NetApp team as we help to solve joint clients’ challenges and achieve their goals.”

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Red8, a wholly owned company of Insight Investments, Corp., is an IT solutions provider dedicated to solving critical business challenges and creating strategic value through modern technology solutions and processes. Recognized for its engineering excellence and consulting leadership, Red8 is a trusted partner to many of the nation’s largest corporations––delivering comprehensive technology solutions around security, analytics, cloud and automation, endpoint, device lifecycle services, and data center infrastructure, delivered through consulting and managed services.

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Assembly Software Appoints Rob Consoli as Chief Revenue Officer

Assembly Software, the visionary creators of Neos, the acclaimed case management solution for the legal industry, announced the appointment of Rob Consoli as Chief Revenue Officer (CRO).

Rob is a seasoned and accomplished business leader with over 30 years of experience in technology and SaaS markets. He has a proven record of helping companies grow their SaaS revenues by building winning sales, marketing, and customer success teams that stand out for their integrity, intellect, hard work, and perseverance.

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“We are delighted to have Rob join the Assembly Software family. His extensive experience and expertise in implementing SaaS technology go-to-market strategies will be invaluable in supercharging our already accelerated growth as we continue to innovate and expand our platform to meet the needs of the ever-evolving legal market.”

As a former Aerospace Engineer, Rob brings a focused and disciplined approach that maximizes win-win outcomes for his customers. Rob puts the customer at the center of everything he does and leads his team to value, prioritizing every customer interaction. Rob holds a Bachelor of Science degree in Aerospace Engineering from Auburn University and a Master of Science degree in Engineering Management from Southern Methodist University.

Daniel Farrar, Assembly’s CEO, said: “We are delighted to have Rob join the Assembly Software family. His extensive experience and expertise in implementing SaaS technology go-to-market strategies will be invaluable in supercharging our already accelerated growth as we continue to innovate and expand our platform to meet the needs of the ever-evolving legal market.”

Rob Consoli said: “I am honored and excited to join Assembly Software as their CRO. I have been impressed by their unique vision, award-winning Neos product, and tremendous culture, not to mention the incredible innovation coming with NeosAI. I look forward to working with Daniel and Assembly’s stellar leadership team to deliver exceptional value to our customers and partners in the legal industry.”

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NCR Unveils New Names for Businesses Ahead of Planned Separation

NCR-powered Mobile Banking Applications Keep Leadership for the Last 3 Years

Digital Commerce Business to Become NCR Voyix; ATM Business to Become NCR Atleos, Both Reflecting Strength of NCR Brand

NCR Corporation, a leading enterprise technology provider, today unveiled the names for the two companies that will form after its planned separation, expected in the fourth quarter of 2023. Selecting company names is a key milestone in NCR’s previously announced plan to separate into two independent, publicly traded companies.

“The digital commerce business will be called NCR Voyix, which is a nod to the ever-present vision, innovation and partnership that NCR offers its customers as we work with them in their voyage to succeed,” said NCR CEO Michael D. Hayford. “NCR Voyix will leverage NCR’s industry-leading software to continue transforming, connecting and running global retail, hospitality and digital banking technology platforms.”

In speaking with thousands of stakeholders to finalize each company’s name, it became clear that “NCR” is a proven badge of experience and service that customers, industry analysts, and employees encouraged NCR to retain. For the digital commerce company, the “Voyix” name demonstrates the concept of a voyage, which is how customers describe their journeys with NCR. The company is with them every step of the way, ever-present to unify technologies and guide customers toward their visions. The inclusion of “x” is purposeful — representing the actionable insights delivered to customers and the visual manifestation of the company’s ability to “link” the digital and physical worlds.

“The new name for the ATM business, NCR Atleos, reflects the strength of the NCR brand and our success in helping banks and retailers create best-in-class solutions, within and beyond the branch or across their map of expansive networks,” Hayford said. “This business will build on NCR’s leadership in solutions that enable customers to meet global demand for ATM access while leveraging new ATM transaction types, including digital currency solutions, to drive market growth.”

As with NCR Voyix, constituents surveyed encouraged the company to retain the NCR name in some way. “Atleos,” for an atlas or map, speaks to the company’s focus on expanding transactions and access worldwide. “At” also nods to the company’s past and present history with automated tellers, which combined with “eos,” or the dawn of a new era, speaks to NCR’s drive to scale ATM as a Service (ATMaaS), interactive tellers and future innovations.

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NCR conducted a thorough naming process with global consultancy Interbrand that included surveys, research and the engagement of thousands of stakeholders including employees, customers, investors and industry analysts.

“We took the responsibility of renaming a company with more than 130 years of history very seriously,” said CMO Jennifer Personette. “The strength of both brands, which build on our existing positive brand value, is evident in the recent momentum of the business and customer feedback. I am also proud that we chose names through a process that included feedback from 12,000 employees who expressed their pride in NCR.”

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Previously, the company’s Board of Directors announced that current NCR Senior Executive Vice President and Chief Financial Officer Tim Oliver is designated as CEO of NCR Atleos and David Wilkinson, executive vice president and president of NCR Commerce, is designated to lead NCR Voyix.

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Celigo Named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the Customer for Integration Platform as a Service Worldwide Report

Peers Recognize Celigo as a Customers’ Choice in the Voice of the Customer for iPaaS Solutions Worldwide

Celigo, the leading integration platform as a service (iPaaS) for business and IT users, announced it has been named a Customers’ Choice in the Gartner Peer Insights Voice of the Customer for Integration Platform as a Service Worldwide report in which customers rated the vendor based on Product Capabilities, Sales Experience, Deployment Experience and Support Experience Categories. The Voice of the Customer is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in the buying process, as it focuses on direct peer experiences of implementing and operating a solution.

On Gartner Peer Insights, Celigo’s global customers reviewed the Celigo Integration Platform and gave it a 94% Willingness to Recommend score based on 182 ratings as of July 11th, 2023. The company additionally met or exceeded the market average Overall Experience and the market average User Interest and Adoption.

“It is an honor for us to be recognized as a Customers’ Choice in the worldwide iPaaS market. This is especially meaningful for us because it’s based on reviews by Celigo customers who use our platform every day,” said Celigo founder and CEO Jan Arendtsz. “We think this recognition underscores our commitment to providing market leading solutions and exceptional customer experiences from beginning to end.”

“It is an honor for us to be recognized as a Customers’ Choice in the worldwide iPaaS market. This is especially meaningful for us because it’s based on reviews by Celigo customers who use our platform every day”

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As the leading integration-driven automation company, Celigo provides a single enterprise-class platform for integration and business process automation at cloud scale. These three product features set Celigo apart from other vendors:

  • Enables Business Teams with Self-Service
    • Customers can automate business processes up to 100% while ensuring best practices and compliance with Celigo’s pre-built automations. This allows line-of-business users to confidently create and manage automations to fit their changing business processes while allowing IT users to capitalize on the robust administration capabilities including monitoring, activity logging, and connector policy management.
  • Infinite Scalability to Support Breakaway Growth
    • Users can connect to any application without limits on integrations or data volume as Celigo’s platform is application agnostic. Therefore, integrations are portable which is critical as organizations mature and change applications over time.
  • The Lowest Total Cost of Ownership
    • Celigo offers the industry’s lowest cost of ownership due to its combination of faster time to value, reduced burden on IT resources and pricing model. Celigo decreases the time spent on integrations by 75% as business teams can create and modify their own integrations to meet changing process requirements, freeing up IT teams for other initiatives. Moreover, its centralized AI-enhanced error handling reduces time and resources for error management by more than 75%.

One reviewer commented on Gartner Peer Insights, “Celigo enabled us to automate multiple functions between multiple channels, effectively saving us thousands of dollars and hundreds of labor hours every month. The platform is straightforward and set-up is more simple than other alternatives. I enjoy using this product and it has changed how my organization does business.”

View the entire Voice of the Customer for Integration Platform as a Service Worldwide Report to learn why customers recognized Celigo as a Customers’ Choice.

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Deloitte Ranked no. 1 in Security Consulting Services and no. 4 in Managed Security Services by Revenue in Gartner Market Share Reports

For the twelfth year in a row, Deloitte has been ranked no. 1 in security consulting services by revenue in 2022 according to the latest Gartner Market Share report. In addition, Deloitte was ranked no. 4 by revenue in 2022 in the Gartner Managed Security Services (MSS) Market Share report.

“We think these recognitions demonstrate Deloitte’s strong reputation and investment in capabilities globally in delivering solutions that help modernize and transform how our clients operate,” says Emily Mossburg, Deloitte Global Cyber leader and US Cyber Strategic Growth Offering leader. “Deloitte’s business-led approach to cyber is allowing us to drive greater value to organizations by helping board, c-suite, and business unit-level stakeholders better align cyber to their business priorities, strategy, and desired outcomes.”

Gartner estimates that the security consulting services market grew by 12.5% in 2022, reaching US$29.8 billion in revenue. According to the report, Deloitte’s revenue grew 15.8% in 2022 while also increasing its market share to 15.4%.

According to Gartner, the MSS market grew by 15.8% in 2022, reaching USD$$16.98 billion in revenue. The Managed Detection and Response (MDR) segment of the MSS market grew faster at 26.2%. The report states that Deloitte’s revenue grew 15.5% and 28.0% in 2022 for the MSS market and the MDR segment, respectively.

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“Our investment in differentiated and innovative solutions, platforms, ecosystems and alliances, and talent enables Deloitte to be a trusted advisor and operator for organizations in navigating complexity and realizing business outcomes along their cyber journey,” says Adnan Amjad, Deloitte US Cyber & Strategic Risk leader. “We will remain focused on scaling capabilities that best position clients to run their business confidently.”

Notable highlights of Deloitte’s Cyber investments from the past year include:

  • Global expansion of cyber threat detection and response and identity security capabilities through globally scaling Cyber Operate managed services with SaaS-based modular solutions – MXDR by Deloitte and Digital Identity by Deloitte
  • Acquisitions to drive geographic scaling such as Makros and ITSS in Latin America and Hacktive in Asia-Pacific
  • Release of the 2023 Global Future of Cyber Survey
  • Expansion of the Women in Cyber campaign in collaboration with The Female Quotient to spotlight the imperative of greater diversity in the cyber industry

With more than 25,000 cyber professionals worldwide, Deloitte advises, implements, and operates a full range of services and solutions with capabilities across strategy and transformation, cloud, detect and respond, identity, infrastructure security, data and privacy, application security, and emerging technologies. Visit www.deloitte.com/cyber for more information.

[1] Gartner, Market Share Analysis: Security Consulting Services, Worldwide, 2022, by Rustam Malik14 July 2023.
[2] Gartner, Market Share Analysis: Managed Security Services, Worldwide, 2022, by Travis LeeMatt MiloneMark PohtoRustam Malik19 May 2023.

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Cireson Achieves SOC 2 Type 2 Compliance for Tikit

Cireson, Microsoft Service Management Experts. Logo (PRNewsfoto/Cireson)

Cireson, the experts in Microsoft Service Management and a Gold Certified Microsoft partner, today announced that it has achieved System and Organization Control (SOC) 2 Type 2 compliance for its Tikit cloud product. SOC 2 Type 2 is a security framework developed by the AICPA that addresses cybersecurity risks and concerns and covers security, availability, processing integrity, confidentiality and privacy standards over a specified period of time. Tikit is a Microsoft 365 ITSM Platform that matures with your Microsoft 365 adoption.

Developed by the AICPA, SOC 2 is an extensive auditing procedure that ensures that a company is handling customer data securely and in a manner that protects the organization as well as the privacy of its customers.

“This is an important milestone in our journey to developing the best cloud products, built exclusively for the Microsoft 365 ecosystem,” said Justin Roux, CEO, Cireson. “First and foremost, security is at the core of everything we build, and we want our customers to feel secure in trusting their data with Tikit.”

It is critical for any company looking to handle and process sensitive customer data to achieve SOC 2 compliance. By achieving compliance, Cireson has demonstrated its commitment to protecting data and systems while providing customers with assurance that they are secure.

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“Security is an ongoing, company-wide endeavor. All employees are required to complete semi-annual security training and employ best practices when handling customer data.,” said Marcus Bauer, Senior Director of InfoSec and GRC, Cireson. “Achieving SOC 2 Type 2 compliance is just one of the many steps we are taking to earn and maintain our customer’s trust that their data in Tikit is secured.”

Cireson uses Drata, a security and compliance automation platform, to continuously monitor its internal security controls against the highest possible standards. With Drata, Cireson has real-time visibility across the organization to ensure the end-to-end security and compliance posture of their systems.

Conducted by Sensiba, a nationally recognized CPA firm registered with the Public Company Accounting Oversight Board, this attestation report affirms that Cireson’s information security practices, policies, procedures and operations meet the rigorous SOC 2 Trust Service Criteria.

“Showing tangible proof of data protection standards is table stakes when earning and maintaining the trust of your customers,” said Adam Markowitz, Co-Founder and CEO of Drata. “Cireson’s SOC 2 Type 2 attestation is a testament to its commitment to building a strong security and compliance program.”

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OneDay Hires Donovan Steinberg as VP of Customer Success

OneDay Logo_Primary_Deep Navy-2

Dallas-based technology company, OneDay, announces the hire of Donovan SteinbergVP of Customer Success

OneDay, a leading video-based sales enablement platform, is thrilled to announce the hire of Donovan Steinberg as its Vice President of Customer Success. With a wealth of experience in managing and leading teams and an impressive track record of success in the customer success realm, Donovan brings invaluable expertise and vision to the company.

Prior to joining OneDay, Donovan spent nine years at BombBomb, most recently as the VP of Customer Success. During his tenure, Donovan achieved remarkable results, leading the vision, functions, and processes of the customer success department.

When asked about his decision to join OneDay, Donovan expressed his excitement about the company’s dynamic leadership, dedicated team members, and the stage of business that OneDay is in. “Everyone has been so welcoming, open to connecting personally and professionally, and willing to help in any way they can,” Donovan remarked. He also highlighted the humility and hunger for growth within the team, emphasizing the agile and progressive approach toward product development, customer experience, and internal processes.

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Regarding the future of OneDay, Donovan expressed confidence in the company’s impact and potential for growth. “OneDay is on the edge of something really big, and I’m excited to be here for it,” he added. With his passion for empowering individuals and belief in the significance of video in business relationships, Donovan is poised to lead OneDay’s Customer Success team to new heights.

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Please join us in welcoming Donovan Steinberg to the OneDay family. With his exceptional skills and dedication, we look forward to achieving even greater success and empowering our customers through our innovative video-based sales enablement platform.

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Lexmark Named a Leader in Quocirca 2023 Cloud Print Services Report

Quocirca notes Lexmark’s investments in its cloud service platform and well-established cloud strategy as strengths for organizations adapting to decentralized work models.

Lexmark, a global imaging technology leader, announced that Quocirca, a global market insight and research firm, has named Lexmark a Leader in its 2023 Cloud Print Services Report. The report also highlights key market trends and assesses offerings from both manufacturers and independent software vendors within the cloud print services area.

Quocirca advises organizations that are looking to standardize their print environment or move to secure cloud print management to evaluate Lexmark.

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The report recognizes Lexmark cloud-based software solutions and offerings, highlighting Lexmark Cloud Services for enabling customers and partners to realize the benefits of maintaining a print ecosystem without physical infrastructure. Lexmark Translation Assistant and OnePrint subscription program were called out as time-saving enablers and cloud print benefits.

“We are pleased that Quocirca has again recognized Lexmark’s expertise and offerings within cloud print services,” said Melanie Hudson, Lexmark senior vice president and chief commercial officer. “The shift toward cloud-based print infrastructure is very much underway as digital transformation remains a priority for our customers. We continue to enhance our cloud print services to provide the resources and support customers need to further their digital transformations.”

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Other strengths highlighted in the Quocirca report include:

  • Lexmark’s Global IoT System — Lexmark printers are built as IoT-native devices that connect into the Lexmark Global IoT System. The closed-loop system feeds important use and performance data from the more than 1.2 million devices managed worldwide to inform future design decisions.
  • Smart Refresh lifecycle management program — Uses performance and usage data to replace only the printers and MFPs in a customer’s environment that are truly at the end of their useful life.
  • Cloud, IoT, and interactive analytics — Lexmark owns key technology – device hardware, firmware, data collection software, cloud-based global systems, and support processes – enabling it to bring new functionality to market faster.
  • The Lexmark Cloud Bridge – This suite of connectivity options lets customers and partners connect devices into the cloud platform regardless of their network configuration. Users can use native IoT, an embedded app, a fleet agent, or a stand-alone agent.
  • Leader in document and device security. Lexmark is an industry leader in document and device security, and this expertise is the backbone of Lexmark Cloud Services. Data centers used have achieved ISO 27001, PCI DSS, and SOC2 certifications.

Quocirca Director Louella Fernandes said, “Lexmark’s clear cloud strategy and ability to provide the complete print infrastructure to its customers and partners make it a strong, confident player in the space. It will be exciting to see how its cloud services continue to evolve over the next few years as they continue to support organizations on their digital transformation journey.”

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Generative AI: Revolutionizing Marketing and Sales

The marketing industry is constantly changing and trying to create innovative and catchy advertisements.  As technology develops, marketing departments have seized new technology to polish their craft.  Generative AI is one example of a technology that has changed the way marketing works, and it is important to learn about what this technology does.

Generative AI allows machines to develop their own content, whether it be videos, text, photos, simulations, or more. It does so by feeding machines content through an algorithm until the machine can create its own content based on the media it has consumed.

There are many niches within the marketing industry that use generative AI.  28% of legal and professional services use generative AI, 28% of high-tech and telecom services use it, and 24% of financial services use it.  Other marketing professionals that rely on generative AI include automotive and assembly, retail and consumer gods, and pharmacy and healthcare.  Additionally, AI use in general has more than doubled in the last five years, showing how quickly businesses have incorporated it into their procedures.

Within generative AI And marketing, many tasks can be made easier.  Most commonly, marketing firms use generative AI in email marketing campaigns.  Marketing lead scoring is another area that relies heavily on generative AI, followed by customer service routing, fraud detection, cross-selling and upselling, and service chatbots.  Studies have shown that AI use can increase productivity by up to 40%, so it is no wonder that marketing firms have incorporated it so thoroughly.

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There are many generative AI platforms that can transform a marketing campaign.  ChatGPT is one example.  It is a chatbox that is capable of interactive dialogue.  Make-A-Video is another example and generates videos from text-based prompts.  DALL-E is a deep learning tool that generates AI images and serves 1.5 users worldwide.

However, there is still a long way to go in terms of the development of generative AI.  Paul Roetzer, the Founder and CEO of the Marketing AI Institute, believes that businesses are behind and still view AI as an abstract product of sci-fi novels rather than the approachable technology that it is.  Changing this mindset will result in greater adaptation of AI.

Looking forward, there are many more opportunities for generative AI growth moving forward.  The convergence of IoT and AI is one example; 19% of c-suite executives focus on taking advantage of AIoT.  There will also likely be greater reliance on AI marketing automation.  22% of markers have used marketing automations in addition to AI to personalize emails, offers, and paid ads.  Additionally, there is the opportunity for more accessibility for small businesses.  So far, 31% of small businesses have adopted AI tools to help with marketing tasks, and 46% believe AI will create new marketing roles in the years to come.

AI has made a huge impact on today’s world, whether it be in communication, science, or marketing.  Paying attention to AI advancements is useful in navigating a changing landscape.  AI has already exploded onto the scene and will continue to evolve rapidly, so tuning into AI news is vital.

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Missed The Latest Episode of The SalesStar Podcast? Have a quick listen here!

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Episode 173: B2B Revenue Generation Hacks with Justin Schweisberger, Chief Revenue Officer at Pramata

 

 

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