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Convoso Launches Voso.ai: Revolutionizing Conversational AI for Sales Revenue Growth

SaaS pioneer Convoso unveils Voso.ai, an advanced conversational AI solution to reach more leads, improve efficiencies, and drive revenue growth.

Convoso, leader in outbound contact center software since 2006, announces the launch of Voso.ai, a proprietary conversational AI solution that accelerates the sales pipeline and improves lead generation performance, amplifying efficiency and revenue for customers. The company will broadcast the August 1 launch with a Times Square announcement.

Voso.ai engages prospects in natural conversation over text messaging and voice calls, and transfers high intent prospects to live agents. The result multiplies conversations with consumers who are ready to buy, and cuts customer acquisition costs.

Convoso’s AI engineering and product teams developed Voso.ai under the leadership of Chief Product Officer & Co-Founder Bobby Hakimi, Chief Technical Officer Phi Le, and VP Engineering Shiva Mirzadeh.

“We’re really proud to introduce Voso.ai to the market,” said Bobby Hakimi. “It represents years of dedicated planning and work by so many people at our company. Voso.ai will help our customers make a significant leap forward in lead engagement and sales conversion. What’s exciting is that with all the recent advances in AI, the possibilities of truly innovative solutions in our space have radically broadened. We plan to take this conversational AI to new markets and further innovate as we adapt to what we discover there.”

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“Voso.ai will help our customers make a significant leap forward in lead engagement and sales conversion. With recent advances in AI, we plan to further innovate and take the solution to new markets.”

— Bobby Hakimi, CPO & Co-Founder

WHAT TASKS CAN VOSO.AI DO FOR COMPANIES?

Voso.ai targets a multitude of time-consuming, repetitive tasks. With conversational AI for SMS and voice, companies can:

– Engage with leads quickly
– Schedule callbacks/appointments
– Pre-qualify leads
– Set reminders
– Re-engage with dropped callers
– Gather basic information
– Handle Q&A

Building on a legacy of innovation, Convoso continues to prioritize customer success by developing feature-rich products that support business growth and compliance in a highly regulated industry.

“Convoso has been at the forefront of the outbound contact center space for many years, working to innovate solutions that help our customers grow,” said Nima Hakimi, CEO & Co-Founder at Convoso. “Now, by harnessing the power of our advanced conversational AI technology, Voso.ai will magnify our customers’ reach, fast-track more productive conversations, and reduce their cost per acquisition. It has the potential to make a huge impact for our customers’ business profitability.”

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HOW DOES VOSO.AI WORK?

Voso uses conversational AI technology to automate routine interactions at scale, improving your lead response rates.

– Omnichannel – Expand channel choice and engage leads via text and calls to generate warm transfers to live agents.

– Natural Conversation – Your prospects experience Voso.ai as though conversing with a live person.

– Personalized Experiences – Each interaction is personalized to optimize the customer experience.

– Continually Improve – AI and staff-assisted training helps Voso.ai perpetually adapt to new conversations and perform better over time.

– 24/7 Availability – Voso.ai is there whenever your prospects are ready to engage.

– Empower Agents – Improve motivation, strengthen skills, and lower sales team churn as agents stay focused on rewarding tasks like closing sales.

– Support Compliance – Voso.ai manages opt-outs and understands when leads ask not to be contacted.

Convoso’s long term commitment to customer-centric innovation has secured its position as a leader in the industry, providing businesses with the tools they need to thrive. With Voso.ai, companies can supercharge their lead generation and sales efforts to achieve exceptional revenue growth while supporting compliance.

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Creatio to Present Its 8.1 Quantum Release During a Digital Show Featuring Bestselling American Author Seth Godin

The core part of the show will unveil Creatio 8.1 Quantum Release, complimented by a thought leadership discussion with Seth Godin, renowned business author

Creatio, a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom, today announced the guest star for its stellar digital show dedicated to the launch of Creatio 8.1 Quantum Release. On September 20, the company gathers forward-thinking leaders to discuss the latest platform upgrades and the future of business. The show will feature renowned business author and TED speaker, Seth Godin.

This event offers its attendees an exceptional opportunity to gain valuable knowledge and inspiration from one of the brightest minds in the industry. During the Creatio 8.1 Quantum Release show, Seth, together with Creatio’s CEO Katherine Kostereva, will share views on the future of business and the organizational abilities that will define the leaders of the future.

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Seth Godin’s visionary entrepreneurship and remarkable insights have made him a standout figure in the business world. He is the acclaimed author of more than 20 bestselling books, including “Purple Cow,” “The Dip,” “Linchpin,” and “This is Marketing.” His groundbreaking ideas have inspired countless individuals and shaped the landscape of business and marketing.

The core part of the show will unveil Creatio 8.1 Quantum Release capabilities. The upcoming major platform update is a next-generation release of the no-code platform. All applications on the platform can be assembled with no-code components. This unique composable approach allows organizations to experience a maximum degree of freedom in business automation.

Another star guest that will make an appearance at the event is Vik White, renowned dancer and actor with millions of followers on TikTok and Instagram, and a participant of “So You Think You Can Dance” TV show known for his supreme choreography. With his energy and precision that sweeps the audience off their feet, Vik will take the stage of Creatio’s digital show to deliver an awe-inspiring, specifically choreographed “no-code” dance performance.

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41% Of Companies Face Sales Team Retention Problems Due to Poor Sales Compensation Practices, According to New Research From Palette

New research from Palette sheds light on sales compensation benchmarks and best practices in 2023. Commissions are one of the largest expenses for companies with sales teams, and the research uncovers areas of opportunity impacting revenue growth, profitability, data accuracy, retention, and more.

According to new research from Palette, “The State of Sales Compensation 2023,” the majority of companies have suboptimal sales compensation practices, with 41% facing retention problems among sales reps. While sales compensation is the single most important factor in motivating sales reps, 25% report that reps don’t understand their commission plans. Other highlights from the study include:

  • 63% of companies lack adequate measurement on compensation plan performance, despite clear links between comp plan structure and revenue growth
  • Only 29% of companies have fully automated commissions, despite efforts from finance and sales departments to improve productivity by reducing manual work
  • 56% of companies have error-prone commission calculations, impacting how sales teams are paid and requiring extra work to trace and explain errors and adjust payouts

“Companies today are under pressure to grow revenue while cutting costs; these results demonstrate how sales compensation can be an important lever to achieve these goals.” – Jean-Edern Lorillon, CEO, Palette

With finance and sales teams under pressure to grow revenue while cutting costs, Palette wanted to better understand opportunities to improve performance by optimizing sales commissions. In Q1 and Q2 of 2023, Palette conducted a survey targeted towards sales leaders to assess the state of their sales commission structures, administration, and performance. A total of N=130 respondents completed the survey, representing a cross-section of industries, company sizes, and seniority levels, with most respondents located in the United States.

The study found that the majority of companies surveyed are laggards in sales compensation, with suboptimal plans and outdated administration practices. These companies are leaving meaningful performance improvements on the table for sales teams, and for finance and sales ops departments which administer the plans. About one third of companies are leaders in sales compensation with clear and transparent plans, smooth plan administration, and infrequent errors.

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Regarding overall competitiveness with sales compensation, only 16% of companies felt they exceeded industry standards for sales compensation, with 41% agreeing they faced sales team retention issues specifically due to suboptimal compensation plan structures. Similarly, only 23% of companies provided sales reps with timely reporting on their earnings and their potential payouts for each period. This lack of visibility on commission plan performance was consistent across sales reps and sales and finance leaders, as 63% of companies had no way to measure the performance impact of changes to compensation plans in a timely manner.

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While CFOs and finance teams continue to invest in digital transformation, automation, and AI, 71% of companies surveyed report having to update spreadsheets, check data, manage version control, and conduct other manual work related to commissions. These companies have the opportunity to reduce time spent administering sales commissions by 76%, saving days or weeks of work each month, depending on the complexity of their plans.

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Enveyo Named to 2023 List of Great Supply Chain Partners by SupplyChainBrain

Enveyo Honored with Client-Nominated Industry Award for Making a Significant Impact on Supply Chain Performance

Enveyo, the leading provider of logistics data management, visibility, and shipping optimization software, is proud to announce it has been named to the list of 100 Great Supply Chain Partners of 2023 by SupplyChainBrain.

“For twenty-one years running, SupplyChainBrain has published our much-anticipated list of 100 Great Supply Chain Partners — a select group of companies whose customers recognize them for providing outstanding solutions and services,” says Brad Berger, Publisher of SupplyChainBrain.” Our six-month online poll of supply chain professionals requires a qualified response, asking them to nominate vendors and service providers whose solutions have made a significant impact on their company’s efficiency, customer service, and overall supply chain performance. This year’s field of nominees was highly competitive and overall excellent – coming from all sectors of supply chain management. Your company should be proud to be named amongst the 100 Great!”

We thank our clients for recognizing our hard work and the impact our solutions have on their organization’s supply chain performance.- Coby Nilsson, Enveyo CEO & co-founder

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In addition to their third consecutive 100 Great Supply Chain Partners honor from SupplyChainBrain, Enveyo has marked several notable achievements over the past year, including:

  • Innovative implementations for clients and partners, including, GEODIS, CooperVision, and Better Trucks
  • Winning SupplyTech Breakthrough’s 3PL Solution of the Year Award for the second year in a row
  • Selected as a Top Supply Chain Project by Supply & Demand Chain Executive for its work with GEODIS

Shippers and 3PLs partner with Enveyo to optimize their logistics operations and reduce transportation spend through data-driven technology. Enveyo’s suite of solutions, including Insights, Modeling, Cloudroute, Alerting, and Audit products, has helped organizations achieve significant cost savings and efficiency gains.

Today, Enveyo is the only logistics optimization software provider deploying solutions across the logistics lifecycle, from shipment analytics and automated carrier selection to post-purchase delivery experience management and freight audit and recovery.

“We’re honored to be recognized by SupplyChainBrain once again as one of the 100 Great Supply Chain Partners,” says Coby Nilsson, Enveyo’s co-founder and CEO. “We thank our clients for recognizing our hard work and the impact our solutions have on their organization’s supply chain performance. The past few years have posed many challenges for supply chain teams worldwide. Our hats go off to all organizations included, and we’re honored to be part of the 2023 list.”

Enveyo will appear in the August 2023 issue of SupplyChainBrain magazine and on SupplyChainBrain.com as an honored member of this year’s 100 Great Supply Chain Partners.

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Multipoint Group and Sectigo Form Strategic Partnership

Sectigo and Multipoint Group, have announced a strategic partnership aimed at strengthening digital security solutions for businesses worldwide

Sectigo, a global leader in automated Certificate Lifecycle Management (CLM), and digital certificates, and Multipoint Group, a leading distributer of IT cyber solutions, have announced a strategic partnership aimed at strengthening digital security solutions for businesses worldwide. The collaboration brings together the expertise and capabilities of both organizations to deliver enhanced protection against cyber threats to foster a safer digital environment.

The partnership between Sectigo and Multipoint Group aims to address the growing challenges posed by the ever-evolving threat landscape, where cybercriminals constantly seek new ways to exploit vulnerabilities. Together, Sectigo and Multipoint Group will provide businesses with robust, scalable, and comprehensive cybersecurity solutions to secure their critical assets and digital infrastructure while establishing digital trust.

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“Together, we will empower businesses to proactively mitigate risks and secure their digital assets, enabling them to focus on driving growth and innovation”

— Ricardo Resnik

Sectigo brings its deep expertise in automation, CA agnostic certificate lifecycle management, and public and private digital certificates to the partnership. With a proven track record of establishing digital trust to businesses around the world, Sectigo’s best-in-class CLM platform automates the lifecycles of all digital certificates, securing digital identities, devices, and transactions.

The partnership will foster continuous innovation, enabling both companies to stay ahead of emerging threats and deliver future-proof security solutions that adapt to evolving digital landscapes, and achieve a strong foundation of digital trust.

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Furthermore, Multipoint Group is pleased to announce its participation in GITEX DUBAI with Sectigo. GITEX is one of the largest technology conferences in the Middle East, taking place in October 2023. During the event, Multipoint Group will highlight its innovative cybersecurity solutions and demonstrate its collaborative efforts with Sectigo in addressing the digital security challenges faced by businesses around the globe. At GITEX Dubai, visitors can learn more about Sectigo and observe firsthand the innovative solution designed to protect against evolving cyber threats.

Commenting on the partnership, Jennifer Binet, Senior Vice President, Enterprise Sales, Sectigo, said, “We are excited to partner with Multipoint Group to offer businesses a holistic approach to cybersecurity. As the number of digital certificates used by the average enterprise continues to grow, the need for a robust and automated certificate lifecycle management solution has never been more pressing. We’re thrilled to be able to formalize our partnership with Multipoint by combining Sectigo’s best-in-class management platform with Multipoint Group’s advanced cybersecurity distributer services.”

Ricardo Resnik, CEO of Multipoint Group, added, “Our partnership with Sectigo represents a significant step forward in our mission to deliver cutting-edge cybersecurity solutions. Together, we will empower businesses to proactively mitigate risks and secure their digital assets, enabling them to focus on driving growth and innovation.”

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CData Arc Named Leader in 2023 Info-Tech Enterprise Service Bus Data Quadrant

CData Arc outperforms competitors with highest overall rankings from IT and business professionals, highlighting its commitment to software experience and customer success

CData Software, the leading provider of real-time connectivity solutions, today announced that CData Arc has been recognized as a Leader in the 2023 Enterprise Service Bus (ESB) Data Quadrant from SoftwareReviews, a division of the IT research and advisory firm, Info-Tech Research Group.

Nominated as a Leader in the industry by IT and business professionals, CData Arc achieved the highest composite score (8.8 out of 10), that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. CData Arc also ranked the highest in Overall Vendor Capability Satisfaction (83%), Overall Product Feature Satisfaction (83%), and Most Likely to Recommend (93%), among competitors including Mulesoft, Microsoft Azure Service Bus, Software AG webMethods, Neuron ESB, and TIBCO Cloud Integration.

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“The data in this report is collected from hundreds of real end users. The data is meticulously authenticated and analyzed to provide a comprehensive evaluation of the most highly-regarded vendors in the ESB market,” said David Piazza, SoftwareReviews SVP Product and Service Delivery. “End user review data indicates that CData Arc provides an outstanding customer experience for those looking to automate and improve their B2B processes.”

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“CData Arc offers a dramatically simplified way to automate B2B integration workflows – a segment historically lacking innovation and investment opportunities,” said Amit Sharma, CData co-founder and CEO. “Selecting software can be overwhelming, especially in such a crowded and competitive space. Our latest recognition in the Info-Tech ESB Data Quadrant solidifies our leadership position in the industry, and is a testament to our exemplary relationships with customers as well as their experience with the software.”

CData Arc continues to respond to the resounding demand from partners and customers by providing an effective means to seamlessly integrate with external systems without the burden of infrastructure concerns.

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Higher Logic Board of Directors Appoints Company Co-Founder Rob Wenger as CEO

Higher Logic

Higher Logic, the industry-leading, human-focused community engagement platform, today announced Rob Wenger as its next Chief Executive Officer. Wenger, who co-founded Higher Logic in 2007, spent more than a decade leading the Company as its first CEO. He is returning to the position as the strategic opportunity for the business shifts to product innovation and strategic partnerships to accelerate growth and become the mission critical solution for the industry. Wenger will succeed Kevin Boyce who is stepping down from the CEO position and will transition out of the business by year-end.

Wenger is re-joining Higher Logic after a series of entrepreneurial leadership roles including Founder and CEO of Cloud Generation, Chief Product Officer & Executive Chairman of Association Analytics, and Director at Higher Logic. Wenger’s expertise and success in innovation and industry partnerships for associations, non-profits and businesses is well aligned with the Company’s go-forward initiatives.

“We thank Kevin Boyce for his service and commitment to Higher Logic, navigating the Company through a transformative time, including the unprecedented challenges of the pandemic, consolidation of multiple acquired brands that spanned global customers and employees as well as establishing a business with a strategic plan and management team with operational excellence,” said Bob Nye, General Partner at JMI Equity and Director at Higher Logic. “In conjunction with Kevin and Rob, the Board has concluded that the Company is embarking on a journey to unify and lead the markets they serve with innovative solutions and partnerships and one that Rob is uniquely positioned to lead.”

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“Integrating multiple acquired businesses under the Higher Logic brand and building a management team for the last five years has been a highly rewarding experience,” said Boyce. “Rob is a visionary builder who deeply understands community and the customers we serve. I am confident in his leadership and the Company’s future and look forward to a seamless leadership transition.”

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“There is no better time to re-join Higher Logic,” said Wenger. “Having founded and built multiple businesses, I am incredibly appreciative of the business expertise and operations that Kevin has developed that enables this business to scale. Combining this capability with Higher Logic’s undeniable expertise and industry vision, we are poised to become the sole provider of solutions that create unprecedented value for our association, non-profit and business customers and begin our next phase of growth.”

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Visioneer Announces Expansion of Xerox Relationship to Include the Sale of DocuShare

Visioneer

The collaboration will enable organizations to capture, classify and securely store data from paper and electronic documents with end-to-end document management solutions

Visioneer, Inc. announced a new agreement with Xerox that allows for the sale of the Xerox DocuShare content management platform. The agreement builds on a two-decade-long relationship between Visioneer and Xerox by expanding Visioneer’s digital transformation and automation offerings to include powerful and customizable DocuShare solutions.

Together, Visioneer and Xerox will deliver end-to-end document management, including best-in-class Xerox Scanners hardware and DocuShare content management software. Applicable to a wide variety of industries and use cases, like digital mailroom, accounts payable processing and long-term records management, DocuShare solutions are designed to integrate into customer’s existing systems easily. By enabling organizations to capture, classify and securely store data from incoming paper and electronic documents, these solutions allow workers to focus on more strategic tasks, freeing time for higher-value activities and enabling departments to scale quickly and easily to meet customer demand.

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“DocuShare’s robust solutions are yet another way Visioneer can help our customers achieve their office automation goals. We are excited to build on the success of our 20-plus years working with Xerox with the addition of DocuShare solutions to our portfolio.” – Jim Tamo, President of Visioneer

“DocuShare’s robust solutions are yet another way Visioneer can help our customers achieve their office automation goals,” said Jim Tamo, President of Visioneer. “We are excited to build on the success of our 20-plus years working with Xerox with the addition of DocuShare solutions to our portfolio.”

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“Companies today are looking to optimize and accelerate their existing processes and distribution methods to simpler, streamlined solutions. By integrating Visioneer’s intelligent scanning and process capabilities with DocuShare’s content management functionality, we can help organizations of all shapes and sizes do business better,” said Jeremy Lukovich, Xerox Global VP of Content Management.

The addition of DocuShare is the latest step by Visioneer to empower customers to expand their office automation potential with end-to-end content management solutions that increase efficiency, reduce associated costs and improve the user experience.

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Sierra Digital Showcases Industry-Exclusive BTP Readiness Assessments at Major National SAP Conferences

Sierra Digital | Partners for a successful Digital Transformation journey

For a world driven to realize cloud advantages fast, SAP’s Business Technology Platform (BTP) offers a simple, revolutionary low-code/no-code alternative to traditional, cumbersome development cycles. And now, with the help of Houston-based Sierra Digital, a premiere SAP Partner, readying core code and data for the BTP revolution is simple, too.

Connectable to most any technology, BTP helps the enterprise community simplify, extend, and enhance SAP value to end users through the nimble addition of mini-apps that boast seamless real-time interaction with SAP Enterprise Resource Planning systems and near-universal integration capability. Scores of new apps, available today on the SAP Store, offer limitless opportunity to automate and optimize productivity in most every line of business.

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Seizing BTP’s many advantages requires careful pre-thought, though. Existing code and data sets must be “staged” to work hand-in-glove with the platform, a process made easy thanks to BTP CleanCore (code) and InFocus (data) Readiness Assessment Packs pioneered by Sierra.

“Sierra’s two full-scale assessments accelerate CleanCore Conversion and Data Readiness, rapidly advancing SAP users towards the advantages of BTP. Cross-industry BTP apps pioneered by Sierra are game-changers, too.” said David Maloney, Vice President of BTP Everywhere at SAP. “Such innovations mirror SAP’s go-to-market strategy, enabling a hand-in-glove fit for virtually every SAP customer to optimize productivity, minimize cost & risk, elevate user experiences, and gain max value from existing SAP investments.”

Sierra will showcase BTP Readiness Assessments at three upcoming SAP Conferences: SAP BTP Executive Customer Summit West (San FranciscoSeptember 14-15), BTP Executive Customer Summit East (PhiladelphiaSeptember 21-22), and ASUG’s SAP Best Practices for Oil & Gas (DallasSeptember 13-15).

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Enghouse Systems Completes Lifesize Acquisition Technology Addition Enhances Cloud Contact Center And Video Businesses

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Enghouse Systems Limited  announced the successful completion of its acquisition of substantially all the assets of Lifesize, a cloud communications company.  The previously announced transaction was approved under a U.S. Bankruptcy Court process for a purchase price of approximately US$ 20.7 million, subject to adjustments.

Lifesize’s technology offerings are designed to empower enterprises in managing their hybrid workforces efficiently. Their cloud contact center solution, which includes workforce management capabilities, enables enterprises to elevate their customer experience delivering unified interactions across all channels.

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In the current era of remote work and hybrid work environments, video collaboration has become critical to modern enterprises. Lifesize’s powerful video solution enables remote teams to connect with in-person teams. This capability harnesses the potential of video tools such as Teams, Zoom, WebX and Enghouse Vidyo, which are fully integrated with proprietary Lifesize conference room systems. These secure, high-quality communications experiences are delivered on scalable cloud architecture.

With Enghouse and Lifesize joining forces, businesses utilizing the combined technologies can provide seamless collaboration and superior customer experiences. Lifesize will be integrated within the Enghouse Interactive Management Group.

“Both Lifesize solutions are an excellent fit with our existing businesses,” said Steve Sadler, Chairman and CEO of Enghouse. “The Lifesize omni-channel contact center solutions expand our broad portfolio of omni-channel solutions for different customer types. Lifesize’s cloud-based video collaboration solutions complement our existing Vidyo suite of products in the healthcare, technology, banking and general enterprise video market.”

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