CBTS, a leading technology provider delivering superior business outcomes, is pleased to announce a partnership with Five9 to launch an advanced Cloud Contact Center built on the Five9…
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Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry's newest platform for next generation customer…
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CXone Fall 2020 release adds advanced features to enhance digital customer service, workforce agility, agent engagement and deep-dive insights with ground-breaking analytics…
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A first-rate business management software to assist merchants in offering customers new online ordering methods. Zuza, an innovative business management software provider, proudly…
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Scorebuddy, a best-in-class contact center quality assurance solution provider, announces that it has released a new version of its dedicated contact center quality management solution,…
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Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a strategic partnership to accelerate the…
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InsideView API Integration Platform Enables Software Developers to Build More Powerful Applications that Drive Productivity and Revenue  InsideView, the leader in B2B data and…
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Innovative combination of technologies and services driven by AI will evolve the call center, reduce costs and improve overall customer experience Lifesize, a global innovator of…
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Intellecta™ from OnviSource Enables InfoCision to Discover Their Customers’ Sentiment, Trend and Behavior, as well as Improving First Call Resolution, Automating QA OnviSource…
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The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new technologies to address shifts in demand and…
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