Scorebuddy, a best-in-class contact center quality assurance solution provider, announces that it has released a new version of its dedicated contact center quality management solution, along with a fully integrated LMS and a Customer Sentiment survey tool, to create a comprehensive suite of solutions for contact centers’ who wish to establish a winning strategy for delivering excellent customer service.
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Scorebuddy has brought together its contact center quality management solution, with its integrated customer sentiment survey tool that gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) post customer interaction; along with its new learning & development solution LMS™ https://scorebuddyqa.com/us/learning/, into a single platform. Scorebuddy’s LMS is the first QA platform to offer a fully featured LMS along with Scorebuddy Academy™ a rich library of curated content.
“We are very excited to announce this first of its kind contact center focused LMS. Initial feedback from our user community has been very positive and underlines the value of tying L&D to Quality,” says Derek Corcoran, CEO & Founder at Scorebuddy.
Scorebuddy’s easy-to-use LMS helps contact center managers and quality assurance specialists efficiently deliver, effectively manage, and accurately measure the results of contact center training.
Scorebuddy’s Fully Featured LMS includes:
- Create your own branded LMS Portal
- Blended Live and online courses
- Full Track and Report features
- Basic Authoring tool
- Fully SCORM and xAPI compliant
- Exams and Assessments
- Learning Paths
- Gamification
Scorebuddy Academy™ is a library of rich curated expert courses as well as easy access training content for customers who wish to train and certify their teams in the use of Scorebuddy.
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