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OneRail Recognized in 2023 Gartner Hype Cycle for Supply Chain Execution Technologies

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August 2, 2023

OneRail Recognized in 2023 Gartner Hype Cycle for Supply Chain Execution Technologies

Company named as a Sample Vendor for Last-Mile Delivery Solutions for a second time

OneRail, a leading provider of solutions in last mile omnichannel fulfillment, recently announced that it had been positioned by Gartner as a Sample Vendor for Last-Mile Delivery Solutions in Gartner Hype Cycle Supply Chain Execution Technologies, 2023.

“Gartner Hype Cycles provide a graphic representation of the maturity and adoption of innovations and how they are potentially relevant to solving real business problems and exploiting new opportunities,” notes the Gartner Hype Cycle Research Methodology. The report identifies last-mile delivery solutions on the Slope of Enlightenment in its Hype Cycle Phases and received a maturity rating of “early mainstream,” which we believe is an indicator of the growing value provided by these innovations to businesses and consumers.

“With the increase in order volumes from consumers and demand for faster deliveries, businesses need an omnichannel strategy executed by innovative platforms and delivery networks”

As organizations continue to seek ways to optimize fleet operations, supply chain technology leaders can use the research in the Gartner Hype Cycle to develop adoption strategies that reflect their organization’s risk and opportunity profile priorities.

“With the increase in order volumes from consumers and demand for faster deliveries, businesses need an omnichannel strategy executed by innovative platforms and delivery networks,” said OneRail Founder and CEO Bill Catania. “OneRail customers can transform their business to a more unified strategy. OneRail’s technology automates delivery transactions and consolidates orders to reduce costs and add more capacity. For companies looking to gain more flexibility and scale their last mile delivery solution or thinking about their omnichannel strategy and how to fulfill against that strategy, OneRail has a differentiated offering.”

OneRail’s comprehensive last mile solution is anchored by its delivery operating system, which automates last mile logistics, intelligently selecting the right shipping mode and courier or carrier network to optimize every order. OneRail’s delivery fulfillment platform is directly connected to an unparalleled real-time connected network of nearly 12 million drivers across more than 350 major U.S. cities and is supported by its 24/7 Exceptions Assist™ team to get ahead of delivery exceptions and ensure a 99% on-time delivery rate. The platform easily integrates with existing supply chain solutions and systems of record used by retailers, wholesalers, product distributors and courier companies to expand their delivery capabilities, rapidly scale their businesses and keep their delivery promise. The end result enables shippers to power a branded customer experience, with end-to-end real-time visibility, tracking, and satisfaction rating.

View a complimentary copy of the 2023 Gartner Hype Cycle for Supply Chain Execution Technologies to learn more about OneRail’s solution offerings at https://www.onerail.com/gartner-report-2023-hype-cycle-for-supply-chain-execution-technologies/.

OneRail was also previously recognized as a Representative Vendor in the December 2022 Gartner Market Guide for Last-Mile Delivery Technology Solutions, a Sample Vendor in the June 2022 Gartner Hype Cycle for Supply Chain Execution Technologies, and a Representative Vendor in the December 2021 Gartner Market Guide for Vehicle Routing and Scheduling (VRS) and Last-Mile Technologies.

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SnoFox Launches from Stealth Mode with $4.5M in Seed Funding to Transform the Cold Supply Chain

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August 2, 2023

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SnoFox Launches from Stealth Mode with $4.5M in Seed Funding to Transform the Cold Supply Chain

By the end of 2023, over 1 million square feet of industrial cold storage warehouse space will use SnoFox to improve operational efficiency, eliminate waste, and reduce energy usage for a sustainable cold chain

SnoFox, the leading business intelligence tool that provides data analytics for the global cold chain, announced its $4.5M Seed round led by Voyager Ventures, bringing total funding to date to $5.7M. The round also includes participation from Pale Blue Dot, Ponderosa Ventures, and Mudcake. SnoFox will use the funds to reach new customers in more markets across the US, as well as hire new talent as demand for energy efficiency grows within the global cold chain. The company is officially launching from stealth mode and already has a strong track record of delivering value to customers.

The cold supply chain plays a vital role in combating food insecurity, medication storage, reducing energy waste, and bolstering agricultural livelihoods and economies. But current cold chain technology is outdated. The average cold storage facility is 42 years old, and 78% of those facilities were built prior to 2000. An estimated 14% of all food produced for human consumption is lost before it even reaches consumers with inefficient refrigeration being the primary factor. Outdated facilities are not equipped with modern intelligence tools to leverage machine learning and deep analytics for precise system maintenance and measurement. The SnoFox software platform leverages existing refrigeration data, proprietary algorithms, and remote technology to extract insights, enhancing cold storage warehouse efficiency without the need for any additional hardware.

“Every consumer in America relies on the cold supply chain, whether they realize it or not. From food to vaccines, so many valuable resources are wasted due to energy inefficiency. By optimizing the energy consumption within the cold chain, we can significantly reduce waste, ensuring that precious resources are utilized efficiently and sustainably,” said Ben Rubin, CEO and co-founder of SnoFox. “I am incredibly proud of our exceptional team at SnoFox, whose relentless dedication and innovative solutions have paved the way for a greener, more sustainable future. With the support of our investors, partners, and our remarkable team, SnoFox is poised to revolutionize the global cold chain and usher in a future where sustainability and efficiency go hand in hand.”

A cold storage facility can spend over $1 million a year on electricity. Cooling processes alone can account for 60-70% of the total electricity demands in a warehouse. It is crucial, both for financial and environmental reasons, to enhance efficiency and reduce the energy expended on temperature control. Leveraging existing facility data and their proprietary algorithms, SnoFox provides advanced analytics solutions that precisely identify areas within cooling systems that can be improved to significantly increase energy efficiency, ultimately reducing waste and creating a sustainable cold chain.

“We were impressed with SnoFox’s innovative approach to harnessing real-time insights and predictive analytics, and are thrilled to invest in the company as it transforms the entire logistics landscape,” said Sarah Sclarsic, Founding Partner at Voyager Ventures. “With its unique capabilities, SnoFox is addressing critical pain points and unlocking tremendous value for stakeholders across the supply chain. We are excited to propel SnoFox’s vision to enable customers to save energy and slash carbon emissions and costs, and to support their journey in driving the future of cold chain analytics.”

SnoFox plans to soon have 10 facilities across 7 U.S. states pioneering its technology for advanced machine learning and business intelligence in their warehouses. With SnoFox’s data-driven insights, cold storage facilities are empowered to make changes that improve facility cooling efficiency by up to 40%.

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UJET and Google Cloud Announce Integration with ServiceNow

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August 1, 2023

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UJET and Google Cloud Announce Integration with ServiceNow

Integration improves Customer Service with a more efficient and streamlined support process including an embedded agent adapter

UJET Inc., the intelligent, modern contact center platform, in collaboration with Google Cloud has announced the integration of their CCaaS solutions with ServiceNow, the leading digital workflow company. This integration will enable businesses to provide a more seamless and efficient customer service experience across all channels.

The integration brings together the power of UJET and Google Cloud’s Contact Center AI (CCAI) Platform with ServiceNow’s enterprise service management platform. For businesses using ServiceNow, this combination enables a more streamlined solution for agents, and a more unified consumer experience.

“We are excited to announce the integration of our solutions with ServiceNow CSM,” said Anand Janefalkar, CEO of UJET. “This integration will help enterprises to provide a more seamless and efficient customer service experience, which will lead to increased customer satisfaction and loyalty.”

“UJET and Google Cloud are heavily enterprise-focused, emphasizing AI, security, reliability, and usability across their contact center solutions”

The integration enables a secure, encrypted, real-time data exchange between both UJET and CCAI Platform with ServiceNow’s Customer Service Management (CSM) solutions, which can help predict intent, make dynamic routing decisions, and contextualize each interaction. It also provides automated record updates, and stores all customer data and Personally Identifiable Information (PII) in ServiceNow as opposed to the CCaaS. An embedded agent adapter simplifies workflows with all information presented in a single tab with extensive customization options.

“UJET and Google Cloud are heavily enterprise-focused, emphasizing AI, security, reliability, and usability across their contact center solutions,” stated Sheila McGee-Smith of McGee-Smith Analytics. She continued, “This native integration with ServiceNow not only delivers speed to value for their existing and future enterprise customers today, but it also offers the assurance of continued rapid innovation across Google Cloud’s infrastructure and Contact Center AI offerings.”

“With this new integration from UJET, Google Cloud CCAI Platform customers can easily access ServiceNow’s AI-powered customer service capabilities available to global businesses,” said Rodrigo Rocha, Head of Business Applications ISV Partnerships at Google Cloud. “Customers today are using Google Cloud’s CCAI Platform with ServiceNow to improve IT service management, CRM, and end-to-end case management, and we’re pleased to expand these contact center capabilities to more organizations.”

UJET and Google Cloud continue to transform the contact center market through a consistent cadence of innovation. Following the launch of Google Cloud’s CCAI Platform last year, the two companies have trained and certified more than 500 consultants from 25 global and regional System Integrators on sales and delivery of their solutions. In March of this year, native Workforce Management (WFM) was announced through the partnership.

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Pitney Bowes Expands Regional Delivery Services to More Than 20 Major US Cities for Faster, More Cost-Effective Ecommerce Shipping

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August 1, 2023

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Pitney Bowes Expands Regional Delivery Services to More Than 20 Major US Cities for Faster, More Cost-Effective Ecommerce Shipping

The new capabilities provide shippers more options to achieve cost-effective 1-3 day delivery in select markets

Pitney Bowes, a global shipping and mailing company that provides technology, logistics, and financial services, today announced the expansion of its regional delivery service models to more than 20 major cities across the Southeast and Southwest United States.

“As brands and retailers look to simplify carrier relationships and improve operational efficiency and customer experience, Pitney Bowes is bringing its investments in automation, robotics, and machine learning to bear to make ecommerce logistics easier for our clients with both national and regional delivery options.”

The company will leverage its Designed Delivery Platform for ecommerce shippers, including its national network of highly automated sort centers and best-in-class technology, to process parcels at scale. The expanded regional delivery services will help brands and retailers reach an additional 100 million consumers within 1-3 days in select zip codes in the following areas:

Southeast Region for origins near Atlanta and Orlando, with 1-3 day service reaching consumers in the following metro areas: Birmingham, AL; Huntsville, AL; Miami, FL; Orlando, FL; Tampa, FL; Atlanta, GA; Savannah, GA; Jackson, MS; Charlotte, NC; Raleigh, NC; Greenville, SC; Nashville, TN and many others
Southwest Region for origins near Dallas, with 1-3 day service reaching consumers in the following metro areas: Little Rock, AR; Baton Rouge, LA; New Orleans, LA; Albuquerque, NM; Oklahoma City, OK; Tulsa, OK; Austin, TX; Dallas-Ft Worth, TX; El Paso, TX; Houston, TX; San Antonio, TX; and many others

“Pitney Bowes helps ecommerce shippers solve one of the most fragmented carrier markets – regional delivery,” said Gregg Zegras, EVP & President, Global Ecommerce at Pitney Bowes. “As brands and retailers look to simplify carrier relationships and improve operational efficiency and customer experience, Pitney Bowes is bringing its investments in automation, robotics, and machine learning to bear to make ecommerce logistics easier for our clients with both national and regional delivery options.”

Pitney Bowes launched its first regional delivery service models in 2022 in the Northern and Southern California Regions for origins near Los Angeles and San Francisco, and the Northeast Region for origins near New York and Boston.

“In the first quarter, regional delivery services helped Pitney Bowes grow Global Ecommerce volumes 22%,” said Zegras. “By bringing these services to another 20 major cities in the Southeast and Southwest, we’re creating new and innovative ways to help our clients offer fast, predictable delivery to their customers. As a result, we expect regional delivery to be an even bigger driver of volume growth for Pitney Bowes going forward.”

As part of its consultative approach, Pitney Bowes offers retailers and brands a comprehensive analysis of shipping volumes to help determine which parcels best fit a regional service model while continuing to maximize national volume tier discounts. Easy to use routing guides can be configured directly into a client’s shipping system to help with service selection. Leveraging a designed approach with modular components, the service includes optional first-mile transportation or drop-off at facility to tailor regionalized delivery based on client needs, as well as free multicarrier branded tracking tools that allow a retailer or brand to tailor their consumer experience even further.

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Pacvue Joins Forces with i2o Retail to Provide Scalable eCommerce Brand Protection

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August 1, 2023

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Leading commerce acceleration platform enhances its comprehensive offerings through new partnership with brand protection provider to block unauthorized resellers and optimize marketplace performance

Pacvue, the industry’s first commerce acceleration platform, today announced a new partnership with i2o Retail, a brand enforcement solutions provider that scales 3P listing removal across more than 200 eCommerce marketplaces. The partnership allows brands to incorporate brand protection, as well as additional supply chain insights into their Pacvue ecosystem to optimize growth and performance.

“To compete effectively and profitably in today’s marketplace, brands, sellers and agencies need frictionless solutions that work together to optimize marketplace performance,” said Melissa Burdick, co-founder and president at Pacvue.

Unauthorized sellers on eCommerce marketplaces are a persistent problem that erodes brand equity, harms the customer experience and negatively impacts pricing and profitability. i2o Retail’s Brand Protector™ allows brands and sellers to track, monitor and enforce every reseller on the marketplace, removing unauthorized resellers across more than 200 global marketplaces. By joining forces with Pacvue, these capabilities help improve buy box availability for vendors leading to organic growth, and when incorporated with advertising, also drive improved campaign efficiency.

“Pacvue is an industry leader that prioritizes innovation, efficiency and profitability for sellers and brands. By combining efforts, we can offer brands and sellers a comprehensive tech stack that includes brand protection to help win the buy box, foster organic growth and drive revenue,” said Manu Sareen, Founder and CEO of i2o Retail. “This partnership will make a significant impact on our customers’ top and bottom lines by reclaiming revenue from unauthorized sellers for starters.”

The Pacvue Commerce Acceleration Platform streamlines the fragmented commerce software marketplace by offering brands, sellers and agencies the most comprehensive suite of solutions available, all designed to work together to drive increased efficiency and profitability. Pacvue is focused on enabling brands to fully connect their end-to-end capabilities of managing their omnichannel businesses, and this partnership brings them another step closer.

“To compete effectively and profitably in today’s marketplace, brands, sellers and agencies need frictionless solutions that work together to optimize marketplace performance,” said Melissa Burdick, co-founder and president at Pacvue. “i2o Retail brings exceptional expertise and insight to the industry, making them the ideal partner to complement our solutions.”

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ASAPP Launches CoachingAI, A Generative AI Product to Fully Automate Quality Assurance for 100% of Contact Center Interactions

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August 1, 2023

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ASAPP Launches CoachingAI, A Generative AI Product to Fully Automate Quality Assurance for 100% of Contact Center Interactions

Personalized real-time coaching leads to a 2x acceleration in new agent time to proficiency

ASAPP, the Generative AI company for contact centers, introduced CoachingAI, a new product that automates the quality evaluation for 100% of contact center interactions, enabling supervisors and quality analysts to spend more time coaching their agents and less time evaluating them. CoachingAI is the latest in ASAPP’s suite of generative AI customer experience products, including AutoAssist, AutoCompose, AutoSummary, AutoTranscribe, GenerativeAgent, and the ASAPP Messaging platform, which major organizations like American Airlines, Dish, JetBlue, and other Fortune 100 companies across financial services, telco, and retail use to provide transform customer experience, reduce operating costs, and increase revenue.

Contact center agents comprise a significant portion of the U.S. workforce, and their attrition rate can reach 200%. In addition, organizations face a wide gap between high and low-performing agents (almost 3x), and the current technology solutions cannot address this problem. As a result, companies can spend upwards of $10,000 per hire and 90-180 days on average to bring new hires to a proficient level. CoachingAI enables contact center leadership to save costs related to attrition and helps agents perform better and faster, providing previously unavailable intelligence to transform the contact center operation.

Today’s contact center supervisors are tasked with coaching agents and improving overall performance but are spread too thin and lack sophisticated technology. Up to 50% of supervisor time is spent on manual reviews, leading to supervisors being able only to review between 1- 3% of interactions.

CoachingAI closes this gap using a novel approach to score all aspects of customer interactions, including:

Automatic Compliance: Supervisors can evaluate every conversation using large language models (LLM) technology while eliminating the burden of tedious rule configuration by using auto-generated evaluation questions.
Topic Mastery: Gauge the accuracy of information being shared with customers by validating agent statements against knowledge base articles using generative AI models.
Tool Mastery: Identify where agents are struggling with their tools and find opportunities for workflow optimization or additional training.

“We hear repeatedly that contact center supervisors and quality analysts don’t have the bandwidth or tools to understand agent performance and identify opportunities for improvement fully. With thousands of daily conversations, it’s unrealistic for them to review every interaction. Using Generative AI, CoachingAI enables supervisors to provide highly personalized coaching for every agent.” said Rachel Knaster, ASAPP’s Chief Product Officer.

CoachingAI provides agents with the precise feedback they need to improve their key performance indicators (KPIs) immediately. With CoachingAI, contact center supervisors can expect a 100% reduction in manual scoring, a 2x decrease in time to proficiency, and a more than 10% reduction in agent attrition, all impacting the bottom line.

Through ASAPP’s AI research, CoachingAI joins ASAPP’s product suite of AI Services the company has released in the past year:

AutoAssist: An AI service that generates real-time agent assistance for every customer interaction with actionable prompts and automated agent workflows.
AutoTranscribe: An AI service that provides the market’s most accurate, real-time, speech-to-text transcription technology.
AutoCompose: an AI service that eliminates agent typing, automating up to 80% of agent responses and driving higher productivity, satisfaction, and concurrency.
AutoSummary: an AI service that fully automates after-call work and generates conversation summaries and analytics-ready data.

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Alucio Enhances Hybrid Engagement Flexibility by Deepening PowerPoint Integration

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August 1, 2023

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Alucio Enhances Hybrid Engagement Flexibility by Deepening PowerPoint Integration

Added Connectivity Between Beacon and PowerPoint Broadens Content Accessibility and Expands Meeting Analytics

Alucio, a fast-growing provider of cloud-based software for the life sciences industry, today announced a new enhancement that enables connectivity to the Beacon scientific exchange platform from inside of PowerPoint. This option allows Beacon users to access powerful features of the platform directly from designated PPT files. Beacon is a modern content activation and Healthcare Professional (HCP) engagement platform built specifically for Medical Science Liaisons (MSLs), Medical Affairs professionals, and Market Access teams.

MSLs consistently utilize Beacon to discover, review, and present organizationally approved content to their target HCPs. Much of that scientific content resides in PowerPoint format. This enhanced connectivity between Beacon and PowerPoint ensures that files processed through the platform can immediately access key features from within the PowerPoint application. These Beacon features include real-time metrics and analytics tracking, powerful content library accessibility, and meeting data synchronization with CRM.

“This enhancement allows broader access to Beacon’s powerful library and analytics capabilities to further increase the value of the platform for medical affairs teams,” said David Purdie, Executive Director of Medical Evidence at a major BioPharma organization

This continuous and seamless integration provides field teams with additional meeting options in today’s hybrid engagement environment. The feature is also completely configurable by organization depending on company needs and compliance guidelines. Additionally, the technology works in both online and offline scenarios, providing additional convenience to the MSLs.

“The life science companies we work with have different process needs and varying engagement use cases. PowerPoint also remains a core scientific communications tool. This new integration capability provides users with additional flexibility and convenience in accessing key Beacon features from within that application,” explained Lauren Keyes, Director of Product Management.

“MSLs prefer to have many options to conduct effective scientific exchanges,” echoed David Purdie, Executive Director of Medical Evidence at a major BioPharma organization. “This enhancement allows broader access to Beacon’s powerful library and analytics capabilities to further increase the value of the platform for medical affairs teams.”

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Forrester’s 2024 Planning Guides: Economic Uncertainty Tempers 2024 Budget Expectations Except In Technology

STS News Desk

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August 1, 2023

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Forrester’s 2024 Planning Guides: Economic Uncertainty Tempers 2024 Budget Expectations Except In Technology

Eighty-four percent of US technology leaders expect a budget increase in 2024;
AI will snag the biggest increase

According to Forrester’s 2024 Planning Guides, more realistic budget expectations will serve leaders well as they enter 2024, but now is not the time to hunker down, as stakeholder expectations for growth remain steadfast. Additionally, to accelerate growth and keep pace with the evolving expectations of empowered digital customers, leaders should consider investing in and experimenting with AI. A versatile AI approach can deliver a broad range of solutions across operations that create customer value, cut inefficient complexity, and drive innovation.

Forrester’s Planning Guides help leaders across technology, marketing, digital, customer experience (CX), product, and sales functions during annual budgeting and prioritization cycles. They provide relevant benchmark operational data and recommendations for areas to experiment, deepen, or divest budget allocations for the coming year. Key insights from Forrester’s 2024 Planning Guides include:

Areas to increase investment in 2024:

AI strategies and tools that deliver customer value. To deliver greater customer value, leaders must leverage AI for efficiency and effectiveness. This includes using synthetic data for training and refining AI models and AI-powered TuringBots to build and deliver higher-quality customer software faster and cheaper.

Digital B2B buyer interactions and self-serve routes to market. B2B buyer composition and practices have changed. As such, go-to-market strategies must change, as well. In 2024, businesses should create seamless digital experiences that enable buyers to make product purchases independently through websites, marketplaces, and app stores.

Areas to decrease investment in 2024:

Redundant cloud environments and tools across functions. While 78% of US enterprise technology decision-makers anticipate that their organization’s cloud investment will increase over the next 12 months, leaders should gauge whether adding new cloud environments will shift workloads seamlessly and help their broader IT design.

Digital service providers. Digital leaders should evaluate each provider they work with to determine whether the partnership is helping them create customer-focused solutions that advance their organization’s business strategy.

Areas for experimentation in 2024:

Advanced AI capabilities — including autonomous workplace assistants (AWAs). Generative AI’s rapid business progression will prompt organizations to experiment with AWAs to accelerate workplace productivity and innovation.

AI and machine learning security. Security leaders should explore new frameworks and vendors in the AI and machine learning security space to both maximize generative AI’s potential and put guardrails in place to minimize its risks.

“While most leaders in every function expect at least some increase in overall spending in the next 12 months, budgets will be tight next year,” said Sharyn Leaver, chief research officer at Forrester. “Given the continued economic volatility, leaders need to be extra cautious and prioritize those investments that create customer value, improve efficiencies, and create differentiation. Forrester’s Planning Guides provide detailed guidance on where to invest, pull back, and strategically experiment to grow and succeed in the coming year.”

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POPcodes Hires Andy Tierney to Lead Global Sales Efforts

STS News Desk

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August 1, 2023

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POPcodes Hires Andy Tierney to Lead Global Sales Efforts

Tierney will expand the reach of the company’s solutions to key players across the payment processing chain

POPcodes, an international provider of innovative value-added solutions for the merchant services industry, announces it has appointed Andy Tierney as Head of Sales. A leading expert on enterprise-ready solutions at the point of purchase, Tierney will guide the company’s expanding sales efforts.

In his role, Tierney will engage with payment processors, acquiring banks, ISOs and merchants to sell POPcodes’ direct-to-merchant and direct-to-consumer communication platforms. He will be driving POPcodes’ sales efforts from Atlanta, Georgia, also known as “Transaction Alley,” home to numerous leading payment providers that collectively manage over 70% of the credit transactions occurring worldwide each day.

“I’m thrilled to be adding Andy’s leadership and experience to the team,” said Gregg Aamoth, founder and CEO of POPcodes. “We’ve proven the value and scalability of our platform with the largest processor outside of Atlanta, and with six of the Top 10 processors globally headquartered in Atlanta, we’ll now be ideally positioned to help more.”

Tierney has over 10 years of experience in the FinTech industry. Prior to joining POPcodes, he was the VP of strategic accounts for Chargebacks911. He also served as head of partnerships at Radial, formerly eBay Enterprise, as well as director of channel partners for CardinalCommerce, a subsidiary of Visa.

“I’m excited to take on this position and lead sales at POPcodes,” Tierney said. “Smart terminals are essential to meeting today’s consumers’ in-person payment experiences, and it’s our job to help service providers, merchants and their customers leverage the full potential of this powerful and secure infrastructure. We’re well-positioned to help our clients transform their growing network of smart payment devices into a highly engaging and effective merchant and customer engagement tool. Helping payment providers directly communicate to merchants on smart devices decreases deployment, training and support costs, and increase revenue, satisfaction and retention.”

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New Release of The Smart Cube’s Amplifi PRO Leverages NLQ and Gen AI to Enable Faster Access to Intelligence for More Effective Decision-making

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August 1, 2023

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New Release of The Smart Cube’s Amplifi PRO Leverages NLQ and Gen AI to Enable Faster Access to Intelligence for More Effective Decision-making

The Smart Cube, a global provider of strategic research and analytics solutions, has released the latest version of Amplifi PRO, its on-demand digital procurement intelligence platform, with new Artificial Intelligence and Machine Learning (AI/ML) functionality providing enhanced search.

“Amplifi PRO‘s enhanced user experience – powered by generative AI – alongside expanded category coverage and better ecosystem integration, gives category managers tailored and hyper-relevant content at their fingertips,” said Keshav R. Murugesh, Group CEO, WNS.

“The procurement landscape is undergoing a seismic shift, and we are committed to proactively designing innovative solutions and cutting-edge platforms that enable our clients to become more insights-led”

“The procurement landscape is undergoing a seismic shift, and we are committed to proactively designing innovative solutions and cutting-edge platforms that enable our clients to become more insights-led,” said Gautam Singh, Chief Executive Officer, The Smart Cube.

Users can now post their questions directly on Amplifi PRO and receive a summarised response within seconds. The enhanced search combines The Smart Cube’s custom Natural Language Query (NLQ) framework, powered by BERT*, and the capabilities of GPT3.5 models.

The AI/ML models have been trained to respond in the context of typical use cases for procurement professionals, based on content that has been curated by The Smart Cube’s Category and Commodity specialists. As well as providing highly relevant and comprehensive answers, this also guarantees traceability of information: from every answer, users can return to the source data within Amplifi PRO.

In the first deployment of this new technology, the enhanced search will apply to category and commodity market data and will be available for Unlimited Tier customers**. The development roadmap is focused on continually improving results by implementing the search across all data, and learning from user-generated queries. The next release is due in January 2024.

Amplifi PRO’s full database includes 1,150+ intelligence reports and dashboards covering a broad range of direct and indirect categories; price data for 9,000+ commodities; 9,500+ inflation monitors; and procurement decision-making tools.

Additional updates to the platform include:

Expanded insights and category coverage – 425+ category insight dashboards (up from 125 in January ‘23) present extensive and in-depth intelligence. Dashboards include the competitive landscape and risk profile for top suppliers in each category, powered by Smart Risk – The Smart Cube’s proprietary risk monitoring platform.
Use case-based navigation – with dynamic content filtering, users can filter and navigate to content that is most relevant to a specific challenge or decision they want to make e.g. develop or refine their category strategy, identify cost reduction levers, negotiate with suppliers.
APIs for commodity and category data to sync with client dashboards and third-party platforms – allowing clients to seamlessly access Amplifi PRO insights at the point of decision making through integration with complementary data and technology providers. Existing partnerships include Coupa and Jaggaer.

* BERT, short for Bidirectional Encoder Representations from Transformers, is a Machine Learning (ML) model for natural language processing

**Amplifi PRO’s freemium model gives users the flexibility to leverage procurement intelligence according to their specific needs through three levels: Essential, Professional and Unlimited.

The Smart Cube was acquired by WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) solutions, in December 2022.

By the end of 2023, over 1 million square feet of industrial cold storage warehouse space will use SnoFox to improve operational efficiency, eliminate waste, and reduce energy usage for a sustainable cold chain

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Leading commerce acceleration platform enhances its comprehensive offerings through new partnership with brand protection provider to block unauthorized resellers and optimize marketplace performance

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Personalized real-time coaching leads to a 2x acceleration in new agent time to proficiency

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Added Connectivity Between Beacon and PowerPoint Broadens Content Accessibility and Expands Meeting Analytics

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Tierney will expand the reach of the company’s solutions to key players across the payment processing chain

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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