Observe.AI integrates with Zoom Contact Center to accelerate contact center agent performance and productivity Observe.AI, the most robust conversation intelligence platform for…
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Cognigy, a market leader in Conversational AI, announced that Hardy Myers has been appointed senior vice president, business development and strategy for the company. In this role,…
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Have you ever heard of automation? In order to assure impenetrable front-end functionality, firms have used automation to close process gaps. When talking about frontline automation,…
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AI chief of staff executes tasks, redefines what workers and teams can accomplish Xembly, the AI chief of staff for knowledge workers, announced a $15 million Series A funding…
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Cora AI Coach, powered by Zenarate, helps Genpact accelerate digital transformation Zenarate , the leading AI Conversation Simulation solution, today announced that Genpact, a global…
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Company Named 'A Strong Performer' Focused on The B2B Revenue Engine Conversica, Inc., the leader in Conversational AI solutions for enterprise revenue teams, was named 'A Strong…
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Customers across sectors today want a more instant and efficient call process, so should online businesses drive this experience with conversational AI platforms?  The way contact…
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ConvergeOne, the preeminent services-led provider of cloud, collaboration and digital modernization solutions, today announced the integration and availability of Google Contact Center…
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Vendors selected for the "Hot Vendor" report are noteworthy, visionary, and innovative Replicant, the leader in the Contact Center Automation market, announced today that it has been…
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Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical workflows like agent coaching and quality assurance…
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