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Thunder Receives Highest Points in Forrester’s Creative Advertising Report

Thunder Experience Cloud, the leader in people-based ad serving, was among the select companies that Forrester invited to participate in The Forrester Wave™: Creative Advertising Technologies, Q4 2018. In this evaluation, Thunder was cited as a Leader in Creative Advertising Technologies, Q4 2018, receiving the highest score in the current offering category.

According to the report, “marketers looking for a solution that has put its eggs into the people-based approach to ad creative and ad serving should consider this vendor.”

“We are thrilled our current offering category score was the highest in this report, which looked at the top vendors in the space,” said Thunder CEO Victor Wong.

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Victor added, “We believe the future of marketing is people-based and we will continue to make good on our promise to end bad ads.”

In this Forrester Wave™ report, the firm recognized that the creative advertising technology market is growing “because B2C marketers recognize that, in the programmatic era, they underestimated the significance of creative in forging meaningful connections with consumers — their top challenge.”

Thunder has been a leader in creative advertising technology for over a decade. The first company to offer a creative management platform, it is now leading the way as the first people-based dynamic creative optimization (DCO) solution.

Thunder uses a people-based ID framework that fully incorporates LiveRamp’s identity graph and sits atop the Advertising ID Consortium framework with server-to-server syncing, enabling data-driven creative decisioning and cross-channel optimization.

Currently, Thunder Experience Cloud enables enterprises to produce, personalize, and track their ads cross-channel to achieve the right consistency, relevancy, and frequency. Consumers maintain privacy, publishers safeguard data, and brands gain transparency through Thunder for a better ad experience for all.

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Pega Receives More Recognitions in Gartner’s Critical Capabilities for CRM

Pegasystems Inc. (NASDAQ: PEGA), the software company empowering digital transformation at the world’s leading enterprises, has announced it received the highest scores in three of the four analyzed use cases in Gartner’s 2018 Critical Capabilities for the CRM Customer Engagement Center (1) report. Pega ranked highest in the global, business-to-business, and complex processes use case categories and placed third in the business-to-consumer use case.

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Gartner evaluated 13 CRM vendors as part of the Critical Capabilities report — a companion report to the Gartner Magic Quadrant for the CRM Customer Engagement Center (2) report in which Pega was named a Leader for the ninth consecutive year. In the Critical Capabilities report, products were evaluated across the following capabilities: case management, knowledge management, integration, digital engagement, mobile app support, real-time guidance, predictive customer analytics, social media engagement management, automation of engagements, and workflow.

“No matter how flashy the interface or how cutting edge the features, if the customer experience doesn’t work seamlessly across all channels from end to end, it will not meet your customer’s expectations,” Kerim Akgonul, senior vice president, products, Pegasystems.

Kerim added, “Pega offers a unified CRM software suite powered by a centralized AI ‘brain’ that optimizes all interactions across the entire customer journey – from sales, to marketing, to customer service. We believe this latest recognition from Gartner further reinforces Pega as a leader in supporting organizations on their continuous digital transformation journeys.”

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Anyone who’s driven a car, used a credit card, called customer service, opened a bank account, flown on a plane, submitted an insurance claim, or performed countless other everyday tasks has likely interacted with Pega. Its Global 3000 customers rely on Pega’s dynamic solutions and strategic applications to drive excellence in sales, marketing, customer service, and operations. Pega Infinity™, Pega’s digital transformation suite, enables businesses to improve customer engagement and operational efficiency with its unified end-to-end solution. With real-time omnichannel AI at its core, Pega anticipates issues and provides next-best-action guidance to enable consistently superior customer experiences on the front end. Meanwhile, digital process automation (DPA) drives business processes on the back end to ensure all work gets done effectively and efficiently.

This report is among recent analyst recognition of Pega’s customer engagement capabilities. Pega was named a Leader in the following recent reports: The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018 (3), The Forrester Wave for Cloud-Based Dynamic Case Management (4), The Forrester Wave: Real-Time Interaction Management, Q2 2017 (5); and Ovum’s Customer Engagement Platform Decision Matrix report (6).

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Automated SAP Business One and Zoho Integration from Alluvia

Alluvia, the company that has revolutionized integration between the popular SAP Business One ERP system and CRM, ecommerce, and other applications, has recently announced automated integration for the Zoho Customer Relationship Management (CRM) system. The Alluvia cloud-based managed integration platform helps managers build integrations in a fraction of the time it usually takes to integrate applications.

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Once integrated, data streams automatically from Zoho to SAP B1 and back. Everyone in the company will then have immediate access to the most up-to-date information through a centralized repository of data about prospects, products, and customer contact information, quotes, and orders.

SAP Business One is one of the most popular ERP systems for small and mid-sized businesses. Zoho is a CRM established specifically for small and medium-sized businesses to automate the sales process and close deals quickly. Integrating these two systems eliminates manual data entry, provides real-time information, synchronizes data, and reduces the sales cycle length. Ultimate business efficiency is achieved.

Historically, establishing integration between SAP Business One and Zoho required expensive consulting engagements that could drag on for weeks and months. Automated integration from Alluvia provides a revolutionary alternative, at an affordable monthly price.

Users select which synchronizations are needed based on their business needs, selecting from business transactions, items, and inventory, and/or customers and accounts. Supported documents include account sync, contacts, orders, products, quotes, inventory, and price books.

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The cloud-based tool from Alluvia makes automated SAP Business One integration with Zoho possible for businesses of all sizes. Integration can be managed by internal employees thanks to the intuitive interface, adding new synchronizations as their business expands. With a no-contract policy, companies have nothing to lose and everything to gain with this new approach to integration.

Currently, Alluvia is changing the very nature of integration with a revolutionary managed integration platform that automates the integration process between SAP Business One and CRM systems such as Salesforce and Hubspot; ecommerce marketplaces such as Amazon and eBay; shopping cart systems such as Shopify and Magento; EDI files; and custom files. The company was founded and is run by SAP Business One system integrators who developed the application to simplify and automate integration.

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Conga Expands Leadership Vision With New CMO, Daniel Incandela

Company Continues to Innovate and Gain Momentum as Digital Document Transformation Leader; Focuses on Marketing Strategies with New CMO Daniel Incandela

Conga, an application provider for companies looking to automate and enhance their business productivity through end-to-end Digital Document Transformation, announced the appointment of Daniel Incandela as the company’s new chief marketing officer. In his new role, Daniel will focus on up-leveling Conga’s brand presence and strategy, as well as invigorating the company’s culture from a workplace standpoint.

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“We are so pleased to welcome Daniel to the Conga family and look forward to the depth of experience, insight, and creativity he will bring to the marketing team,” said Matthew J. Schiltz, CEO at Conga.

Matthew added, “Daniel’s direction, strategic vision, and go-to-market leadership will position Conga for sustained momentum and strong growth.”

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Conga is the leader in end-to-end Digital Document Transformation. From collaboration and creation, through contract management and negotiation, to agreement and e-signature, the Conga Suite has set the standard for automating business productivity and CRM investment through end-to-end Digital Document Transformation.

Daniel Incandela is a creative, strategic thinker and has more than 15 years of digital and marketing industry proficiency, leadership and results. Over the course of his tenure, he has led creative teams across myriad industries including sales, cloud and marketing automation, which has earned him countless industry awards and a designation on the prestigious Indianapolis Business Journal’s Forty Under 40 list.

Incandela previously served as CMO at Return Path, a B2B email deliverability, and optimization company. Prior to that, he headed up the Global Brand and Digital at ExactTarget, where he led the digital marketing and automation strategy around demand generation opportunities, global content strategy, and the internal creative studio. He continued this trend in a similar role at Salesforce Marketing Cloud. No stranger to enterprise-level digital transformation strategies, Incandela will provide invaluable guidance as Conga aims to make digital transformation a tangible reality in enterprises of all kinds.

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“I was drawn to Conga because of its opportunity to solve complex customer challenges and define an entirely new industry that will transform businesses,” said Incandela. “I embrace the opportunity to lead a talented group of people and innovative marketing strategies that ultimately bring Conga the success it’s destined to achieve.”

The Conga Suite, which includes Conga Composer, Conga Collaborate, Conga Contracts, Conga Grid, Conga Sign, Conga Orchestrate and Conga AI, drives segment-leading ROI by simplifying and automating intelligent data, documents, contracts, signing, and reporting outcomes.

As a top global Salesforce Platinum ISV Partner, Conga produces the highest volume downloaded paid app on the entire AppExchange. In fact, nearly 800,000 users in 85 countries across virtually all industries rely on Conga applications to drive digital document transformation, including Hilton Worldwide, Schumacher Group, and CBRE.

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Audiology Open for Business in NYC with Hooks into All Programmatic Avenues

  • Digital Audio Platform Already On Board with All Agency Holding Companies, 50+ Data Providers, and Pandora’s AdsWizz Tech Stack
  • Enabling Programmatic Buying in Digital Audio with Better Personalization for Consumers than Online Display

Audiology, the leading programmatic audio marketplace, has announced that it has opened its New York City headquarters. With a reach of 140 million unique listeners, Audiology, which is headed by David Krulewich, SVP, and Head of Programmatic Sales, is operating at scale with multiple clients, agencies and partners to provide data-driven audio solutions that reach highly targeted audiences in an omnichannel media world.

Working in coordination with Katz Media Group; Audiology is the exclusive programmatic sales rep for the AdWave and PodWave marketplaces, the two largest sources of programmatic audio available today.

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“When you talk about online radio, there have been just two gold nuggets — Pandora and Spotify. Audiology allows us to break those barriers and lets us access all the mom-and-pop radio people are listening to,” explained David Feman, Vice President, Publicis’ Spark Foundry unit.

David Krulewich added, “According to eMarketer, digital audio is now the number one form of mobile media consumption, having surpassed even social media.  And the trend is growing. If a brand is spending 20 percent of their budget in social media today, they should be spending at least that much in digital audio.”

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Audiology’s digital audio supply, which consists of streaming radio, podcasts, on-demand music, news, and live sports, can now be streamed on the desktop, mobile, and over 120 connected devices. More recently, it has expanded into the world of smart speakers and voice-activated assistants such as Amazon Alexa, Microsoft Cortana, and Google Home.

  • While other companies are just now entering this space, Audiology represents multiple offerings for different audio channels. Leveraging the AdsWizz SSP, Audiology’s supply is currently available in multiple DSPs including The Trade DeskMediaMathAppNexusAdobeRTBiQ, and AudioMatic – the first audio-centric DSP.
  • AdWave: The largest digital audio marketplace in the United States whose portfolio includes 25 top audio streaming services, podcasts, and terrestrial radio stations including 7 of the top 10 publishers. Offering an environment that is 100% brand-safe and guaranteed fraud-free, AdWave was built to help programmatic media buyers efficiently execute scalable, data-driven audio campaigns against highly targeted audiences. Covering more than 2,500 premium stations, Audiology enables brands with unprecedented growth opportunities.
  • Podcasts are the fastest growing form of audio today, reaching 73 million people in the United States every month and Audiology represents the single largest supply of podcast inventory. PodWave contains over 2,000 different programs, including 3 of the top Non-NPR podcasters. PodWave provides media buyers targeted dynamic ad insertion (pre, mid & post roll) allowing for campaigns to run based on the number of impressions served as opposed to downloads or sponsorships, which may lack in scale and measurement.
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“The power of audio has always allowed brands to tell their stories and engage with listeners,” said David. The rise of programmatic enabled buyers to reach consumers at scale with unsurpassed personalization. By combining the power of audio with programmatic, Audiology enables brands to engage, inform and connect with consumers in a meaningful and efficient way.”

Audiology was established to meet the needs of today’s digital media buyer. Having recognized programmatic as the preferred method of transacting media, we noticed that data-driven digital audio components were missing from too many programmatic media plans.

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Tremor Video DSP Expands TV Retargeting Solutions Through Renewed Exclusive Partnership with Alphonso

Tremor Video DSP, the leading programmatic video platform, announced the expansion of its TV retargeting solutions through a renewed partnership with Alphonso, the leading TV data company with the industry’s largest TV viewership footprint. Brands working with Tremor Video DSP will continue to benefit from this exclusive partnership. The partnership also includes the first TV retargeting solution utilizing deterministic TV viewership data to launch in Canada.

Alphonso is a TV data company with the industry’s largest TV viewership footprint. It is the market leader in providing brands and agencies with real-time, self-serve TV ad campaign measurement and attribution. The company enables its clients to reach and measure verified TV audiences across all screens.

“Tremor Video DSP retains a solid leadership position in TV retargeting through its commitment to exceptional ad solutions,” said Tremor Video DSP Executive Chairman Ofer Druker.

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Ofer added, “Our three-year partnership with Alphonso allows brands and their agencies to leverage creative video intelligence in a groundbreaking way to help improve their media strategies and achieve their KPIs.”

After scaling across 6,000 campaigns with over 300 brands, Tremor Video DSP has worked with Alphonso to create a large market for TV retargeting that enables advertisers to creatively connect with highly scalable and curated audiences while providing transparency and safe controls with respect to share-of-voice and exclusivity.  Brands can reach more than 34 million viewing households on any device or platform on a one-to-one level — an advantage rarely available in today’s market.

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The privacy-compliant solutions for advertisers include the abilities to:

  • Reach core gamer audiences with video by leveraging Alphonso’s ACR to create first-party data based on specific game titles
  • Ensure videos are served in brand-safe environments through comprehensive pre-bid fraud filters
  • Access to Alphonso’s 150 exclusive TV viewership segments
  • Leverage Tremor Video DSP’s Creative Studio to customize video messaging throughout the campaign

In Canada, advertisers will be able to reach audiences watching the most popular English and French TV networks, premium OTT non-ad supported content, and major tentpole events like the Super Bowl, Oscars and CCMAs, among others for the first time. Canadian advertisers will also have the ability to retarget their own TV spots, as well as their competitors’ ads.

Currently, Tremor Video DSP is the leading programmatic video platform, matching advertisers with audiences—wherever they may be. Delivering custom video experiences across all screens, we help advertisers tell captivating brand stories to create meaningful, personalized moments with prospective customers. Tremor Video DSP is a Taptica Company.

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Nativo Names Industry Veteran Sheri Ham its SVP Programmatic

Leading Native Advertising Platform Taps Sheri Ham to Continue to Accelerate Nativo’s Programmatic Native Business

Nativo, the leading unified publisher technology platform for in-feed and branded content advertising, has announced the appointment of Sheri Ham as its new SVP of Programmatic based in New York. Sheri has been deeply involved in programmatic since its inception; she has built and scaled programmatic platforms at leading publishers during her 20-year career in digital advertising.

Sheri Ham
Sheri Ham, SVP Programmatic, Nativo

“Nativo’s innovative technology provides advertisers with the ability to make data-driven decisions as well as achieve the significant scale in a premium, brand-safe, fully transparent native exchange,” said Sheri Ham, SVP Programmatic at Nativo.

Sheri added, “I’m excited to accelerate Nativo’s position in the programmatic marketplace and help shape the programmatic growth for the company.”

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Her appointment comes at a time when the programmatic native is expected to grow significantly.

According to eMarketer’s US Native Programmatic Digital Display Ad Spending, 2016-2019  report, US native programmatic spend is expected to grow 27.2% between 2018 and 2019, reaching $35.8 billion in 2019. At Nativo, Ham will be instrumental in accelerating adoption of Nativo’s platform among premium publishers as the industry seeks more sophisticated programmatic solutions.

“With a more mature market for native and an ever-increasing demand for programmatic, we are excited to bolster our programmatic solutions with a leader like Sheri at the helm. Her programmatic experience at publisher platforms make her a perfect fit to grow Nativo’s market-leading native exchange,” said Nativo CRO Jay Freedman.

Jay added, “Sheri’s sales and operational expertise plus her deep brand marketer relationships will help solidify Nativo’s programmatic strategy.”

Previous to joining Nativo, Ham led programmatic efforts as VP at Diply and SVP at Mode Media. At both Diply and Mode, she built the premium programmatic offering including private marketplaces and video with ongoing advancements to the technology stack. At Diply, she oversaw the transition from third-party programmatic to an in-house solution. Ham’s unique understanding of what advertisers want, make her well-suited to help evolve Nativo’s robust native programmatic offering.

Sheri Ham’s hire follows Nativo’s recent announcements that it has the largest native reach according to comScore. Nativo is the only platform that enables a full suite of native formats programmatically, including Native Display, Native Video, & Native Article. Nativo’s seven issued patents underline its market leadership position, and the company will continue to steer the industry forward with its lead in premium programmatic native.

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Currently, Nativo is the leading advertising technology platform for brand advertisers and Open Web publishers to distribute, optimize, and measure brand content and native advertising. Nativo arms brand advertisers with a comprehensive catalog of native formats and the ultimate content advertising platform that combines automation and insights for the highest-quality reach and clearest ROI.

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Convey Integrates Conduct Email Marketing & Adds Discussion Forums to the Align Partner Relationship Management Solution

Convey Services has announced technology upgrades to its Align™ Partner Relationship Management (PRM) solution with the integration of email marketing automation tools and a new forum discussion platform. Align is used by master agents and distributors that need to automate membership management, deliver content and training, communicate with site members, register deals and analyze the activity of channel sales partners in the telecommunications, cloud, IT and insurance industries.

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Convey is the expressway connecting vendors & channel partners and the accelerator to get faster revenue results. Convey’s portal technology automates and organizes partner management and integrates email marketing technology for outreach to members and enables members to run email marketing campaigns to their customers and prospects.

Conduct™, Convey’s proprietary email campaign technology, is now integrated with Align allowing portal owners to create marketing campaigns, deliver them to site members and monitor campaign success.

Campaigns deliver multiple outbound emails, create a landing page and provide detailed reports on email and sign-up response.  Emails and landing pages are branded for each site member and user contact information is protected by Conduct’s ListLock™ technology.  Discussion forums are now incorporated into the Align architecture for site administrators or members to create focused discussions, participate in interactive conversations and be notified when discussions are updated.

“Indirect sellers don’t have to be marketing experts if they have easy-to-use tools to engage their audience and promote services to their customers and prospects,” said Carolyn Bradfield, CEO of Convey.

Carolyn added, “Conduct automates email marketing outreach, so partners can increase interest in a vendor’s services and ultimately drive revenue. Align’s new discussion forums provide the reach and capabilities to connect with sellers and the ability for sellers to discuss issues and opportunities with each other. The result is more educated, engaged and inspired sales partners.”

Align portals connect to other Convey master agency sites within an industry segment. This offers the vendor the ability to add content and deliver it to the members of their Align portal, as well as members and viewers of other Convey-powered portals.  Align is a comprehensive cloud-based solution offered on a subscription basis that includes portal management and promotional opportunities throughout the Convey network.

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“The Align partner relationship management solution costs a fraction of other partner portals. It can be online in days and is designed as a promotional and marketing engine for both the site owner and the sellers that are members of the site,” Bradfield added.

Carolyn added, “Vendors that recognize the value of forming and nurturing direct relationships with their channel sellers need this competitive edge to reinforce sales messages through engaging content, with direct email marketing, and in interactive discussion forums to strengthen partnerships.”

Currently, Convey Services manages networks of connected content and marketing portals designed to inform, educate and engage channel partners and direct sellers in the telecom/cloud space, the property and casualty insurance market and food distributors.

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netsapiens’ B/OSS SNAPvantage Platform Now Compatible with ConnectWise Manage

Partnership enables service providers to add VoIP services to their portfolios while still using ConnectWise software on SNAPvantage

netsapiens, a B2B provider of unified communications (UCaaS) products and services to communications service providers, announced that its SNAPvantage business support system (BSS) now officially integrates with ConnectWise Manage, a business management platform for technology companies. Now, service providers using ConnectWise can easily add VoIP services to their offerings by combining the powerful features of SNAPsolution, netsapiens’ signature UCaaS product, and the streamlined automation power of SNAPvantage with the management functionality of ConnectWise.

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In today’s increasingly competitive market, managed service providers (MSPs) understand that becoming their own VoIP provider is an excellent opportunity for revenue and growth. However, many are stuck reselling voice services from third-party providers, which can make it difficult to address end-user needs with agility.

Fortunately, netsapiens’ core offering, SNAPsolution, delivers voice and unified communications solutions that service providers can control in a way that maximizes their ROI. Now, the new SNAPvantage integration bridges the gap between the SNAPsolution platform and ConnectWise.

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As a result of this partnership, providers already using the ConnectWise platform to sell managed services can deploy VoIP features to their clients without significantly disrupting the management workflows they are accustomed to. SNAPvantage communicates with both SNAPsolution and ConnectWise in order to streamline the process from start to finish.

“When we decided to make our B/OSS SNAPvantage platform compatible with ConnectWise, our goal was to enable service providers to become a one-stop-shop of VoIP and other managed services for their customers,” says Jason Byrne, Vice President of Products and Marketing at netsapiens.

Jason added, “As a result, it made sense to ensure interoperability between the two products in order to enable more providers to take advantage of the ability to ‘snap’ VoIP into their ConnectWise ecosystem. It’s all a part of our mission to continuously shape our industry for the better.”

Currently, netsapiens provides Smart Network Application People specializing in B2B unified communications (UC) solutions.

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Televergence Enhances Partner Engagement Program with Convey Channel Accelerator

Televergence, a Telecommunications Carrier and Contact Center Specialist, announced the expansion of their channel sales program in a strategic partnership with Convey’s network of master agents and their 20,000+ sales partners. Televergence is a new vendor in Convey’s growing Channel Accelerator program that helps providers structure their marketing, compensation and support programs to make them channel-ready. The Program gives master agents the ability to sell services under a single Channel Accelerator agreement.

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Businesses that want to initiate inbound toll-free customer support or outbound long distance for research or telemarketing can evaluate Televergence services without making a long-term commitment and test a variety of solutions to better define system requirements.

“Televergence is expanding our presence in the channel to help agent partners improve deal flow in the lucrative contact center marketplace,” said Deborah Ward, CEO of Televergence.

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Deb added, “We are voice, toll-free and long distance specialists and offer many capabilities for contact centers that you just can’t find all in one place. Our premium, all calls connect, contact center inbound toll-free and outbound long distance services can run alongside legacy systems and augment their capacity. We eliminate disruption for implementing upgrades and offer the flexibility to keep existing networks in place or take advantage of our Tier 1 carrier relationships to maximize savings. For those who are wary about making a change, we offer a free trial to see how it fits with your business.”

For businesses that are large corporate users, their state-of-the-art network, robust infrastructure , and latest VoIP technologies support a multitude of phone systems that have traditional or SIP access.

“Televergence has served their customers for over 30 years, with an unprecedented average lifespan for a customer relationship approaching 15 years,” said Carolyn Bradfield, CEO of Convey.

Carolyn added, “What makes them unique in the contact center space is that they specialize in working side by side with legacy systems to minimize disruption when a company needs to expand their capabilities.  Because their service offering is so strong, they offer flexible term service contracts.”

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Convey offers the sales partners of its master agents the Conduct™ email campaign technology to engage and educate customers and create inbound demand. The master agent portals in the Convey Network consolidate thousands of pieces of vendor content into a single location, making it convenient and easy for agents to access and use. It is designed to inform, educate and engage agents to better deliver services to customers using coordinated marketing and educational resources.

Currently, Televergence is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to SIP conversion capability for legacy call center platforms.

For businesses that have contact center systems like Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and/or Asterisk (to name a few), Televergence can add capacity without having to end-life systems.  Televergence contact center inbound toll-free and outbound long distance services can run alongside legacy systems and augment their capabilities.

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