HTC Global Services (HTC) announced today that it has been selected by Informatica, the enterprise cloud data management leader, as its value-added distributor for the India market as a…
Read More...

The Gartner Peer Insights Customers' Choice Distinction Is Based on Feedback and Ratings From End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the…
Read More...

Infosys, a global leader in next-generation digital services and consulting, today announced the launch of Infosys Cortex, its customer engagement platform. The platform leverages…
Read More...

The Anywhere365® Dialogue Cloud is one of the first cloud contact center solutions certified by Microsoft in their Connected Contact Centers program for Microsoft Teams. Anywhere365® is…
Read More...

The impact of Artificial Intelligence is being witnessed in every industry, even contact centers. The influence of AI on contact centers helps by improving problem-solving and planning.…
Read More...

Inbound contact routing will continue to dominate the market, but analytics will witness the strongest growth, finds Frost & Sullivan Frost & Sullivan is recent analysis,…
Read More...

New integration offers organizations rapid deployment of personalized, real-time coaching and insights from every conversation Cresta, the real-time intelligence platform for customer…
Read More...

Talkdesk collaboration with AWS CCI boosts artificial intelligence integration and customer experience personalization Talkdesk, the cloud contact center for innovative enterprises, is…
Read More...

Combined company delivers most effective and efficient methods for customer interaction TimeTrade Systems, the leading provider of omnichannel enterprise scheduling solutions, and …
Read More...

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial intelligence (AI)-powered customer…
Read More...