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New Research Reveals Growing Acceptance for Automated Assistants in the Contact Center

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August 8, 2023

New Research Reveals Growing Acceptance for Automated Assistants in the Contact Center

***Kore.ai Study Shows that the Latest AI-Driven Intelligent Virtual Assistants can Boost* *Agent Loyalty, Productivity & Job Satisfaction***

New research from Kore.ai, the world’s leading enterprise AI company providing conversational and generative AI platforms and solutions, has revealed a growing acceptance for AI-powered virtual assistants among contact center agents. The findings from a recent survey of contact centers worldwide indicate that the agents are increasingly endorsing the use of intelligent virtual assistants (IVAs) as it helps in enhancing results, improves productivity, and ensures better job satisfaction.

The report puts to rest concerns about any adverse impact of AI on workforce and employment, as well as the fears associated with generative AI and large language models within the contact center workforce.

But far from seeing AI as an existential threat, the research shows that contact center representatives consider IVAs to be as important as having a competitive salary and a positive work environment with respect.

The findings not only demonstrate the positive impact of AI in assisting agents, but also reveal their overwhelming support and desire to work alongside these tools that enhance their capabilities. A remarkable 84% of the respondents agreed that they could greatly benefit from “tools that wrap up a customer call accurately and automatically.” This insight highlights the agent’s need for AI-powered solutions that efficiently handle post-call tasks, such as summarizing key details and generating accurate wrap-up notes.

Kore.ai and its research partner surveyed customer service representatives who work remotely or onsite for a contact center (Center Agent Experience Benchmark Reports, 2023).

Key findings include:

Agents Voice Concern: 59% contact center agents report they don’t get the modern intelligent virtual assistant tools they want.
Right Tech – A Priority for Agents: Having tools and technology that help reduce customer frustration rivals a competitive salary and an environment where the agent is respected.
Embrace IVAs: 78% of all agents see IVAs as a means to fine tune their customer interactions by delivering more accuracy.
IVAs Pave the Way: 77% of all agents believe IVAs are good for the customer and agent alike and 77% are comfortable using these tools.
Advocacy for Customer-Centric Tools: 88% of agents agreed that it’s important to have “tools and technology that help reduce customer frustration.”
Agents Demand More: 85% of contact center agents agreed that they want a tool that “always provides me with the most up-to-date and full history of a customer.”

“This survey demonstrates the growing acceptance and positive impact of automated assistants driven by advances in AI technology,” noted Kore.ai CEO and Founder Raj Koneru. “We are confident that this research will serve as a valuable resource for organizations looking to enhance service and support interactions through the integration of AI-powered automation. By leveraging omnichannel IVAs, organizations can deliver superior experiences while empowering agents to excel in their roles.”

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Vodafone Business Selects AppDirect as its Partner to Accelerate Success in the Channel

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August 8, 2023

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Vodafone Business Selects AppDirect as its Partner to Accelerate Success in the Channel

***Partnership is expected to fuel future growth for both companies, including* *international market reach and elevated customer experiences***

AppDirect, the world’s leading B2B subscription commerce platform, announced its expanded commercial partnership with Vodafone Business, a leading technology communications company helping organizations succeed in a digital world and keeping society connected. This partnership enables AppDirect technology advisors to sell Vodafone Business’ unique communications services in the channel and gives both companies increased access to international markets.

As a long-time AppDirect partner, Vodafone Business already relies on the AppDirect platform to power its 13 corporate-branded B2B marketplaces, enabling Vodafone Business to support direct and partner sales across Europe. Today, with this announcement, Vodafone Business expands its reach into the North America channel through the AppDirect procurement marketplace and network of 10,000 advisors.

“With its channel-first vision, technology, and extensive advisor ecosystem, AppDirect can help us to expand our reach with multinational customers. Our partnership provides advisors and their customers access to the full range of Vodafone’s fixed, mobility and IoT offerings for businesses.”

For AppDirect advisors, this partnership expands their ability to solve complex business challenges for customers, including connecting multinational U.S. customers to parts of Vodafone’s global network. The agreement supports advisors in securing international opportunities with options to deliver Vodafone’s fixed, mobile and Internet of Things (IoT) connectivity and solutions globally.

“For years, AppDirect has been an innovative and reliable partner, fueling the Vodafone B2B marketplace with its robust platform,” said David Joosten, President, Vodafone US. “With its channel-first vision, technology, and extensive advisor ecosystem, AppDirect can help us to expand our reach with multinational customers. Our partnership provides advisors and their customers access to the full range of Vodafone’s fixed, mobility and IoT offerings for businesses.”

According to Forrester’s How to Select the Right Ecosystem Partners report: “To address changing market dynamics and remain competitive, suppliers must move beyond the traditional resale go-to-market model. They need a partner ecosystem model — a cross-section of partners with complementary capabilities, domain expertise, business processes, and relationships — that work together to deliver customers their desired outcomes and an exceptional integrated experience.1” The partnership between AppDirect and Vodafone Business does just that.

To help customers navigate and adopt Vodafone Business solutions, AppDirect advisors can also sell AppHelp services. With AppHelp services, advisors can give their customers training and support to realize greater value from their Vodafone Business investments.

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Boomi Appoints Sean Wechter as Chief Information Officer

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August 8, 2023

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Boomi Appoints Sean Wechter as Chief Information Officer

Seasoned IT executive joins Boomi to oversee critical IT infrastructure, security, data science, and enterprise systems as the company continues its transformational growth journey

Boomi, the intelligent connectivity and automation leader, announced the appointment of Sean Wechter as Chief Information Officer (CIO), responsible for overseeing Boomi’s critical IT infrastructure, security, data science, and enterprise systems.

“A strong IT team is paramount to ensuring our customers, partners, and team members can innovate seamlessly every day,” said Steve Lucas, CEO at Boomi. “Since becoming independent, Boomi has been on a transformational journey to accelerate our growth while helping our customers achieve unprecedented business outcomes. With Sean’s world-class expertise in creating and operating business-critical IT infrastructure, we’ll be able to further drive our excellent growth trajectory to new heights.”

“A strong IT team is paramount to ensuring our customers, partners, and team members can innovate seamlessly every day”

“As Boomi grows globally, continuous innovation in its IT infrastructure will enable the company to adopt new processes that improve productivity and efficiency in-house, as well as deliver exceptional experiences for customers, partners, and team members,” said Wechter. “The Boomi leadership team is passionate about radically simplifying IT complexity and breaking down data silos to drive innovation, and I’m looking forward to working with this stellar team to do just that.”

Wechter brings more than 20 years of expertise across a variety of product and IT functions, including support of engineering, security initiatives, network/IT infrastructure, and applications. Most recently, he served as CIO at Benefitfocus, where he leveraged market-leading software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS) solutions to lead the Information Technology and Data organizations. Prior to Benefitfocus, Wechter served as CIO at Qlik, and led award-winning technical transformations at PwC, Xfinity, Dell, and Gartner.

Wechter holds an MBA in Management from Bentley College, and a Bachelor of Science from Clarkson University. He is a certified Six Sigma green belt, certified Java programmer, and holds a U.S. patent for a fraud detection system.

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Cyara Enhances Leadership Team with Appointment of Rishi Rana as President

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August 8, 2023

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Cyara Enhances Leadership Team with Appointment of Rishi Rana as President

Rana joins Cyara to accelerate global growth and drive market expansion

Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, announced the appointment of Rishi Rana as President.

Rana will lead Cyara’s go-to-market (GTM) and product strategies, further accelerating the company’s market position and driving long-term success. Rana will be responsible for Cyara’s product strategy as well as all customer-facing operations which include global sales, marketing, customer support, customer success, and professional services, and will be advancing the company’s global revenue growth.

Rana brings over 25 years of experience in scaling businesses towards success, driving innovation, and achieving operational excellence. He has a proven track record of successfully integrating acquisitions by crafting and executing visionary strategies that harness capabilities and maximize efficiencies that drive bookings, revenue, and margin growth as well as operational excellence.

“We welcome Rishi to Cyara as the newest member to our executive leadership team”

“I’m excited to be joining Cyara, the market leader in the AI-led CX Transformation segment. Cyara is revolutionizing how the world’s most prestigious brands are delivering great customer experiences, with a platform that has generative AI at its core, and enables brands to deliver continuous innovation to their CX,” said Rana. “My focus will be on building strong teams that will drive operational efficiencies, and deliver cutting-edge products that will further elevate Cyara’s ability to power the ability of organizations across the globe to transform their CX.”

Rana joins Cyara from PowerSchool [NYSE: PWSC], where he led the strategy and growth of three separate PowerSchool business units. As EVP, he played a pivotal role in expanding the overall business, growing revenue both organically and through multiple acquisitions, ultimately achieving a market valuation of over $4 billion. His extensive experience also includes leading the global transformation of disparate product and service lines at AGDATA, as well as several leadership and executive positions at renowned software powerhouses such as SumTotal, Skillsoft and Microsoft.

“We welcome Rishi to Cyara as the newest member to our executive leadership team,” said Alok Kulkarni, CEO and Co-founder of Cyara. “His wealth of experience and successful record in driving growth and transformation make him an invaluable addition to our team. With his leadership, we are confident in achieving continued growth and success, delivering innovative solutions to our customers and seizing new opportunities in the market.”

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Alloy.ai Empowers USAopoly With Better Visibility Into Retail Sales and Inventory

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August 8, 2023

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Alloy.ai Empowers USAopoly With Better Visibility Into Retail Sales and Inventory

Leading game manufacturer has benefitted from six-figure retailer sales increases, more accurate planning and streamlined data management and analysis

Alloy.ai announced today that USAopoly, the No. 1 specialty game manufacturer and creator of themed versions of some of the most well-known games in the world, is using Alloy.ai to combine sell-through, shipment and forecasting data into a single source of truth for more accurate planning, data management time savings and better retail execution – resulting in six-figure sales increases at Target and Amazon. The company also saved an estimated $240,000 from efficiency gains and $80,000 by reducing excess inventory as a result of using the Alloy.ai platform.

“Having data that is easily accessible and accurate is critical to understanding what’s working and what’s not, knowing what consumers are buying, making accurate forecasts and getting the right products to the right places at the right time,” said Joel Beal, CEO and co-founder of Alloy.ai. “That’s where Alloy.ai comes into play, and the benefits that USAopoly has derived from having a single source of truth illustrate how powerful unified and accurate data can be.”

“Alloy.ai fits our needs as we transform into a data-first organization, and it fits us culturally given how well both of our teams work together,” said USAopoly CFO and COO Tom Nirschl.

“Alloy.ai is our preferred partner for demand forecasting, sales and inventory data aggregation and building reports based on what’s happening at the point-of-sale”

USAopoly has created some of the most popular party and family games in the marketplace, such as Tapple, Blank Slate and Telestrations as well as themed versions of such popular games as Clue, Monopoly, Risk and Trivial Pursuit. The company sells games through retailers such as Amazon, Target and Walmart. With Alloy.ai, USAopoly is strengthening its relationships and increasing sales with its retailers.

For example, USAopoly used Alloy.ai to reveal that a sales decline with a major U.S. retailer was due to the retailer running significantly fewer promotions on USAopoly products then they had run the previous year. USAopoly was able to bring this data to the retailer in order to illustrate the root cause of sales declines and strengthen its partnership with the retailer.

In another instance, USAopoly employed Alloy.ai to learn that Amazon was ordering product at below the level of true consumer demand, and the retailer corrected the issue when presented with the findings. Amazon had used historical sales that didn’t account for out-of-stocks from last year to order Blank Slate and other products, not accounting for the fact that the lower sales were actually a function of out-of-stocks. When presented with proof of the recent sales velocity in Alloy.ai, Amazon responded by placing an out-of-cadence manual order with USAopoly that was incrementally valued at $412,000.

USAopoly has also benefited from significant time savings as a result of leveraging Alloy.ai — resulting in over $240,000 in savings due to efficiency gains from automation. As any data-driven business knows, collecting, combining and preparing data can be an extremely time- and resource-intensive process. But with Alloy.ai, companies no longer need to spend massive amounts of time and effort manually downloading and aggregating data – and then cleaning, modeling and harmonizing that data – before they are able to analyze that data.

“The typical process of working with data involves spending about 80% of your time preparing the data and just 20% of your time doing the actual data analysis. For example, every week my team used to dedicate about six hours pulling point-of-sale data from all of our retailers and feeding it into a template for forecasting,” said Eric Richardson, manager of forecasting and data analytics at USAopoly. “But now Alloy.ai handles most of that upfront data preparation, so we avoid any potential user error involved with data preparation, our costs are lower, and my team and I can spend a lot more time analyzing data and making business decisions based on that analysis.”

USAopoly has had such a rewarding experience using Alloy.ai that it has now adopted Alloy.ai’s technology across its organization. Now, employees across USAopoly benefit from up-to-date information that they can easily view and use at any time. The marketing team uses Alloy.ai to see immediate sell-through and gauge the value and impact of their digital and print campaigns. Finance employs Alloy.ai to get visibility into what’s in the pipeline and to understand whether point-of-sale data is supporting USAopoly’s revenue goals for the year. Meanwhile, Alloy.ai provides the company’s purchasing team with more tangible visibility into what’s actually happening in the marketplace so that the members of this team can purchase with confidence, with the correct lead times, and know that data supports these decisions.

“Alloy.ai is our preferred partner for demand forecasting, sales and inventory data aggregation and building reports based on what’s happening at the point-of-sale,” said Richardson. “Alloy.ai’s impressive solution allows us to connect directly with our retailers and obtain a unified source of accurate data, and the company’s meticulous attention to detail and personalized approach convinced us that Alloy.ai was the right choice.”

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Inbenta Expands its Customer Experience Platform, Allowing Companies to Integrate the Generative AI Solution of Their Choice

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August 8, 2023

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Inbenta Expands its Customer Experience Platform, Allowing Companies to Integrate the Generative AI Solution of Their Choice

Inbenta, an AI platform purpose-built to optimize customer experience, today announced the launch of an extensive Generative AI integration that will allow companies to develop and organize their content instantaneously, with minimal effort, and in a manner that supports the opportunity for oversight and increased compliance. As a part of the integration, companies will be able to seamlessly add Open AI, Google, or other leading Generative AI platforms into their customer experience workflows and control how, where, and when these platforms are used.

By adding Generative AI, Inbenta aims to cut a company’s content development timeline by well over half, supercharging their ability to quickly develop customer service responses, chatbot scripts, helpful content pieces and more. Leveraging Inbenta’s customer experience platform, companies will also be able to more easily deploy and track AI generated content and responses across chatbot, search, messenger, knowledge management and other customer experience tools.

Importantly, by providing choice and the ability to control the review and delivery of AI generated content, Inbenta is helping companies deploy Generative AI in a safer and more responsible manner, allowing companies to add layers of human oversight and review of AI generated content.

“Inbenta’s integration gives companies the option to harness the power of Generative AI in a scalable and responsible way, providing the control, infrastructure and oversight needed in an enterprise setting,” said Melissa Solis, CEO at Inbenta. “Today’s news represents a massive leap forward for Inbenta’s AI platform approach. By adding Generative AI, Inbenta is helping companies deploy content faster to improve customer experience, resolve customer service issues, providing a novel way to boost sales and increase revenue. Most competitors in the industry can’t bring the force of value or choice that Inbenta now offers.”

“Every company has different policies and comfort levels with the use of Generative AI, which is why Inbenta took a thoughtful, compliance-focused approach and applied flexibility and control to the integration,” said Adam Rivera, Chief Legal Officer at Inbenta. “There’s genuine concern in the market targeted at Generative AI on the topics of privacy, security, intellectual property and accuracy. The integration of Generative AI into Inbenta’s platform was thoughtfully done to help customers mitigate those risks, and address the market’s concerns, by offering a layered approach that includes customer oversight.”

Inbenta’s integration also gives companies the option to couple the power of Generative AI’s Large Language Models (LLMs) with Inbenta’s industry-leading Conversational AI technology, supported by Natural Language Processing (NLP), Neuro-Symbolic AI, and a cross-industry, 35 language Lexicon.

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Growing Inflation Worries Have More Consumers Tightening Their Spending, a New Survey Shows

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August 8, 2023

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Growing Inflation Worries Have More Consumers Tightening Their Spending, a New Survey Shows

But a unique way of looking at customer loyalty could help ecommerce retailers ride out shoppers’ economic jitters, says a Signifyd report highlighting the new consumer data

After powering online sales to new heights during the pandemic, consumers are pulling back on spending, saying inflation is taking its toll and that economic uncertainty has them bracing for the worst, according to a new consumer survey conducted by commerce protection leader Signifyd.

When asked about their spending plans in key retail verticals, consumers by significant margins said they would not be spending more in any of them this year, save for one — grocery, which continues to torment consumers with rising prices.

The responses indicate that consumers are more pessimistic about the economy and their finances than they were a year ago when Signifyd conducted a similar survey.

The insights are part of a detailed report Signifyd released today: “The State of Commerce 2023: How today’s customer loyalty trends are defining the shape of retail’s future.” The report combines consumer survey results with a unique analysis of Signifyd’s ecommerce data to chart the course of online spending from the perspectives of both consumers and brands. Among the report’s findings:

Nearly 80% of consumers surveyed said inflation has caused them to cut back on spending this year. Last year the figure was 69%.
Two-thirds of consumers said they abandoned their go-to brands to shop with a competitor in the past year, a third of them because of a bad customer experience.
While inflation remains stubborn, ecommerce prices are declining, acting as an inflation decelerator for the first time in years.
Winter holiday spending online will be up in 2023, but perhaps not as much as retailers had hoped.

By analyzing the frequency and recency of online purchases over time, the Signifyd data team was able to demonstrate the importance — and in some cases the transience — of merchants’ most loyal customers. In the electronics vertical, for instance, only a modest percentage of loyalists, which Signifyd labeled “Soulmates,” stick with a merchant from year to year.

That leaves brands scrambling for the less loyal, which make up cohorts Signifyd called “Hot Dates,” “Ghosters” and “Exes,” again based on the frequency and recency of purchases.

“The State of Commerce report provides online merchants with a detailed look into how consumers with different degrees of loyalty come and go. And it suggests ways retailers can hang on to their most loyal customers while attracting those who are intrigued and reuniting with those who have strayed,” said Signifyd Data Analyst Phelim Killough, who co-authored the report. “Customer loyalty has always been a key to retail success and never more so than in times of economic uncertainty for both businesses and consumers.”

In addition to the exploration of customer loyalty and consumer sentiment, the State of Commerce 2023 report includes predictions based on Signifyd modeling for ecommerce sales for the rest of the year and during the holiday season in particular.

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Vendavo Collaborates with Oracle to Deliver Enhanced SaaS Rebate and Channel Incentive Capabilities

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August 8, 2023

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Vendavo Collaborates with Oracle to Deliver Enhanced SaaS Rebate and Channel Incentive Capabilities

Vendavo, a global market leader in B2B pricing, selling, and rebate solutions and a member of Oracle PartnerNetwork (OPN), announced a new collaboration with Oracle that empowers joint manufacturing and distribution customers to streamline the creation, administration, payments, and reporting on rebate and channel incentive programs.

The new relationship brings the power of Vendavo Rebate & Channel Manager to Oracle CPQ and E-Business Suite applications and customers that leverage Oracle Integration Cloud (OIC).

“This strategic collaboration will enable our joint customers to reap even more value from their Oracle Cloud.”

“This strategic collaboration will enable our joint customers to reap even more value from their Oracle Cloud and E-Business Suite applications in an area that, while often considered both time-consuming and complex, can also be a significant source of revenue,” said Matthew Kenneally, Vice President of Global Alliances and Partnerships, Vendavo.

Vendavo Rebate & Channel Manager proactively aligns, designs, and manages rebate programs across channels. Popular among manufacturers and distributors that rely on channel sales, it simplifies the execution of the most complex agreements, lowers risk of overpayments and underpayments, strengthens channel and sales relationships, and increases revenue.

Oracle Integration Cloud brings together all the capabilities of application integration, process automation, visual application building, and integration analytics into a single unified cloud service, allowing customers to service all their end-to-end integration needs on one cohesive platform. Benefits include best-in-class security; consistent high performance; simple, predictable pricing; and the tools and expertise needed to bring enterprise workloads to the cloud quickly and efficiently.

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Thunder Secures $16M in Investment From Recognize and Salesforce Ventures

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August 8, 2023

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Thunder Secures $16M in Investment From Recognize and Salesforce Ventures

Participants led by Recognize, with Salesforce Ventures and strategic private investors joining

Thunder, a next generation Salesforce and Cloud consulting, implementation and managed services company, announced the closure of its Series A round. The round is led by new investor, Recognize, with existing investor, Salesforce Ventures, joining.

“We’re thrilled to add Recognize, a committed partner for driven entrepreneurs building differentiated technology services companies, to our list of investors. Plus, to be backed by Salesforce Ventures for a third time is truly an honor,” explained Carter Wigell, Thunder’s CEO. “We have some real unfinished business in this current and future market to help fulfill the promise of CRM, Data and AI.”

“Thunder’s closes Series A round led by new investor, Recognize, with existing investor, Salesforce Ventures, joining.”

Thunder is executing on its vision to be the most innovative and sought-after cloud consulting company in the ecosystem. This round of investment will support Thunder’s global team expansion and fuel new cloud innovation, IP, accelerators, and programs to help customers go to the next level.

“It’s amazing to see how far Thunder has come in such a short time,” said Jim Steele, President, Global Strategic Customers and Partners at Salesforce. “We believe this recent round will help accelerate Thunder’s ability to support our customers, and we look forward to our continued partnership.”

“Thunder has rapidly scaled into a market leader in the Salesforce consulting space and continues to drive innovative solutions for some of the largest businesses in the world. We look forward to working with Carter and the exceptional team at Thunder to build on their early success and assist in their next phase of growth, which will include significant global expansion, meaningful investments in IP and accelerators, and continued scaling of the go-to-market organization,” said Mike Grady, Partner at Recognize.

The investment comes shortly after Thunder’s recent announcement of a specialized Generative AI practice, which is just one component of their comprehensive cross-cloud services aimed at fostering advancement and expansion.

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Panaya Introduces Its Next Generation Integrations Suite – Panaya Connect, Leveraging Codeless Integrations and Strengthening its End-to-End Enterprise Application Delivery Solution for ERP and Cloud Business Applications

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August 8, 2023

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Panaya Introduces Its Next Generation Integrations Suite – Panaya Connect, Leveraging Codeless Integrations and Strengthening its End-to-End Enterprise Application Delivery Solution for ERP and Cloud Business Applications

Panaya’s suite of integrations will serve its customers as a bridge, enabling seamless collaboration and synchronization within Agile and DevOps frameworks.

Panaya, the leader in SaaS-based Change Intelligence and Testing for ERP and Enterprise Cloud Business Applications, unveils its comprehensive suite of integrations, fortifying its end-to-end Enterprise Delivery Solution.

While Panaya offers a seamless, one-platform solution, the company recognizes the need for integration and connectivity with other tools and platforms to enable streamlining enterprise IT workflows for accelerated and de-risked application delivery. This integration suite exemplifies

Panaya’s commitment to seamless integrations with DevOps and Agile tools, provides a powerful bridge to essential environments such as SAP Solution Manager or Jira and other business-critical cloud applications such as Salesforce and ServiceNow.

With Panaya’s Change Impact Analysis, organizations can gain a clear understanding of the exact impact of every change across their ERP or CRM landscape. The integration with SAP Solution Manager ChaRM automates manual tasks and streamlines the analysis of transports, allowing stakeholders to build a focused test plan with certainty while mitigating the risk, and fitting existing Change or DevOps processes without unnecessary disruption. Panaya’s solution ensures that every change, big or small, is embraced quickly, safely, and with complete confidence.

Additionally, Panaya is leveraging its SaaS platform to seamlessly integrate with webhooks, enabling flexible low-code integrations with various tools through open REST APIs. By automatically syncing requirements, defects, tests, cycles, and more, organizations can streamline development and testing efforts while reducing manual work and the risk of human error. Panaya’s self-service Automation Rules Center empowers users to create, debug, and monitor custom integrations with ease, providing a unique capability like no other test management tool. Furthermore, Panaya’s comprehensive suite includes integrations with a wide array of tools, such as Jira, allowing for smooth collaboration and synchronization. By combining Panaya’s Change Intelligence and smart testing capabilities with Jira’s robust project management features, organizations can accelerate their transformational initiatives.

Panaya also provides a unique connectivity-as-a-service offering for organizations without an existing integration tool. This ensures that organizations of all sizes can leverage Panaya’s integration capabilities without the need for additional infrastructure investments.

“Panaya’s vision is to provide organizations with an end-to-end solution for their enterprise application delivery needs. We understand that integration and connectivity are crucial in today’s complex IT landscapes,” says David Binny, CEO of Panaya. “Our suite of integrations allows businesses to harness the power of Panaya’s comprehensive platform while seamlessly collaborating within their existing Agile and DevOps processes. With our Jira integration, already available on Atlassian, and the other integrations, Panaya Connect enables organizations to accelerate their digital transformations and achieve faster, safer, and higher quality outcomes.”

Kore.ai Study Shows that the Latest AI-Driven Intelligent Virtual Assistants can Boost Agent Loyalty, Productivity & Job Satisfaction

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Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Participants led by Recognize, with Salesforce Ventures and strategic private investors joining

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Panaya’s suite of integrations will serve its customers as a bridge, enabling seamless collaboration and synchronization within Agile and DevOps frameworks.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

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***Kore.ai Study Shows that the Latest AI-Driven Intelligent Virtual Assistants can Boost* *Agent Loyalty, Productivity & Job Satisfaction***