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FinancialForce Announces Global Sales and Implementation Partnership with Appirio

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FinancialForce Announces Global Sales and Implementation Partnership with Appirio

Global Systems Integrator Partnership Set To Help Boost Customer Success in the New Services Economy

FinancialForce, a leading customer-centric ERP cloud vendor built on the Salesforce Platform,  announced a global sales and implementation partnership with Appirio, a Wipro company. This will help enable companies competing in the new services economy to leverage FinancialForce cloud technology to respond more rapidly to customer demands.

The burgeoning new services economy demands a shift in the way businesses reach, and serve, customers. Professional services companies must find the right balance in revenue growth and customer satisfaction to increase agility and drive success.

Also Read: The Spiraling Rise of Sales Enablement, Just Backed by Better Science

The partnership will offer enhanced customer-centricity to professional services teams or companies. Appirio’s deep experience with the Salesforce Platform, coupled with FinancialForce’s PSA solution, provides a total solution to customers. It will help service organizations cope with the many pressures regularly encountered,  including optimizing billable utilization, revenue, average project margin, customer satisfaction and backlog management.

Johnny Ola
Johnny Ola

“Appirio’s strategy has many synergies with FinancialForce, making it an ideal global partner to offer customer-centric solutions to the market,” said Johnny Ola, Vice President, Global Alliances and Business Development at FinancialForce.

Johnny added, “With the prevalence of everything-as-a-service business models, we’re confident we will continue to offer a global, industry-leading solution to enable customer success. We’re excited to drive further growth and success with this partnership.”

Also Read: The Spiraling Rise of Sales Enablement, Just Backed by Better Science

Braden Larmon
Braden Larmon

Braden Larmon, Vice President Global Alliances at Appirio added, “Partnering with FinancialForce was a natural evolution for us. We are both committed to ensuring professional services companies have the best chance of success and can compete effectively as everything-as-a-service models continue to thrive. We look forward to working together offering robust solutions to customer-centric companies around the world.”

FinancialForce PSA is the highest customer-rated PSA solution for enterprise organizations and offers a single services app for all project stakeholders. It offers increased visibility for customers across sales, services delivery and finance to help keep projects on time, customers happy and reports up-to-date.

FinancialForce and Appirio have a long history of working together. In 2011, FinancialForce acquired PS Enterprise from Appirio to form what is now FinancialForce PSA. Appirio is now a FinancialForce PSA customer which uses the solution as their own consulting operations system.

Accellion Announces Availability of its Secure File Sharing and Governance Platform on Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

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Accellion Announces Availability of its Secure File Sharing and Governance Platform on Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

Add, Request, Send and Receive Files Securely and in Compliance from within Salesforce

Accellion has announced the availability of its secure file sharing and governance platform on the Salesforce AppExchange to enhance how enterprise organizations connect with their customers.

The Accellion integration enables Salesforce users to send and receive files simply and securely from within Salesforce, creating a seamless workflow. A customer support representative sends a customer a request for logs or other files. Upon receipt, the customer clicks on the provided link to a secure folder and uploads the requested file or files into the folder with no file-size limitation. The files are now accessible in Salesforce in the customer’s account. Sales organizations also benefit from this integration. Sales presentations, quotes, contracts and other sensitive information are delivered directly to customers through Salesforce.

Also Read: The Spiraling Rise of Sales Enablement, Just Backed by Better Science

Accellion is currently available on the Salesforce AppExchange at https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EcsfbUAB.

In addition to increased productivity, organizations achieve secure file sharing and regulatory compliance as all files are scanned for anti-virus (AV), data loss prevention (DLP) and advanced threat prevention (ATP).

Yaron Galant
Yaron Galant

“We’re excited to work with Salesforce to enhance the way enterprise employees access, share and protect customer data using a platform they’re in all day every day,” commented Yaron Galant, chief product officer with Accellion. “Whether data is stored on-prem or in the cloud, this integration ensures that employees have it right where it needs to be – on a customer’s account page in Salesforce. This integration also gives CISOs peace of mind as all data is stored and shared securely and all file activity is logged.”

Also Read: Current AI System of Growth Spans SalesTech, MarTech, and AI

“We are happy to welcome Accellion onto the AppExchange, as they provide customers with an exciting new way for customer support and sales organizations to exchange sensitive information with their customers using Salesforce,” said Mike Wolff, SVP, ISV Sales, Salesforce. “The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success.”

Metricnet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Expo 2018

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Metricnet Delivers Presentation on Contact Center Benchmarking at ICMI’s Contact Center Expo 2018

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 606, ‘2018 Contact Center Benchmarking Results – See How You Stack Up!’, at the Annual ICMI Conference and Expo in Orlando, FL. In the presentation, Mr. Rumburg summarized the results of MetricNet’s 2018 Global Contact Center Benchmarking Initiative, discussed the Benchmarking Methodology, defined the KPIs used for Contact center benchmarking, and provided performance data from more than 280 contact centers worldwide.

Jeff Rumburg
Jeff Rumburg

“Industry data shows that contact centers that conduct benchmarking are far more likely to achieve world-class performance, yet fewer than 20% of all contact centers engage in benchmarking.” said Jeff Rumburg.

Jeff added, “As a result, many customer care professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend in the contact center and even fewer are aware of what constitutes acceptable performance vs. world-class performance.”

Also Read: The Spiraling Rise of Sales Enablement, Just Backed by Better Science

Those interested in this presentation can find a copy of the slide deck on MetricNet’s website. Mr. Rumburg also presented Session 405, ‘Maximizing the ROI of Customer Care’, on Tuesday, 22 May 2018.

Mr. Rumburg is the winner of the Ron Muns Lifetime Achievement Award, was named to HDI’s Top 25 Thought Leaders list for 2016 and 2017, and has served on HDI’s Strategic Advisory Board. He is co-founder and Managing Partner of MetricNet, LLC, where he is responsible for global strategy, product development, and client engagement delivery. As a leading expert in benchmarking and re-engineering, Mr. Rumburg authored a best selling book on benchmarking, and has been retained as a benchmarking expert by such well-known companies as American Express, Hewlett- Packard, General Motors, and IBM.

Also Read: Current AI System of Growth Spans SalesTech, MarTech, and AI

Local Measure Announces New App on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

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Local Measure Announces New App on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

Customers of Local Measure Can Benefit From Location-Based Intelligence and Context, Providing Social Insights, Feedback and Wi-Fi Data

Local Measure, a leading location-based intelligence platform for hospitality, tourism and retail, announced its new app on the Salesforce AppExchange. The Local Measure integration allows businesses to connect in-venue experiences with their digital customer record, creating a potential for richer, personalized customer experiences. The integration also provides real-time location context, allowing for a fuller view of the customer and their activity and interaction with your business locations.

Local Measure connects with venue wireless products to offer a social splash screen to sign onto venue Wi-Fi. Once installed, the sign-on data along with the customer profile integrates directly into the customer contact on Salesforce.

Also Read: Current AI System of Growth Spans SalesTech, MarTech, and AI

Local Measure leverages the latest Lightning Components, the building blocks for Salesforce apps. These global components form an elegant, streamlined user interface that brings Local Measure’s functionality in line with the Salesforce dashboard.

Users are able to connect social profiles of people in-venue to existing customer contacts or leads within the app. This provides the opportunity for staff to engage with customers through their social media accounts. The dashboard provides real-time social data as well as reporting around customer visits, social networks, loyalty and the influence of their customers as well as a history of customer interactions with the business.

Also Read: The Spiraling Rise of Sales Enablement, Just Backed by Better Science

COMMENTS:

 

Mike Wolff
Mike Wolff

“Local Measure’s integration with Salesforce is a significant step forward for service-focused industries.  It is our common goal to provide rich, relevant customer data in real time, and Local Measure is at the forefront of doing just that for the in-venue or in-store phase of the customer journey,” said Jonathan Barouch, CEO at Local Measure.

“We are happy to welcome Local Measure onto the AppExchange, as they provide customers with exciting new ways to create richer, personalized customer experiences within the hospitality, tourism and retail sectors,” said Mike Wolff, SVP, ISV Sales, Salesforce.

Mike added, “The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success.”

Also Read: The Growing Role of Salesforce in the Marketing Attribution Ecosystem

ZoomInfo Recognized as a 2018 Top Rated Sales Intelligence Software by TrustRadius

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ZoomInfo Recognized as a 2018 Top Rated Sales Intelligence Software by TrustRadius

Zoom Information, Inc. (ZoomInfo), a leading B2B data provider, has announced it has been recognized as a 2018 Top Rated Sales Intelligence Software by TrustRadius, the most trusted B2B review platform.

With over 200 vetted reviews and ratings and an average score of 8.2 out of 10, ZoomInfo stood out as a leader among Sales Intelligence Software and was a Top Rated Sales Intelligence Software for small- and medium-sized businesses. ZoomInfo was recognized for the precision of its account and contact data, which is the heartbeat of every sales organization. Using ZoomInfo, sales and marketing professionals can identify and connect with ideal buyer personas more efficiently.

Also Read: Current AI System of Growth Spans SalesTech, MarTech, and AI

Yonatan Stern
Yonatan Stern

“There’s no more distinguished recognition for a business than those that come directly from the customer base,” Yonatan Stern, CEO, founder and chief scientist, ZoomInfo, said.

Yonatan said, “We thank TrustRadius and our customer for this honor, and we will continue to innovate in ways that delight our customers and simplify their sales and marketing processes.”

The TrustRadius Top Rated awards are unique because they are based solely on user satisfaction scores, providing an unbiased reflection of customer sentiment. They are not influenced by analyst opinion, the vendor’s company size, popularity, site traffic, or status as a TrustRadius customer.

Megan Headley
Megan Headley

“ZoomInfo earned a Top Rated Sales Intelligence Software award from TrustRadius based directly on feedback from customers,” said Megan Headley, Research Director, TrustRadius.

Megan added, “Reviewers highlight the availability of direct phone numbers for individuals, as well as company-level details, precise search filters, and integration with Salesforce and LinkedIn.”

Also Read: The Spiraling Rise of Sales Enablement, Just Backed by Better Science

For marketing and sales professionals interested in learning more about ZoomInfo, the Growth Acceleration Summit, 18-20 June, in Boston will provide an opportunity to better understand the trends impacting sales and marketing professionals and the role of account and contact data in critical business workflows.

Makro Cash & Carry CZ Deploys Zilliant Sales IQ™ to Expand Customer Lifetime Value

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Makro Cash & Carry CZ Deploys Zilliant Sales IQ™ to Expand Customer Lifetime Value
With Zilliant Sales IQ, the company now boosted delivery of actionable, real-time sales intelligence to the sales team

Zilliant, a company that helps B2B enterprises turn data into actionable intelligence to accelerate profitable growth, today announced that customer Makro Cash & Carry CZ (Czech Republic), a member of METRO, a leading international specialist in wholesale and food retail, has deployed the Zilliant IQ Platform.

Marek Haller
Marek Haller

“Makro has, in the Czech market, a strong and established customer base,” said Makro Head of Revenue and Pricing Management Marek Haller. “Zilliant demonstrated a substantial opportunity in our business to expand customer relationships with profitable account penetration.”

Also Read: The Spiraling Rise of Sales Enablement, Just Backed by Better Science

Makro is facing the challenges of foodservice distribution: many product SKUs, thousands of foodservice customers, and a sales team of 250, ensuring that Makro customers buy a wide selection of products is essential to the business. With Sales IQ, the company now boosted delivery of actionable, real-time sales intelligence to the sales team.

“The best part of deploying Sales IQ has been the excitement and energy from our sales team,” said Haller.

Marek added, “They’re excited to receive the actionable intelligence, call the customer, have a richer, more relevant conversation, and of course, close more deals.”

Also Read: Current AI System of Growth Spans SalesTech, MarTech, and AI

Greg Peters
Greg Peters

The actionable sales intelligence is being deployed into Makro’s homegrown customer relationship management (CRM) system where salespeople can easily see and act on the intelligence, improving their effectiveness and reducing time spent on administration.

“We’re thrilled to have Makro on board as a valued customer,” said Zilliant CEO Greg Peters.

Greg added, “We welcome many years of shared success ahead, helping the company maximize the lifetime value of every customer relationship.” ­

Also Read: The Growing Role of Salesforce in the Marketing Attribution Ecosystem

Tech Data Appoints Raffaelo Piccolo to Lead Mexico Operations

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Tech Data Appoints Raffaelo Piccolo to Lead Mexico Operations

Tech Data has announced it has appointed Raffaelo Piccolo as MD, Mexico effective 1 June 2018. Piccolo will oversee the strategic direction and execution of all sales and marketing functions for Tech Data’s operations in Mexico, with a focus on profitable revenue generation, key initiatives to cultivate hypergrowth, new business development, and enhanced vendor relationships. Piccolo will be based in Mexico City and report to Deena Piquion, vice president and general manager, Latin America and Caribbean (LAC).

Also Read: The Spiraling Rise of Sales Enablement, Just Backed by Better Science

(PRNewsfoto/Tech Data Corporation)
Raffaelo Piccolo

“Raffaelo’s experience with recognized leaders in technology and business process has equipped him well for his new position,” said Piquion.

Deena added, “We believe Raffaelo‘s passion to serve customers and develop a team of high achievers will further build upon our success and momentum in Mexico. His experience with integrating teams and enabling a successful environment that continually exceeds expectations will help propel digital transformation forward for our customers in Mexico.”

Piccolo joins Tech Data with more than 20 years of progressive leadership experience in IT and business consulting. Most recently, he served as managing sales director for HPE Aruba in Mexico since November 2015. In this role, he led the integration of HPE Networking and Aruba in the country, defining a unified workforce organization to deliver exponential growth within the combined portfolio.

Piccolo joined Hewlett-Packard as a solution manager in 2003 and progressed through various sales and marketing leadership roles, including account management for HP partners. He began his career with McKinsey & Company, serving as an analyst and an associate. Piccolo holds a Bachelor of Science in Industrial and Systems Engineering from the Monterrey Institute of Technology and Higher Education (ITESM) and an MBA from the University of North Carolina at Chapel Hill.

Also Read: Current AI System of Growth Spans SalesTech, MarTech, and AI

Gresham Appoints New Regional Director of Sales for Asia Pacific

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Gresham Appoints New Regional Director of Sales for Asia Pacific

Gresham Technologies plc, the leading software and services company that specializes in providing real-time data integrity and control solutions, has announced the appointment of Khee Joo Tan (KJ) to the company as director of sales for the AP region.

KJ will lead business development, direct sales and partnerships to expand Gresham’s Clareti platform client base, which already includes major banks and asset managers. KJ has over 25 years experience, most recently as Senior VP for Smartstream, where he ran sales and partnerships for APAC. He will join an already strong, regional Gresham team based in Singapore, Kuala Lumpa, Sydney, and Melbourne.

Also Read: Current AI System of Growth Spans SalesTech, MarTech, and AI

Having recently been recognized by the prestigious Queens Award for Enterprise: International Trade, this appointment further demonstrates Gresham’s commitment to the AP market.

Bill Blythe, Global Business Development Director of Gresham:

“The opportunity for Gresham in AP is enormous and KJ joins us at a key time in the company’s regional expansion. His deep industry knowledge within financial markets will help us accelerate our growth and build on our fantastic client reputation.”

KJ commented: “Data Integrity is now a top issue at board level. Disruptive developments in the sector, such as the ASEAN Banking Integration Framework, and increasingly demanding regulations mean that firms need more innovative technology to evidence control of their data.

Also Read: The Spiraling Rise of Sales Enablement, Just Backed by Better Science

I am excited to join the Gresham team, the Clareti platform is the most advanced technology in its field and already proven at the highest level.”

KJ previously held roles at Smartstream, Tibco, TCS and FRS Global and holds degrees and PG honors from the University of Auckland, the University of New South Wales and the University of Sydney.

Parabola Raises $2.2 Million to Help Manual Work Automation

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Parabola Raises $2.2 Million to Help Manual Work Automation

Matrix Partners backs Parabola as it introduces new product offering that empowers non-engineers to fully leverage data

Parabola has announced that it has raised $2.2 million in seed funding. Matrix Partners led the investment with participation from AngelPad, Merus Capital, Abstract Ventures, and individual investors including Alex Kvamme and Mike Hennessey. Funds will be used to scale product development and sales as Parabola strives to ensure that everyone can automate manual work, even without coding experience.

Currently, Parabola helps teams embrace work automation to reduce busywork and automate processes via an easy-to-use, drag-and-drop interface.

“It’s our strong belief that not everyone needs to learn how to code. Coding has a steep learning curve, involves the adoption of entirely new mindsets, and requires a high overhead to stay fresh,” said Parabola co-founder and CEO, Alex Yaseen.

Alex added, “With Parabola, we are empowering non-engineers to be more productive by enabling them to work with data in entirely new ways without needing to code or maintain any infrastructure. Parabola lets knowledge workers automate huge amounts of their daily work, freeing them to focus on the things they’re uniquely skilled to do rather than on tedious tasks.”

“Parabola has been a game changer in our ability to build custom reporting, often bypassing the need for an additional new service, all without having to wait for an analyst and/or dev person to get involved,” said Reid Sheldon, Director of Global Digital Brand Marketing at Volcom.

Using Parabola’s simple drag and drop interface for work automation, teams can pull in live data from anywhere, transform data, and push it automatically into a third-party tool, export it into a file, or trigger actions like sending emails or texts. By automating these processes, Parabola makes data easier to access and actually use, reducing a lot of headaches teams experience today. Additionally, the Parabola platform reduces burdens on engineering teams because it enables non-technical staff to handle more tasks themselves, increasing productivity and efficiency for all.

Additionally, Parabola is also announcing support for large data, enabling non-engineers to use data sets that would crash traditional spreadsheet tools. This makes it possible for non-technical people to finally get to work with large data sets in real time and fully on their own.

Ilya Sukhar
Ilya Sukhar

“I’m incredibly excited about Parabola’s potential to change how knowledge workers do their everyday work. The product distills the power of programming and data down to a simple workflow tool that is accessible to anyone who’s used a spreadsheet before,” said Ilya Sukhar, general partner at Matrix Partners. “As our economy becomes increasingly stratified by the level of software and data leverage employed, I’m optimistic that companies of all kinds will keep pace by empowering their teams with Parabola.”

Alex Yaseen
Alex Yaseen

Parabola was co-founded by Alex Yaseen, a former strategy, and operations consultant at Deloitte who performed wide-ranging data analysis for clients while building models that could handle data analysis and process optimization, and Mike Lang, a software engineer at Yahoo! Sports who built the RESTful web service layer for one of Yahoo’s most popular APIs.

Based on their experiences, Yaseen and Lang set out to create a product that merged the best practices of the software engineering world with the increasingly sophisticated data needs of knowledge workers. The resulting product for work automation gives everyone from sales to marketing to product management and more the ability to be self-sufficient without requiring an engineering background.

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