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Linqia is the First Influencer Marketing Company to Offer a Complete Suite of Measurement Tools to Prove Effectiveness

The Linqia Intelligence Suite includes Dynata, formerly Research Now SSI, for ad creative impact, IRI for sales lift, Placed for store visits, and Samba TV for TV tune-in  

Linqia, the performance-based influencer marketing company, announced the availability of its new Intelligence Suite to assess a marketer’s ROI and ad effectiveness from their influencer marketing campaigns. As an industry first, brands and agencies can now directly measure the impact of a campaign to justify their influencer marketing spend across brand awareness, ad creative impact, consideration, purchase intent, offline store visits, in-store sales, TV tune-in and likelihood to recommend.

Linqia partners with industry leaders in measurement and attribution including Dynata, formerly Research Now SSI, for ad creative impact, IRI for sales lift, Placed for store visits and Samba TV for TV tune-in. Each report from Intelligence Suite measures the effectiveness of Linqia influencer marketing advertising by using validated third-party methodology. Results are reported by the brand’s audience segments to provide visibility into not only campaign performance, but learnings to inform future influencer campaigns and other marketing activities.

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“No one is more trusted by consumers to deliver your brand message than a friend who is a devoted user of your brand,” said Nishat Mehta, president of the IRI Media Center of Excellence. “Influencer marketing is now a vital component of a brand’s advertising campaign because of the authenticity of the message, but offline sales measurement has been lacking in the industry. We’re very excited to join forces with Linqia and their other measurement partners to fuel Intelligence Suite’s sales lift analysis with our industry-leading solutions. This analysis will not only help brands discover the impact of their campaigns but also help this growing marketing channel deliver more trusted advertising experiences for consumers.”

Virtually all large scale Linqia campaigns now include at least one report from the Intelligence Suite showing tangible metrics tied to impact, as well as actionable insights that can be applied to other marketing efforts. According to Dynata’s ad creative studies with Linqia, the average purchase intent increase to date across all measured Linqia campaigns is an 16% increase.

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“Influencer marketing continues to grow with $10 billion in ad spend projected in 2020 alone – those dollars are only valuable if they make an impact and you can measure that impact,” said Daniel Schotland, COO of Linqia. “We are proud to be partnered with the category leaders in measurement, allowing brands and agencies to measure success from top funnel metrics like impressions and brand lift to bottom funnel actions including store visits, TV tune-in, and in-store purchase. Influencer marketing is no longer a niche marketing tactic or a nice-to-have on the media plan. It’s now moving actual dollars for brands, and we’re able to prove that with our new Intelligence Suite.”

Linqia first selects influencers using PerformanceMatch to find the right influencers to create compelling organic content. After the organic campaign runs, Linqia’s proprietary, AI-based content qualification system called PerformanceLift determines which creative assets to amplify based on a series of tests and optimizations. When this is complete, brands can now use Linqia’s Intelligence Suite to measure and get insights into business metrics.

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Pub Ocean Launches Revenue Operations Consultancy Services for Publishers

Media industry veterans Justin Festa and Manny Balbin to spearhead the new offering

Pub Ocean, a technology company providing revenue-driven solutions for digital publishers, announced the launch of its Revenue Operations Consultancy as an additional service for publishers. The consultancy will be spearheaded by powerhouse, media industry veterans, Justin Festa and Manny Balbin as Principal Consultants. Festa and Balbin will be based in the company’s New York City headquarters and will report to Pub Ocean’s General Manager, Brandon Borovoy.

The newly-established Revenue Operations Consultancy will provide Pub Ocean’s clients with the expertise and guidance they need to make sure they are getting the most value out of LiveYield – Pub Ocean’s real-time revenue attribution solution. Through this service, Festa and Balbin will be responsible for guiding publishers through the implementation of LiveYield for optimal profitability. Festa and Balbin will additionally provide advanced business intelligence and revenue analysis, as well as ongoing yield management.

Prior to joining Pub Ocean, Justin Festa served as Chief Digital Officer at lifestyle digital media firm LittleThings. He also serves as an advisor for the Decentralized News Network. Festa has spoken on revenue optimization at numerous industry conferences, including Digiday and JW Insights. He received his Bachelor of Science degree in Computer Science and Business from Lehigh University.

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“I know the difficulty publishers can have monetizing and tracking performance,” said Justin Festa. “Pub Ocean provides a truly turn key solution and solves a real problem for publishers.  Their technology is powerful yet easy to understand and I’m happy to be joining such a great team.”

Manny Balbin joins Pub Ocean from SheKnows Media, where he most recently served as SVP of Advertising Solutions and provided the leadership that drove advertising product strategy and innovation.  He has extensive experience and knowledge of end-to-end digital media operations – having held roles in product management, revenue operations and solutions engineering.

“There’s no shortage in the industry on publisher analytics and yield products,” said Manny Balbin. “However, Pub Ocean’s platform is one of the best I have seen that comprehensively uncovers publishers’ most valuable inventory and provides the insights to which content publishers should reinvest in to maximize profitability. With the ease of implementation and intuitive analytics UI, Pub Ocean’s LiveYield product is a no brainer for publishers looking to unlock more value out of their media.”

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Festa and Balbin join Pub Ocean at a time when the increasing power of the Google and Facebook duopoly, or oligopoly if you choose to include Amazon and Apple, coupled with the rise in ad blockers is threatening a sustainable future for digital publishers. Further complicating things for publishers is a noticeable decrease in traffic generation from Facebook and segmented traffic for multi-vertical media groups, like Vox and Vice. As such, publishers have had to realign their properties and monetization strategies.

“Justin and Manny both bring invaluable experience to our team,” said Chris Ingham Brooke, Pub Ocean Founder & CEO. “We are looking forward to the great work they will inevitably do, with the rest of the Revenue Operations team, to ensure that our clients are getting the most out of LiveYield.”

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Swrve Appoints Joe Aleardi as Chief Revenue Officer

Leader in One-to-One Intelligent Customer Interactions Appoints Seasoned Sales and Customer Experience Strategist to Accelerate Growth

Swrve, the global leader in real-time, relevant customer engagement, announced that it has appointed Joe Aleardi as its Chief Revenue Officer (CRO). In this role,  to fuel Swrve’s customer experience strategy and guide the company through its next stage of growth.

Having built a legacy in customer engagement, Aleardi is thrilled to join Swrve. “The company has demonstrated to stand out as a leader in the sector delivering relevant interactions in real-time,” he said. “Consumer journeys are moving at the speed of now, and are no longer taking place in just one or two channels. I look forward to fortifying Swrve’s position in the market as the go-to solution for brands building connections with consumers in this dynamic landscape.”

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Aleardi was responsible for IBM Watson’s go-to-market planning and execution, which included driving improvements in sales execution, customer acquisition, and engagement. He is joining Swrve to continue boosting its industry success and key milestones in 2018 such as:

  • Gold-level Stevie Award for Swrve 3.0 platform, in the 13th annual Stevie Awards for Sales & Customer Service
  • 3.5 billion app downloads worldwide and processes 14 billion events daily
  • Leader in “2018 Magic Quadrant for Mobile Marketing Platforms”
  • Mobile Marketing Automation Platform of the Year by DM News (DMN)

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Tom Aitchison, CEO of Swrve, is looking forward to working with Aleardi closely to propel Swrve’s next stage of success. “The team has grown from a startup to a visionary in delivering scaled communications to brands of all sizes,” he said. “As a gifted strategist, Aleardi will be a valuable asset to Swrve as we continue to lead our growth strategy and empower brands to identify, interpret, and predict the wants and needs of their customers in real time.”

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Improve Digital Selects White Ops to Provide Pre-Bid Fraud Prevention

Improve Digital, the leading European Programmatic Advertising Platform for Publishers, Content Providers and Broadcasters, announced it has selected White Ops’ pre-bid prevention product, MediaGuard, to protect its clients against fraudulent traffic. By leveraging MediaGuard, Improve Digital now has the ability to block non-human traffic before an auction takes place.

Improve Digital’s global presence is expanding and the company was looking for an automated solution that would ensure traffic coming in was clean. Improve Digital selected White Ops due to its ability to successfully block fraudulent traffic before sending it to the demand partners. Through this partnership, Improve Digital maximizes inventory quality across all channels and accelerates its strategy to expand as a leading selling solution with highest transparency standards, strengthening its position in the European programmatic advertising market.

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“We believe that, together, we can create a transparent and trustworthy online advertising ecosystem. Therefore, to protect our clients’ best interest and drive supply transparency, we are proud to announce that we have partnered up with White Ops to combat invalid traffic to push forward cyber security in the programmatic industry,” said Sebastiaan Moesman, CEO of Improve Digital. “We are creating a win-win situation for the sell- as well as the buy side: by offering front-running security for our content providers worldwide and giving advertisers the highest confidence in the buying process.”

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Cybercriminals are building sophisticated bots designed to mimic human behavior, fake premium publisher inventory and evade traditional detection techniques. Protecting against these tactics within a programmatic environment requires a comprehensive, dynamic and adaptive prevention solution. White Ops MediaGuard pre-bid prevention API is a machine-learning algorithm that learns and adapts in real-time from White Ops advanced bot detection techniques to accurately predict and block bot driven ad requests before a buyer has the opportunity to bid on them. This “upstream “elimination of fraudulent ad requests result is better performance for advertisers and yield for publishers.

“As the sophistication and scale of ad fraud continues to grow, it is imperative to take preventative steps to protect advertisers and publishers,” said Sandeep Swadia, CEO, White Ops. “By implementing MediaGuard pre-bid fraud prevention, Improve Digital is uniquely positioned to prevent bad actors from succeeding in sullying the programmatic supply chain.”

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Inference Releases Natural Language Processing for AI-Powered Self-Service

Inference Studio 6.0 Includes Support for Google Dialogflow NLP and IBM Watson Tone Analyzer

Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced general availability of Studio 6.0, which enables service providers to bring a new and more advanced class of service to market. This latest iteration of Inference Studio, which integrates the most advanced natural language processing (NLP) and Conversational AI technologies from Google and IBM, helps businesses eliminate complex IVR menus and elevates the customer experience beyond simple speech-enabled, directed dialog systems.

“Adoption by a growing number of businesses is accelerating because the accuracy of core Natural Language Understanding resources has made great strides in the past year,” says Dan Miller, lead analyst at Opus Research. “Companies and their customers are becoming more comfortable conversing with Intelligent Virtual Agents.”

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Inference’s Virtual Agents are resold by over 35 telecommunications carriers around the world to businesses of all sizes. Businesses served by Inference’s partners can now deploy self-service applications using NLP to streamline the automated support process by dramatically simplifying the customer interaction. Inference Studio 6.0 also helps businesses reduce costs by increasing the percentage of live agent tasks that can be automated.

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“With almost half of U.S. households using smart speakers, and hundreds of millions of users now accustomed to speaking to all types of smart devices, consumers now expect a similar experience when contacting their favorite brands for service,” said Armen Martirosyan, CEO at BluIP. “We’re now using the NLP capabilities of Studio 6.0 to help our customers deliver that type of advanced, highly conversational, self-service experience.”

Inference Solutions CEO Callan Schebella offered further perspective on the growing customer preference for automated support, “Customers no longer want to play a game of ’20 questions’ when speaking with a virtual agent. Studio 6.0 makes it possible to field open-ended prompts such as ‘How can I help you today?’ or ‘Please tell me the reason for your call.’ This sophisticated interaction greatly reduces the time and frustration associated with traditional automated support, enabling businesses to resolve customer inquiries more efficiently than ever before.”

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M LOGIC: Manheim’s Product Suite Empowers Clients to Make Smarter, Real-time Decisions

M LOGIC products use unmatched Manheim and Cox Automotive data to accelerate decision making

M LOGIC is a suite of decisioning products from Manheim that brings the power of Manheim and Cox Automotive data and insights to wholesale clients in a valuable way. The goal is to put Cox Automotive’s data to work for clients by adding science to the art of profitable decision-making.

“The concept of helping clients make smarter, real-time decisions is something we have been doing a long time,” said Dr. Ben Flusberg, associate vice president of M LOGIC. “But now, M LOGIC combines efforts across Manheim to provide even better solutions that help our wholesale clients take action for faster transactions and greater profitability. For example, one client is achieving profit lift of tens of millions of dollars by using multiple M LOGIC products – Pricing Optimization and Location Optimization.”

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Data-Enabled Solutions for Wholesale Clients 
M LOGIC includes products in three verticals – valuation, optimization and personalization, each with a set of tools that enable Manheim’s clients to make more informed, data-driven decisions. This data translates into significant profit lift potential – $150-300 per vehicle – for clients that use the full suite optimization products.

Valuation

  • Manheim Market Report (MMR): Widely regarded as the “gold standard” in wholesale vehicle valuations, MMR uses millions of vehicle transactions, along with OEM build data, to value vehicles given their specific mileage, condition, exterior color and region. In addition, MMR’s data-rich, visually intuitive digital interface – available across desktop, tablet and mobile devices – receives more than 75 million valuation lookups per year from tens of thousands of users. Using M LOGIC’s broad suite of data sources and analytics capabilities, Manheim is continuously refining MMR to improve its accuracy and help wholesale clients transact on the right car at the right price.

Optimization
While some players are talking about artificial intelligence (AI), Manheim is actually using it today, powered by vast amounts of its own data along with data from other Cox Automotive brands.

  • Pricing Optimization: By using VIN-specific vehicle and market attributes to set accurate auction floor prices, Pricing Optimization increases price retention and conversion, lifting client profits by $50-200 per vehicle. The data aggregated by M LOGIC that makes Pricing Optimization happen includes 10 million wholesale transactions, 30 million retail transactions, 48 million vehicle descriptions from manufacturer build data and information from 101 million individual vehicle options and packages. Manheim expects to use AI to price more than 600,000 client vehicles across its digital and physical marketplaces this year. The number of vehicles priced has grown by more than 100 percent each year over the past few years. Using Pricing Optimization to price this number of vehicles has the potential to achieve between $30 million and $120 million in client profit lift.
  • Location Optimization: By optimizing the distribution of vehicles from grounding dealer sites, marshaling yards, and rental airport locations to physical auctions, M LOGIC’s Location Optimization increases client profit net of transportation- and depreciation-related costs. At the same time, it balances wholesale inventory with local supply-demand, directing client cars to where the right buyers are. Manheim currently partners with several clients on Location Optimization and optimizes the distribution of approximately 200,000 client vehicles annually. On average, Location Optimization helps clients gain an additional $50 in profit per vehicle.
  • Recon Optimization: By recommending VIN-specific vehicle repairs to approve, Recon Optimization increases clients’ price retention and improves their return on reconditioning spend. Typical profit lift for Recon Optimization clients is $50-100 per vehicle. M LOGIC uses 32 million condition report line items across 5 million wholesale transactions to power this solution. Throughout 2018, Manheim piloted Recon Optimization with several clients, optimizing recon spend on nearly 30,000 vehicles across dozens of locations. Recon Optimization will become available to additional clients within Manheim’s Seller Dashboard in late 2019.

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Personalization

  • Personalized vehicle recommendations: Using machine learning to match Manheim inventory to the right buyers, this solution helps dealers find and purchase the right vehicles faster and more easily. To accomplish this, M LOGIC exploits data from 10 million historical bid/buy transactions to identify dealer preferences around channel, location and vehicle attributes given current market conditions. The recommendations engine uses approximately 200,000 vehicles listed within Manheim’s marketplace on any given day against these dealer preferences, generating 2.5 million ranked buyer-vehicle matches daily. Throughout 2019, dealers will automatically start seeing their personalized vehicle recommendations when they log on to Manheim.com.

What’s Next
In 2019 and beyond, M LOGIC will continue to deliver clients with personalized solutions that will streamline their experience within Manheim’s marketplace. In addition, M LOGIC will incorporate Forecast MMR, along with solutions that optimize client de-fleeting and pull-ahead decisions, into its suite of decisioning products. These solutions will have broad applications, both within the traditional wholesale marketplace and also across the newer mobility and vehicle subscription service spaces.

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SOURCE Manheim

Vectra Appoints Didi Dayton as Vice President of Worldwide Channels and Alliances

Experienced executive to lead Vectra’s partner strategy and program, reinforcing Vectra’s 100-percent channel commitment

Vectra, the leader in network cyberattack detection and response, announced the appointment of Didi Dayton as vice president of worldwide channels and alliances. In her role, Dayton will be responsible for worldwide channel programs with oversight for the global delivery of product offerings to a vibrant channel of solution providers and partners for Vectra. In addition, she will drive the growth of the strong ecosystem Vectra has built as well as partner-led services to meet the needs of the company’s rapid customer growth.

Dayton is an award-winning leader with experience spanning both sides of the channel and a proven track record in guiding operations through change while driving business growth. Dayton underscores the company’s commitment to a 100-percent channel go-to-market strategy. She will lead growth in routes to market with managed detection and response providers who will use the Cognito platform to deliver real-time detection of hidden cyberattacks, AI-assisted threat hunting and incident investigations for their customers.

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“Didi brings a rare combination of talents and proven experience to Vectra channel operations,” said Kevin Moore, senior vice president, worldwide field operations at Vectra. “We are excited to have her onboard to drive a rich channel program that delivers predictable and consistent results as well as new offerings to our partners.”

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“I am thrilled to join Vectra during this important stage in the Company’s evolution,” said Dayton. “Vectra has significant momentum, and I look forward to working alongside Kevin Moore and the management team to accelerate channel and go-to-market strategy, as well as drive greater value for Vectra channel partners and their customers.”

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SOURCE Vectra

Bright Pattern Contact Center Selected by VIPdesk Connect for Robust Feature Set and Omnichannel Capabilities

Bright Pattern, leading provider of omnichannel cloud contact center software, selected by VIPdesk Connect, the leader in outsourced customer service for luxury brands

VIPdesk Connect is a leader in outsourced customer service and a pioneer in providing high-touch customer care services to premium retailers and luxury travel, consumer products, and financial services companies. VIPdesk Connect’s primary focus is to provide clients with exceptional customer service to create memorable customer experiences.

VIPdesk Connect wanted a platform that was completely cloud-based because its employees are all decentralized. The company wanted to move from multichannel to omnichannel to reduce channel barriers, leverage emerging channels, improve customer experience, and increase agent empowerment through an easy-to-use, unified Agent Desktop. The company also required an insight-driven solution that had a fast onboarding process and dedicated customer success team.

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Effortless and Personal Customer Service with Bright Pattern Omnichannel Cloud Contact Center

By selecting Bright Pattern, VIPdesk Connect can provide its luxury brands a cloud-based solution with a simplified agent experience over traditional channels, like voice, chat, and email, as well as emerging channels, like SMS/text, bots, video, in-app, and social messengers.

“Not only do you get the Bright Pattern platform, but you get the expertise,” said Jeff Kramp, VP of Technology at VIPdesk Connect. “We don’t have outages anymore…a lot of our challenges went away when we moved to Bright Pattern.”

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VIPdesk Connect’s associates now have the most up-to-date, technologically advanced software solution in the CX industry. In addition to the latest software, VIPdesk Connect has the capacity to scale at a moment’s notice without the annoyance of having to deal with telcos or suffer drops in call quality.

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SOURCE Bright Pattern