Omnichannel AI agents and next generation agent copilot offerings boost human and AI collaboration across workflows, including powerful voice AI Zendesk introduced a…
Read More...

New AI-powered capabilities increase service efficiency, reduce time-to-resolution, and improve the customer experience  Oracle announced new AI-powered capabilities within Oracle…
Read More...

Integration of voice data expands visibility into support operations, giving businesses a more complete perspective of customer sentiment and experience. SupportLogic, a leader in…
Read More...

Business owners can experience the innovative data-based customer intelligence solution for the trades at the premier event for home services professionals Oct. 15-17 in Orlando,…
Read More...

With Human Handoff, businesses can now offer customers a stress-free experience. The AI revolution has banged the gong, announcing a global quest for the answer to exceptional customer…
Read More...

Responsive AI helps companies like JAGGAER achieve 15X ROI and slash time on manual content updates by 50% Responsive, the leader in AI-powered Strategic Response Management (SRM)…
Read More...

In the current digital landscape, integrating SalesTechnology (SalesTech) with marketing technology (MarTech) is critical for creating a seamless customer journey. As businesses strive…
Read More...

New AI Assistant Enhances User Experience, Reduces Support Burden, and Lays the Groundwork for Future AI Capabilities Zone & Co, the leading provider of ERP-expanding software…
Read More...

Strategic acquisition reinforces Teamfront's role as a strategic partner for field services software founders seeking support for continued growth. Teamfront, a trusted strategic…
Read More...

Keeping customers engaged is one of the most challenging tasks faced by marketers. While there are many methods that can be deployed to enhance the customer retention experience, an…
Read More...