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Enveyo Named to 2023 List of Great Supply Chain Partners by SupplyChainBrain

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Enveyo Named to 2023 List of Great Supply Chain Partners by SupplyChainBrain

Enveyo Honored with Client-Nominated Industry Award for Making a Significant Impact on Supply Chain Performance

Enveyo, the leading provider of logistics data management, visibility, and shipping optimization software, is proud to announce it has been named to the list of 100 Great Supply Chain Partners of 2023 by SupplyChainBrain.

“For twenty-one years running, SupplyChainBrain has published our much-anticipated list of 100 Great Supply Chain Partners — a select group of companies whose customers recognize them for providing outstanding solutions and services,” says Brad Berger, Publisher of SupplyChainBrain.” Our six-month online poll of supply chain professionals requires a qualified response, asking them to nominate vendors and service providers whose solutions have made a significant impact on their company’s efficiency, customer service, and overall supply chain performance. This year’s field of nominees was highly competitive and overall excellent – coming from all sectors of supply chain management. Your company should be proud to be named amongst the 100 Great!”

We thank our clients for recognizing our hard work and the impact our solutions have on their organization’s supply chain performance.- Coby Nilsson, Enveyo CEO & co-founder

Read More: Accenture Expands Technology Strategy Capabilities With Acquisition Of Strongbow Consulting

In addition to their third consecutive 100 Great Supply Chain Partners honor from SupplyChainBrain, Enveyo has marked several notable achievements over the past year, including:

  • Innovative implementations for clients and partners, including, GEODIS, CooperVision, and Better Trucks
  • Winning SupplyTech Breakthrough’s 3PL Solution of the Year Award for the second year in a row
  • Selected as a Top Supply Chain Project by Supply & Demand Chain Executive for its work with GEODIS

Shippers and 3PLs partner with Enveyo to optimize their logistics operations and reduce transportation spend through data-driven technology. Enveyo’s suite of solutions, including Insights, Modeling, Cloudroute, Alerting, and Audit products, has helped organizations achieve significant cost savings and efficiency gains.

Today, Enveyo is the only logistics optimization software provider deploying solutions across the logistics lifecycle, from shipment analytics and automated carrier selection to post-purchase delivery experience management and freight audit and recovery.

“We’re honored to be recognized by SupplyChainBrain once again as one of the 100 Great Supply Chain Partners,” says Coby Nilsson, Enveyo’s co-founder and CEO. “We thank our clients for recognizing our hard work and the impact our solutions have on their organization’s supply chain performance. The past few years have posed many challenges for supply chain teams worldwide. Our hats go off to all organizations included, and we’re honored to be part of the 2023 list.”

Enveyo will appear in the August 2023 issue of SupplyChainBrain magazine and on SupplyChainBrain.com as an honored member of this year’s 100 Great Supply Chain Partners.

Read More: Generative AI: Revolutionizing Marketing and Sales

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Multipoint Group and Sectigo Form Strategic Partnership

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Multipoint Group and Sectigo Form Strategic Partnership

Sectigo and Multipoint Group, have announced a strategic partnership aimed at strengthening digital security solutions for businesses worldwide

Sectigo, a global leader in automated Certificate Lifecycle Management (CLM), and digital certificates, and Multipoint Group, a leading distributer of IT cyber solutions, have announced a strategic partnership aimed at strengthening digital security solutions for businesses worldwide. The collaboration brings together the expertise and capabilities of both organizations to deliver enhanced protection against cyber threats to foster a safer digital environment.

The partnership between Sectigo and Multipoint Group aims to address the growing challenges posed by the ever-evolving threat landscape, where cybercriminals constantly seek new ways to exploit vulnerabilities. Together, Sectigo and Multipoint Group will provide businesses with robust, scalable, and comprehensive cybersecurity solutions to secure their critical assets and digital infrastructure while establishing digital trust.

Read More: Vidyard Launches AI-Powered Video Messaging To Transform Sales Engagement

“Together, we will empower businesses to proactively mitigate risks and secure their digital assets, enabling them to focus on driving growth and innovation”

— Ricardo Resnik

Sectigo brings its deep expertise in automation, CA agnostic certificate lifecycle management, and public and private digital certificates to the partnership. With a proven track record of establishing digital trust to businesses around the world, Sectigo’s best-in-class CLM platform automates the lifecycles of all digital certificates, securing digital identities, devices, and transactions.

The partnership will foster continuous innovation, enabling both companies to stay ahead of emerging threats and deliver future-proof security solutions that adapt to evolving digital landscapes, and achieve a strong foundation of digital trust.

Read More: SalesTechStar Interview with Antanas Bakšys, Head of Search at Nosto

Furthermore, Multipoint Group is pleased to announce its participation in GITEX DUBAI with Sectigo. GITEX is one of the largest technology conferences in the Middle East, taking place in October 2023. During the event, Multipoint Group will highlight its innovative cybersecurity solutions and demonstrate its collaborative efforts with Sectigo in addressing the digital security challenges faced by businesses around the globe. At GITEX Dubai, visitors can learn more about Sectigo and observe firsthand the innovative solution designed to protect against evolving cyber threats.

Commenting on the partnership, Jennifer Binet, Senior Vice President, Enterprise Sales, Sectigo, said, “We are excited to partner with Multipoint Group to offer businesses a holistic approach to cybersecurity. As the number of digital certificates used by the average enterprise continues to grow, the need for a robust and automated certificate lifecycle management solution has never been more pressing. We’re thrilled to be able to formalize our partnership with Multipoint by combining Sectigo’s best-in-class management platform with Multipoint Group’s advanced cybersecurity distributer services.”

Ricardo Resnik, CEO of Multipoint Group, added, “Our partnership with Sectigo represents a significant step forward in our mission to deliver cutting-edge cybersecurity solutions. Together, we will empower businesses to proactively mitigate risks and secure their digital assets, enabling them to focus on driving growth and innovation.”

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CData Arc Named Leader in 2023 Info-Tech Enterprise Service Bus Data Quadrant

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CData Arc Named Leader in 2023 Info-Tech Enterprise Service Bus Data Quadrant

CData Arc outperforms competitors with highest overall rankings from IT and business professionals, highlighting its commitment to software experience and customer success

CData Software, the leading provider of real-time connectivity solutions, today announced that CData Arc has been recognized as a Leader in the 2023 Enterprise Service Bus (ESB) Data Quadrant from SoftwareReviews, a division of the IT research and advisory firm, Info-Tech Research Group.

Nominated as a Leader in the industry by IT and business professionals, CData Arc achieved the highest composite score (8.8 out of 10), that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. CData Arc also ranked the highest in Overall Vendor Capability Satisfaction (83%), Overall Product Feature Satisfaction (83%), and Most Likely to Recommend (93%), among competitors including Mulesoft, Microsoft Azure Service Bus, Software AG webMethods, Neuron ESB, and TIBCO Cloud Integration.

Read More: SalesTechStar Interview with Micael Oliveira, Founder & CRO at Amplemarket

“The data in this report is collected from hundreds of real end users. The data is meticulously authenticated and analyzed to provide a comprehensive evaluation of the most highly-regarded vendors in the ESB market,” said David Piazza, SoftwareReviews SVP Product and Service Delivery. “End user review data indicates that CData Arc provides an outstanding customer experience for those looking to automate and improve their B2B processes.”

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“CData Arc offers a dramatically simplified way to automate B2B integration workflows – a segment historically lacking innovation and investment opportunities,” said Amit Sharma, CData co-founder and CEO. “Selecting software can be overwhelming, especially in such a crowded and competitive space. Our latest recognition in the Info-Tech ESB Data Quadrant solidifies our leadership position in the industry, and is a testament to our exemplary relationships with customers as well as their experience with the software.”

CData Arc continues to respond to the resounding demand from partners and customers by providing an effective means to seamlessly integrate with external systems without the burden of infrastructure concerns.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Higher Logic Board of Directors Appoints Company Co-Founder Rob Wenger as CEO

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Higher Logic Board of Directors Appoints Company Co-Founder Rob Wenger as CEO

Higher Logic

Higher Logic, the industry-leading, human-focused community engagement platform, today announced Rob Wenger as its next Chief Executive Officer. Wenger, who co-founded Higher Logic in 2007, spent more than a decade leading the Company as its first CEO. He is returning to the position as the strategic opportunity for the business shifts to product innovation and strategic partnerships to accelerate growth and become the mission critical solution for the industry. Wenger will succeed Kevin Boyce who is stepping down from the CEO position and will transition out of the business by year-end.

Wenger is re-joining Higher Logic after a series of entrepreneurial leadership roles including Founder and CEO of Cloud Generation, Chief Product Officer & Executive Chairman of Association Analytics, and Director at Higher Logic. Wenger’s expertise and success in innovation and industry partnerships for associations, non-profits and businesses is well aligned with the Company’s go-forward initiatives.

“We thank Kevin Boyce for his service and commitment to Higher Logic, navigating the Company through a transformative time, including the unprecedented challenges of the pandemic, consolidation of multiple acquired brands that spanned global customers and employees as well as establishing a business with a strategic plan and management team with operational excellence,” said Bob Nye, General Partner at JMI Equity and Director at Higher Logic. “In conjunction with Kevin and Rob, the Board has concluded that the Company is embarking on a journey to unify and lead the markets they serve with innovative solutions and partnerships and one that Rob is uniquely positioned to lead.”

Read More: SalesTechStar Interview with Boris Chaplin, Director of Innovation, ML & AI, Calabrio

“Integrating multiple acquired businesses under the Higher Logic brand and building a management team for the last five years has been a highly rewarding experience,” said Boyce. “Rob is a visionary builder who deeply understands community and the customers we serve. I am confident in his leadership and the Company’s future and look forward to a seamless leadership transition.”

Read More: AI Won’t Take Your Sales and Marketing Jobs: It’ll Enhance Them

“There is no better time to re-join Higher Logic,” said Wenger. “Having founded and built multiple businesses, I am incredibly appreciative of the business expertise and operations that Kevin has developed that enables this business to scale. Combining this capability with Higher Logic’s undeniable expertise and industry vision, we are poised to become the sole provider of solutions that create unprecedented value for our association, non-profit and business customers and begin our next phase of growth.”

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Visioneer Announces Expansion of Xerox Relationship to Include the Sale of DocuShare

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Visioneer Announces Expansion of Xerox Relationship to Include the Sale of DocuShare

Visioneer

The collaboration will enable organizations to capture, classify and securely store data from paper and electronic documents with end-to-end document management solutions

Visioneer, Inc. announced a new agreement with Xerox that allows for the sale of the Xerox DocuShare content management platform. The agreement builds on a two-decade-long relationship between Visioneer and Xerox by expanding Visioneer’s digital transformation and automation offerings to include powerful and customizable DocuShare solutions.

Together, Visioneer and Xerox will deliver end-to-end document management, including best-in-class Xerox Scanners hardware and DocuShare content management software. Applicable to a wide variety of industries and use cases, like digital mailroom, accounts payable processing and long-term records management, DocuShare solutions are designed to integrate into customer’s existing systems easily. By enabling organizations to capture, classify and securely store data from incoming paper and electronic documents, these solutions allow workers to focus on more strategic tasks, freeing time for higher-value activities and enabling departments to scale quickly and easily to meet customer demand.

Read More: Accenture Expands Technology Strategy Capabilities With Acquisition Of Strongbow Consulting

“DocuShare’s robust solutions are yet another way Visioneer can help our customers achieve their office automation goals. We are excited to build on the success of our 20-plus years working with Xerox with the addition of DocuShare solutions to our portfolio.” – Jim Tamo, President of Visioneer

“DocuShare’s robust solutions are yet another way Visioneer can help our customers achieve their office automation goals,” said Jim Tamo, President of Visioneer. “We are excited to build on the success of our 20-plus years working with Xerox with the addition of DocuShare solutions to our portfolio.”

Read More: SalesTechStar Interview with Shaun Shirazian, Chief Product Officer at Pipedrive

“Companies today are looking to optimize and accelerate their existing processes and distribution methods to simpler, streamlined solutions. By integrating Visioneer’s intelligent scanning and process capabilities with DocuShare’s content management functionality, we can help organizations of all shapes and sizes do business better,” said Jeremy Lukovich, Xerox Global VP of Content Management.

The addition of DocuShare is the latest step by Visioneer to empower customers to expand their office automation potential with end-to-end content management solutions that increase efficiency, reduce associated costs and improve the user experience.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Sierra Digital Showcases Industry-Exclusive BTP Readiness Assessments at Major National SAP Conferences

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Sierra Digital Showcases Industry-Exclusive BTP Readiness Assessments at Major National SAP Conferences

Sierra Digital | Partners for a successful Digital Transformation journey

For a world driven to realize cloud advantages fast, SAP’s Business Technology Platform (BTP) offers a simple, revolutionary low-code/no-code alternative to traditional, cumbersome development cycles. And now, with the help of Houston-based Sierra Digital, a premiere SAP Partner, readying core code and data for the BTP revolution is simple, too.

Connectable to most any technology, BTP helps the enterprise community simplify, extend, and enhance SAP value to end users through the nimble addition of mini-apps that boast seamless real-time interaction with SAP Enterprise Resource Planning systems and near-universal integration capability. Scores of new apps, available today on the SAP Store, offer limitless opportunity to automate and optimize productivity in most every line of business.

Read More: SalesTechStar Interview with Ed Frederici, CTO of Appfire

Seizing BTP’s many advantages requires careful pre-thought, though. Existing code and data sets must be “staged” to work hand-in-glove with the platform, a process made easy thanks to BTP CleanCore (code) and InFocus (data) Readiness Assessment Packs pioneered by Sierra.

“Sierra’s two full-scale assessments accelerate CleanCore Conversion and Data Readiness, rapidly advancing SAP users towards the advantages of BTP. Cross-industry BTP apps pioneered by Sierra are game-changers, too.” said David Maloney, Vice President of BTP Everywhere at SAP. “Such innovations mirror SAP’s go-to-market strategy, enabling a hand-in-glove fit for virtually every SAP customer to optimize productivity, minimize cost & risk, elevate user experiences, and gain max value from existing SAP investments.”

Sierra will showcase BTP Readiness Assessments at three upcoming SAP Conferences: SAP BTP Executive Customer Summit West (San Francisco, September 14-15), BTP Executive Customer Summit East (Philadelphia, September 21-22), and ASUG’s SAP Best Practices for Oil & Gas (Dallas, September 13-15).

Read More: SpendEdge Helped ICT Procurement Client With Cost Savings And Strategic Achievements

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Enghouse Systems Completes Lifesize Acquisition Technology Addition Enhances Cloud Contact Center And Video Businesses

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Enghouse Systems Completes Lifesize Acquisition Technology Addition Enhances Cloud Contact Center And Video Businesses

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Enghouse Systems Limited  announced the successful completion of its acquisition of substantially all the assets of Lifesize, a cloud communications company.  The previously announced transaction was approved under a U.S. Bankruptcy Court process for a purchase price of approximately US$ 20.7 million, subject to adjustments.

Lifesize’s technology offerings are designed to empower enterprises in managing their hybrid workforces efficiently. Their cloud contact center solution, which includes workforce management capabilities, enables enterprises to elevate their customer experience delivering unified interactions across all channels.

Read More: SpendEdge Helped ICT Procurement Client With Cost Savings And Strategic Achievements

In the current era of remote work and hybrid work environments, video collaboration has become critical to modern enterprises. Lifesize’s powerful video solution enables remote teams to connect with in-person teams. This capability harnesses the potential of video tools such as Teams, Zoom, WebX and Enghouse Vidyo, which are fully integrated with proprietary Lifesize conference room systems. These secure, high-quality communications experiences are delivered on scalable cloud architecture.

With Enghouse and Lifesize joining forces, businesses utilizing the combined technologies can provide seamless collaboration and superior customer experiences. Lifesize will be integrated within the Enghouse Interactive Management Group.

“Both Lifesize solutions are an excellent fit with our existing businesses,” said Steve Sadler, Chairman and CEO of Enghouse. “The Lifesize omni-channel contact center solutions expand our broad portfolio of omni-channel solutions for different customer types. Lifesize’s cloud-based video collaboration solutions complement our existing Vidyo suite of products in the healthcare, technology, banking and general enterprise video market.”

Read More: SalesTechStar Interview with Ed Frederici, CTO of Appfire

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

OneRail Recognized in 2023 Gartner Hype Cycle for Supply Chain Execution Technologies

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OneRail Recognized in 2023 Gartner Hype Cycle for Supply Chain Execution Technologies

Company named as a Sample Vendor for Last-Mile Delivery Solutions for a second time

OneRail, a leading provider of solutions in last mile omnichannel fulfillment, recently announced that it had been positioned by Gartner as a Sample Vendor for Last-Mile Delivery Solutions in Gartner Hype Cycle Supply Chain Execution Technologies, 2023.

“Gartner Hype Cycles provide a graphic representation of the maturity and adoption of innovations and how they are potentially relevant to solving real business problems and exploiting new opportunities,” notes the Gartner Hype Cycle Research Methodology. The report identifies last-mile delivery solutions on the Slope of Enlightenment in its Hype Cycle Phases and received a maturity rating of “early mainstream,” which we believe is an indicator of the growing value provided by these innovations to businesses and consumers.

Read More: SalesTechStar Interview with Shaun Shirazian, Chief Product Officer at Pipedrive

“With the increase in order volumes from consumers and demand for faster deliveries, businesses need an omnichannel strategy executed by innovative platforms and delivery networks”

As organizations continue to seek ways to optimize fleet operations, supply chain technology leaders can use the research in the Gartner Hype Cycle to develop adoption strategies that reflect their organization’s risk and opportunity profile priorities.

“With the increase in order volumes from consumers and demand for faster deliveries, businesses need an omnichannel strategy executed by innovative platforms and delivery networks,” said OneRail Founder and CEO Bill Catania. “OneRail customers can transform their business to a more unified strategy. OneRail’s technology automates delivery transactions and consolidates orders to reduce costs and add more capacity. For companies looking to gain more flexibility and scale their last mile delivery solution or thinking about their omnichannel strategy and how to fulfill against that strategy, OneRail has a differentiated offering.”

OneRail’s comprehensive last mile solution is anchored by its delivery operating system, which automates last mile logistics, intelligently selecting the right shipping mode and courier or carrier network to optimize every order. OneRail’s delivery fulfillment platform is directly connected to an unparalleled real-time connected network of nearly 12 million drivers across more than 350 major U.S. cities and is supported by its 24/7 Exceptions Assist™ team to get ahead of delivery exceptions and ensure a 99% on-time delivery rate. The platform easily integrates with existing supply chain solutions and systems of record used by retailers, wholesalers, product distributors and courier companies to expand their delivery capabilities, rapidly scale their businesses and keep their delivery promise. The end result enables shippers to power a branded customer experience, with end-to-end real-time visibility, tracking, and satisfaction rating.

Read More: Future of RFID: The Cost of Inaccurate Inventory

View a complimentary copy of the 2023 Gartner Hype Cycle for Supply Chain Execution Technologies to learn more about OneRail’s solution offerings at https://www.onerail.com/gartner-report-2023-hype-cycle-for-supply-chain-execution-technologies/.

OneRail was also previously recognized as a Representative Vendor in the December 2022 Gartner Market Guide for Last-Mile Delivery Technology Solutions, a Sample Vendor in the June 2022 Gartner Hype Cycle for Supply Chain Execution Technologies, and a Representative Vendor in the December 2021 Gartner Market Guide for Vehicle Routing and Scheduling (VRS) and Last-Mile Technologies.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

SnoFox Launches from Stealth Mode with $4.5M in Seed Funding to Transform the Cold Supply Chain

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SnoFox Launches from Stealth Mode with $4.5M in Seed Funding to Transform the Cold Supply Chain

By the end of 2023, over 1 million square feet of industrial cold storage warehouse space will use SnoFox to improve operational efficiency, eliminate waste, and reduce energy usage for a sustainable cold chain

SnoFox, the leading business intelligence tool that provides data analytics for the global cold chain, announced its $4.5M Seed round led by Voyager Ventures, bringing total funding to date to $5.7M. The round also includes participation from Pale Blue Dot, Ponderosa Ventures, and Mudcake. SnoFox will use the funds to reach new customers in more markets across the US, as well as hire new talent as demand for energy efficiency grows within the global cold chain. The company is officially launching from stealth mode and already has a strong track record of delivering value to customers.

The cold supply chain plays a vital role in combating food insecurity, medication storage, reducing energy waste, and bolstering agricultural livelihoods and economies. But current cold chain technology is outdated. The average cold storage facility is 42 years old, and 78% of those facilities were built prior to 2000. An estimated 14% of all food produced for human consumption is lost before it even reaches consumers with inefficient refrigeration being the primary factor. Outdated facilities are not equipped with modern intelligence tools to leverage machine learning and deep analytics for precise system maintenance and measurement. The SnoFox software platform leverages existing refrigeration data, proprietary algorithms, and remote technology to extract insights, enhancing cold storage warehouse efficiency without the need for any additional hardware.

Read More: SalesTechStar Interview with Ed Frederici, CTO of Appfire

“Every consumer in America relies on the cold supply chain, whether they realize it or not. From food to vaccines, so many valuable resources are wasted due to energy inefficiency. By optimizing the energy consumption within the cold chain, we can significantly reduce waste, ensuring that precious resources are utilized efficiently and sustainably,” said Ben Rubin, CEO and co-founder of SnoFox. “I am incredibly proud of our exceptional team at SnoFox, whose relentless dedication and innovative solutions have paved the way for a greener, more sustainable future. With the support of our investors, partners, and our remarkable team, SnoFox is poised to revolutionize the global cold chain and usher in a future where sustainability and efficiency go hand in hand.”

A cold storage facility can spend over $1 million a year on electricity. Cooling processes alone can account for 60-70% of the total electricity demands in a warehouse. It is crucial, both for financial and environmental reasons, to enhance efficiency and reduce the energy expended on temperature control. Leveraging existing facility data and their proprietary algorithms, SnoFox provides advanced analytics solutions that precisely identify areas within cooling systems that can be improved to significantly increase energy efficiency, ultimately reducing waste and creating a sustainable cold chain.

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“We were impressed with SnoFox’s innovative approach to harnessing real-time insights and predictive analytics, and are thrilled to invest in the company as it transforms the entire logistics landscape,” said Sarah Sclarsic, Founding Partner at Voyager Ventures. “With its unique capabilities, SnoFox is addressing critical pain points and unlocking tremendous value for stakeholders across the supply chain. We are excited to propel SnoFox’s vision to enable customers to save energy and slash carbon emissions and costs, and to support their journey in driving the future of cold chain analytics.”

SnoFox plans to soon have 10 facilities across 7 U.S. states pioneering its technology for advanced machine learning and business intelligence in their warehouses. With SnoFox’s data-driven insights, cold storage facilities are empowered to make changes that improve facility cooling efficiency by up to 40%.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

UJET and Google Cloud Announce Integration with ServiceNow

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UJET and Google Cloud Announce Integration with ServiceNow

Integration improves Customer Service with a more efficient and streamlined support process including an embedded agent adapter

UJET Inc., the intelligent, modern contact center platform, in collaboration with Google Cloud has announced the integration of their CCaaS solutions with ServiceNow, the leading digital workflow company. This integration will enable businesses to provide a more seamless and efficient customer service experience across all channels.

The integration brings together the power of UJET and Google Cloud’s Contact Center AI (CCAI) Platform with ServiceNow’s enterprise service management platform. For businesses using ServiceNow, this combination enables a more streamlined solution for agents, and a more unified consumer experience.

“We are excited to announce the integration of our solutions with ServiceNow CSM,” said Anand Janefalkar, CEO of UJET. “This integration will help enterprises to provide a more seamless and efficient customer service experience, which will lead to increased customer satisfaction and loyalty.”

Read More: SalesTechStar Interview with Ed Frederici, CTO of Appfire

“UJET and Google Cloud are heavily enterprise-focused, emphasizing AI, security, reliability, and usability across their contact center solutions”

The integration enables a secure, encrypted, real-time data exchange between both UJET and CCAI Platform with ServiceNow’s Customer Service Management (CSM) solutions, which can help predict intent, make dynamic routing decisions, and contextualize each interaction. It also provides automated record updates, and stores all customer data and Personally Identifiable Information (PII) in ServiceNow as opposed to the CCaaS. An embedded agent adapter simplifies workflows with all information presented in a single tab with extensive customization options.

“UJET and Google Cloud are heavily enterprise-focused, emphasizing AI, security, reliability, and usability across their contact center solutions,” stated Sheila McGee-Smith of McGee-Smith Analytics. She continued, “This native integration with ServiceNow not only delivers speed to value for their existing and future enterprise customers today, but it also offers the assurance of continued rapid innovation across Google Cloud’s infrastructure and Contact Center AI offerings.”

Read More: Generative AI: Revolutionizing Marketing and Sales

“With this new integration from UJET, Google Cloud CCAI Platform customers can easily access ServiceNow’s AI-powered customer service capabilities available to global businesses,” said Rodrigo Rocha, Head of Business Applications ISV Partnerships at Google Cloud. “Customers today are using Google Cloud’s CCAI Platform with ServiceNow to improve IT service management, CRM, and end-to-end case management, and we’re pleased to expand these contact center capabilities to more organizations.”

UJET and Google Cloud continue to transform the contact center market through a consistent cadence of innovation. Following the launch of Google Cloud’s CCAI Platform last year, the two companies have trained and certified more than 500 consultants from 25 global and regional System Integrators on sales and delivery of their solutions. In March of this year, native Workforce Management (WFM) was announced through the partnership.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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