Page 5556 – SalesTech Star

Media Agencies Conquer Industry Transparency Issues with NetSuite

Pipeline & Analytics

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July 13, 2018

Media Agencies Conquer Industry Transparency Issues with NetSuite

Forthea Interactive and MediaMax Focus on Creativity and Clients by Eliminating Business Process Complexity

To focus time on rapidly changing client needs, boutique media agencies are selecting Oracle NetSuite to scale their business, without sacrificing creativity. For example, Forthea Interactive and MediaMax implemented Oracle NetSuite to gain a source of efficiency across their growing businesses and provide the support, transparency and creativity that clients demand.

Forthea Interactive Balances Data and Creativity With the Help of the Cloud

Founded in 2006, Forthea Interactive specializes in SEO, pay per click, web analytics, website design and social media marketing. The company prides itself on building successful campaigns for its clients by balancing the creative with the analytical. To help achieve this balance and drive results for clients, Forthea Interactive leverages NetSuite for financial management, customer relationship management (CRM) and project management. With NetSuite, Forthea Interactive has a modern, unified system to integrate its services and finance operations. As a result, collaboration and creativity are able to thrive.

“Marketing is very messy. There is so much data being collected that it’s hard to keep track and it can feel like drinking from a fire hose,” Chris Pappas, founder and CEO, Forthea Interactive. “In order to be more accountable to our clients, we had to be more organized and that’s where NetSuite comes in. NetSuite has provided us with a 360-degree view of our business. This allows us to easily track everything we need to do in order to run efficiently and successfully, and that ultimately helps enhance our client relationships.”

MediaMax Uses NetSuite From the Start to Help Manage Advertising Solutions and Processes

MediaMax provides geo-targeted print, data and digital advertising solutions for national brands, regional marketers, and SMBs across the US and Canada. To help support its continued growth and successfully manage data for its more than 1,000 customers, MediaMax utilizes NetSuite OneWorld for financial management, client management, and post-sale operations. NetSuite continues to be a critical platform and has played an integral part of the company’s infrastructure since the company’s inception in 2003.

“As the media world continues to transform at an unprecedented rate, we have to ensure we keep up,” said Charles Wirth, COO and CFO, MediaMax. “With NetSuite, we worry less about any of our key business processes, even as we continue to grow. What this allows us to do is spend time creating new products, focusing on creative solutions, and most importantly driving results and value for our clients.”

Chris Hering

“We know the pressure media agencies are under. They need to deliver the transparency clients are now requiring while maintaining their creative culture,” said Chris Hering, Director of Advertising & Media Product Marketing, Oracle NetSuite. “NetSuite helps boutique media agencies like Forthea Interactive and MediaMax by streamlining agency workflows, allowing them to gain real-time insight into client and project-based accounting and deliver the best possible client experience.”

SAM Labs shoots for global STEAM education with help from NetSuite

STS News Desk

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July 13, 2018

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SAM Labs shoots for global STEAM education with help from NetSuite

Kickstarter success story to help teachers around the world tackle STEAM skills gap with innovative play-based learning kits

SAM Labs, an award winning EdTech company, has chosen Oracle NetSuite to support its rapid growth as it helps address the increasing global demand for science, technology, engineering, art and mathematics (STEAM) skills. With NetSuite, SAM Labs is able to focus on its goals of getting young students excited about technology while easing the mounting pressure on time-strapped teachers by streamlining and scaling its critical business processes.

In the UK alone, a shortfall in STEAM-educated graduates is making it difficult for employers to fill in-demand positions, which is costing the country an estimated £63 billion per year in lost GDP¹. Moreover, exhausted teachers are struggling to adapt their lesson plans quickly enough, with 93 percent saying their workload is too heavy². To help address this challenge, SAM Labs conducted a successful Kickstarter campaign in 2014 to fund new IoT-connected learning kits that allow teachers to present STEAM lessons in a highly interactive and engaging environment. To keep up with the demand for its innovative play-based learning kits and scale its business internationally, SAM Labs selected NetSuite.

Joachim Horn

“The STEAM skills gap isn’t a localised issue, it’s a global problem,” said Joachim Horn, Founder of SAM Labs. “Teachers need more time and resources to adapt their STEAM lesson plans and with our play-based learning kits, we empower teachers to help students aged between seven and eleven years to learn the fundamentals of coding and computer-based problem solving in a fun and engaging way. This approach has proved very successful and to keep up with the growing demand, we selected NetSuite.”

Nicky Tozer

NetSuite has enabled SAM Labs to unify its teams, improve the flow of information between departments and accommodate growing demand for its products from across global markets. As a result, SAM Labs is able to scale its business by eliminating the complexity of its previous business processes and systems and bring its revolutionary teaching resources to more schools, teachers, and most importantly, young students. SAM Labs is now being used in classrooms in more than 20 countries including the United Kingdom, United States, China, Australia and Brazil.

“It’s a privilege to work with a company that’s making such huge strides in the education sector, not just in the UK but around the world,” said Nicky Tozer, VP, EMEA at Oracle NetSuite. “SAM Labs has come a long way since raising its first $160,000 on Kickstarter, and with our platform, the SAM Labs team have set themselves up to make an even bigger dent in the global STEAM skills gap.”

Transcosmos Powers Global Omnichannel Customer Service with Bright Pattern Cloud Contact Center

Sales & Marketing

STS News Desk

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July 13, 2018

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Transcosmos Powers Global Omnichannel Customer Service with Bright Pattern Cloud Contact Center

Bright Pattern, a leading provider of omnichannel cloud contact center software, helps Transcosmos provide exceptional localized customer care for international clients.

Transcosmos enables global retailers to localize their customer service and deliver support that is tailored and relevant to each market. Operating in the United States, Asia, Central America and South America, Transcosmos employs thousands of agents who speak multiple languages and are trained in the cultural nuances of dozens of countries and territories.

Transcosmos provides customer care through voice, chat, email, and a self-service IVR. The company needed to roll out an omnichannel agent interface for use in every call center regardless of location. In addition, Transcosmos needed to be able to open new call centers quickly and scale to add new agents in the shortest time to handle the seasonal demands of the retail environment.

Effortless and Personal Customer Service with Bright Pattern Omnichannel Cloud Contact Center

Tom Coshow

Bright Pattern delivered an omnichannel interface that puts everything the agent needs on one screen. “Using Bright Pattern has made it shockingly easy from a training and technology standpoint,” said Tom Coshow, Managing Director of Transcosmos.

Transcosmos implemented the solution quickly across its entire network so that its thousands of agents across the world could use an identical system. The cloud-based software offers clients the maximum flexibility to scale and open call centers wherever an Internet connection can be found. It also requires far less on-premises technology that would need to be upgraded constantly.

Results from switching to Bright Pattern:

Reduced average agent training time from three days to just three hours
Increased agent licenses on the Bright Pattern platform by 500% since onboarding
Growth of international call centers in Mexico and Brazil to handle clients all over Central America and South America
Enabled agents to handle requests in chat and email as well as voice
Cut email handling time down to under 12 hours for most clients

This single, simple solution has a lot of benefits for Transcosmos. Despite operating in multiple locations and markets, everything is uniform. Training is simplified and maintenance can be performed centrally—updates and patches work everywhere instantly. Managing one solution across multiple territories also offers significant cost savings for Transcosmos.

“When you take an international account and localize the customer service, there are so many cultural issues to train into the agents. Having a unified interface is a huge help,” continued Coshow.

Gridsum Renews Contract with SAIC Volkswagen

Sales & Marketing

STS News Desk

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July 13, 2018

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Gridsum Renews Contract with SAIC Volkswagen

Gridsum Holding Inc., a leading provider of cloud-based big-data analytics and artificial intelligence (“AI”) solutions in China, today announced that it has renewed its contract with SAIC Volkswagen Automotive Co Ltd. (“SAIC VW”), an automobile manufacturing company headquartered in Anting, China and a joint venture between Volkswagen Group and SAIC Motor.

SAIC VW engaged Gridsum in 2016 to transform their digital marketing strategies and stay abreast of market trends by monitoring their official website and digital media placements using Gridsum’s cutting-edge Marketing Automation Suite. Leveraging its big data analysis and AI-driven marketing and sales intelligence technology, Gridsum’s Marking Automation Suite optimizes digital media monitoring and advertising placements to increase conversion rates, efficiently place bids to improve advertising efficiency and lower labor costs.

Mr. Guosheng Qi, Chief Executive Officer of Gridsum, commented, “I am pleased to renew our contract with SAIC VW and further deepen our relationship after working closely with them over the past few years. We believe this contract renewal demonstrates the effectiveness and value our solutions bring for SAIC VW and their continued trust in Gridsum. We will continue build out and innovate new marketing solutions to help our clients making incisive and effective data-driven decisions and enhance their digital marketing initiatives going forward.”

New Capital Partners Announces LoyaltyExpress Investment in SoftVu

Pipeline Management

STS News Desk

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July 13, 2018

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LoyaltyExpress, a portfolio company of New Capital Partners, has acquired SoftVu, a leader in creation, management, distribution and tracking of automated marketing strategies for direct-to-consumer markets in the mortgage lending industry. The investment begins SoftVu’s partnership with LoyaltyExpress, a provider of marketing automation and cloud-based CRM solutions for mortgage companies and banks.

Jeff Doyle

“SoftVu will fit very well into our LoyaltyExpress platform,” said James Outland, Managing Partner at NCP. “We’re excited to partner with Tim and SoftVu. He’s built an incredible company that will be a great complement to LoyaltyExpress in the mortgage tech space.”

“Partnering with SoftVu allows us to bring highly complementary solutions to our respective clients,” said Jeff Doyle, CEO of LoyaltyExpress. “This will further enhance both companies’ abilities to provide innovative and market leading solutions. Since getting to know Tim and the SoftVu team, I’m highly confident that our partnership will yield tremendous value for our combined client base.”

SoftVu, known in the market for its high degree of client focus and satisfaction, will leverage this partnership and investment to advance its prominent position and offer new and expanded services to its markets.

Tim Donnelly

“Our desire to provide even higher levels of value and expand our marketing innovations to our clients is in perfect alignment with LoyaltyExpress’ mission and NCP’s investment strategy,” said Tim Donnelly, Founder and CEO of SoftVu. “We are thrilled about this partnership with LoyaltyExpress, and with NCP’s deep experience and outstanding reputation, we’re excited to further enhance our ability to deliver even more value to our clients, plus expand our products and services through LoyaltyExpress’ platform.”

“We had heard about SoftVu’s reputation for delivering outstanding client focus and results, and through the due diligence process and getting to know the SoftVu team, we validated all of that and more,” said Adam Cranford, Managing Director at NCP. “Providing additional capital to this highly regarded, profitable enterprise will allow the existing leadership team to continue to provide innovative advancements and build on their already sterling reputation. We look forward to an exciting future with both entities.”

TITUS and Virtru Partner to Simplify Data Protection

Sales & Marketing

STS News Desk

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July 13, 2018

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TITUS and Virtru Partner to Simplify Data Protection

New solution combines industry leading data discovery, classification, and protection to ensure regulated and corporate confidential information remains protected wherever it’s shared

TITUS, a leading provider of data classification and protection solutions, and Virtru, a trusted provider of encryption and data privacy solutions, today announced a strategic partnership to deliver integrated data security and compliance offerings for enterprises of all sizes. The new partnership combines market leading data discovery, classification, encryption, and access control for both cloud and on-premise systems.

Businesses of all sizes have historically struggled to easily classify and protect the regulated and corporate confidential data that they create, store, and share. Legacy approaches are too cumbersome for end users, too hard to manage for administrators, or lack critical capabilities required for secure cross-platform data sharing. Integrating flexible data classification capabilities from TITUS with encryption and access control technologies from Virtru offers a streamlined experience for end-users and administrators.

The first TITUS/Virtru integrations protect email and attachments, delivering data classification and encryption for Google G Suite, Microsoft Office 365 and Microsoft Outlook/Exchange. The new offerings are particularly relevant for organizations moving to the cloud, where easily identifying and securing email and files remain among the top barriers to adoption.

“It is becoming increasingly apparent that third-party products designed to centrally and efficiently manage policy, privileges and activity will grow in use within midsize to large enterprises, and within highly regulated organizations of all sizes,” notes Gartner Inc. in Cloud Security Primer, Jay Heiser, January 17, 2018.

Based on the open-standard Trusted Data Format (TDF), TITUS and Virtru help simplify the process of identifying, classifying, and protecting sensitive information. Administrators can set up specific data protection policies centrally to ensure that data classified in a particular way will be protected consistently. For instance, an organization can set a policy that emails containing personal data from an European Union resident would always be encrypted before it reaches the cloud provider to help meet General Data Protection Regulation (GDPR) compliance requirements.

The partnership between TITUS and Virtru:

Supports compliance in the cloud: Meet compliance regulations and standards such as the EU’s GDPR, Health Insurance Portability and Accountability Act (HIPAA), Export Administration Regulation (EAR), and many others, by accurately classifying and automatically applying encryption and access controls to emails and files.
Protects the most sensitive data: Ensure intellectual property and other corporate confidential information is only accessible to authorized parties by enforcing policy standards that apply to how information is shared.
Provides a seamless multi-platform integration into security ecosystems: Security and risk professionals can more easily connect and extend TITUS and Virtru to other security solutions of their choice, such as Data Loss Prevention and Cloud Access Security Brokers, controlling how data protection is built in the flow of work for employees to meet specific business needs.

Supporting Quotes:

Jim Barkdoll

“Organizations need to have the ability to protect data on their terms with the flexibility to set policies and actions that keep information flowing freely and securely,” said Jim Barkdoll, CEO of TITUS. “Virtru shares the same philosophy that data protection must be a seamless experience for end users that gives them the confidence to make the right decisions to keep valuable data secure.”

“As companies move to cloud platforms like Microsoft Office 365 and Google G Suite, they want to ensure they retain full control over who can access their most sensitive content,” said John Ackerly, CEO of Virtru. “Our integrated offerings with TITUS help enterprises make move to the cloud with the confidence that they remain in control of their data.”

Aktana Announces New Product Integrations with Salesforce for the Life Sciences Industry

STS News Desk

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July 13, 2018

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Aktana Announces New Product Integrations with Salesforce for the Life Sciences Industry

Integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI Apply Aktana’s Decision Support Expertise to Drive Intelligent Multichannel Engagement with Healthcare Professionals

Aktana, a pioneer in decision support for global life science companies, today announced new product integrations with Salesforce Sales Cloud, Marketing Cloud, and Einstein AI. The native integrations embed decision support in sales and marketing teams’ workflows to drive smarter multichannel engagement. That decision support takes the form of data-driven suggestions and insights that inform smarter actions and improve customer engagement with healthcare professionals (HCPs) across channels. Two of the top ten global life science companies are already benefiting from the new integrations.

Mike Luessi

“Aktana has proven experience delivering decision support and machine learning to the life sciences industry,” said Mike Luessi, RVP, Healthcare and Life Sciences at Salesforce. “Through this collaboration, we expand the value of our platforms to enable sales and marketing teams to align around the customer journey.”

“The go-to-market model in life sciences has evolved from one that is highly scheduled and push-oriented to a dynamic exchange between companies and the physicians they serve,” said James Wong, vice president of product management at Aktana. “With Salesforce, we equip commercial teams with the tools and knowledge to respond to the ever-changing needs of the customer, and to do so in an efficient, coordinated fashion.”

Aktana and Marketing Cloud Enable Multichannel Marketing

Marketers can incorporate Aktana decision support as part of the multichannel customer journeys they build within Marketing Cloud. By providing relevant context to generate critical suggestions and insights, marketers can empower field actions to align with their brand strategy as intended. Marketers can also set field activity, or inactivity, to trigger customer journeys within Marketing Cloud, incorporating known preferences to personalize the customer experience.

Aktana Embeds Decision Support in Sales Cloud for Medical Device Companies

Aktana has enhanced its existing Sales Cloud integration by now offering decision support tailored specifically for medical device companies. With Aktana’s data-driven suggestions and insights, companies can more easily deploy and monitor account-based selling strategies, encourage cross-team coordination, and set actions to meet maintenance contract obligations. Sales representatives can access critical information and recommended next actions to more effectively engage with customers — without having to leave Sales Cloud.

Aktana and Einstein Deliver AI-Powered Predictions for Life Sciences

Aktana has spent the last seven years focused exclusively on the use cases of the life sciences industry. This deep expertise combines with Einstein AI’s highly customizable platform to enable more contextual predictions specific to the life sciences market, such as likelihood of significant script change, based on training data and target models pre-configured by Aktana. The integration results in smarter decision support to recommend specific actions and messaging directly in Sales Cloud.

“Sales and marketing teams value new technology most when it leverages existing tools and workflows,” said James Wong. “By integrating with Salesforce, we empower commercial teams with intelligent insight directly in the user experience many already rely upon so heavily.”

Unify Square Announces New Microsoft Teams and Machine Learning Expansions for Market-Leading PowerSuite Software

Sales & Marketing

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July 13, 2018

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Unify Square Announces New Microsoft Teams and Machine Learning Expansions for Market-Leading PowerSuite Software

Company Momentum Continues with Expanded Asia-Pacific Operations Center and New Operations Center in Lithuania to Serve Growing Global Customer Base

Unify Square™, the leading provider of software and cloud managed services for Microsoft Teams and Skype for Business, today announced the expansion of three existing PowerSuitesolutions to add reporting and analytics for Microsoft Teams — Executive Dashboard, Usage & Adoption Dashboard, and Help Desk, as well as a new machine-learning-powered PowerSuite solution called Insights Center. This software launch was made in conjunction with the parallel announcement that Unify Square has already hired initial employees for a second Lithuania office and is also doubling the size of their existing Asia-Pacific office to accommodate up to 200 total global PowerSuite Network Operations Center (NOC) managed services technicians.

John Case

“These new releases for PowerSuite have put Unify Square at the bleeding edge of the unified communications ecosystem, particularly with Microsoft Teams-centric software solutions. This is just the beginning of our long-term strategy to continue to help improve the end-user experience for meetings, chats, and calls,” said John Case, CEO of Unify Square. “Simultaneously, growing our presence in Lithuania with the creation of our second NOC and escalating our Asia-Pacific operations will allow us to better service our expanding and wide-reaching customer base – we estimate we will double our footprint in the next year.”

PowerSuite for Microsoft Teams

This week, PowerSuite launched the first of many upcoming expansions to its repertoire of Microsoft Teams services with three important solutions. These expanded services have already been rolled out by several forward-looking companies that require a single pane of glass for simultaneously viewing both Microsoft Teams and Skype for Business performance. These offerings join PowerSuite Cloud Managed Services for Teams, Teams Transformation Services, and Teams User Adoption Services as IT teams around the globe begin to manage the transition of users from Skype for Business to Microsoft Teams:

PowerSuite’s Executive Dashboard is an easy place to visualize the progress of active, enabled, and targeted usage for Microsoft Teams and Skype for Business deployments.
The Usage & Adoption Dashboard measures active usage of clients, devices, and modalities (chats, meetings, calls, etc.) versus plan in order to help track adoption and ROI.
The Help Desk solution analyzes user and system behavior during meetings, chats, and calls to deliver diagnostic input and remediation guidance to end-user support professionals.

PowerSuite Machine Learning Growth

In addition to the new Microsoft Teams solutions, PowerSuite has added a powerful net-new machine-learning-driven solution. Insights Center is a centralized hub for IT to view a prioritized list of technical and system-related problems in the environment requiring attention, along with a clear way to track progress towards resolution. Proprietary UC-Core™ Technology algorithms and continuous machine learning detect system anomalies and surface the key user-impacting “hot spots” in the environment, allowing IT to better optimize their remediation process and thereby reduce total cost ownership.

Managed Services Expansion in Europe

In order to respond to the growing demand for managed services for both Microsoft Teams and Skype for Business, Unify Square is building out a second PowerSuite Network Operations Center with room for up to 80 employees to open alongside the existing Unify Square developer office in Vilnius, Lithuania. According to the most recent European Innovation Scoreboard, Lithuania ranks as one of the fastest growing innovators in the European Union.

Although located in Europe, the new NOC will carry the same 24×7 charter servicing global customers as the original Unify Square NOC in the Asia-Pacific region, which is planned to double in size this year. In addition to providing even higher levels of business continuity services, the combined locations will allow the company to expand the vitally important managed services and developer employee ranks. Those who are on a mission to change the unified communications world can view open positions at: https://www.unifysquare.com/careers/.

Continued Momentum

In June, Unify Square announced it raised an additional $10 million in a Series C round. Led by global investment holding group PRIMEPULSE SE, the new funds have already kickstarted this company’s renewed go-to-market effort for managed services and accelerated the development of its industry-leading Unify Square PowerSuite software product line.

Earlier this year, Unify Square was designated as a 2018 “Cool Vendor,” based on the May 8, 2018 report titled, “Cool Vendors in Unified Communications and Collaboration,” by Christopher Trueman, Steve Blood, Gyanee Dewnarain, Vivek Bhalla, and Mike Fasciani at Gartner, Inc. The report recognizes the user experience’s primacy in the digital workplace.

Splice Machine’s Data Platform for Intelligent Applications Now Available as a Fully Managed Service on Microsoft Azure

Sales & Marketing

STS News Desk

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July 13, 2018

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Splice Machine’s Data Platform for Intelligent Applications Now Available as a Fully Managed Service on Microsoft Azure

Addition of Azure gives companies cloud independence while leveraging an open source, scale out SQL RDBMS, data warehouse & machine learning platform in one

Splice Machine today announced the public release of its intelligent application platform on the Microsoft Azure cloud service. This gives Splice Machine’s customers another way to use the data platform while having the independence to deploy on premise, on Amazon Web Services, and now, on Azure. With Splice Machine, companies can develop and deploy smarter, predictive applications designed to integrate fast data streaming, transactional workloads, analytics and machine learning, enabling business transformation at performance, scale and an affordable price point.

The Splice Machine data platform enables customers to build and deploy predictive applications on a more simple architecture, requiring fewer infrastructure engineers to duct tape compute engines together and requires much less data movement so that analysis and machine learning is up-to-date. Unlike most data platforms, Splice Machine is a scale-out SQL data platform that can run fast OLTP and in-memory OLAP on the same platform, along with machine learning and streaming.

“We are excited to have the Splice Machine intelligent application platform now available on Microsoft Azure,” said Jim Brisimitzis, GM, U.S. Startups at Microsoft. “For today’s modern applications that need to make decisions in the moment based on data created just moments ago, Splice Machine offers an easy-to-use and powerful scale-out SQL RDBMS, data warehouse & machine learning platform in one that can be deployed on the Microsoft Azure cloud service.”

Monte Zweben

“We fiercely believe in cloud independence and want to give our customers more choice in how they run their mission-critical applications,” said Monte Zweben, CEO, Splice Machine. “Splice Machine replaces or offloads traditional and cloud-based RDBMS and Data Warehouse solutions, simplifying architecture, reducing cost, and improving scalability and performance. Now, we have given customers the choice to deploy their applications on Splice Machine as a fully managed cloud service on Azure, AWS, or on premise using affordable Hadoop clusters, but without the complexity of operating Hadoop.”

Splice Machine also allows companies to easily migrate on-premise relational database management system (RDBMS) applications at great scale to the cloud as a full ANSI SQL RDBMS and Data Warehouse in one. Customers already realize single record lookups and updates in a few milliseconds at petabyte scale. Additionally, Splice Machine’s analytical capabilities enable extreme analytical concurrency, even at billions of records, with standard connectivity to BI tools such as Tableau and MicroStrategy.

Stefanini Invests in Strategic Salesforce Support and Customization Services

Sales & Marketing

STS News Desk

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July 12, 2018

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Stefanini Invests in Strategic Salesforce Support and Customization Services

Stefanini TotalCare for Salesforce is comprised of extremely cost-effective and flexible managed services for Salesforce help desk, admin, enhancement, and on-going development support

Investing in Salesforce to drive business solutions, Stefanini, a $1B global IT provider, offers an extensive set of end-to-end Salesforce services that provide strategies to expand the capabilities of clients’ enterprise CRM systems. Customized to clients’ unique needs, Stefanini’s suite of Salesforce solutions enable clients to maximize ROI and the potential of their CRM platform. Following years of successful project implementations, Stefanini is rapidly increasing its investment in its Salesforce delivery team resources and capabilities on a global scale.

Eric Edgerton

As a flexible and agile partner, Stefanini offers customized Salesforce solutions to provide better visibility to customer data and enable clients to make better decisions. “Whether implementing a basic sales automation solution or leveraging the platform for more complex digital strategy, customization and experience are the keys to leveraging Salesforce for your unique business requirements. With Stefanini’s knowledge and expertise of Salesforce’s extensive ecosystem, we make sure that you are optimizing the platform to deliver value to your business,” said Eric Edgerton, Director of Stefanini’s Salesforce practice.

Stefanini’s Salesforce solutions fall into two primary categories: custom development and integration as well as support and maintenance. Powered by a team of certified industry experts, Stefanini’s development and integration services can deliver custom apps for marketing, sales, service, and other business needs with advanced integrations to other enterprise systems or development platforms. For clients seeking cost-effective Salesforce support, maintenance, or on-going development, the company offers flexible managed services with the option of on-shore, near-shore, or off-shore delivery.

Comprehensive, Detailed, and Highly Architected Salesforce Solutions

Stefanini takes pride in delivering solutions that meet dynamic business objectives. Our agile approach to application development ensures that the customer stays engaged throughout the development process. In addition to Salesforce, our expertise in other web and mobile application development platforms allow us to deliver comprehensive, cross-platform solutions. Our architecture-first approach and integration experience enable us to deliver enterprise solutions that scale.

“We understand that business needs change and evolve. As powerful as the Salesforce platform is, it is imperative to deliver solutions that are architected, designed, and built for growth from the start. Customers not only choose us for our deep Salesforce experience, but for the business growth and digital transformation initiatives we drive through systems integration, application development best practices, governance, and on-going support,” said Mr. Edgerton. “There’s a reason why the majority of our clients are repeat customers.”

Stefanini also recognizes that many clients do not have the budget to retain in-house staff to support their ever-changing needs. Couple this with the fact that Salesforce is continually introducing new technology and capabilities like Einstein, IoT, and Analytics into the platform – which require even greater specialized skills – and the problem becomes even worse. Stefanini’s TotalCare for Salesforce fills that gap by providing flexible and cost-effective managed services for the initial deployment through on-going support and maintenance.

“With Stefanini’s strong global presence, deep industry expertise and flexible delivery models, we have the ability to transform and optimize Salesforce for small businesses or global enterprises alike,” Edgerton affirmed.

With a presence in 40 countries and the ability to provide service support in 35 languages, Stefanini leverages its global footprint, years of industry-specific experience and a vast range of resources to deliver solutions with speed, flexibility, and responsiveness to customers’ Salesforce instances and service desks around the world.

Media Agencies Conquer Industry Transparency Issues with NetSuite

SAM Labs shoots for global STEAM education with help from NetSuite

Transcosmos Powers Global Omnichannel Customer Service with Bright Pattern Cloud Contact Center

Gridsum Renews Contract with SAIC Volkswagen

New Capital Partners Announces LoyaltyExpress Investment in SoftVu

TITUS and Virtru Partner to Simplify Data Protection

Aktana Announces New Product Integrations with Salesforce for the Life Sciences Industry

Unify Square Announces New Microsoft Teams and Machine Learning Expansions for Market-Leading PowerSuite Software

Splice Machine’s Data Platform for Intelligent Applications Now Available as a Fully Managed Service on Microsoft Azure

Stefanini Invests in Strategic Salesforce Support and Customization Services

Popular Posts

Media Agencies Conquer Industry Transparency Issues with NetSuite

SAM Labs shoots for global STEAM education with help from NetSuite

Transcosmos Powers Global Omnichannel Customer Service with Bright Pattern Cloud Contact Center

Gridsum Renews Contract with SAIC Volkswagen

New Capital Partners Announces LoyaltyExpress Investment in SoftVu

TITUS and Virtru Partner to Simplify Data Protection

Aktana Announces New Product Integrations with Salesforce for the Life Sciences Industry

Unify Square Announces New Microsoft Teams and Machine Learning Expansions for Market-Leading PowerSuite Software

Splice Machine’s Data Platform for Intelligent Applications Now Available as a Fully Managed Service on Microsoft Azure

Stefanini Invests in Strategic Salesforce Support and Customization Services

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