A Native Microsoft Teams Contact Center Solution to Improve Customer Experience CallTower, a global leader in delivering cloud-based enterprise-class unified communications and…
Read More...

CXone Performance Analytics integrates with Salesforce Einstein to improve agent performance and customer experience NICE inContact, a NICE business (Nasdaq: NICE), …
Read More...

Zappix, the leading Visual IVR and self-service customer service provider, and Fonative, the compliant communications company, have teamed up to provide more new services that contact…
Read More...

Smart sales executives don't just close sales contracts, they actively manage their contract portfolios to help retain customers and learn how to close future deals faster. Artificial…
Read More...

Is the future of retail set to now turn into a touchless shopping experience? In this chat with SalesTechStar,  Jaime Bettencourt, SVP of Global Account Management at Mood Media…
Read More...

Productboard, a leading provider of product management software, announced the launch of user-friendly roadmaps, dynamic customer segmentation, Salesforce integration (Early Access),…
Read More...

HubSpot, a leading growth platform, announced the launch of marketing contacts, a new pricing model that allows customers to only pay for the contacts they want to market to via email…
Read More...

Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes OneLink BPO with the 2019 Latin America Customer Value…
Read More...

In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT…
Read More...

Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced today that it acquired an exclusive third party license for Robotic Process Automation…
Read More...