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Propertybase VP of Engineering to Speak at Dreamforce

Session focuses on advanced Salesforce topics for ISV partners

Propertybase, the leading global real estate platform, is pleased to announce that Vice President of Engineering, Philipp Frank, will be a speaker at Salesforce Dreamforce in San Francisco(September 25 – 28, 2018). Experienced in architecture, software development and cloud integration for over 10 years, Philipp Frank will bring his extensive knowledge of SaaS and force.com to the session: Circle of Success for Partners, Advanced Topics for ISV Partners.

Philipp Frank, VP of EngineeringSince January 2017, Philipp has led the Propertybase Engineering Team in Munich, Germany. Using modern web frameworks like React and AngularJS on top of force.com, he and his team have created the most configurable real estate CRM available on the market.

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“I’m excited to travel to Dreamforce in order to share my experience working within such an integrated and scalable environment as an ISV partner,” said Frank. “Designing and deploying on top of Salesforce, leveraging the Lightning Design System and Salesforce DX, has allowed us to take the Propertybase product to the next level and I look forward to sharing my insights at the largest tech learning event.”

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With over 2,700 exciting and inspiring sessions taking place at Dreamforce, it can be described as the most innovative software conference in the world. The Salesforce platform has enabled the team at Propertybase to build a configurable product that meets the needs of growing real estate brokerages, teams and agents.

“Propertybase’s unique position as the global real estate platform of choice has been a direct result of our long-standing partnership with Salesforce and force.com,” said Vance Loiselle, CEO of Propertybase. “We’re very excited to share the innovative work and best practices our team has built on top of the #1 CRM platform in the world.”

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LumApps Uses Copper to Better Manage Customer Relationships and Effectively Scale Globally

Thanks for Copper’s New Approach to CRM, LumApps Doubled its Customer Base

LumApps, the intranet recommended by Google, is using Copper to redesign the way its employees engage with new and existing customers. Copper has transformed LumApps’ business over the past year, resulting in unprecedented revenue, employee and customer growth. LumApps’ employees are experiencing the future of CRM in productivity suites with Copper and its employees are now able to focus largely on relationships instead of manual data input.

LumApps uses Copper to manage leads and clients for their entire lifecycle, from the inbound lead to forming the lasting relationship. Copper makes everything from sales processes and open opportunities to forecasting more clear. LumApps is also able to identify long-term, high value sales leads with Copper’s technology so that their team’s focus can be on the right open opportunities.

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“Copper has been a fundamental part of the reason that we’ve been able to scale globally so quickly,” said Olivier Chanoux, chief marketing officer and co-founder at LumApps. “Much unlike previous CRM offerings like Salesforce, Copper’s easy interface and familiarity in G Suite makes the ramp up process for new employees completely frictionless.”

In 2016, LumApps was operating solely in Paris, France, with a small staff. Fast forward to late 2018, and they are now operating as a large team worldwide. By using Copper to seamlessly manage sales and relationships, LumApps has experienced 450% growth in sales revenue from June 2017-June 2018 and has doubled its user base to over 2.5 million total users across the globe. By being integrated directly within a productivity suite that LumApps’ employees are used to like G Suite, employees are able to productive and efficient when it comes to managing relationships.

Read More: Interview with Sandie Overtveld, Vice President Sales, APAC at Zendesk

At LumApps, the relationship makers using Copper are not just on the sales team. Everyone uses it, from the SDR teams to professional services and administrative workers. After LumApps wins a new customer, the administrative and customer service management teams are able to help manage billings in an efficient and organized fashion with Copper.  With an easy-to-use interface, and a tool that works within the productivity suites that LumApps employees are already using, like G Suite, there is no disruption to current workflows or tasks. Copper was built to deliver a new way of managing relationships, while still allowing users to be productive, and LumApps is leveraging it to take the company to the next level.

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Frere Enterprises on the Promise of Artificial Intelligence to Close Deals

Artificial Intelligence (AI) promises to generate more leads and close more deals, which is the primary goal for any business. A recent article in Forbes discussed some of the ways AI can surpass the software that companies currently utilize to do more everyday tasks such as schedule meetings, write and send emails, and remind team members about projects and sales goals. There are a great many possibilities for AI including closing deals, training teams, reviewing employee performance and evaluating prospects. Brandon Frere, CEO of Frere Enterprises and other ventures, is highly enthusiastic about the many potential uses of AI in business.

“Though there is no current substitute for human interaction, evaluation and decision making, I am extremely excited about the many functions that AI can maximize,” said Frere. “Our job is to provide value for our clients and constantly make our sales strategies more efficient. AI has great promise to help with that.”

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AI has almost limitless potential. For example, though software can determine which team members are closing the most deals, AI can record the calls of team members who are successful at closing deals and identify specific language or actions that are the most productive. This information can be synthesized for multiple types of customers and products. Conversely, AI can effectively critique sales performance, delving into nuances about a team member’s challenges with specific products, customers and sales cycles. Concrete advice can be much more helpful than more general sales motivation, distilling definitive language and product information that can increase sales and team member success.

Another area of great potential for AI is prospect evaluation. Wouldn’t it be great to know if a prospect was a warm, warmer or hot lead? AI promises to distinguish between these possible customers and allows staff to prioritize and utilize customized strategies based on this analysis. Also, if AI can allow a salesperson to better understand when an opportunity is growing cold, strategies can be built to prevent customer cool down by understanding what made that prospect go cold.

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These are just some of the potential uses that businesses are looking at. AI might also possibly input information from a sales call into a Customer Relationship Management system (CRM), a time-consuming task that can free up time for sales. Additionally, one of the most labor intensive and expensive undertakings is generating leads, and AI might be able to produce leads that are most disposed to need company products and services. Of course, the primary use of AI is to analyze data, allowing managers to better predict sales conditions, clarifying budget allocation and increasing target attainment.

“There is a crucial human element to sales that isn’t going away anytime soon,” said Frere. “Salespeople are still best suited to connecting with a variety of customers and explaining the value of multiple products. Still, I remain very excited about the great promise of AI and how it can help maximize sales and sales strategies.”

Read More: Interview with Anil Kaul, CEO at Absolutdata

nCino Expands Presence to Sydney, Australia to Meet Increasing Demand in Asia Pacific for Advanced Technology and Digital Transformation in Banking

  • Leading cloud banking provider hires General Manager for Asia Pacifi
  • Company opens new office in Sydney to support growing customer base

nCino, the worldwide leader in cloud banking, today announced its expansion into the Asia Pacific region, with an initial focus on the Australia and New Zealand markets. This expansion further showcases nCino’s commitment to delivering on the global demand for digitisation and efficiency in the financial services industry.

A March, 2018 Gartner report, 2018 CIO Agenda: An Australia and New Zealand Perspective, showed growth/market share as the top most common business objective for 2018 in the Australia and New Zealand markets, followed closely by enhancing digital business/digital transformation offerings, out of 120 surveyed. nCino’s Bank Operating System, built on the Salesforce platform, allows financial institutions to achieve growth by increasing efficiency, while also meeting customer demand for a better, faster and more seamless banking experience. As a cloud-based solution, nCino empowers bank employees and leaders with insight into their organisation through an end-to-end solution combining customer relationship management (CRM), loan origination, workflow, account opening, enterprise content management and instant reporting capabilities. nCino integrates with a bank’s core and transactional systems, while replacing point solutions and manual-based processes.

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“Globally, financial institutions are under increasing pressure to deliver an improved customer experience, which is driving demand for an end-to-end digital banking solution,” said Charles Woodall, AVP Partner Sales, Industries Innovation and Partner Alliances, Salesforce APAC. “We expect to see adoption of the nCino Bank Operating System by financial institutions who want to use digital technology to create a better experience for customers.”

According to the World Economic Forum’s 2017–2018 Global Competitiveness ReportAustralia was rated as one of the world’s best performing financial centers, which is driven mostly by a stable and well-regulated banking sector. And, according to data from that same Global ReportNew Zealand ranked first in financial market development in 2017, proving to be a country ripe for technological transformation.

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In just six years, nCino’s customer portfolio has expanded to include over 200 financial institutions of all asset sizes and in multiple countries. Simultaneously, the Company’s workforce has grown to more than 500 employees worldwide, including in its Wilmington, N.C. headquarters and London, UK office, which opened in 2017. nCino plans to continue this growth by hiring personnel in key roles that understand local demands and can meet the needs of financial institutions in each individual market. To deliver on this strategic focus, Mark Bernhardi has been appointed as nCino’s General Manager – Asia Pacific, to lead the Company’s new Sydney-based team. His first strategic priority will focus on supporting the Company’s regional partners and hiring sales and professional services talent to drive the financial services digitisation and transformation agenda.

“Expanding into Australia and New Zealand is an important moment for nCino, and we are thrilled to have Mark leading the charge for us,” said nCino CEO, Pierre Naudé. “His in-region experience across financial institutions in driving teams to embrace innovation and digitisation is a tremendous asset as we expand our presence in these important markets.”

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With over 15 years of experience in the banking and finance sector, Bernhardi has in-depth knowledge and expertise in leading large complex transformation programs. His experience in retail and commercial lending, software development, and financial and operations management gives him the competitive advantage to navigate digital transformation in a rapidly changing landscape. Prior to nCino, Mark was Head of Commerce at Atlassian where he led delivery of a frictionless buyer experience on a multichannel commerce platform. Previously, Bernhardi held various senior leadership roles, in both retail and commercial, at Westpac, St George Asset Finance, Barclays Capital and Citigroup.

“Over the past six years, nCino has grown rapidly as financial institutions around the world look to differentiate themselves through digitisation,” said Mark Bernhardi. “I am excited to be a part of the next phase of this journey and am committed to continuing nCino’s mission in the region to transform the financial services industry through innovation, reputation and speed.”

Read More: Interview with Sandie Overtveld, Vice President Sales, APAC at Zendesk

SAP Introduces Intelligent Capabilities for Digital Supply Chain

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SAP SE (NYSE : SAP ) today announced new features to digitally optimize the supply chain and infuse it with intelligence from product design and production to delivery, operations and service. With the integration of SAP S/4HANA® to digital supply chain solutions from SAP, companies can gain new insights, make predictions and instantly adapt in an agile supply chain that extends to customers and supplier networks. The announcement was made at IMTS USA, being held Sept. 10–15 in Chicago, Illinois.

SAP’s leading presence and innovation in supply chain management continues to help companies around the world embrace Industry 4.0 technologies including the Internet of Things (IoT), Big Data, and machine learning–enabled automation. The latest solution updates enable an integrated supply chain and manufacturing environment with enhanced capabilities for production planning and scheduling, availability and fulfillment, compliance, health and safety, and production engineering and operations.

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“Intelligent technologies help businesses make better sense of data, plan and predict outcomes, and optimize the entire product lifecycle including the customer experience,” said Hala Zeine, president, Digital Supply Chain and Manufacturing, SAP. “SAP helps companies embrace smarter business based on data-driven insights to run supply chains with greater insight, speed and purpose.”

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Highlights of the new capabilities include:

  • Support for highly engineered products — consolidated operations including bill of materials, intelligent process planning, shop floor execution and integrated system testing. Production engineering and operations can be synchronized across manufacturing execution for complex assembly and low-volume operations, such as in aerospace and defense, which traditionally required manual processing.
  • 3D visualization and production — providing visualization from design through production to service and maintenance, and supporting the network of digital twins. Core business processing is combined with complete product lifecycle management to support decision-making, production and maintenance operations, and 3D printing of components.
  • Deeper sourcing and supply integration with Ariba® Network — enabling critical supply analysis, vendor selection and flexibility to adapt to changing global trade regulations and variable customer requirements.
  • Process production now supported with recipe management development — including the ability to track and find optimal recipes.
  • Proposal of suggested options for materials without purchase contracts — using machine learning that can reduce exceptions and errors when processing long lists of open purchase requisitions and help operational purchasers easily create requests for quotations with algorithm-based suggestions.
  • Demand-driven replenishment — improved buffer-proposal suggestions for transferred products using machine learning capabilities. This more precise inventory management results in better service levels and better return on assets.
  • Enhanced sales forecasts and delivery performance — by gaining reliable sales and fulfillment insights using predictive analytics and machine learning.
  • Advanced variant configuration — with new state-of-the-art algorithms that have been built together with the Fraunhofer Institute in Kaiserslautern and are optimized for the SAP HANA® business data platform. This enables a better user experience, such as by calculating alternatives in a more accurate way to avoid inconsistencies and by handling decimal values very precisely. More information is available here.

Read More: Interview with Sandie Overtveld, Vice President Sales, APAC at Zendesk

Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

Zendesk, Inc. (NYSE: ZEN) today announced it has acquired FutureSimple Inc., the company behind Base. Base is known for building modern, easy-to-use sales force automation software designed to help salespeople do their jobs more effectively. Zendesk will invest in Base’s ongoing market growth and product development, focusing on existing customers and delivering products for smaller, fast-growing sales teams, expanding to larger organizations over time.

“Base is a natural fit with Zendesk because we both share a passion for designing beautiful products built for the people who actually use them,” said Mikkel Svane, founder and CEO, Zendesk. “We want to do for sales what Zendesk has already done for customer service: give salespeople tools built around them and the customers they serve.”

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Founded in 2009, Base is a modern sales solution that provides integrated tools for communication, lead scoring, reporting and more. The company is widely recognized by customers and industry analysts for its leading mobile app and a user-friendly experience. Gartner has positioned Base as a Visionary in the July 2018 Magic Quadrant for Sales Force Automation1.

Base and Zendesk last year launched an integration between their products, bringing together support and sales information about customers. Among the companies using it is home loan education platform Mortgage Coach. Its director of IT and QA support services called the integration seamless and said it ultimately saved the team countless hours of data duplication.

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While legacy sales force automation tools are designed around rigid management processes that discourage salespeople from using them, Base gives sales teams the information and context they need to be effective and successful with prospects and customers. The result is a tool that helps salespeople work and sell more easily.

“Legacy sales tools were never built for the people actually using them. Our core philosophy in building Base, was to create a world-class experience for sales professionals to help them close more deals,” said Uzi Shmilovici, founder and CEO, Base. “Just like Zendesk set out to improve the customer experience, we set out to dramatically improve the sales experience for 30 million sales professionals worldwide. We are thrilled to be joining Zendesk in building the future of customer experience software.”.

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Currently serving over 5,000 customers globally across industries, Base has offices in San Francisco and Krakow, Poland. All of Base’s customers will continue to receive support and services, and the Base team will all be offered roles at Zendesk. Matt Price, formerly Zendesk’s senior vice president, product portfolio, will lead a team dedicated to growing Base across product and go-to-market.

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“The Base team is perfectly suited to join Zendesk in our mission to deliver helpful, easy to use, flexible and scalable products focused on the customer,” said Matt Price, senior vice president and general manager, Base. “Together we will build deeper integrations with our products so sales and service can more easily collaborate.”

Terms of the transaction were not disclosed. For the year ending December 31, 2018, the acquisition is not estimated to have a significant impact on Zendesk’s revenue and is expected to be dilutive to GAAP and Non-GAAP operating margin and earnings per share. These estimates reflect a reduction relating to fair value adjustments to acquired deferred revenue. Zendesk will provide further detail on the actual and expected impact of the acquisition on its results of operations for the year ending December 31, 2018 when it releases financial results for the quarter ending September 30, 2018.

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Domino Data Lab Named a Leader in Notebook-based Predictive Analytics and Machine Learning Solutions by Independent Research Firm

Achieved highest scores possible in platform, solution roadmap, partners, and market awareness criteria

Domino Data Lab, provider of an open data science platform, today announced they’ve been named a leader in the Forrester Research, Inc. report: The Forrester Wave™: Notebook-based Predictive Analytics and Machine Learning Solutions, Q3 2018.” The report evaluated nine vendors based on three criteria buckets: current offering, strategy, and market presence.

In addition to receiving the highest scores possible in the platform, solution roadmap, partners, and market awareness criteria, Domino Data Lab scored among the top three in the market presence category.

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According to the Forrester report, “Domino Data Lab lets you conduct experiments with your tool of choice. Domino Data Lab is all about making your data science teams more productive by working with them rather than forcing them to use just one notebook interface. Data scientists love their different tools, so Domino lets users code in Jupyter, Zeppelin and R Studio, but also in proprietary tools like SAS and DataRobot. It enables this through a unified platform that enables self-service provisioning of resources and allows teams to both standardize their environments and modify them when experimentation is called for.”

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“We’re honored by our placement as a Leader in The Forrester Wave report. In our opinion, it validates that we’re delivering on our mission to help companies become model-driven by helping them embed data science throughout the business,” said Nick Elprin, CEO at Domino Data Lab. “We’re hyper-focused on creating a data science platform supporting the entire model management lifecycle, from model development through model production and ongoing governance, and will continue on this path to help Domino clients elevate data science from a narrow technical skill to an organizational capability.”

Domino empowers model-driven business with its open, unified platform that allows data science organization to build, validate, deliver, and monitor models at scale. This accelerates research, sparks collaboration, increases iteration speed, and removes barriers to operationalization so that data science teams can deliver impactful models.

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B2B Marketing Technology Veteran Jenn Steele Joins Madison Logic as Chief Marketing Officer

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Madison Logic Strengthens Executive Team with Jenn Steele as Chief Marketing Officer, a Top Industry Talent in B2B TechJenn Steele

Today, a global ABM platform provider, Madison Logic, announced that Jenn Steele has joined the company as Chief Marketing Officer. In this role, Jenn will report directly to Madison Logic’s CEO Tom O’Regan. She comes to Madison Logic from Bizible, recently acquired by Marketo. In her CMO role, Jenn will lead the marketing efforts for the ABM company that already helps B2B marketers convert their best accounts faster by finding and engaging with the most influential individuals throughout the buyer journey.

As Chief Marketing Officer, Jenn will report directly to Madison Logic’s CEO Tom O’Regan. She comes to Madison Logic from Bizible, recently acquired by Marketo.

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Jenn Has Excellent Knowledge of How B2B Marketing Landscape is Shaping

At the time of this announcement, Jenn spoke to us about her role and vision as a modern CMO in the MarTech landscape. Jenn identified data and revenue as key pillars of any marketing strategy. For CMOs to succeed today, Jenn says, “Measuring revenue gives marketers the ability to make the right decisions about where to spend their resources. In both cases, it’s about efficiency and allowing your team to feel valued and productive.”

Jenn is not new to Madison Logic’s operations. The new Madison Logic CMO is respected in Martech ecosystem for the time she has spent with some of the leading B2B tech companies, including partners and tech support platforms.

“We are incredibly excited to have Jenn Steele, a respected marketing leader we have known for some time, on board as CMO of Madison Logic,” said Tom O’Regan.

Tom added, “Because of her experience at Bizible and Marketo–both close partners of Madison Logic–Jenn has excellent knowledge of how we fit into the B2B marketing landscape. And just as Bizible and Marketo are perfect complements to our account-based marketing platform, ActivateABM, Jenn is a strong and natural fit for Madison Logic on our current growth trajectory.”

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Stronger Marketing Team To Drive ActivateABM Expansion

At Madison Logic, Jenn Steele will be responsible for enhancing Madison Logic’s global reputation as the category leader in account-based marketing solutions and for positioning ActivateABM as the most comprehensive global account-based marketing platform available for B2B marketers looking to accelerate pipeline and drive revenue.

Jenn Steele joins Madison Logic as the company rolls out its self-service account-based marketing platform, ActivateABM Direct, which makes the same powerful solution used by the largest enterprises available to companies of all sizes.

“Madison Logic, Marketo, and Bizible share a vision of helping B2B marketers succeed,” said Jenn Steele.

Jenn added, “I really got to know Madison Logic through a joint case study with Bizible that proved ActivateABM drives real ROI for customers. I have always been impressed with Madison Logic’s passion for helping enterprise marketers succeed in penetrating target accounts. Now, I look forward to spreading the power and incredible ROI ofActivateABM across the broader B2B landscape.”

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More About Jenn

As Vice President of Product Marketing at Bizible, Steele drove the launch of Bizible Discover, the largest release in the company’s history. Her work for the company also propelled Bizible up-market, growing its foothold in larger enterprises. As a B2B marketing thought leader, Steele frequently speaks at industry events. In addition to B2B marketing, Steele writes on gender and leadership for a variety of outlets. As part of her ongoing commitment to diversity, she founded the Bizible women’s group to empower up-and-coming women in the martech space. Prior to Bizible, Steele held product and marketing roles at Amazon and HubSpot. She holds degrees from MIT and Simmons School of Management.

Read More: Interview with Sandie Overtveld, Vice President Sales, APAC at Zendesk

Domo Empowers SoftBank Corp. to Maximize Business Opportunities Through Better Data Utilization

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Domo® (Nasdaq: DOMO),  today announced that SoftBank Corp., one of Japan’s largest telecommunications service companies, is using Domo’s cloud-based platform to make better data-based decisions and take actions to drive the business forward.

SoftBank has enormous amounts of data scattered across the company that requires a substantial amount of time and effort to keep a pulse on the business. SoftBank needed a more holistic view into their marketing activities and sales productivity and a platform that could unify all data and reporting across the marketing and sales division. In addition, SoftBank wanted a more proactive and comprehensive technology approach that could easily scale across the enterprise as different parts of the business adopted a data-driven mindset.

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“Deploying Domo improved our ability to leverage all of our data, making it possible for us to have a more complete view of our business and accelerate the decision-making process,” said Daisuke Fujihira, Senior Director of the Digital Media Division at SoftBank Corp. “By enabling our employees with access to relevant data and promoting data usage across departments and roles, we are breaking down walls and fostering better and faster communication, which allows us to be more strategic and agile in driving the business forward.”

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By bringing together the people that run this business with the real-time data they need, SoftBank has been able to optimize marketing ROI and improve their B2B sales strategy by connecting business management data with the company’s pipeline data. He continued, “Domo has given us the ability to see where there are new opportunities, but just as important, Domo has enabled us to maximize the opportunities that we already have.”

With a library of more than 500 powerful, first-class data connectors, Domo easily pulls together data from multiple sources, providing a single platform where SoftBank can view, analyze and optimize the business, from anywhere, anytime and on any device. Domo’s platform also leverages machine learning algorithms, artificial intelligence and predictive analytics, to power more advanced insights, recommendations and alerts for business decision makers across the enterprise.

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WalkMe Introduces Intuitive Chat Interface That Automates User’s Needs

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Building on popular automation capabilities, WalkMe ActionBot intuitively understands user commands and completes tasks across multiple enterprise applications

WalkMe, the leading Digital Adoption Platform and one of the fastest-growing software companies globally, today announced the launch of WalkMe ActionBot, an intuitive chatbot designed to understand the user’s needs and automate complex tasks spanning across various enterprise applications. WalkMe ActionBot enables users to perform any task without prior knowledge or competency on any web, mobile or desktop application, delivering unprecedented efficiencies and user adoption.

WalkMe ActionBot can reside on a user’s desktop, email or any core business application. Users then simply type what they want to do in WalkMe ActionBot, effectively eliminating time wasted on numerous clicks and inputs across multiple business systems. Using natural language processing (NLP) technology, WalkMe ActionBot recognizes formal or casual phrases to direct users to the relevant application and even auto-populate fields in the system. Whether it’s requesting time off in HR applications, adding customer information in sales or marketing tools, or shortening time-to-competency for software training, WalkMe ActionBot automatically completes tasks for users, with no R&D effort or API integration required.

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“We are implementing WalkMe ActionBot to improve the onboarding process for our sales team. WalkMe ActionBot simplifies and streamlines how our employees use our core systems, by automatically completing tasks for them and enabling increased productivity,” said Brittany Boyd, Salesforce Training Specialist, Sales Learning and Development, at RentPath. “Our goal is to help our employees learn something new instantly and form good habits to drive long-term adoption. WalkMe is critical to helping us achieve a greater technology return on investment.”

Read More: Interview with Sandie Overtveld, Vice President Sales, APAC at Zendesk

WalkMe ActionBot builds upon the successful launch of WalkMe Automation earlier this year, which reduces the time spent by users on repetitive processes for both front and back office tasks. Over 33 percent of WalkMe’s customers have embraced WalkMe Automation capabilities, highlighting its critical role for successful digital adoption.

“While chatbots are increasingly embraced by organizations to improve the user experience, these solutions are typically limited to responding to basic queries,” said Rephael Sweary, co-founder and president at WalkMe. “WalkMe ActionBot takes the chatbot experience to an entirely new level, combining the latest innovations in automation, AI and NLP technologies to intuitively complete tasks on behalf of the user. As enterprises continue to invest in ways to improve and automate how we work, WalkMe ActionBot delivers tangible benefits in employee system mastery, productivity and adoption.”

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