nCloud Integrators, a leading customer success (CS) software implementation, strategy, expert services and administration firm, announced a proprietary Predictive AI Customer Health…
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Braze Customer Engagement Review shows how top brands are embracing AI, new channels, and data agility Braze, the leading customer engagement platform that empowers brands to Be…
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Customer retention refers to the capacity of a company to maintain its existing customer base over a specific period of time. It's quantified as a percentage, reflecting the portion of…
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New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce Support, and Deeper Technology…
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MX Customer Analytics leverages enhanced transaction data and actionable consumer insights to help financial providers increase deposits, identify cross-sell opportunities, and deliver…
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Former Cybereason, Check Point Software Leader Joins Company to Bring Customer Satisfaction to New Heights Claroty, the cyber-physical systems protection company, announced the…
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Buxton, a market leader in retail customer analytics, and Elevar, a dynamic conversion tracking solution for fast-scaling e-commerce brands, have joined forces in an exciting…
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Instructure, the leading learning platform and maker of Canvas, announced Rachel Orston as its new Chief Customer Officer. Instructure's CX team leverages real-world educational…
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PFSweb, now part of GXO, expands ecommerce and retail order fulfillment services for health and beauty leader from U.K. to U.S. GXO Logistics, Inc, the world’s largest pure-play…
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MetTel, a digital transformation and communications leader, is partnering with Talkdesk®, to integrate groundbreaking GenAI features from Talkdesk into MetTel's portfolio. This…
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