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Nintex Recognises Top Channel Partners for Impactful Results with the Nintex Platform

Nintex, the world’s leader in intelligent process automation (IPA), is pleased to recognise exemplary channel partners in the United StatesEurope and Asia who are all leaders in their respective fields with 2018 Nintex Partner Awards.

Eric Johnson
Eric Johnson

“We couldn’t be more proud of what our 2018 Nintex Partner Award winners have accomplished this past year,” says Nintex CEO Eric Johnson. “Nintex partners are critical to our success and are helping customers across the public and private sectors realise the promise of digital transformation by showing them how easy and powerful it is to automate, orchestrate and optimise business processes with the Nintex Platform.”

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This evening senior leaders from Nintex celebrated with the company’s top partner organizations where each were recognised for their individual business achievements at an awards dinner in Las Vegas. Tonight’s event coincides with the start of the annual Microsoft Inspire conference where Nintex is a titanium sponsor.

2018 Nintex Partner Award winners were named across four categories including:

  • Business Excellence – success in driving new bookings and renewals
    • DocPoint Solutions in Fulton, Maryland
    • Amexus Infromationstechnik GmbH & Co. in Germany
    • Provoke Solutions in New Zealand
  • Business Acceleration – success in growing subscription licences year over year
    • Netwoven Inc. in Milpitas, California
    • adesso AG in Germany
    • Japan Business Systems Inc. in Japan
  • Customer Success – successful adoption and innovative use of the Nintex Platform
    • Protiviti in Menlo Park, California
    • Synergi in Gateshead, U.K.
    • KBQuest Hong Kong Limited in Hong Kong
  • Regional Spotlight – market impact and momentum
    • Databank lmx LLC in King of Prussia, Pennsylvania
    • ISS International Software Solutions in Lebanon
    • Antares Solutions Pty Ltd. in Australia

Data One GmbH was also recognised at the Nintex Partner Awards dinner for 10 years of partnership with Nintex.

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Vivo caps extraordinary My Time, My FIFA World Cup(TM) campaign in Russia

Global Smartphone Brand becomes the first FIFA World Cup sponsor to join the music performance of the Official Song before the final match

Global smartphone brand Vivo, wrapping up its sponsorship of the 2018 FIFA World Cup RussiaTM, joined the music performance of the Official Song to witness this memorable and extraordinary moment with all football fans.

With the FIFA World Cup Official Song ‘Live it Up’ performed by Nicky Jam featuring Will Smith and Era Istrefi, Vivo had the opportunity to expose an exclusive 90-second branded segment on the pitch-side. Fans at the stadium could also catch the performances on the giant screens through a frame branded with ‘Vivo Nex’, its newest flagship phone that was launched during the FIFA World Cup.

The segment was part of Vivo Super Time project, which consisted of music-themed activities to unite music fans from around the world. It also includes the Vivo DJ show, which spread cheer, and united football fans and music lovers at all 64 matches, and Vivo Swag, a dance movement aimed to unite both football and music fans around the world to create an iconic memorable moment for the 2018 FIFA World Cup Russia.

Beyond that and as part of Vivo’s “My Time, My FIFA World Cup™” campaign, Vivo also well planned the Vivo Super Fan Photographer programme. The programme provided a 56-strong contingent of football fans, celebrities, social media influencers, media partners and consumers from all around the world, with unique pitch-side access to capture exclusive content such as the pre-match warm ups, and share them with the world.

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Michael Chang
Michael Chang

Speaking following the final match show, Michael Chang, Brand Director, International Business, Vivo, said: “This has been an exceptional FIFA World Cup. From the action on the pitch, to the success of being a part of the Official Song performance before the Finals and Vivo Super Fan photographer programme, we’re honored to have been able to celebrate the culture of the FIFA World Cup, and bring the beautiful game closer to fans not just in Russia, but around the world.”

“We sponsored the 2018 FIFA World Cup to give drive global brand exposure for Vivo, and to show consumers all over the world Vivo’s passion for the extraordinary. Over the past month, we strongly believe that we have achieved excellent results. We are now excited about the future, and look forward to continuing our association with football and growth across the globe,” added Chang.

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In celebration of the FIFA sponsorship, Vivo launched the FIFA World Cup 2018™ limited edition Vivo V9 Blue – designed to capture the spirit of the FIFA World Cup. Following the launch of the limited edition Vivo V9 Blue, and during the tournament, Vivo followed up with the highly anticipated and groundbreaking Vivo NEX. The “next” era smartphone with its bezel-less display, on-screen fingerprint sensor, Screen SoundCasting Technology and elevating pop-up selfie camera, allows consumers to experience the future and innovations beyond the imagination.

As part of its cooperation with FIFA, Vivo sponsored the FIFA Confederations Cup in 2017 and will sponsor the 2022 FIFA World Cup in Qatar.

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AceBot Launches Emotion AI Based Surveys To Tackle Survey Fatigue

AceBot, an AI based conversational survey tool, introduces emotion understanding capabilities to survey conversations. This enables users to tag sentiments of respondents and ask personalized follow up questions based on that sentiment.

Emotion AI can be enabled by users for any open ended questions with a simple check box.

All done on one survey, all done in real time!

Why should companies switch to emotion based conversational surveys?

Survey fatigue has been the most common problem faced by companies that run surveys. The surveys are too long or too personal or just too many questions, resulting in survey fatigue.

The most common method used to run surveys, i.e. web forms, don’t really address this issue but add to the survey fatigue with its monotonous and clinical approach to surveys.

The root of the problem lies in lack of engagement with the respondent.

Several studies have already outlined the solution to this widely known problem. Switching to conversational surveys and artificial intelligence can result in increase of response rates up to 85% as compared to standard web forms.

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To further add to providing better survey experience to each customer, emotion based personalized surveys are a necessity going forward.

Simply because a cappuccino person would never drink espresso!

What can you do with AceBot’s Emotion AI?

AceBot’s Emotion AI allows users to create multiple question branches in a single survey that personalizes the experience of a respondent based on their sentiment tagged in real time. AceBot has not only eliminated the manual task of tagging the response type, but also combined the effort of running multiple surveys into one!

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User 1:

AceBot: Hey Michael, which brand of chocolate do you prefer?

Respondent: Toblerone

AceBot: Same Pinch! I love them too. 

AceBot: How frequently do you buy Toblerone, Michael?

User 2:

AceBot: Hey Janet, which brand of chocolate do you prefer?

Respondent: Hershey’s Kisses

AceBot: I knew it! Many kisses to you.

AceBot: So Janet, how frequently do you buy Hershey’s Kisses?

Among a plethora of features, AceBot’s conversational tool also allows multiple formats (image, text & video) to be used in surveys and the questions can be of multiple types as well, such as options, multi-select, rank, emoji scale etc.

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Telkom Indonesia Launches OONA Mobile TV App on Brightcove Video Platform

OONA OTT to deliver mobile TV experience to 135 million Indonesians

Brightcove(NASDAQ: BCOV), the leading provider of cloud services for video, today announced that its video platform has been selected by Metranet Telkom Indonesia to launch OONA, a mobile app designed to deliver both live linear and VOD experiences to audiences on the go. OONA is Telkom Indonesia’s AVOD OTT service offering designed to revolutionise the TV distribution and viewing experience for 135 million subscribers across the country.

OONA provides mobile subscribers the best of Live TV and VOD entertainment with free and instant access to current-season shows from the largest US and European broadcast networks. The app is designed to enhance the user experience with innovative features like chat bots, chat with other viewers, offline caching, parental controls, screen capture with drawing and sticker editing, virtual wallet, and a 360-video player. Brightcove’s industry-leading Video Cloud platform will stream 20 live channels on OONA, as well as enable server-side ad insertion (SSAI) for a broadcast-like seamless ad experience.

Joddy Hernady
Joddy Hernady

“We are excited to be the first in Indonesia to launch OONA as part of our goal to bring first-class entertainment to our mobile customer base. With 135 million potential viewers, we understand the pressure is intense to ensure that even with free content, the streaming experience needs to be exceptional and the advertising experience should be seamless. This is why we selected Brightcove for their robust and scalable OTT video streaming architecture, industry-leading server-side ad insertion technology, proven track record of working with some of the world’s top OTT service providers, as well as having an established in-region technical support team,” Joddy Hernady, SVP Media and Digital Business, TELKOM Indonesia, said.

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“OONA is the future of OTT and a game-changer for TV operators and viewers in Indonesia, where great content, delivered on mobile, and monetised via an ad-funded model has hit the sweet spot. We are excited to be powering an OTT platform to 135 millions subscribers that combines the power of live and linear TV experience in one,” Ben Morrell, General Manager, Brightcove, Asia, said.

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Aurea CRM Introduces New Ways to Increase Sales Performance On-the-Go

Aurea CRM.client unleashes BYOD mobility and offline enablement to help sales and marketing teams conduct their most important work on their favorite devices

Aurea Customer Relationship Management (ACRM) today announced several product enhancements, including the release of a new mobile app, called Aurea CRM.client. This latest mobility innovation extends ACRM’s existing iOS and Windows offerings so customers can seamlessly access essential functionality on the platforms and devices they use most, making it easier to get work done on-the-go through one powerful app.

Part of the Aurea family of companies, ACRM provides a comprehensive customer relationship management solution that helps businesses drive customer engagement tools deep into their sales organizations. With end-to-end capabilities for sales, marketing and customer service, ACRM provides a one-stop-shop that delivers a compact overview of team activities, sales pipelines and key performance indicators so sales leaders can set priorities and make informed decisions.

Christian Stadlmann
Christian Stadlmann

“Studies show companies gain an extra 240 hours of productivity annually from employees using mobile devices. This is why it’s especially important to give sales teams full freedom from their desks with bring-your-own-device initiatives,” said Christian Stadlmann, general manager of Europe and senior vice president of global sales at Aurea. “In order to meet the demands of today’s increasing remote workforce and put indispensable mobility solutions into the hands of sales reps worldwide, we’re delivering a solution our customers can use on their favorite devices at any time. Aurea CRM.client builds on the offline enablement we’ve offered for years with Aurea CRM.pad, while providing more power, flexibility and device independence than ever.”

Available now in the Apple and Microsoft Windows app stores and coming soon to Android, Aurea CRM.client provides better ways for sales reps to manage leads and opportunities and capture meeting notes on any Windows or iOS device. Aurea CRM.client lets users access and update vital customer data, even when offline or in poor coverage areas, so they can make informed decisions anytime, anywhere. This new universal app will build on the configurations previously available through its predecessor, Aurea CRM.pad, and offer simple and seamless migration. Aurea CRM.client is included in every ACRM Enterprise Edition subscription, and available to ACRM Standard Edition clients as an add-on subscription.

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In addition to these new mobile capabilities, ACRM will roll out major performance improvements and other enhancements to the next version of its Enterprise Edition in the coming months, including deeper email integration with bi-directional contact synch functionality, simplified report sharing and automated export to more third-party databases. For information on the latest ACRM capabilities, click here.

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Concord Contract Management Platform Now Available on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

Concord customers now benefit from accelerated time-to-revenue through streamlined contract management, negotiation and signature

Concord, a leading contract lifecycle management platform, today announced it has launched Concord on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. The Concord platform creates a single, automated, collaborative and digital environment where contracts are managed as a key business process, enabling companies to improve the time to revenue, efficiency, scale and internal policy compliance of sales contracts.

Concord launches on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways

As organizations scale, contracts are often one of the first things that begin to lag. This can impact sales velocity as the time between proposal and signing begins to steadily increase. Concord helps eliminate slowdowns and bottlenecks in the sales and contract negotiation cycle. It provides easy access to standard contract templates, redlining within the platform, real-time conversation and editing, approvals and e-signatures. With all parties and documents in a central, collaborative digital location, the traditional frictions surrounding contract negotiation are eliminated and time to revenue is accelerated..

Mike Wolff
Mike Wolff
Matt Lhoumeau
Matt Lhoumeau

Concord CEO Matt Lhoumeau commented, “Until now, the process behind sales contracts has been fragmented, and often manual. Concord transforms the business processes of contract management, negotiation and signature into an automated, simple, secure, single and collaborative digital environment. The availability of Concord on Salesforce AppExchange is a huge advantage for customers in terms of improving their pipeline management, negotiation process and time to revenue.”

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“We are happy to welcome Concord onto the AppExchange, as they provide customers with an exciting new way to reduce the time between contract proposal and contract closing,” said Mike Wolff, SVP, ISV Sales, Salesforce. “The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success.”

New B2B Platform Identifies What Customers Will Most Likely Buy From You Next

Day2Leads uses Predictive Intelligence to drive repeat business faster

ChannelEyes has launched Day2Leads, the new way that businesses drive repeat business.  Day2Leads is the first Cloud-based SaaS platform to apply predictive analytics for installed base sales.  Using cutting-edge data science and machine learning, Day2Leads will find untapped leads for the next purchase an existing customer is likely to make.

Step 1: No matter how many SKUs or how customizable your solution, Day2Leads can digest your data and build a predictive model. Step 2: We’ll use our predictive analytics engine to find who’s most likely to buy next, when they’ll buy and how much they’ll spend. Steps 3: Fill your pipeline with opportunities from your current customer base for upsell, cross-sell, add-ons and consumables. Step 4: Leverage your CRM and Marketing Automation system for scalable ABM that uses your follow-up workflow.
Step 1: No matter how many SKUs or how customizable your solution, Day2Leads can digest your data and build a predictive model. Step 2: We’ll use our predictive analytics engine to find who’s most likely to buy next, when they’ll buy and how much they’ll spend. Steps 3: Fill your pipeline with opportunities from your current customer base for upsell, cross-sell, add-ons and consumables. Step 4: Leverage your CRM and Marketing Automation system for scalable ABM that uses your follow-up workflow.
Dave Geoghegan
Dave Geoghegan

Over the last 8 years ChannelEyes has helped large and mid-sized companies that “sell everything from software to furniture,” said Dave Geoghegan, CEO of ChannelEyes. “A recurring theme with our clients has been ‘how can we generate more leads’? We developed Day2Leads because the answer was already in their data.”

“Existing customers are an untapped source of high quality opportunities,” Geoghegan said.  “B2B Sales and Marketing teams typically focus on new logos and don’t spend enough time maximizing revenue from existing customers.  Using predictive analytics on sales transaction data – we can predict the next items your customer is likely to buy.  It’s similar to how Amazon recommends or suggests products to buy while you are shopping.”

Turning Customers back into prospects

Day2Leads identifies high-potential opportunities for:

  • Upsell
  • Cross-sell
  • New products
  • Consumables from historical sales transaction data.

It loads sales transactions from an ERP or Accounting System and returns a pipeline of high-potential leads.

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Geoghegan continued, “Using your existing workflow, customer lifecycle teams can feed these leads into their CRM for follow-up or leverage selected leads to make email marketing campaigns more effective.  For organizations with a Reseller Channel, distribute the leads and have Partners do the follow-up. The result is a more efficient sales process and a faster path to predictable revenue for installed-base sales.”

The Day2Leads SaaS Platform is powerful enough to handle large numbers of transactions and complex products. No matter what color chair a customer purchased or how many pages per minute the printer supports, Day2Leads analyzes buying patterns and predictive indications to identify the next item your customer is likely to buy, when they will most likely make their purchase and for how much.

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Yext to Deliver Insights on How Voice Technology is Changing Business at VOICE Summit

Leaders from Yext will lead sessions at VOICE Summit on the impact of voice search across industries

Yext, Inc. (NYSE: YEXT), the leader in Digital Knowledge Management (DKM), today announced that five of the company’s leaders will speak at VOICE Summit, the nation’s largest multi-day voice-first conference. The conference takes place at the New Jersey Institute of Technology (NJIT) in Newark, NJJuly 24-26, 2018.

On Wednesday, July 25, at 9:00 a.m., Yext Founder and CEO Howard Lerman will deliver a keynote entitled, “Giving Voice to the Intelligent Future.” Lerman’s keynote will discuss the impact of voice and technologies delivering more personalized, contextually relevant experiences than ever before. Lerman will detail how this revolution is changing the way we seek, discover, and engage with businesses.

“Voice search and AI are transforming how consumers discover businesses every day with the rise of AI-powered services like Alexa, Siri, and Google Assistant,” said Lerman. “This macrotrend changes how businesses will reach and win customers in the intelligent future. I look forward to discussing what this will mean for business and our daily lives at VOICE Summit.”

Pete Erickson
Pete Erickson

“We’re thrilled to have a leading company like Yext so well represented at VOICE, joining more than 175 speakers from around the world as we explore the cutting edge of this fast moving industry transformation,” said Pete Erickson, Founder of Modev, the host of VOICE Summit.

Along with Lerman, Yext leaders will speak throughout the conference on voice technology and how it affects business and our daily lives.

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  • Jeff Rohrs, CMO of Yext, will appear on the panel, “CMOs Take on Voice.”This panel will cover the new opportunities and challenges facing CMOs with the arrival of voice interaction as a mainstream source of access. Topics will include new opportunities and leaders when it comes to Voice interaction and marketing; the state of the market and the multi-modal future. This panel of industry-leading CMOs will help attendees understand the pitfalls, existing challenges and opportunities of this exciting new era. Date: Thursday, July 26thTime: 11:30 am – 12:30 pm
  • Shane Closser, Head of Industry/General Manager – Financial Services at Yext, will lead a breakout session entitled “How Voice Will Impact the Customer Journey for Financial Services”This session will address how the customer journey for financial services is evolving. As consumers transition more of their financial lives to smartphones and voice assistants, it will cause broad and sweeping changes across financial services firms. Customers are using voice assistants to source information, find branch locations, and interact with brands, services, and products. In this session, Closser will cover the latest trends in the customer journey, best-in-class examples of voice in Financial Services, and how financial services professionals can leverage voice search to grow market share.Date: Tuesday, July 24thTime: 4:30 pm – 5:00 pm
  • Duane Forrester, Vice President of Industry Insights at Yext, will lead a breakout session entitled “How to Create a Successful Voice Strategy and Brand Persona”Forrester will speak on the effective optimization for voice search, including understanding the customer, understanding the technology, and building a compelling brand persona. This is a new opportunity to connect with consumers and develop trustworthiness and loyalty, providing a customer experience that will drive revenue and repeat interactions. In this session, attendees will get a comprehensive overview of voice search optimization and an in-depth, tactical guide to building their brand’s persona for voice.Date: Tuesday, July 24thTime: 11:00 am – 11:30 am
  • Lee Zucker, Head of Industry – Food Service at Yext, will lead a breakout session entitled “Alexa, Can You Find My Restaurant?”Zucker’s breakout will cover the new ways consumers search for restaurants. According to a recent Yext study, almost 70% of the time, consumers are searching by cuisine type or food item, not by a restaurant name. 63% of consumers dine at a restaurant within 24 hours of their search, more than 30% within an hour. Restaurants that become the most prominent traditional or voice search answer to questions like “drive thru open now” or “best pizza near me” will capture customers at their moment of intent no matter where, when or how they’re searching. In this session, Zucker will dive deep into two major trends impacting the restaurant industry. Restaurant brands can leverage these new trends to better manage their public-facing data and have a greater chance of being THE answer in intelligent search.Date: Tuesday, July 24thTime: 3:30 pm – 4:00 pm

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Silicon Valley leader joins JLL as Chief Digital Product Officer

Former Google executive Vinay Goel’s technology product expertise to help JLL clients drive business transformation

JLL announced today the appointment of former Google executive Vinay Goelas its Chief Digital Product Officer, reinforcing the company’s position as the digital leader in corporate real estate. JLL created this new role to oversee delivery of innovative technology solutions to enhance clients’ business performance.

Corporate real estate and workplaces are increasingly viewed as strategic drivers of business transformation and digital strategy. Goel’s appointment will ensure JLL clients have access to the best technology expertise and products in order to drive business transformation, integrate new technologies into their workplaces and use data-driven insights to derive new value from their real estate portfolios.

Goel brings JLL a blue-chip Silicon Valley track record. He has helped usher in technologies that have transformed how we access, use and share information that powers how we live, work and play. He served in global product leadership roles at Google – including Google Maps, Google Apps, Google Station and other high-profile products during his 11-year tenure. Earlier in his career, he was Country Head of Products for Google India and held product development and management roles at companies including Oracle, Intel, CheckPoint Software and Silicon Valley startups. Goel graduated with a master’s degree in management from Northwestern University’s Kellogg Graduate School of Management and a bachelor’s degree in computer science from the University of California at Berkeley.

“Vinay joining JLL is a game-changer for the corporate real estate industry,” said John Forrest, Global and Americas CEO, JLL Corporate Solutions. “Technology is creating unprecedented opportunity for organizations to unlock significant latent potential in their corporate real estate portfolios. His 30-year track record of digital innovation leadership, combined with our incredible JLL team, will accelerate our ability to deliver products and insights that help clients drive business transformation.”

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Goel’s newly created executive role marks the latest move in JLL’s mission to transform the real estate industry through technology-based innovation. Last year, JLL brought on two Silicon Valley veterans to launch JLL Spark, a global division dedicated to identifying and delivering new technology-driven real estate service offerings. Recently, JLL Spark announced the creation of its $100 million Global Venture Fund for investment in companies innovating in proptech. Goel will collaborate with the JLL Spark team as well as the broader JLL organization in his role.

“I am excited to join JLL at such a transformative time for the company and for the industry,” said Goel. “Technology is revolutionizing the future of work and how employers attract and retain talent, which creates tremendous opportunity for our industry and the clients we serve. New areas such as AI, machine learning, blockchain and internet of things will have a profound effect on workspace decisions and operations.  I look forward to helping shape that future.”

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CommerceHub Names Ecommerce Industry Veteran Mike Amend COO

Former JCPenney, Home Depot Executive and Drop-Ship Expert to Bring Wealth of Retail and Digital Experience to New Role

CommerceHub, Inc. (“CommerceHub”), a leading distributed commerce network for retailers and brands, today announced that Mike Amend has joined the company as Chief Operating Officer.  Amend comes to CommerceHub after holding various executive leadership positions at leading retail and technology companies, including serving as EVP Omnichannel at JCPenney, VP Online at The Home Depot, Chief Technology Officer of Global Online at Dell and Deputy Chief Technology Officer at BEA Systems.

“Mike brings a long history of success driving ecommerce growth for top retailers and extensive technology leadership experience to this role. He has a proven track record of transforming business, strategy, technology, and operations at retailers so they can compete effectively in a digital world,” said Frank Poore, Founder and CEO, CommerceHub. “As COO, he will focus on accelerating product innovation and aligning our service and operations teams with our customers to help them leverage CommerceHub’s platform and network to grow revenue and expand merchandise assortments.”

Mike Amend
Mike Amend

As EVP of Omnichannel at JCPenney, Amend was instrumental in leading the digital transformation of the brick and mortar retailer with expansion of product selection with drop-shipping, ship-from-store, a new mobile experience and tightly integrating the online and in-store channels. Prior to that, under Mike’s leadership as VP of Online for The Home Depot, online sales grew to over $4 billion. At Dell, Amend led the global online technology organization, delivering best-in-class online experiences that led to billion-dollar growth.

“Retailers and brands are under intense pressure to grow revenue and deliver exceptional customer experiences,” said Mike Amend, COO, CommerceHub. “At the center of ecommerce supply, demand and delivery, CommerceHub is uniquely positioned to help leading retailers and brands grow omnichannel revenue and delight their customers at the same time.”

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