Page 805 – SalesTech Star

DealerTeam Shifts Gears to MariaDB Enterprise Server in the Cloud

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July 31, 2023

DealerTeam Shifts Gears to MariaDB Enterprise Server in the Cloud

Dealerships gain better quality reporting and insights between departments while cutting costs in half

DealerTeam provides the first cloud-based dealership management system built on the Salesforce Platform. The management system includes an enterprise resource planning (ERP) solution that brings together the dealership’s sales, finance, service and parts operation teams. By utilizing an automotive ERP solution, real-time data and insights unite the different dealership departments. As a result, dealerships can offer a superior, seamless car buying experience.

DealerTeam upgraded its accounting application within its ERP solution from a self-managed

MariaDB Community Server to fully managed MariaDB Enterprise Server in the cloud for its enterprise reliability, stability, and long-term maintenance. With this change, DealerTeam experienced enterprise uptime, improved performance, and quicker access to reporting, ultimately resulting in a more personalized customer experience.

“All green lights for @DealerTeam! By shifting to @MariaDB Enterprise Server in the cloud with SkySQL, DealerTeam adds automation and replication benefits, new DevOps efficiencies, and enhanced reporting and insights for dealerships.”

“DealerTeam recently merged with DealerStar to combine the advanced dealership accounting software built by industry expert Sandi Jerome with our platform-first product. Our initiative is to scale with confidence and SkySQL was a natural fit to facilitate our infrastructure growth,” said Jarrett Kuljis, founder of DealerTeam. “No other solution compared to MariaDB Enterprise Server in the cloud with SkySQL. The service quickly proved to be the best cloud deployment option for us. In addition to gaining automation and replication benefits, we are able to run the advanced workloads with dependable support.”

By moving to a fully managed cloud database service, SkySQL, DealerTeam added new DevOps efficiencies, including the ability to create and provision resources on demand, automate testing and traditional DevOps lifecycle, handle regression testing and ultimately release products quicker. This additional agility gained from SkySQL helped move DealerTeam’s business forward, faster than ever before.

MariaDB SkySQL is a fully managed multicloud database service for MariaDB Enterprise Server and MariaDB’s distributed SQL database, Xpand. SkySQL combines MariaDB MaxScale for automatic failover and a Kubernetes operator for self-healing with deep database expertise that makes customers unstoppable.

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Thoughtworks Launches Generative AI Product Accelerator

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July 31, 2023

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Thoughtworks Launches Generative AI Product Accelerator

Thoughtworks, a global technology consultancy that integrates strategy, design and engineering, announced product accelerators aimed to help organizations identify near-term opportunity areas and projects to apply generative artificial Intelligence (AI).

Organizations that meet customers’ needs by investing in innovation and preparing for constant change outperform their peers in good times and bad. The effects are multiplied during unstable times where there are shifts in the competitive hierarchy in the industry. Generative AI tools and technology are now easily available to everyone, including prospective customers and competitors. The differentiator will be how organizations leverage and integrate generative AI into their products and business to gain the greatest competitive edge.

One such organization, a leading global technology company, applied generative AI to enhance customer experience. Exploring opportunities in areas such as virtual advisors and education tools, our team is on track to deliver a collection of generative AI-derived product concepts, prioritizing those with a concrete value proposition and compelling business case.

Thoughtworks’ Generative AI Product Accelerator enables business and product leaders to make more informed and strategic decisions on integrating generative AI into business product applications.

In as little as five weeks, organizations will:

Gain a clear understanding of near-term generative AI use cases, risks and limitations for their specific industry and business function.
Explore what’s possible based on their business and customer needs and their existing technology landscape.
Create an actionable generative AI strategy and prioritized plan with clearly defined business value.
Build a preliminary deployment plan for responsible AI with prioritized experiments and defined validation protocols.

“Given the pace of advances in generative AI, it’s not surprising that many organizations are already experimenting. But without also planning how to scale successful pilots and integrate them into the business, there’s a risk of only picking off the low-hanging fruit,” said Mike Mason, Chief Artificial Intelligence Officer, Thoughtworks. “With our Generative AI Product Accelerator, organizations will build plans that combine the art of the possible with the lenses of feasibility and value, and within weeks plot a course that achieves lasting value and scale.”

Thoughtworks’ Generative AI Product Accelerator combines the best of the Product Thinking Playbook, a proven approach to developing ambitious products, with Thoughtworks’ expertise in data and AI to expedite ideas into reality and realize the business value of generative AI. With this offering Thoughtworks empowers teams to manage the ethical and practical considerations of generative AI deployment.

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Khoros Introduces the Next Generation of Online Communities

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July 31, 2023

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Khoros Introduces the Next Generation of Online Communities

The leader in enterprise community software releases a faster, more powerful, and modern brand community experience

Khoros, a leader in customer engagement software, announces the launch of an industry-changing, next-generation version of the Khoros Communities solution. This revolutionary solution will make it easier for leading enterprises to build powerful, brand-owned destinations for their customers to engage, self-service, collaborate, and educate each other on products, services, and experiences.

“This launch sets a new standard in our industry by reimagining what it means for customers and brands to connect”

With today’s evolving digital and social channel landscape, companies increasingly view brand-owned communities as an essential channel for successful and comprehensive customer engagement. However, many brands struggled to create a community that customers would value and their business could sustain. Brand-owned communities were often challenging to build, integrate, and customize; and difficult for community managers and members to navigate. With this game-changing new version of Khoros Communities, communities will be launched faster, customized with ease, and optimized to create the best member experiences, allowing brands to reach their end-state faster and with fewer resources. This announcement underscores Khoros’ 20-year commitment to providing enterprise brands with the best technology to nurture, respond, and engage with their customers wherever they are.

“This launch sets a new standard in our industry by reimagining what it means for customers and brands to connect,” said Chris Tranquill, CEO of Khoros. “Online communities provide brands invaluable spaces for building necessary loyalty and trust with their customers. This release contains all of the advanced capabilities that complex enterprises need to create a seamless customer experience that is entirely brand-owned – and to do so faster, at a lower total cost.”

As the unrivaled solution for over 20 years, with more Fortune 100 success stories than any other provider, Khoros has long offered the widest breadth of engagement features, advanced gamification, platform flexibility and scalability, and strategic coaching and partnership. This revolutionary new version elevates the solution for enterprise-scale with:

Simple setup: Communities can be deployed faster, with little to no setup services required, using a robust set of expertly designed and preconfigured templates.
Drag-and-drop design: Community managers can easily customize page layouts, navigation, and make design changes to their communities via a new drag-and-drop interface that eliminates the need for custom code.
Deep, actionable insights: Brands can look beyond surface metrics to measure outcomes and prove value with new health and engagement dashboards and widgets.
Advanced moderation: Community managers spend less time moderating and more time engaging with supercharged community management features like workflow automation, organization, and AI-powered content filters.
A more open, flexible platform: IT and development teams can quickly build exclusive community experiences and custom integrations without limit using an evolved API-first architecture with a powerful new GraphQL layer.
Enhanced member experience: Brands can keep community members engaged with a more beautiful, responsive, and accessible end-user experience powered by a modernized web application framework.

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AutomationEdge and eAlliance Corp announced partnership for Hyperautomation solutions

STS News Desk

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July 31, 2023

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AutomationEdge and eAlliance Corp announced partnership for Hyperautomation solutions

AutomationEdge, a leading Hyperautomation platform has announced strategic partnership with eAlliance Corp, a cutting-edge Hyperautomation solutions provider.

The partnership will enable eAlliance Corp to provide AutomationEdge solutions such as CogniBot – a conversational AI platform, DocEdge – an intelligent document processing platform, Intelligent Service Desk Ticket Data Analysis, IT Process Automation (ITPA) and RPA. This collaboration will empower AutomationEdge and eAlliance Corp to help customers innovate with automation to move the needle on the top and bottom line.

AutomationEdge, along with its Hyperautomation platform, has also build the ready automation solutions across industries. It will help customers achieve faster Go-To-Market for automation projects with lower cost. It is empowering 250+ customers globally in Healthcare, Banking, Insurance, Financial Services and other industries.

For over 20 years, eAlliance Corp has been delivering technology solutions to businesses worldwide across industries. It has been a trusted advisor to its customer in innovation, strategy and execution of automation solutions. Through this partnership, eAlliance will be able to offer innovative business process automation solutions to customers focusing on key enterprise domains such as finance & accounting, customer service, procurement, human resources, cash applications and more.

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Arrive Announces Successful Integration with Amazon Sidewalk

STS News Desk

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July 31, 2023

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Arrive Announces Successful Integration with Amazon Sidewalk

Tested at Fishers IoT Lab, the device will be added to smart mailboxes to enhance service offerings and extend local Wi-Fi strength and reliability

Arrive announced it has successfully integrated its smart mailboxes with Amazon Sidewalk, the secure, free-to-connect community network designed to provide reliable connectivity for billions of devices. The smart mailbox company plans to include the new technology in its devices, which are in mass production now and expected to be distributed in the third quarter of 2023.

Amazon Sidewalk is accessible to more than 90 percent of the U.S. population and is used by devices like Amazon Echo, Ring security cameras, outdoor lighting, motion sensors, Tile Bluetooth trackers, Level smart locks and CareBand, which provides wearable devices designed to help keep dementia patients safe. Other companies using Amazon Sidewalk include OnAsset Intelligence, a leading provider of supply chain visibility and asset tracking solutions; DeNova Detect, a natural gas leak alert system; MerryIoT water leak detection and PetSafe.

Amazon Sidewalk powers connected devices with a low-bandwidth, low-power network, which works even when there is a power outage. In March, Amazon opened the network to third-party developers hoping to expand the network to third parties.

“It’s another step forward in the evolution of the Internet of Things. Arrive is perfectly suited to amplify the benefits of Amazon Sidewalk,” said Arrive CEO Dan O’Toole. “Mailboxes are everywhere, and our smart mailbox offers so many additional benefits than the traditional box-on-a-pole unit. Adding this capability is a value add that will make a huge difference to people whether it’s alerts to human safety or mechanical issues or just peace of mind.”

O’Toole said Arrive’s use of the device is more comprehensive and meant to provide a wider array of uses. Arrive smart mailboxes are more than a place to drop mail or packages.

“Because of the virtually limitless applications and integrations, Arrive mailboxes are a powerful – and soon-to-be ubiquitous – low-power booster for all things IoT,” O’Toole said.

“As more consumers and businesses rely on smart devices, it will be increasingly important to have a reliable, uninterrupted signal to ensure the devices can communicate with each other and with their owners in cases where there are Internet service provider interruptions,” O’Toole said. “That’s why we say our smart mailbox isn’t just another mailbox. Our Mailbox as a Service (MaaS) gives you every delivery option you can imagine as it ensures package safety but also provides an emergency alert system and offers a host of other applications like using our camera to track pets and packages and serving as a hub to connect disparate smart devices.”

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RETISIO Hires Global Tech Exec to Lead the Next Phase of Growth

STS News Desk

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July 31, 2023

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RETISIO Hires Global Tech Exec to Lead the Next Phase of Growth

Retail and digital commerce veteran Phil Newmoyer joins as RETISIO’s new President.

RETISIO, Inc., a premier provider of eCommerce solutions, today announced the addition of Phil Newmoyer as its new President. Newmoyer joins the company after having served in roles such as CEO of Provoso Software, Chief Information Officer for Toys R Us and Serta Simmons Bedding, and Chief Technology Officer of Money Mart Financial, Inc.

“It is an exciting time for RETISIO and I am honored to join this amazing team,” Newmoyer said. “With decades of success stories at the world’s most iconic retail brands, this esteemed group of co-founders represents the most innovative and futuristic thinking I’ve worked with. As a former customer, I’ve enjoyed the brilliant thought leadership behind RETISIO’s product and technology innovation. It truly is on another level, and it completely differentiates capabilities that result in market advantage for its customers.”

Newmoyer and RETISIO CEO Sudhanshu Mohan are not strangers to big brand eCommerce.

“We have a history of great eCommerce success together,” Mohan said. “Phil has invaluable expertise, with an extensive background as a tech and digital executive. He brings specialized experience in leveraging AI-driven commerce technologies to our customers and markets. Phil has a real talent for growing businesses through customer acquisition and retention, and a genuine commitment to creating impactful value.”

Newmoyer said, “When I was CIO at Toy R Us, Sudhanshu delivered eCommerce platforms on a grand scale with advanced technologies that simply weren’t available in any other product. Fast forward to 2023 and RETISIO Commerce is retail’s most disruptive, intuitive and advanced E-Commerce platform that delivers what others cannot, bridging information silos, true optimization of search and content processes, and fantastic customer experiences.”

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Icertis Brings Generative AI to Enterprise Contracting with Delivery of First Contract Intelligence Copilots

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July 31, 2023

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Icertis Brings Generative AI to Enterprise Contracting with Delivery of First Contract Intelligence Copilots

Global leaders pioneer secure use of generative AI in contracting through Icertis ExploreAI Early Adopter Program

Icertis has delivered Icertis Contract Intelligence (ICI) Copilots, the first generative AI applications for enterprise contract management. Built on Icertis ExploreAI™ Service, ICI Interactive Insights Copilot and ICI Risk Assessment Copilot enable executives, legal teams, and business users alike to responsibly harness the transformational power of generative AI to turn their commercial agreements into interactive assets that achieve a step-change in contract efficiency and insights. Backed by the security and trust of Microsoft Azure, ICI Copilots leverage Azure OpenAI Service and Icertis proprietary AI models with the rich data from a company’s contracts, its enterprise systems, and the Icertis Data Lake to accelerate the pace of business, galvanize profits, and safeguard enterprises from risk.

Icertis customers include 30 percent of the Fortune 100 and global leaders such as Accenture, Best Buy, Humana, Johnson & Johnson, Mercedes-Benz, and Microsoft. Select customers engaged as early adopters of Icertis ExploreAI Service, catalyzing the launch of both ICI Copilots and a development roadmap of unmatched generative AI capabilities designed to address contracting challenges for the world’s largest enterprises.

“Contracts are a massive untapped opportunity for the application of large language models because they are universal across industries, geographies, and businesses of all sizes, and imperative to any and all commerce as we know it,” said Samir Bodas, Co-founder and CEO of Icertis. “Icertis has delivered the first generative AI Copilots in the market to lead the next era of transformation in enterprise contracting, balancing innovation with the trust and responsibility that comes with recognizing that regardless of industry – contracts are one of the most confidential and valuable assets in an enterprise.”

The first two ICI Copilots are:

ICI Interactive Insights Copilot
ICI Interactive Insights Copilot enables decision-makers to easily engage with contracts and rapidly uncover insights via pre-defined, hierarchical prompts as well as free-form prompts that highlight key provisions and identify related contract information. With role-based summaries created through a unique combination of secure data sources, including the company’s contract portfolio, integrated business systems, and the Icertis Data Lake, leaders are equipped to increase the speed and effectiveness of negotiations while instantly gaining answers to critical questions about the business.
ICI Risk Assessment Copilot
Risk Assessment Copilot automates and accelerates high-volume contract reviews by comparing contract attributes with a company’s standard playbook and practices, enabling enterprises to more effectively manage risk by ensuring required clauses and approved language are present in every agreement. In addition to providing a risk score, guided prompts allow legal teams to quickly identify and address missing or noncompliant attributes, while also eliminating time-consuming, error-prone processes by earmarking agreements that do not require further review.

“I am delighted for the BCG Legal Team to test Icertis ExploreAI Service and ICI Copilots as part of the Early Adopter program,” said Ulrike Schwarz-Runer, Global General Counsel at Boston Consulting Group. “We aim to unlock deep data-driven insights in our contracts through an agile approach. It’s exciting to see the early results and we’re eagerly looking forward to continuing the journey to unlock value for our clients, firm, and lawyers.”

Icertis has a rich history of AI innovation and was the first to embed AI in contract lifecycle management to enable true contract intelligence and unlock the potential of AI in contracting. ICI Interactive Insights and ICI Risk Assessment Copilots signal the next transformative milestone in the company’s AI innovation journey as the first generative AI applications to join the Icertis AI portfolio, which also includes Icertis AI Studio, Icertis NegotiateAI, Icertis DiscoverAI, and Icertis VisualizeAI.

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AudioCodes AI-first Contact Center-as-a-Service (CCaaS) Solution Now Certified for Microsoft Teams

STS News Desk

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July 31, 2023

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AudioCodes AI-first Contact Center-as-a-Service (CCaaS) Solution Now Certified for Microsoft Teams

The CCaaS solution aims to service AudioCodes’ vast Microsoft Teams customer base with a Microsoft Teams-native contact center offerin
Voca Conversational Interaction Center (Voca CIC) enables any Microsoft Teams user to act as an agent through a one-screen, AI-first contact center.

AudioCodes is targeting its Microsoft Teams customer base of over 7 million Microsoft Teams Phone users on PTSN Calling, with a lightweight customer experience (CX) solution to empower main service desks and internal service departments.
Voca CIC is now officially certified by Microsoft as a Microsoft Teams contact center solution.
Enterprises that adopt Voca CIC can achieve true consolidation of Microsoft Teams unified communications and contact center, provided as a fully managed Azure-native service by AudioCodes.

AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, announced that Voca Conversational Interaction Center (Voca CIC) is now certified by Microsoft as a Microsoft Teams contact center solution.

Voca CIC is AudioCodes’ Microsoft Teams-native contact center for the CX market. The solution is designed as an AI-first application, providing tight integration with Microsoft Teams Phone. This integration leverages customers’ existing Microsoft Teams Phone infrastructure for seamless connection and true UC and CC consolidation.

When deployed on top of Microsoft Teams, Voca CIC enables every Microsoft Teams user to become a potential agent. This is especially relevant for an organization’s internal business lines, which provide internal and external-facing services, but often lack the necessary tools.

“With years of experience and a strong foothold in the Microsoft Teams Phone ecosystem, we are excited to grow our company’s portfolio with a modern, AI-first contact center offering that empowers both customer experience (CX) and employee experience (EX)”, said Shabtai Adlersberg, President and Chief Executive Officer of AudioCodes.

“Voca CIC acts as a natural extension to Microsoft Teams, with the forward-thinking benefit of built-in conversational AI. The consolidation between unified communications and contact center is a growing industry trend we’re observing, and Voca CIC is our perfect play to capitalize on this exciting market opportunity.

“The Microsoft certification for Voca CIC allows us to deepen and solidify our market penetration even further, enabling a true CX play for us in the Microsoft Teams ecosystem, while ensuring our customers with trusted reliability, security, and professional services that are on-par with the most robust, successful solutions in our portfolio.”

Companies are looking to modernize their IVR, call queuing, and other contact center capabilities without compromising the effectiveness and simplicity of their Microsoft Teams ecosystem. Voca CIC uses powerful automation through visual, no-code configuration of self-service interactions, powered by data integrations and conversational AI. To provide seamless connectivity to the back office, Voca CIC allows organizations to leverage intelligent routing through Microsoft Teams native worker activity, backed by real-time analytics.

Voca CIC is offered as a fully managed service through AudioCodes Live for Microsoft Teams.

The solution is available as a 30-day free trial on the AudioCodes website, as a native app on the Microsoft Teams Store or Microsoft AppSource. Interested customers can build a conversational contact center flow in 5 minutes, along with a free phone number from AudioCodes for immediate evaluation.

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Avalara Appoints Meg Higgins as Senior Vice President of Global Partners

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July 31, 2023

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Avalara Appoints Meg Higgins as Senior Vice President of Global Partners

Avalara, Inc., a leading provider of cloud-based tax compliance automation for businesses of all sizes, today announced the appointment of channel leader Meg Higgins as SVP of Global Partners.

In her new expanded role, Higgins will be responsible for growing Avalara’s channel and technology partner business to deliver a best-in-class experience. Higgins has been at Avalara for four years and most recently served as VP and GM of Global Partner Business Development and Strategy at Avalara and oversaw the acquisition of new partners and commercial negotiations. Prior to that she was the company’s VP and GM of Ecommerce and Global Marketplaces and expanded Avalara’s presence in the space by establishing partnerships with the world’s leading ecommerce and marketplace platforms.

With more than 20 years of experience in the technology sector, Higgins has successfully led and scaled business development and channel programs for companies in the ecommerce and shipping industries. Her experience includes more than a decade of leadership roles at Pitney Bowes, where she co-founded the company’s global ecommerce business unit and served as SVP of client and partner management for North America.

“Meg is critical to growing and scaling Avalara’s worldwide partner program and has an outstanding track record at our company,” said Kimberly Deobald, Chief Revenue Officer at Avalara. “Her deep understanding of our business model and the channel will strengthen how we work with our existing partners, engage with new partners, and deliver industry-leading tax compliance automation to our mutual customers.”

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Liquidware Launches Liquidware Ready Program

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July 31, 2023

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Liquidware Launches Liquidware Ready Program

Enables Seamless Compatibility with Digital Workspace Management Solutions

Liquidware, the leader in digital workspace management, today announced the Liquidware Ready Program. The program gives partners and customers the confidence they need in making buying decisions that enable digital workspace environments compatible with Liquidware solutions. The program is available in three tiers: Liquidware Ready, Liquidware Ready Verified, and Liquidware Ready Platinum. The last tier is by invitation only.

“Liquidware has long standing alliances that we’ve been co-marketing and co-selling with since our inception in 2009,” commented Jason E. Smith, VP Alliances and Product Marketing, Liquidware. “So, we thought it was high time to formalize this activity and, therefore, introduce the Liquidware Ready program. The program provides our customers and partners with the highest level of confidence of our joint solutions working together hand in hand.”

For mainly co-marketing vendors, the introductory tier – Liquidware Ready – will be validated either in a lab environment or customer site. The most popular tier – Liquidware Ready Verified – true integration, testing and verification will be conducted, along with the possibility of development hours invested by Liquidware. The Liquidware Ready Platinum tier is an invitation only program and comes with all the benefits of the other tiers, but will include a seat on Liquidware’s Development Council, essentially helping to shape future product strategy.

Not all Liquidware Ready vendors’ solutions are compatible with the complete suite of Liquidware products. The program is based upon Liquidware Ready Tracks; these tracks encompass Liquidware’s digital workspace management products – ProfileUnity™, FlexApp™, and Stratusphere™ UX.

The full list of Liquidware Ready vendors, by alphabetical order is:

10ZiG, Application Readiness, AWS, Citrix (a business unit of Cloud Software Group), IGEL, Leostream, LG Business Solutions, Liquit, Microsoft, Nerdio, Nutanix, Peer, Rimo3, Stratodesk, ThinPrint, Tricerat, VMware and Workspot.

Supporting Quotes
Scott Manchester, Microsoft: “We’ve been working closely with Liquidware since the inception of Azure Virtual Desktop. It’s great to see a program that formally validates Liquidware and our solutions working together to deliver our joint customers business benefits in managing their deployments.”

Chris Fleck, Citrix, a business unit of Cloud Software Group: “Liquidware is a long-standing Citrix Ready partner and it’s good to see them having a reciprocal program that highlights how we best work together.”

Jim Airdo, SVP of Strategic Alliances and IGEL Ready, IGEL Technology: “IGEL and Liquidware have been long-standing partners united in the joint development and delivery of digital workspace solutions that offer superior digital experiences. Just as Liquidware was a day-one partner of the IGEL Ready technology partner program and is a valued member of our partner ecosystem, IGEL is pleased to now also be an inaugural member of the new Liquidware Ready partner program. This underscores our mutual commitment to collaborate on the innovations and integrations that further digital workspace management value for our joint.

Phillip Johnson, LG: “Virtual workspaces and Liquidware solutions go hand-in-hand – that’s why we’re pleased to be a Liquidware Ready partner. Joint customers get the benefit of compatible solutions for LG thin and zero clients and we’re especially keen on the fact that Liquidware Stratusphere UX can identify outdated hardware that can easily be upgraded to LG’s latest workspace offerings.”

Larry Sweeney, SVP, Global Enterprise Sales, Nerdio: “As the ecosystem around Azure Virtual Desktop continues to grow and mature, it’s great to see programs like this that unite notable vendors and simplify the process of finding and implementing the right management solutions for customers and enterprise partners.”

Brad Rowland, COO, Rimo3: “Rimo3 is pleased to be recognized as a Liquidware Ready partner with such a long standing EUC technology provider. The Liquidware Ready program helps give customers confidence that our industry leading solutions have been tested to ensure they provide the highest level of value and customer satisfaction.”

Greg Lambert, Application Readiness: “We’ve recently announced our integration with Liquidware to automate User Acceptance Testing for portable Windows apps containerized with Liquidware FlexApp. It’s great to be recognized as a Liquidware Ready partner due to this integration.”

Emanuel Pirker, Stratodesk: “Our partnership with Liquidware is of great benefit to our joint customers. Liquidware is a long-standing and active member of our Stratodesk Plus technology partner program. The Liquidware Ready program now extends even further the opportunities to deliver battle-tested and compatible solutions in the areas of digital experience monitoring, user management and application delivery to thousands of customers using Stratodesk NoTouch.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Tested at Fishers IoT Lab, the device will be added to smart mailboxes to enhance service offerings and extend local Wi-Fi strength and reliability

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Retail and digital commerce veteran Phil Newmoyer joins as RETISIO’s new President.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Global leaders pioneer secure use of generative AI in contracting through Icertis ExploreAI Early Adopter Program

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

The CCaaS solution aims to service AudioCodes’ vast Microsoft Teams customer base with a Microsoft Teams-native contact center offerin

Voca Conversational Interaction Center (Voca CIC) enables any Microsoft Teams user to act as an agent through a one-screen, AI-first contact center.

AudioCodes is targeting its Microsoft Teams customer base of over 7 million Microsoft Teams Phone users on PTSN Calling, with a lightweight customer experience (CX) solution to empower main service desks and internal service departments.

Voca CIC is now officially certified by Microsoft as a Microsoft Teams contact center solution.

Enterprises that adopt Voca CIC can achieve true consolidation of Microsoft Teams unified communications and contact center, provided as a fully managed Azure-native service by AudioCodes.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Enables Seamless Compatibility with Digital Workspace Management Solutions

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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