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Former IBM Global Security Executive Joins Gurucul as President

Cloud Identity Veteran Jasen Meece to Head Business Development

Gurucul, a leader in behavior-based security and fraud analytics technology for on-premises and the cloud, announced that Jasen Meece, former Managing Partner for IBM’s Global Security Group, has joined the company as President. He will oversee sales, business development, channel and partnership programs, and their respective go-to-market strategies.

.@Gurucul former #IBM global security executive and #cloudidentity expert Jasen Meece joins company as President to head up business development

“With more than 20 years of management experience in identity, cloud security and cyber risk management with IBM, KPMG, Oracle and Sun Microsystems, Jasen is a great addition to our team,” said Saryu Nayyar, CEO of Gurucul.

Saryu added, “He has managed both internal and external facing organizations focused on helping customers solve complex digital transformation challenges. His passion for reducing cyber risk and deep industry relationships in the enterprise and partner community will help Gurucul accelerate and scale up our business development and growth initiatives.”

Read More:  The Growing Role of Salesforce in the Marketing Attribution Ecosystem

Jasen Meece
Jasen Meece

Jasen Meece joins Gurucul from IBM’s Global Security group where he served as Managing Partner, Cloud Identity. Prior to IBM, Jasen was Managing Director with KPMG where he helped implement cyber risk mitigation programs for several global organizations. He was previously President of Qubera Solutions, a global IAM integrator and IT strategy firm acquired by KPMG. Jasen has successfully built and led sales organizations for growth-oriented software companies. He has a proven track record in both enterprise and mid-market sales management positions with Oracle Corporation, Sun Microsystems (now Oracle) and Sabre Corporation. Jasen has an MBA from Arizona State University, W.P. Carey School of Business.

“Gurucul has pioneered the market for behavior-based security and identity analytics, with the most mature technology that is widely deployed in Fortune 1000 companies,” said Jasen Meece.

Jason added, “The market for user and entity behavior analytics is now moving beyond the early adopter phase, and Gurucul is in a position to rapidly help enterprises mitigate cyber risk with security, identity and fraud analytics. This is an exciting time to join the company and really scale up our business relationships and market share.”

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Gryphon Networks Announces Major Enhancements to Cloud Sales Platform

Innovative new features expand upon Gryphon’s advanced telephony platform that delivers accurate sales analytics from distributed or branch agents for sales coaching and rep effectiveness.

Gryphon Networks, a leading provider of cloud sales and marketing effectiveness tools, announced several key new capabilities to the patented Gryphon Cloud Platform. The system captures, screens and analyzes vast amounts of sales and marketing activity generated every day by geographically dispersed agents using a myriad of apps and devices to speak with customers and prospects.

@Gryphonnetworks announces several key new capabilities to its patented #SalesIntelligence Platform. #CRM

The release focuses on the new enhancements to Gryphon’s phone-based services that minimize time spent by reps on unproductive activity logging, improve outreach effectiveness, and optimize workflow with CRM systems for reps who are mobile or want to retain flexibility in their daily work.

Read More: AI in Sales is on the Rise; But Golfing with Your Client Isn’t Going Away

Summary of new capabilities 

Universal Access DialView – Agents who prospect from assigned or created CRM lists can call directly from the web with list view calling. On-screen dispositioning, call recording, and note-taking are supported to simplify follow-up. Activity tracks back into CRM automatically.

Universal Activity Add-On – Rather than requiring reps to call from CRM or manual logging of calls placed away from the office, Universal Activity will automatically log call details generated from any Universal Access method into CRM.

Read More: Brainshark Unveils New AI-Powered Engine to Elevate Sales Coaching and Readiness

Dynamic Call-ID – Companies configured with Universal Access can standardize the Caller ID presented to customers regardless of phone type, carrier or location. This feature is customizable down to the office, team, and agent-level.

Eric Esfahanian
Eric Esfahanian

“At Gryphon, we feel strongly that the most successful sales reps are the ones who chart their own course to excellence,” said Eric Esfahanian, Gryphon’s Chief Revenue Officer.

Eric added, “These new enhancements will preserve sales reps’ freedom and minimize time-consuming administrative tasks while managers gain accurate the visibility they need to make better decisions.”

Gryphon’s Sales Intelligence System is an integrated cloud-based system, comprised of three Technology “layers” that work together to support the “Supply Chain” of revenue growth: sales reps, administrators, and managers in a seamless workflow.

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1) Universal Access enables agents to easily make and receive work-related calls from any phone or device.

2) The patented Gryphon SecureCloud handles control and compliance of all phone activity. This SecureCloud is an advanced telephony and data processing engine that screens and collects agent call data from any phone and runs an analysis of goals and key performance indicators (KPIs).

3) The Visibility layer presents phone-based sales data in context with easy-to-use management dashboards as well as detailed administrative views. Unlike activity data that is logged by reps themselves, Gryphon captures data with complete accuracy in real-time via the network.

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SureDone Adds Native EDI Capabilities to Its Enterprise E-Commerce Platform

SureDone expands its enterprise capabilities to support robust EDI cross-platform communication

SureDone, a leading multichannel listing and order management platform, has integrated Electronic Data Interchange (EDI) directly and natively into its enterprise platform enhancing SureDone’s existing large seller and manufacturer capabilities to support integration with enterprise planning and accounting software such as SAP, Oracle, and Microsoft.

Chris Labatt-Simon
Chris Labatt-Simon

“Brands and manufacturers are seeking enterprise e-commerce platforms that support EDI in order to integrate with their existing business processes,” said Chris Labatt-Simon, Executive Vice President at SureDone.

Chris added, “We’ve added this functionality to allow these companies to have an easier time extending their sales and fulfillment channels to include marketplaces such as eBay, Amazon, and Walmart.com.”

SureDone has directly integrated EDI functionality into its advanced automation engine. Product listing, inventory updates, orders, and shipment tracking exchanges are currently supported, and leveraging a direct integration into the SureDone platform, as opposed to using a third-party solution, has allowed SureDone to build a templating function into its EDI interface to support almost any kind of EDI form and format – including non-standard forms when necessary. This flexibility puts SureDone at the leading edge of the enterprise multichannel e-commerce market space

Read More:  With Automation and AI, the Human Side of Selling Is Fast Becoming a Unique Skill Set

Jason Nadaf
Jason Nadaf

“SureDone has always prided itself as being one of the most advanced enterprise listing and order management platforms on the market,” said Jason Nadaf, SureDone CEO and Founder.

Jason added, “With the addition of our native EDI functionality we demonstrate that we don’t just say we’re an enterprise platform – we have the functionality to prove it.”

The addition of EDI capabilities to SureDone allows for integration with Enterprise Resource Planning (ERP), Account, Manufacturing Resource Planning (MRP) and other types of complex enterprise systems by leading integrators such as SAP, Oracle, Microsoft and other platforms supporting EDI. SureDone is able to bidirectionally exchange information with these systems. In addition, EDI capabilities will drive near future additions such as integration with Amazon Vendor Central.

SureDone EDI functionality is available today over sFTP, HTTPS and API, and will soon be available via AS2.

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Adobe Advertising Cloud Set to Transform Digital Audio Ads Targeting on Smart Speakers

Adobe Advertising Cloud Is Now Also Able to Target Digital Audio Ads on Smart Speakers Across Hundreds of TuneIn’s Owned-And-Operated Stations

In the Americas: Facebook is on a decline. But, radio on smart speakers is on the rise. There has been an astounding rise in the number of the monthly online radio audience, largely driven by the growth in Spotify, Apple Music, and Alexa-powered Amazon Music. According to the latest report, over 180 million Americans are streaming live music, live radio, and podcasts every month. Listening to live radio is rampant in smart cars, on smartphones, and to a surprisingly large extent- on smart speakers. With the growing market for digital audio, how could advertising be far!

Adobe Advertising Cloud’s DSP Provides a Holistic Cross-Channel Strategy for Audio Ads on Smart Speakers

In the latest update, Adobe Advertising Cloud has marked its presence, joining forces with TuneIn, the leading global streaming live audio service. Adobe Advertising Cloud’s DSP would enable digital audio advertisers “to plan, buy, and measure digital audio advertising in all of its forms and incorporate it into a holistic cross-channel strategy.”

Adobe Advertising Cloud’s DSP launched automated, data-driven buying of digital audio ads last year with TuneIn. Currently, TuneIn is used by over 75 million listeners to access live sports, up-to-the-minute news, curated music, millions of podcasts, and over 120,000 streaming radio stations.

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At the time of this announcement, Billy Hartman, Vice President of Global Revenue and Partnerships at TuneIn, said, “Given the high caliber of our owned content and its popularity among users, we’re very strategic when it comes to ad integrations.”

Billy added, “Adobe Advertising Cloud’s independence, lack of media ownership, and continued innovation make them a key partner — which is why we selected them to be the first to test ads targeting smart speakers.”

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At launch, contextual targeting is available by a device, station type, and multi-cultural segment. The ad format — 90-second audio ads, which run twice hourly on each station — enables advertisers to drive engagement in a less cluttered environment.

The latest partnership allows TuneIn to leverage Adobe Advertising Cloud’s On Demand marketplace. Here, advertisers can now automate ad buys across TuneIn’s diverse array of content streamed across devices.

Driven by the early success of the partnership, TuneIn and Adobe Advertising Cloud began testing new and emerging ad formats, like 15-seconds and 30-second digital video ads, earlier this year.

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Through an official blog posted on Adobe, the company also confirmed that Adobe Advertising Cloud is now also able to target digital audio ads on smart speakers across hundreds of TuneIn’s owned-and-operated stations. Content on the hosted and curated stations ranges from genre-based music (i.e., “Country Roads”) to mood-based content (i.e., “Yoga” or “Poolside”) to 24/7 live streaming of top music festivals, like San Francisco’s Outside Lands.

AI and Personalization at the Core of Smart Speaker’s Rise

Adobe’s Sensei, where are you? Intriguing, because Adobe is yet to confirm if their AI platform will play a role in taking the collaboration with TuneIn to a different plane altogether.

Given the trends in digital audio and customer experiences, we see a definite improvement in technology and user experience, led by Adobe and other like-minded players in martech and adtech. Add to it the ever-growing bubble of ad fraud and need for transparency and brand safety. Audio sales studios could collaborate with leading adtech companies and smart speaker makers to further accelerate their marketing and sales aspirations in building the ’emotional-connect’ through audio ads.

Dahua Technology discusses GDPR and Cybersecurity with Industry Leaders at IFSEC

Dahua Technology, a leading solutions provider in the global video surveillance industry, held a panel discussion over GDPR and cybersecurity, joined by TÜV Rheinland, an independent testing, inspection and certification organization, and Synopsys, a leading software security and quality solution provider during IFSEC International on Tuesday afternoonJune 19, 2018.

With General Data Protection Regulation (GDPR) having come into force and cybersecurity awareness continuing to grow in the EU, Dahua Technology has realized the significant changes it may bring to the global security industry. Daniel Chau, Dahua Overseas Marketing Director, Member of Dahua Cybersecurity Committee, affirmed Dahua’s utmost attentions to complying with relevant local regulations, as well as the long-term commitment to the local customers.

Daniel Chau
Daniel Chau

“Personal data security and data subject rights should be highly respected and protected. GDPR will lead to market changes and non-negligible impacts towards global security players, including Dahua Technology. We are working with industry-leading professionals to support our customers to overcome the challenges brought by the transition,” said Daniel ChauDahua Technology became the first in the global video surveillance industry to deliver IP cameras and recorders certified by TÜV Rheinland based on the GDPR.

Together with Daniel ChauUdo Scalla, Global Head Centre of Excellence-IOT Privacy, TÜV Rheinland and Adam Brown, Manager of Security Solutions of Synopsys, held an inspiring discussion over topics including cybersecurity best practices in electronic security applications, GDPR implications within electronic security applications and required actions, and possible effects of GDPR over AI applications in security.

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Udo Scalla
Udo Scalla

How we need to change our mindset, and even consider education so people start recognizing their personal data has value and should be managed in the same way our finances are. We know where our money is, but do we really know who has our personal data and how it’s used?” Udo Scalla said.

Adam Brown stated, “AI uses video meta-data, which can be personal data, so covered by GDPR. This means AI and GDPR are inextricably linked and GDPR should be considered in companies use of AI technology.”

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In line with its strong product portfolios, Dahua’s commitment to cybersecurity and readiness for GDPR compliance demonstrated its value for the electronic security industry. “We would like to explore a widest possibility between technology innovation and the growing demands for privacy and security. Dahua is devoted to enabling a safer society and smarter living, and we will focus on innovation, quality and service to provide world-class solutions to customers and partners globally,” concluded Daniel Chau.

Fake Artificial Intelligence (AI) Vs. Real AI: How To Tell The Difference Between The Scammers & The Real Deal

Everyone knows that Artificial Intelligence (AI) is a big thing and almost every single tech company in the world seems to be riding that hype wave.

Daniel Molano
Daniel Molano

Adext’s CEO, Daniel Molano, points out that Artificial Intelligence is being used by more and more companies around the world and that is important to be able to differentiate whether an “AI” company is actually using real AI:

Our responsibility is to inform you on the business aspects of truly “Useful AI vs. Useless AI”; because there’s no point in doing AI if it’s not going to beat the human benchmark.

Useful AI implies using neural networks, machine, transfer, reinforcement and deep learning in production models that are actually taking action on the predictions of the simulations, not just making recommendations and providing insights of what to do.

Useful AI eliminates the need for human intervention; it does all the work for humans and takes care of those aforementioned recommendations for them, it doesn’t just provide insights.

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Useful AI is what the Adext AMaaS AI is currently achieving by increasing conversions within Google AdWords + Facebook Ads by +500% (average across all customer data) when compared to the “human + pre-Adext technology benchmark” based on the historical data of those customers before the Adext AI took over their campaigns.

A few weeks ago, the Adext AI was increasing conversions in average by +297%, and just last week it was increasing them by +522%.

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How To Tell The Difference Between
Useless “Artificial Intelligence” (AI) & Useful AI

  • How automated is it? How much human input is required by the users of the supposed AI? If it requires an employee to operate it every day, then it’s not an autonomous and useful AI. Useful AI is what we call “It Does It For You” or IDIFY (not “Do It Yourself” or DIY; that’s not truly useful AI).
  • Is it a plug & play automated self-service that takes around 5 minutes to set up and then the AI does everything for you? Or is it behind locked doors and requires a months-long consulting-like process, plus training, for “it” to be deployed? If the latter, then it’s not useful AI.
  • Does the tech company guarantee an increase in performance under contract when using their AI? If the company cannot guarantee an increase in efficiency (providing superior results than any other human or software on the market), then it’s not true, useful AI.
  • Does it do the work for you? Or does it just provide insights? If the latter, then it’s not truly useful AI.
  • Is it fully transparent and can you see the millions of actions the AI is taking per day? Or is it a black box into which only the company claiming to be using AI can see?

Being able to identify if any given company is using truly useful AI or useless AI will allow you to experience the real benefits that acquiring AI for your company can get you.

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Thoughtonomy Launches New Partner Portal as Its Channel Business Soars

Fast growth Intelligent Automation leader continues to recruit top tier partners in US and globally

Thoughtonomy, the leading Intelligent Automation platform provider, today launched a new online portal for its enhanced partner program, as it continues its rapid international growth.

The new partner portal provides Thoughtonomy’s partners with immediate, 24/7 access to all of its training and enablement materials, including exclusive best practice and marketing resources.

By signing up to Thoughtonomy’s enhanced partner program and being able to offer clients Thoughtonomy’s market-leading Intelligent Automation technology, partners can ensure they have a differentiated offering in one of the fastest-growing, dynamic areas of the technology sector. The program offers a range of benefits to partners, including lead referrals, co-selling assistance, demand generation support, certification training and dedicated account management.

In February this year, Thoughtonomy announced that, as part of its strategic growth plan, it was setting out to increase its channel business from 45% of transactions to over 90% in the following 12 months. Four months later, the company today announced that it has already grown transactions through its channel business to 65%, signalling that it is well on course to achieve its goal of 90% by February 2019.

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Terry Walby
Terry Walby

According to Forrester, the global market for Intelligent Automation Software is expected to reach $49 billion by 2021.

Terry Walby, CEO & Founder of Thoughtonomy, said: “We’re making great strides in recruiting like-minded, ambitious partners who can see the huge benefits that Intelligent Automation can deliver to their customers, and also the opportunity to drive their own revenues within this rapidly growing, innovative market. We will continue to recruit strategic partners to help us scale our operations globally and hit our growth plans.”

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Thoughtonomy’s network of strategic partners spans more than 150 countries worldwide, ensuring it has local representation and skilled resources to deliver Intelligent Automation to businesses across all sectors. Current partners include Microsoft, Atos, Ultima Business Solutions, Fujitsu and Symphony Ventures.

Pascal Baker
Pascal Baker

“We’ve been working with Thoughtonomy for a number of months now and already we’ve been able to deliver enormous value to our clients through the Thoughtonomy Virtual Workforce platform,” said Pascal Baker, Chief Client Officer at Symphony Ventures. “Introducing the thoughtonomy platform into our existing client base is generating huge excitement and a significant sales pipeline for the next 2-3 years.”

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“We did our homework and could see that Thoughtonomy is a clear leader within the Intelligent Automation space, but we’ve also been really impressed with its partner programme and the commitment they’ve shown to us, through onboarding, training, ongoing support and best practice advice.”

Today’s news comes on the back of a period of impressive growth; UK-based Thoughtonomy has consistently reported Year on Year growth over 300%, with growth of 316% reported in 2017. Last year the company expanded internationally with offices in New York and Austin and earlier this year it announced the launch of an R&D hub in Manchester, UK.

In April, Thoughtonomy announced the launch of ‘Evolution Edition’, the latest iteration of the Thoughtonomy Virtual Workforce®, which combines enhanced Artificial Intelligence (AI) functionality, with additional capabilities which include the ability to understand, interpret, translate and structure information, as well as interact with human workers in natural language.

Evolution Edition enables organizations to enhance the productivity of their workforces through the automation and digitization of knowledge work, by making advanced AI functionality accessible to business users. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the deciisons they make, to deliver automation without disruption and immediate ROI.

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ABI Research’s June 27 Webinar Explores the Retail Revolution

WHAT:
45-Minute Webinar: The Retail Revolution: Will Robotics and AI Save Bricks and Mortar?

ABI Research’s June 27 Webinar Explores the Retail Revolution
ABI Research’s June 27 Webinar Explores the Retail Revolution

WHEN:
Date: June 27, 2018 (Wednesday); Time2 p.m. U.S. Eastern Time
Duration: 45 minutes, including question-and-answer session

Nick Finill
Nick Finill

WHO:
Presented by ABI Research‘s VP, Verticals/End Markets Dominique Bonte and Senior Analyst Nick Finill

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WHY:
With recent examples appearing of retailers deploying innovative AI and robotics solutions, it remains to be seen how quickly the wider industry will adopt these potentially game-changing technologies. Amazon Go – reliant on AI, machine vision and intelligent automation – is widely tipped to establish itself as a future operating model in the grocery sector. While the use of automated pickers in e-commerce fulfillment by the likes of Ocado and the emergence of Fellow and Bossanova robots in brick and mortar retail also suggest an automated revolution will soon be transforming the industry. However, the enormous cost of these solutions combined with social and operational barriers may mean the imminent marriage of AI and robotics in retail is further away than initial case studies would suggest. By examining market trends, real-life use cases and the market’s key players, it’s possible to see how the future of retail will be impacted by smart, automated solutions.

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WHICH QUESTIONS WILL BE ADDRESSED:

  • What are the main use cases for AI and robotics, and will more emerge?
  • Which companies are leading the way? From a retailer perspective and a solution provider perspective?
  • Which barriers are most likely to inhibit adoption, and how likely are these to be removed?
  • Which use cases/companies will be first to deploy and when?
  • How will AI/Robotics affect human employees and operations?

HOW TO REGISTER:
Click here to register or visit https://www.abiresearch.com/webinars/retail-revolution-will-robotics-and-ai-save-bricks-and-mortar/

WHAT ELSE?
ABI Research’s transformative technologies Webinar series is complimentary to attend. All attendees receive a PDF of the presentation after the Webinar. And, all registrants are welcome to watch the on-demand replay at their convenience.

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AI, Computer Vision and Robotics to Deliver Long-Term ROI for Patient Brick and Mortar Retailers

Artificial Intelligence (AI), computer vision and robotics will ultimately enable retailers to provide frictionless customer experiences, streamline archaic processes, and increase diminishing product margins. Brick and mortar retailers can, therefore, improve their chances of remaining competitive if they employ these technologies correctly, prioritizing long-term ROI over short-sighted strategies, according to ABI Research, a market-foresight advisory firm providing strategic guidance on the most compelling transformative technologies.

Nick Finill
Nick Finill

“The high-cost barrier associated with AI, computer vision and robotics will ultimately be overcome by the potential for these technologies to offset the inherent disadvantages facing physical stores today,” said Nick Finill, Senior Analyst at ABI Research.

In 2025, brick and mortar retailers will spend US$34 billion on AI technologies, up from US$4 billion in 2018.

Read More:  BrandZ Data Reveals Link Between Disruption, Creativity and Great Advertising

Computer vision will account for 29% of this spending. This is due to the technology’s ability to facilitate real-time inventory status reports, advanced customer analytics, and checkout-free retail models; all of which rely on AI-enabled cameras. ABI Research forecasts that over 44,000 checkout-free stores will have been deployed by 2023, with the Asia-Pacific home to the clear majority of these retail outlets.

Robots will also be increasingly deployed by retailers wanting to improve customer support and manage inventory more efficiently and precisely. By 2025, 167,000 robots will be in operation in physical retail stores globally, most of which will be used to monitor shelves. These robots, offered by companies such as Simbe Robotics and Bossanova, will see widespread deployment in large format stores in regions with high labor costs and strong robotics initiatives, such as North AmericaEurope, and East Asia.

Read More: Vymo Named ‘Cool Vendor’ in CRM Sales for 2018, by Gartner

“In the store of the future, robots and computer vision cameras will essentially act as data-generating ‘eyes’, feeding an AI ‘brain’ which can proactively respond to stimuli and predict trends at the micro and macro level,” Finill added.

AI, computer vision and robotics, when integrated with a store’s wider network of information systems, represent enormous potential to retailers desperate for actionable insights, operational excellence, and satisfied customers within their physical stores. The retailers which can most effectively combine these advanced capabilities will see the greatest long-term ROI.

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nexogy Enables SMS to Customer’s Business Phone Numbers

nexogy adds SMS text messaging service to business’ landlines and toll-free numbers allowing their customers to reach out via SMS as an option to a regular phone call.

Carlos Lahrssen
Carlos Lahrssen

“This will allow our customers to send and receive business text messages from/to any other mobile device or SMS capable phone number. Our customers’ existing DIDs or phone number can be used to communicate via text just as you would to and from any mobile phone,” said Carlos Lahrssen President and CEO.

Unlike other VoIP providers, we do not use someone else’s SMS gateway to handle incoming or outgoing SMS text messages.  At nexogy, we have developed our own proprietary integration to and from SMS providers maximizing service quality while minimizing delivery times. Landline and toll-free number SMS text messages are delivered directly to our customers desktop application allowing for a quick response and “instant message-style” conversational experience.

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Additionally, nexogy brings SMS text messaging services to call centers through their local or toll-free number allowing them to quickly respond to customer inquiries ACD/Queue style; every SMS text message received can be handle by a single or a group of agents to quickly cater to their demanding customer base.