Contact Centers and their IT teams can uncover new insights hidden in their technical, operations, and experience data and take recommended actions to improve performance.…
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New partnership will help brands in the DACH (Germany, Austria, and Switzerland) transform their businesses with Sprinklr Service -- the first CCaaS solution offering enterprises…
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Overall customer satisfaction with providers has risen marginally since last year, though survey results vary between regions, ISG Star of Excellence™ CX Insights Report finds…
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Strategic integration earns Acxiom Level 4 'Orbit' Status - Braze's highest tier of partnership Acxiom, the customer intelligence company, today announced that it is…
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From discussing the latest in generative AI to the growing impact of AR on digital and 'phygital' sales, catch the latest salestech trends from this week's highlight: ______________…
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Businesses are grappling with increasing economic and competitive pressures, which has forced them to re-evaluate technology investments and even cut back on spend. Often, customer…
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Tech Expert Survey Empowers IT Leaders With Insights Into Solutions That Will Make a Big Impact in the Coming Year UPSTACK, the fastest-growing advisory platform for digital…
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Research reveals Retail/eCommerce brands can’t be distracted by emerging technology or communications channels Conduent Incorporated, a global technology-led business solutions and…
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Cyara announces FY23 growth, continues to accelerate global growth with AI-led innovations in chatbot development, acquisitions and expanded leadership team “As we look ahead, we…
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Contact Center platform provider recognized for delivering seamless, AI-powered interactions and empowering customers with actionable insights UJET, Inc., the intelligent, modern…
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