Company reveals its real-time transcription model is more accurate than competitors’ Dialpad, Inc., the leading AI-powered cloud communications platform, today announced a significant…
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Customers using Calabrio Quality Management and Salesforce Service Cloud can connect platforms to access and evaluate critical customer-agent interactions Calabrio, the customer…
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Lynn enables organizations to succeed at digital transformation by making it easy for them to develop and maintain sophisticated omnichannel engagement Based on its recent analysis of…
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Observe.AI platform now available in the Microsoft Azure Marketplace and AppSource Observe.AI, a leader in Contact Center AI, announced that they will be working with Microsoft to…
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Businet System’s advanced ecommerce expertise to enhance Accenture Interactive’s ability to accelerate customer-based digital transformation Accenture, has…
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 CGS, a global provider of business applications, enterprise learning and outsourcing services, was named the Gold Winner for the 2021 Stevie® Awards for Sales & Customer Service in…
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Five9, Inc. (NASDAQ: FIVN), an industry-leading provider of the intelligent cloud contact center, today announced the appointment of Panos Kozanian, a recognized engineering leader with…
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To fill the gap between technology and customer experience, Novelvox has designed this CTI connector to integrate the contact center and Freshdesk. Freshdesk is a big name in the…
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Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide Avaya, a global leader in solutions to enhance…
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New Partnership offers 8x8 Contact Center Customers Integration with Verint Monet and Verint Enterprise Verint Systems, The Customer Engagement Company™, and 8x8, a leading integrated…
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