ITSM remains ever-important for continued digital transformation, enhancing infrastructure and communications capabilities, and delivering IT services for end-users. TOPdesk, the…
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The integration expands Khoros’ partnership with Jetson to offer a streamlined service across social, chat, email, and now voice all on one platform Khoros, a global leader in…
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Cotopaxi advances customer experience with Forethought's AI products, Solve and Assist  Forethought, the human-centered AI platform, announced its new partnership with Cotopaxi, a…
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Freshworks extends its service management platform to serve non-IT departments with “Freshservice for Business Teams” as part of the company’s Fall ‘22 Launch Freshworks Inc., a…
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Delivers secure, friction-free modern banking that ‘wows’ customers with every interaction Talkdesk, Inc., a global contact center leader for customer-obsessed companies, and …
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New versions of DataParser for Slack, Webex and Zoom are now available. 17a-4’s DataParser, the leading independent connector solution to collect and format third party data for…
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India’s largest Micro Mobility Vehicles company uses Freshchat AI-powered bots and reduces customer support volume by 30% Freshworks Inc, a software company empowering the people who…
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UCC Networks and Five9 Enhance Government Agency Helpdesk UCC Networks teamed up with Five9, a leading provider of cloud contact center, to enhance the Helpdesk call answering and…
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Wish merchants across the U.S, and Europe can access eDesk’s integrative customer support system ContextLogic Inc. (d/b/a “Wish”), one of the world’s largest mobile ecommerce…
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Duo World Inc. announced the launch of its cloud-based contact center, DialDesk, a product designed to autoscale and handle omni-channel communication, including voice, chats, social…
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