Five9, a leading provider of the intelligent cloud contact center, announced that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly…
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Zendesk, the service-first CRM company, released its Zendesk Benchmark Snapshot highlighting the global impact of the current COVID-19 (Coronavirus) pandemic, which is being felt…
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Tymeshift, a workforce management solution built for the modern age, announces the launch of their free WFH Plan that will give teams six months of access to the platform’s most useful…
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New Research Reveals What Technologies Are Having the Most Impact on Service Organizations Worldwide A recent survey of nearly 250 customer service and support leaders across the…
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Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Calabrio, the customer…
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For the Thirteenth Consecutive Year, Verint Named a Leader in Contact Center WFO Market; Ranked First in Customer Satisfaction for Product Capabilities; Earns Top Ranking as…
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New 'Experience Transformation' Webinar Series Empowers Organizations to Improve Loyalty, Hyper-Personalize and Boost Brand Differentiation NICE announced a new set of webinars to…
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Annual User Conference Features Industry Speakers, Technology Roadmaps and CX-Focused Breakout Sessions, Proctored Certification Exams and Networking Opportunities. Aspect announced…
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Forecasts How AI-enabled Automation Will Transform Organizations over the Next 12 Months Kofax, a leading supplier of Intelligent Automation software to digitally transform…
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The "Why People Must be a Critical Aspect of Digital Transformation" report has been added to ResearchAndMarkets.com's offering. This study covers why it's important to incorporate…
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