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Alfresco Announces AI Customer Experience Solution for Banking

Alfresco Software, a leading enterprise open source provider of process automation, content management and information governance software, launched the first technology demonstration utilizing artificial intelligence (AI), machine learning (ML), and process automation to improve the experience of applying for a home loan. The Alfresco solution adds value for the customer via simplification and speed, while simultaneously making the underwriter’s job easier by giving them all the information they need to approve the mortgage in one place.

The Real World Need

Almost 97 percent of online banking applications that are started are abandoned1 and, according to Fannie Mae’s National Housing Survey, it could be because borrowers want less paperwork2. Econsultancy found that financial services brands see customer experience and customer service as key differentiators, followed by product innovation and quality3. They asked financial services and insurance (FSI) organizations how they would seek to differentiate themselves in the next five years and the top response in retail banking was “Customer experience – making the experience on our properties easy/fun/valuable.” How are banks going to do this? Well, according to Techemergence, the future of finance will be heavily influenced by emerging fintech and AI applications setting the stage for increasing competitiveness among the industry’s leading giants.

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Financial Services Customer Experience Re-imagined

Alfresco today launched a highly innovative mortgage loan application process and customer experience, enhanced by the assistance of a broad range of Amazon Web Services (AWS) solutions. AWS DeepLens and Amazon Alexa launch the process and facilitate the interaction, while behind the scenes Amazon SageMakerAmazon Rekognition, Amazon Comprehend, and Amazon Polly perform ML and AI tasks helpful to loan officers – from facial recognition to sentiment analysis and language translation.

The demo shows how initial audio and video content assets are captured in real-time, analyzed, tagged with metadata, transcoded, translated as necessary, and deposited into the Alfresco Digital Business Platform –running within Amazon Elastic Compute Cloud (Amazon EC2)AWS Lambda, and backed by Amazon Simple Storage Service (Amazon S3) andAmazon Glacier to initiate the loan process. Details captured during the interaction are used by the Alfresco Platform to automate the preparation and storage of application documents. Amazon Kinesis streams data to Amazon Macie to flag any personally identifiable information (PII) so that it can be classified and protected in compliance with applicable regulations. The Alfresco Digital Business Platform was designed to manage the end-to-end approval process, ensuring that the right people, have the right information, at the right time to expedite case resolution.

“Our technology demonstration is an amazing convergence of how artificial intelligence, machine learning, and process automation can dramatically improve customer experience across a variety of vertical markets, not just financial services,” said Darren Yetzer, vice president of strategic partnerships at Alfresco.

Darren added, “The most exciting news is that we have several partners that are building these type of real-world solutions today – so this is so much more than just a demonstration.”

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Alfresco’s executive leadership, sales and engineering team are eager to share how their strategic direction can change the way enterprise architects, developers and system administrators can build, deploy and improve process automation, content management and information governance projects. One-on-one meetings and product demonstrations are being scheduled upon request.

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Bosch Partners with Amadeus and Chrome River for an End-to-End Travel Solution

Amadeus’ latest partnership will see Bosch implement its flagship online booking tool, cytric Travel, with the added integration of Chrome River’s expense management tool, which will help the company process its global travel spend. Additionally, Bosch will implement the Amadeus Mobile platform capabilities, enabling its employees to stay informed during every step of their trip.

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With 402,000 employees worldwide, the digitalization of Bosch’s business travel tools is a strategic step for one of the world’s leading global suppliers of technology and services.

Bosch’s integrated solution, provided by Amadeus in partnership with Chrome River, one of the leading global expense management technology vendors, perfectly fits Bosch’s business travel needs. Thereby, Bosch will digitalize its travel and expense tool in Germany, Austria, Switzerland and France, with a target to expand into a more global scope.

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By combining Amadeus cytric Travel, the Amadeus Mobile platform, and the Chrome River EXPENSE solution, travelers will experience a seamless process from planning and booking their trip to submitting their travel expenses. Bosch employees will also benefit from on-trip support, such as help with directions, securing ground transportation, making restaurant reservations and taking pictures of receipts that will be simultaneously available in the mobile-first solution.

Furthermore, this fully-digital process includes a high variety of travel content ranging from flights and hotels to cars and rail.

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Alan Rich, CEO and co-founder of Chrome River, said, “Chrome River’s robust and highly scalable mobile-first expense management solution enables global organizations to offer a seamless experience to their employees, no matter where they are based, or how they submit their expenses. Chrome River’s deep integration with Amadeus’ online booking tool means that Bosch travelers will benefit from best-in-class solutions that both enhance the employee experience and provide deep cost-control capabilities for the company’s travel and finance teams.”

Decius Valmorbida, President of Travel Channels, Amadeus, said, “Today’s market requires that companies be responsive to the needs of the business traveler, whilst remaining focused on cost control and compliance. We are thrilled to work with Bosch in partnership with Chrome River to help provide more cost-effective solutions for the company and better journeys for the traveler. Travel should be a pleasure whatever the purpose of the journey is, and we look forward to contributing to the Bosch travel vision.”

Currently, Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies).

getAbstract Links Up with LinkedIn Learning

getAbstract, the world’s largest library of compressed knowledge, is partnering with LinkedIn to provide direct, single-site access to its collection of over 18,000 summaries of books, TED Talks, and articles through the LinkedIn Learning online education platform.

“LinkedIn Learning and getAbstract are complementary content providers,” said Thomas Bergen, Co-Founder and CEO, getAbstract.

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Thomas added, “We have mutual customers, so it is natural for us to be supporting each other. LinkedIn Learning provides more than 13,000 courses across business, creative and technical categories while getAbstract’s summaries of business books, videos and articles are a perfect match providing concise knowledge and additional depth for learners.”

LinkedIn Learning users, who are also mutual customers of getAbstract, will be able to directly access the getAbstract library through the LinkedIn Learning platform, providing a better, more efficient experience for customers and learners. Learners will not have to switch between sites or worry about multiple logins when accessing content from the two knowledge providers, eliminating overhead and reducing web page shuffling.

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Access to getAbstract content will simply be switched on by request to LinkedIn for mutual getAbstract customers, providing users with a single platform and interface to engage with LinkedIn Learning’s expert-led courses supplemented by getAbstract’s curated collection of pertinent summaries.

“We’re excited to provide our customers with the ability to give their employees a single destination to access, search and discover all of their organization’s content and give admins the opportunity to create custom learning paths and curriculum from multiple content sources. We know getAbstract is a valued resource for many of our customers and we look forward to showcasing their content inside LinkedIn Learning,” says Christie Kim, Head of Business Development, LinkedIn Learning.

At its core, getAbstract finds, rates and summarizes the top business books, articles and video talks into 10-minute abstracts. Today, the company is the world’s leading provider of compressed knowledge.

getAbstract offers more than 18,000 text and audio summaries in areas such as leadership, finance, innovation, health, and science. The company has already sold over 15 million licenses and supports its users in their personal and professional development.

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Cloudinary to Showcase New Media Management Capabilities at AWS re:Invent 2018

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Cloudinary, the end-to-end media management platform for the world’s top brands and an AWS Advanced Technology Partner, will be participating at AWS re:Invent 2018 in Las Vegas, November 26-30. Cloudinary will be highlighting its latest image and video management capabilities at booth #1116 and presenting a case study talk with its eCommerce customer Fathead.

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Session details are as follows:

Who: Jessica Roland, Product Owner, Lead at Fathead; Maribel Mullins, Technical Customer Success Manager, Cloudinary; and Marissa Masangcay, Developer Support Engineer, Cloudinary.

What: “Bringing Your Visual Content to Life” — Learn how Fathead worked with Cloudinary to build a robust, end-to-end image management solution that allowed user content to be seamlessly printed—and brought to life. Ms. Roland will discuss how Fathead relied on Cloudinary’s image management solution to develop a successful custom business around web-to-print orders with fully-optimized, on-the-fly images and share insights into how these capabilities led to better customer engagement.

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When: Tuesday, November 27, 2:40-3:00 p.m., Venetian, Level 2, Kumo Theater, Expo Hall

Attendees should visit Cloudinary booth #1116 to see its media management platform in action, including award-winning solutions for images, videos and digital asset management (DAM), and receive a complimentary professional headshot — to be transformed and customized on-the-fly using Cloudinary.

Currently, Cloudinary provides a cloud-based media full-stack platform for the world’s top brands. With offices in the US, UK, and Israel, Cloudinary has quickly become the de facto solution for web developers and marketers to manage images, videos and other rich media assets and deliver an optimal end-user experience.

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Okta Continues Expansion of API Gateway Partner Ecosystem

  • Integrates Okta API Access Management with Industry-Leading API Gateways;
  • Adds NGINX to Existing Okta Integration Network Partners – Amazon Web Services, Google Cloud (Apigee), Kong, MuleSoft, Software AG and Tyk

Okta, the leading independent provider of identity for the enterprise, announced its continued expansion in the API gateway ecosystem, adding NGINX to the Okta Integration Network along with other industry leaders Amazon Web Services (AWS), Google Cloud (Apigee), Kong, MuleSoft, Software AG and Tyk.

With these partnerships, Okta can provide API Access Management for many of the API industry’s leading gateways, helping organizations secure enterprise data while also enabling developers to focus on building incredible user experiences.

The Okta Identity Cloud enables organizations to both secure and manage their extended enterprise, and transform their customers’ experiences.

“APIs open new business opportunities and revenue streams as organizations transform their infrastructure and connect services, but we’ve also seen the dangers of poorly managed access controls play out in headlines,” said Chuck Fontana, Vice President, Okta Integrations and Strategic Partnerships, Okta.

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Chuck added, “While APIs offer even more opportunities to get important work done faster, it’s not just employees who have access to sensitive company and customer information via these new services: it’s also partners and customers. By integrating to and working closely with industry-leading API gateways, we can bolster security for organizations through access controls, ultimately enabling them to tackle the new business and development challenges and opportunities brought on by opening these APIs.”

Organizations are building and opening APIs to deploy new services and applications. As the API economy continues to gain momentum, business leaders need a way to control access to those open gateways to ensure only the right people and services are able to consume them – from internal infrastructure to partner services, to customer-facing applications. APIs are in the blind spot of most security and compliance teams, particularly as developers move fast to deployment.

According to global research and advisory firm Gartner: “The full life cycle API management space is rapidly evolving to include support for managing microservices, as well as support for hybrid models that link on-premises to Cloud (and multi-Cloud). At the same time, security remains a key concern, with our customer survey showing that API access control is seen as the top requirement, with API protection also important.”*

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Okta API Access Management helps organizations lock down their APIs across multiple gateway instances and control user access to APIs with the full context of the identity and security profile. By partnering with leading API gateway providers, Okta can help developers control who is accessing their data-as-a-service APIs, especially since many API security incidents have taken the form of data breaches.

NGINX, the latest gateway provider to join the Okta Integration Network, powers half of the world’s busiest sites and applications. Its all-in-one NGINX Plus load balancer, content cache, web server, and API gateway includes features designed to reduce complexity in architecting modern applications. When combined with Okta API Access Management, developers can simply configure and scale fast, without worrying about compromising security.

“As companies modernize application architectures, APIs become a critical way of connecting, scaling, and monetizing new digital services. NGINX helps deliver these modern apps and APIs. In fact, more than 40% of the tens of millions of NGINX Plus instances deployed function as an API gateway,” said Sidney Rabsatt, VP of Product Management, NGINX.

Sidney added, “Although API gateways are a critical element of API management, additional security, authentication, and access controls are needed. We’re excited to partner with Okta to extend those capabilities to NGINX Plus and help ensure our joint customers aren’t affected by API blindspots.”

Okta is the leading independent provider of identity for the enterprise. With over 5,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely adopt the technologies they need to fulfill their missions. Over 5,150 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to securely connect their people and technology.

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Software AG Launches webMethods B2B Cloud, a New Partner Integration-as-a-Service

Software AG announced the immediate availability of webMethods B2B Cloud, a new Partner Integration-as-a-Service (PIaaS). webMethods B2B Cloud provides enterprises with the integration, mediation, orchestration, automation, and optimization of key business transactions with external partners.

The Digital Business Platform is built on decades of uncompromising software development, IT experience and technological leadership.

webMethods B2B Cloud is built on Software AG’s industry-leading Trading Networks and includes its rapid partner onboarding and management functionality, EDI (electronic data interchange) support (ANSI X12), and end-to-end visibility and monitoring across all transactions. As part of Software AG’s multi-function iPaaS arising from the Built.io acquisition, webMethods B2B Cloud further extends the webMethods Cloud portfolio with partner integration along with Software AG’s existing cloud integration, IoT and API Management capabilities.

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Wolfram Jost, Chief Technology Officer, Software AG, said: “The launch of webMethods B2B Cloud reinforces our commitment to make all our industry-leading software available in the cloud. This new cloud offering delivers robust and secure partner integration as a service and supports out-of-the-box document formats and processing rules as desired by businesses in order to connect safely with their suppliers, distributors, and other trading partners and comply with strict SLAs (service level agreements).”

Because it is a cloud offering, webMethods B2B Cloud enjoys all the traditional benefits of reduced hardware, maintenance and IT infrastructure costs, while also receiving optimal system performance and robust security. Software AG provides and maintains all necessary platform infrastructure and performs all technical maintenance activities ensuring the timely and secure transfer of mission-critical documents such as advanced shipping notices (ASNs), invoices, purchase orders, quotations, and much more.

Subhash Ramachandran, Senior Vice President, Product Management and Marketing, noted, “We have ensured that webMethods B2B Cloud has retained the industry’s fastest onboarding functionality, which ensures businesses can define partner identities and contact information in minutes. Equally importantly, since webMethods B2B Cloud can be seamlessly connected B2B processes with back-end systems, such as those from SAP and Oracle, it is possible to deploy, orchestrate, and automate essential processes and transactions to further enhance partner integration.”

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More than 4,000 global businesses, including 7-Eleven, Bosch, Chevron, Lidl, and Nissan, regard the webMethods portfolio as integral in enhancing their operational efficiency and delivering differentiated offerings.

webMethods B2B Cloud is part of Software AG’s Digital Business Platform, which is an adaptable technology layer that fits into but does not replace an organization’s existing IT landscape. It enables a readiness that allows for the rapid adoption of current and future technologies and market disruptions with a platform for the ever-evolving digital world. Based on a single architecture and release cycle, the Software AG solution is an integrated platform enabling multiple digital use cases.

Currently, Software AG (Frankfurt TecDAX: SOW) helps companies with their digital transformation. With Software AG’s Digital Business Platform, companies can better interact with their customers and bring them on new ‘digital’ journeys, promote unique value propositions, and create new business opportunities. In the Internet of Things (IoT) market, Software AG enables enterprises to integrate, connect and manage IoT components as well as analyze data and predict future events based on Artificial Intelligence (AI).

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Integrate Partners with LinkedIn Marketing Solutions to Enable B2B Marketers to Automate and Manage Leads in Real Time

Using Integrate’s demand orchestration SaaS platform, marketers can now seamlessly and more quickly engage new prospects generated from LinkedIn

Integrate, the leader in demand orchestration announced it is partnering with LinkedIn Marketing Solutions to connect its demand orchestration SaaS platform directly to the LinkedIn Marketing Solutions platform, enabling B2B marketers to significantly increase the efficiency and effectiveness of their LinkedIn lead generation campaigns. Using Integrate, marketers can now automate and seamlessly manage, validate, process and route new prospects generated from LinkedIn for immediate follow-up by sales and/or marketing.

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Demand Orchestration Is an Automation Layer That Sits Between Top-Funnel Marketing Efforts and Marketing Automation

The agreement with LinkedIn Marketing Solutions introduces a critical new channel to demand orchestration: social. Pioneered by Integrate, demand orchestration is an automation layer that sits between top-funnel marketing efforts and marketing automation. This innovative approach eliminates inefficient, manual processes for feeding lead data into CRM or marketing automation systems. This enables B2B marketers to centralize all top-of-funnel demand generation processes and data. The Integrate platform also performs a series of automated steps to ensure the data is accurate, complete and represents a legitimate lead. Integrate’s native connector with LinkedIn represents a key step in the company’s journey to enable marketers to drive efficiency and quality from new data sources.

“It’s extremely rewarding to see that demand orchestration, which started as an entrepreneurial concept a few years ago, has gained so much momentum with major brands,” said Jeremy Bloom, founder and CEO of Integrate.

Jeremy added, “This agreement with LinkedIn Marketing Solutions was developed in response to overwhelming demand from our joint customers who wanted to extend the power of Integrate’s demand orchestration to the world’s largest professional network in a more frictionless way. LinkedIn Marketing Solutions is just the start – we look forward to delivering additional innovations that expand the possibilities and promise of demand orchestration in social channels and beyond.”

Demand Orchestration on the LinkedIn Platform

LinkedIn Marketing Solutions enables B2B marketers to easily capture lead information from prospects using LinkedIn Lead Gen Forms. Today, these leads are either managed via downloaded spreadsheets or delivered directly into a marketer’s database. Marketers must also either manually clean and validate these spreadsheets or struggle with invalid or duplicate leads in their database.

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This integration ensures that LinkedIn-generated leads are validated, de-duplicated and delivered to the marketer’s database as soon as they are generated – no spreadsheets or manual intervention required. B2B marketers receive accurate, actionable leads from LinkedIn. This means marketing and/or sales can act on the leads quickly, increasing the impact on conversion to qualified leads and pipeline. With Integrate, marketers can track the performance of each lead as it moves down the funnel, making it easy to compare the value of LinkedIn leads to other sources, channels, and programs in their marketing mix.

Perspectives from key participants

David West, Marketing Database & Technology Lead, Rackspace, said, “We all know LinkedIn is the professional marketplace to promote thought leadership and brand awareness for companies and their employees. One of our goals with the LinkedIn and Integrate agreement is lead capture. Capturing leads from any social platform has inherent data challenges, so for us, relying on Integrate to help keep data hygiene in check is critical. With so many ways to standardize and regulate data, it’s more important now than ever for Rackspace to consolidate MarTech and align on data standards and cleanliness.”

Kerry Cunningham, Senior Research Director, Demand Marketing, Sirius Decisions, said, “Demand Orchestration is an emerging capability for B2B marketers charged with demand marketing. This LinkedIn agreement and the integration of social demand gen lead data is a logical step to ensure the data quality and speed required today.”

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Currently, Integrate, the leader in demand orchestration, empowers people to build better, faster, smarter marketing engines. Global innovators like Microsoft, Adobe and Salesforce choose Integrate’s software to deliver a revolutionary approach to marketing that brings people, processes, data, and technology together to drive revenue at scale.

Leadfeeder Partners with LinkedIn Sales Navigator

Leadfeeder and LinkedIn Sales Navigator are teaming up this year, and are excited to share this announcement with their customers and future customers.

As many marketers and salespeople know, LinkedIn Sales Navigator empowers its users with access to LinkedIn’s more than 590M+ member network. With the two powers combined, now sales and marketing professionals can find and build relationships with prospects and customers with even greater speed and efficiency.

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https://www.youtube.com/watch?v=M1r0nGOkoYs

According to LinkedIn research, on average, sales leaders who use LinkedIn Sales Navigator experience:

  • 45 percent more opportunities created
  • 51 percent more likelihood to achieve quota
  • 80 percent more productivity

When combined with Leadfeeder, these two platforms help marketing and sales teams identify the companies visiting their website and transform this traffic into qualified leads. Leadfeeder’s mission is to help marketing and sales professionals identify who is visiting their website, transform their traffic into qualified leads, and connect to key decision makers.

Jaakko Paalanen, CRO at Leadfeeder, says, “Leadfeeder and LinkedIn Sales Navigator are at the forefront of modern sales enablement, which is why we are so thrilled to bring the power of LinkedIn Sales Navigator into the Leadfeeder platform. This integration will make it easier for our users to streamline their follow-up process and efficiently convert web visits into sales.”

With this new integration, Leadfeeder users can research and reach out to prospects using LinkedIn Sales Navigator – without leaving the Leadfeeder app. Let’s dive into some of the more detailed features and benefits of this new integration.

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Benefits of the Integration

Leadfeeder’s integration with LinkedIn Sales Navigator (Team or Enterprise editions) provides a couple of great additions to your Leadfeeder interface, providing relevant context alongside your Leadfeeder data and enabling more efficient outreach so that you can connect to the right stakeholders.

Relevant Company Data. Gain more insights on a company through LinkedIn Sales Navigator’s company card.

Find The Right Contacts. Find out if you have existing LinkedIn Connections, review LinkedIn Recommended Leads, and view a person’s recent activities on LinkedIn.

Quick Outreach. Send a message to your existing connections, or send a Connection Request or InMail to new leads from inside the Leadfeeder platform.

Pekka Koskinen, Leadfeeder’s founder and CEO notes, “With more than 30,000 companies on our platform, we’ve been busy throughout the year asking our users what they would like to see in the Leadfeeder platform, and integrating with LinkedIn Sales Navigator was high on the list. Our mission is to automate lead generation for B2B companies, and this integration is one big step towards that vision.”

Igneous Strengthens Integration with AWS, Google Cloud, and Microsoft Azure

Enhancements enable granular control and greater efficiency for multi-cloud data management strategies, including for AWS

Igneous, a leader in Unstructured Data Management (UDM), announced the immediate availability of enhanced integrations with all three major public cloud storage providers. These enhanced integrations give data-centric organizations the flexibility and control to programmatically move individual datasets and exports to any storage tier in public clouds. In addition, cloud data management operations are handled via the Igneous UDM as-a-Service solution, affording customers lower operational costs.

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“When it comes to which tier and provider of cloud storage to use to optimize capacity and build cost-effective off-site data protection, organizations have been limited by legacy backup tools”, said Kiran Bhageshpur, CEO, Igneous.

Kiran added, “Igneous customers have unmatched agility and choice for seamless data movement across multiple clouds.”

Customers currently use Igneous’ API-based cloud storage integrations for efficient long-term data protection and archive. Moving datasets in and out of public clouds from datacenters at scale, however, can burden enterprise IT departments, which face growing challenges. Igneous’ exclusive NAS export control shifts this burden onto the Igneous platform via programmatic, end-to-end unstructured data management as-a-Service, regardless of the size of files, the density of filesystems, or volume of data offsite for storage cost optimization. Igneous equips customers to automatically replicate backup exports and archive datasets to Microsoft Azure’s Hot, Cool, and Archive storage tiers; Google Cloud Platform’s Regional, Nearline, and Coldline storage tiers; and Amazon Web Services’ S3 Standard, S3 Infrequent Access (IA), and Glacier storage tiers.

“As an innovator in biomedical research and science, we generate immense amounts of high-fidelity data—all of which is critically important to our core mission,” says Michael Cockrill, CIO at Altius Institute for Biomedical Sciences.

Michael added, “Protecting and housing those assets in our datacenter for the long term is not strategically or economically where we want to go. Igneous’ automated cloud tiering to any region and at multiple storage tiers within all major public clouds gives us choice and agility no other solution offers today.”

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Igneous delivers the only Unstructured Data Management (UDM) as-a-Service solution, giving data-centric enterprises visibility, protection, and data mobility at scale. Igneous’ API-enabled, the cloud-native solution combines all UDM functions so organizations can see, protect, analyze, and leverage all of their unstructured data, wherever datasets and workflows live. Igneous: The right data, in the right place, at the right time. Find out more at igneous.io.

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Centro Basis Climbs Popularity Charts Quickly Within Nine Months of Launch

Centro Basis provides a single interface to manage all digital media holistically across direct, programmatic, search, and social

Centro, a provider of enterprise-class trading and media operations software, announced more than 100 new agencies have signed up to use Basis to converge their digital media planning, buying, trading, operations, campaign analytics, and business intelligence into a singular platform. Within nine months of Basis’ launch, Casual AstronautMagnetryMoore Inc.National MediaNew Paradigm Strategy GroupNorbellaOCD MediaThe New Media Firm and VI Marketing and Branding were among early agency adopters. Basis is on track to facilitate more than $500 million across search, social, programmatic and direct-to-vendor ad spend in 2018, with self-serve revenue growth surpassing 100% quarterly.

“It is unsustainable for agencies and their employees to log into multiple, disconnected technology platforms for the mere purpose of executing a single digital media buy,” said Shawn Riegsecker, CEO of Centro.

Shawn added, “Programmatic technology, despite its many benefits in reach and targeting, hasn’t created universal efficiency for the industry. DSPs need a transformation. Basis creates true automation across the entire digital media process to drive improved performance, reduce costs and empower media teams to do more.”

Today, digital media buying teams rely on multiple and fragmented advertising technologies to facilitate and manage their day-to-day work. This fragmentation and platform complexity drives up labor and tech infrastructure costs, creating chaos, confusion, and inaccuracies in the digital media operations process.

As a result, industry employees, as well as business performance, are strained, leading to a downward trend in client satisfaction scores. In a recent industry study, 93% of agency employees said they feel they are not meeting client expectations.

Centro Basis is the first platform that solves these pain points through a single sign-on system offering workflow automation, programmatic buying, holistic analytics and business intelligence in one platform.

“The digital advertising industry continues to evolve at a rapid pace, adding more technology complexity than ever, which creates more work and unnecessary strain on agency employees,” said Renée Harriman, VP at VI Marketing and Branding.

Renée added, “We’re always looking for new and innovative ways to help our teams perform better and improve performance and service levels for our clients. By bringing together disparate buying functions, connecting our people and providing holistic analytics across everything, Basis has had an immediate and measurable impact on our company.”

“Moore’s partnership with Centro to leverage its technology platform elevates our strategic approach to digital media,” said D’Arcy Toffolo, executive managing director, Moore, Inc.

D’Arcy added, “Basis equips our team with more real-time information they can use to make informed, quick-turn decisions about how to manage and optimize our clients’ advertising investment. It empowers us to quickly identify trends across our client base that we can utilize to stay leading-edge.”

Centro’s Basis, the most sophisticated and comprehensive media automation and intelligence platform in the industry, provides a unified software stack with three primary components seamlessly integrated in one solution.

Centro Basis provides a single interface to manage all digital media holistically across direct, programmatic, search, and social. The platform provides a robust inventory directory across all inventory types, making it the largest and most well-curated vendor directory in the industry. With enterprise resource planning (ERP) tools for media and advertising, Basis manages vendor agreements, employee permissions, messaging and communication, media planning, RFPs, insertion orders (IOs), performance analytics and financial facilitation. Its connection to major Search and Social platforms and ad servers gives users one view of all ad performance analytics in one dashboard.

Users can easily understand how buying tactics perform across channels in order to calibrate budgets and optimize holistically. Basis’ messaging center creates a system of record for all digital media communication history, both internally and externally.

At the core of Centro Basis is a powerful programmatic ad-buying engine that has been ranked by G2 Crowd, a business software user review platform, as the highest-rated demand-side platform (DSP) in the industry for more than a year. Basis offers many advanced features including omnichannel reach, private marketplaces, brand safety controls, machine learning, and algorithmic optimization, and micro-geo-fencing without compromising on ease-of-use for media professionals and business executives.

Business Intelligence (BI)

All data inside, Centro Basis is funneled into its business intelligence warehouse. Agencies and marketers continually struggle to aggregate granular details on clients, brands, vendors and team performance. Basis provides an integrated BI tool giving users the ability to create and pull over 7,000 different combinations of insightful reports and analysis to help drive optimum business performance.

Currently, Centro is a provider of enterprise-class software for digital advertising organizations. Its technology platform, Basis, is the first of its kind SaaS advertising solution unifying programmatic and direct media buying, along with workflow automation, cross-channel campaign planning, universal reporting, and business intelligence.