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IP Telephony: The Future of Cloud Telecommunications

Emma Smith
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IP Telephony: The Future of Cloud Telecommunications

Telephony is an important element when doing business. Whatever the size of your company and the activity it carries out, it will require telephony services to function properly. Through telephone calls, the company can quickly and directly contact customers, suppliers, and other stakeholders.

However, telecommunications technology has come a long way in recent years. This has been thanks to the emergence of the Internet and its application in communications technology. In this way, traditional telephony and fax have ceased to be the most widely used means of communication by the various companies. Nowadays, communications are not conceived within a company without e-mails, video conferences, etc.

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What is IP telephony?

IP telephony, also known as Voice over Internet Protocol or VoIP, is a communication technology that uses Internet services instead of traditional telephony networks; that is, it is hosted in the cloud. In this way, it allows you to make and receive calls over the Internet. It transforms the voice into data packages that are transmitted by Internet networks to their destination.

IP telephony is one of the most appropriate and advantageous technological developments for companies today, which has meant that many of them have already switched to telephony over the Internet.

One of the main reasons for this rapid migration is that this Internet communication technology makes it much easier to integrate all the media and communication devices a company has. Through smartphones, tablets, laptops, and desktops, companies can make and receive calls through IP telephony, as well as access other services such as instant messaging, video conferencing, document sharing, etc. all integrated on the same platform.

Why Companies Need A Unified Telephony Platform?

The integration of all these communication tools offered by new technologies is what we know as unified communications. In other words, the unification and integration of the different communication channels available on the same platform. In this way, it is possible to have access to much more effective and simple communication, which allows the user to have greater control by being able to decide from which device he prefers to access, as well as alternating according to his needs at each moment. In this way, IP telephony allows users to contact the person they want, from where they are and through the device they prefer, easily and simply.

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It is decisive for companies operating today to have a communication system that is unified. It is also important to make efficient use of it in order to be able to fully enjoy all the advantages that this offers both for the companies themselves and for their customers and other interest groups, allowing companies to save money and increase their productivity.

The main advantages of IP Telephony

IP telephony services

One of the main advantages of IP Telephony is that it works through the Internet. Companies will be able to enjoy all the advantages offered by IP Telephony without having to incur large activation and installation costs. IP telephony services, as well as call center software and other services, work through the cloud, so that installation is very fast and simple, almost non-existent.

In addition, updates are carried out online and remotely, thus avoiding the need for a technical service that has to come to the company in person, while avoiding incurring costs to renew outdated equipment.

WebRTC Technology

Along with all these virtues, IP telephony can be enjoyed through smartphones, tablets, laptops, and desktops, which makes it unnecessary to acquire new devices to make use of this technology. This is also possible thanks to the development of WebRTC technology, a new technique developed by Google that allows you to make and receive calls through your browser, just by logging in and having an Internet connection.

Mobility

Another important advantage of IP telephony for companies and their productivity is mobility. The user can maintain communication at the same time that it travels to where it is necessary, with total freedom of movement. By being able to access the service from different devices, it will be the user himself who decides from which device he wants to make and receive calls at any given time. It is especially advantageous for those companies and workers who spend a large part of their working day outside the office.

In addition to mobility, the flexibility and versatility of this type of telephony also stand out. IP technology has the capacity to adapt to the needs and characteristics of each company, thus being able to model the different services as the company grows and changes.

Future Call Center Technologies

IP telephony includes advanced features. The call center software service, or the virtual PBX, which operates in the cloud thanks to IP technology, offer multiple advanced functionalities such as voicemail, call identification, queues, welcome messages, IVR and ACD, statistics and restriction of incoming calls. This allows you to enjoy high-quality service at a very low price, unlike traditional telephony.

However, the main advantage that attracts companies and leads them to choose to implement this technology in their businesses is the significant cost savings compared to traditional telephony systems. In 2006, the International Data Corporation (IDC) published a study on IP telephony entitled “VoIP: Ensuring Competitive Advantage”.

According to this study, it was estimated at the time that the implementation of IP telephony services in a company implied a reduction in telephony costs of an average of 30%.

There are several countries where IP telephony is predominant in the business world, displacing traditional telephony systems. IP technology is a trend that is gaining more and more popularity and followers, thanks to the wide range of possibilities it offers to companies. IP telephony allows companies to enjoy a unified communications system, which allows them to communicate in a simple and flexible way.

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A Sales Funnel And Why Your Business Needs It

Anna Kucirkova
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A Sales Funnel And Why Your Business Needs It

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Introduction

That sales funnel of yours may be one among the key roots of your brand-new internet marketing policy for this age. Returning its fundamentals won’t only provide you with the best tool yet will additionally be in a position to preserve you valuable resources, that in turn, you may attach to your property to grow your online business. When you utilize the sales funnel approach, you will be in a good position to appreciate distinguished sales conversion.

What Sales Funnel Is

Sales-Funnel Marketing is an approach in which a business draws news clients and prospects and leads them along a particular pre-destined route the business proprietors had in thoughts for them.

Mostly, the sales funnel approach being utilized is to draw fresh clients by offering stuff away freely than attempting to make them into consumers and buyers, not simply freebie-seekers. In different cases, the sales funnel comprises of receiving the buyers to buy more valuable items as time moves on.

How Sales Funnel Work

A sales funnel works like this: You offer an entry-level product, perhaps something for less than $20 (or even a free product) to allow the customer to ‘try you out’. When they buy the underlying item, and experience working with you, experiment with your item and see that it does all that you promised and that’s only the tip of the iceberg, at that point they will feel considerably more happy with obtaining something else from you. What’s more, that something else can be a greater, higher valued item.

The more someone has acquired from you, the more likely they are to buy from you in the future. So instead of creating a $100 product up front, you will enjoy more long-term profit by utilizing a sales funnel.

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Why You Need The Sales Funnel

Improve sales revenue

Suppose you got a report which retails for $ 17. You may trade it 300 times, hence you would make $ 5100 in transactions. Anyway, do you believe some would additionally purchase a similar item for $ 37 or still $ 197? I trust some would do it! Therefore it’s absurd not to own a sales funnel fixed up for your digital business. It’s not important to worry with all the functional pages from the initial starting point, but, in any case, seek to have them.

Improve the conversion rate

While people move via their funnel, the number of them will lessen at the very time, and this is extra crucial, the common population which prevails in the funnel will presumably be more prepared to compensate for their extra expensive similar products. Accordingly, unselected people will be separated in the sales funnel. Additionally, those who remain will purchase more, and this will improve their conversions! Concentrate your efforts on those individuals and provide them with what they require, and they will likewise sell high-cost items.

Assist In predicting sales volume

Online-marketing is fun. Also, with every marketing side, you can determine the number of possible customers and later take the information to foretell the level of individual who will purchase your items. For instance, assume Paul traces your website’s traffic for say 10-weeks and discovers that he gets 10,000 guests to his site every month. 40/100 of them accept the free proposal (4000 sponsors) & 5% will purchase one or considerably extra products. After a few weeks, Paul will be having statistics point-by-point concerning the number of individuals who purchase & plan in the funnel. Additionally, using those numbers, Paul can prognosticate the amount of money he can make with his sales-funnel.

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Tells Services/Products Which Don’t Sell

With the numbers Paul gets each month, he can recognise services or products which don’t actually sell well. Therefore, you can execute modifications to your design & products to promote it, or you can even eliminate or replace existing items. That’s the idea why it’s normally important to keep a record of everything you perform in your funnel.

Conclusion

Towards the end of the day, your goal is to change sales into qualified leads. This model helps you through the sales process and shows you how to legitimately manage potential customers. The sales funnel gives you a course and focuses on the opportunities you need to deal with that will ultimately help you save time, money and increase your bottom line. This is going into the design of your general sales strategy.

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Tetra TV Launches Transparent Advertising Network for Connected TV

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Tetra TV Launches Transparent Advertising Network for Connected TV

Tetra TV, LLC has announced the launch of the industry’s first connected TV-focused advertising network.

Through pooling television ad inventory from more than 100 top streaming video content channels, Tetra TV delivers highly targeted campaigns at scale for advertisers.  Advertisers will be able to easily purchase inventory and dynamically insert ads across a wide variety of streaming platforms including Apple TV, Chromecast, Amazon Fire TV, Roku, Sony PlayStation, Xbox, as well as Smart TVs from Samsung, Vizio, Sony, and LG.

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Tetra TV, led by a team of streaming media veterans previously at Roku, solves the cord-cutter challenge for advertisers by providing unduplicated reach across the 95M connected TV (CTV) U.S. landscape.

“Ad-supported streaming TV is growing fast, but the viewing is fragmented across a wide array of devices and publishers creating siloed video ad inventory,” says Jim Lombard, Tetra TV’s Chief Revenue Officer and Co-Founder.

Jim added, “Tetra TV navigates these complexities, unlocks premium ad inventory, and provides transparent reporting with universal measurement standards for advertisers looking to reach the growing streaming TV audience.”

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Tetra TV uses an open platform approach to maximize support for a variety of data and measurement providers to accurately target audiences.  Tetra TV’s 50M connected TV household audience graph enables 1:1 targeting and frequency capping at the household, device, and content levels.

Tetra TV, headquartered in Los Angeles with offices in New York, is headed by CEO and co-founder Steve Shannon, a 25 year veteran in streaming media, Shannon most recently ran content and advertising at Roku as the GM/SVP of Content & Services.  Co-founder Jim Lombard, who launched the Roku video advertising sales offering in 2013 and directed ad sales at Roku, is Tetra TV’s chief revenue officer.

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“By combining the benefits of digital ad delivery with the impact of TV, streaming television will become the most powerful ad medium on Earth,” said Shannon. “Through working directly with premium video publishers and the industry’s most reliable data providers, Tetra TV’s goal is to execute highly efficient, outcome-driven CTV ad campaigns at scale.”

Tetra TV provides premium video publishers and CTV operators with a preferred secondary market solution to increase ad inventory yield by delivering a diverse portfolio of campaigns from leading US video advertisers.

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A Cloud Guru Raises $33 Million Growth Equity Round to Scale Its Leading Online Cloud Training Platform for Enterprises and Cloud Professionals

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A Cloud Guru Raises $33 Million Growth Equity Round to Scale Its Leading Online Cloud Training Platform for Enterprises and Cloud Professionals
A Cloud Guru is teaching the world to Cloud. Its state-of-the-art learning platform helps businesses and individuals rapidly develop cloud skills, prepare for certification exams, and progress through learning paths to become gurus in specialized disciplines

A Cloud Guru has announced that it has closed a growth equity investment led by Summit Partners, alongside AirTree Ventures and existing investor Elephant. The company, a clear leader in online cloud computing training and talent development, will use the funding to accelerate hiring across the globe, expand its content library with specialized courses and labs taught by a growing roster of expert instructors and continue to build out features to help enterprises drive cloud adoption.

Founded in 2015 by brothers Sam and Ryan Kroonenburg, ACG is driven by a straightforward mission—to teach the world to cloud. What began as a single cloud certification course has expanded into a rich content library and hands-on labs covering Amazon Web Services, Google Cloud Platform, and Microsoft Azure cloud platforms.

ACG has helped more than 850,000 users across 186 countries acquire the skills and certifications needed to pursue meaningful careers in the cloud. The state-of-the-art learning platform helps businesses and individuals rapidly develop cloud skills, prepare for certification exams, and progress through learning paths to become gurus in specialized disciplines.

“We are humbled by this level of support from our investment partners,” said Sam Kroonenburg, co-founder and CEO of A Cloud Guru. “We are eager to continue building our engineering, content, and go-to-market teams to support our customers and partners. We are now even better positioned to help more businesses and individuals learn to cloud.”

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“Enterprise workloads continue to move to the cloud at an enormous pace, requiring a new set of IT skills to design, manage and secure applications,” said Tom Jennings, Managing Director at Summit Partners. Tom who has joined the company’s board of directors.

Tom added, “ACG’s platform uniquely enables organizations to develop their existing employees’ cloud skills and provide ongoing training to ensure continued aptitude in cloud architecture. And the results are impressive.”

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In May 2018, A Cloud Guru launched ACG for Business, a learning management and talent development platform designed to provide businesses with a scalable, predictable path for building a highly-skilled cloud workforce. ACG’s Accelerator Program and Learning Paths enable enterprises to quickly onboard their teams to the cloud and provide professionals with a step-by-step path from beginner to expert across specific IT domains. ACG for Business helps enterprises meet and exceed their cloud ROI goals and is the cloud training platform of choice for companies including Dow Jones, Capital One DevExchange, and Qualcomm.

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“It’s amazing to think how far we’ve come since those early days in 2015,” said co-founder Ryan Kroonenburg. “To all of the awesome Cloud Gurus who have supported us along the way, we want to say thank you. You are the reason we are where we are today. With this round of investment, we have additional resources to do even more in support of the A Cloud Guru community. Keep being awesome, Cloud Gurus.”

A Cloud Guru is the premier learning and talent development platform for cloud computing, delivering world-class courses by engineers, for engineers. Our state-of-the-art platform provides both businesses and individuals with the ability to stay current, stay relevant, and deliver results with cloud computing.

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Service Providers Increasingly Turn to CPaaS Solutions to Quickly Deliver Real-time Communications Capabilities to Enterprise Customers

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Service Providers Increasingly Turn to CPaaS Solutions to Quickly Deliver Real-time Communications Capabilities to Enterprise Customers
Leading industry analysts highlight how CPaaS solutions can help service providers leverage their inherent advantages to successfully compete against the non-traditional player

Ribbon Communications, a global software leader in secure and intelligent cloud communications, recently announced that The Netherlands’ leading service provider, KPN, was leveraging its Kandy Communications Platform as a Service (CPaaS) as a key part of KPN’s newly launched API Store. Other leading service providers have also recently launched API Marketplace offerings that provide embedded real-time communications capabilities such as voice, video and chat to their enterprise customers. Hong Kong Broadband and Optus have also launched CPaaS-powered offerings in the past year. This represents a growing trend in which large service providers are turning to CPaaS solutions to quickly deliver their enterprise and developer customers carrier-grade, no-code to low-code, real-time communications (RTC) capabilities.

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Ribbon’s Kandy CPaaS offers service providers numerous benefits including:

  • the ability to take to market a carrier-grade, white label CPaaS solution that can be flexibly deployed in public, private or hybrid cloud environments.
  • e-commerce services that make it easy for businesses to access and buy both traditional and new services, from one convenient location.
  • the ability to offer on-demand freemium models so that service provider customers can try the apps before they buy them, with the capability of easily adding services onto to existing accounts.
  • an ecosystem of proven partners that can assist in delivering continued innovation.
  • the ability to protect current Unified Communications as a Service (UCaaS) investments and customers while API-enabling their offerings and helping them build a seamless bridge to the digital world.
  • the ability to easily deploy fully functional pre-built apps such as Live Support and Visual Attendant to digitally-enabled field support, customer service, and e-commerce.

With CPaaS solutions, there is no need for the physical lines and circuits of traditional telecom services or the significant capital expenditures of deploying communications hardware to business locations on-premises. Service providers can conveniently deliver these real-time communications capabilities from an API store or marketplace where they are easily accessible to enterprise and developer customers.

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“CPaaS offerings have traditionally been focused at the developer level and providing them with access to simple Application Programming Interfaces (APIs) to create basic communications functionality for smaller customers,” said Patrick Joggerst, Chief Marketing Officer for Ribbon.

Patrick added, “Now increasingly we are seeing communications service providers leverage CPaaS solutions along with their existing relationships with large enterprises and their unique ability to bundle services to create new feature-rich real-time communications offerings that can help improve customer stickiness.”

“Some forward-thinking service providers are already capitalizing on CPaaS offerings for their enterprise customers and this should serve as a wake-up call to other tier-one service providers,” said Raul Castañon-Martinez, Senior Analyst, Workforce Collaboration, 451 Group.

Rahul added, “We see CPaaS as one of the underlying technologies for enabling the contextual experience for customers and employees and anticipate that this market will only continue to grow, given the increased focus on the user experience.”

“CPaaS and embedded communications are disrupting legacy communications and collaboration technology by allowing service providers to open up their communications services to the enterprise and developer markets,” said Michael Brandenburg, Industry Analyst, Connected Work, Frost & Sullivan. “By breaking voice, video and messaging services down into very simple but easily consumable and deliverable elements, service providers are able to quickly deliver their enterprise customers revenue-generating turnkey real-time communications applications.”

“CPaaS platforms facilitate agility and innovation by offering simplified and rapid on-ramp capabilities to implement and enhance enterprise applications with new functionalities,” said Courtney Munroe, Group Vice President of Worldwide Telecommunications Research, IDC.

Courtney added, “They are also helping companies rapidly implement embedded communications into their existing business processes with minimal disruption and reduced complexity compared to legacy software platforms – all while providing them with the ability to expand their market reach by providing low-cost communications transactions at scale.”

“In order to continue drive new revenue streams, service providers need to further penetrate enterprises with innovative offerings,” said Tim Banting, Principal Analyst, Workspace Services (Collaboration), Ovum. “Several Tier-1 service providers have announced they are deploying and beginning to leverage CPaaS solutions to engage C-Suite level customers with the ability to deliver low-touch, no-code and pre-built applications that are aimed at addressing today’s critical business communications needs.”

Built on world-class technology and intellectual property, the company’s cloud-native solutions deliver intelligent and secure real-time communications solutions for the cloud, network and enterprise edge. Ribbon’s Kandy Cloud real-time communications software platform delivers advanced and embedded CPaaS and UCaaS capabilities enabling service providers to rapidly create and deploy high-value communications services.

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Dell Technologies Cloud Accelerates Customers’ Multi-Cloud Journey

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Dell Technologies Cloud Accelerates Customers’ Multi-Cloud Journey
New Cloud Solutions, Powered by Dell EMC and VMware, Enable Consistent Hybrid Cloud Operations Across Public Cloud, Private Cloud and the Edge
  • Dell Technologies Cloud delivers a consistent operating model for hybrid cloud, reducing the complexity of managing multiple clouds
  • Dell Technologies Cloud Platforms offer an operational hub for hybrid cloud environments, reducing total cost of ownership by up to 47% compared to native public cloud
  • Dell Technologies Cloud Data Center-as-a-Service offering, VMware Cloud on Dell EMC, delivers public cloud delivery model to on-premises and edge locations
  • More than 4,200 global VMware Cloud Provider Program partner clouds and hyperscalers including a new addition, Microsoft Azure, part of the global network to help customers extend to the public cloud

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Dell Technologies is unveiling Dell Technologies Cloud, a new set of cloud infrastructure solutions to make hybrid cloud environments simpler to deploy and manage. Combining the power of VMware and Dell EMC infrastructure, Dell Technologies Cloud removes cloud complexity by offering consistent infrastructure and operations for IT resources, across public and private clouds and the edge, regardless of location.

Nicole Case, chief information officer, GraceKennedy Financial Group, said, “GraceKennedy’s vision is to deliver long term consumer and shareholder value, through brand building and world-class solutions in food and financial services. An industry leading IT strategy to deliver these services via cloud architectures is paramount. The integration between Dell EMC VxRail and the VMware Cloud stack provides a roadmap for GraceKennedy to optimally run our business-critical applications in private and public environments.”

According to IDC, more than 70% of companies are using multiple cloud environments, and the largest data center challenge most companies face is developing a successful multi-cloud strategy.

Operating in multiple clouds has caused organizations to onboard many management consoles and disparate processes, which stifles innovation and adds complexity. The hybrid cloud approach is an ideal solution by offering a familiar management interface that extends across clouds for a simplified overall experience.

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With VMware research finding that 83 percent of cloud adopters are seeking consistent infrastructure and operations from the data center to the cloud, the Dell Technologies Cloud is designed specifically to address this challenge.

Michelle Bailey, group vice president, general manager, IDC Research Fellow, Cloud and Datacenter Services, IDC, said, “Organizations around the globe are increasingly using multiple cloud approaches as part of their environments—from private clouds in data centers, and increasingly at the edge, to multiple public clouds. While the goal is to simplify IT, operating in many cloud environments ends up consuming time and adding complexity. By enabling consistent operations and infrastructure with a hybrid cloud across on-premises and public cloud with VMware and Dell EMC, the combined Dell Technologies Cloud approach can help alleviate much of the burden on organizations by delivering a seamless experience.”

“For many organizations, the increasingly diverse cloud landscape is resulting in an enormous amount of IT complexity, and no one is more qualified or capable to help customers solve this challenge than Dell Technologies,” said Jeff Clarke, vice chairman of products and operations, Dell Technologies.

Jeff added, “Cloud is not a destination; it’s an operating model. With Dell Technologies Cloud and joint engineering between Dell EMC and VMware, we are offering a unified hybrid cloud experience. This provides consistent infrastructure and operations at every location the cloud resides—from on-premises data centers to public clouds and the emerging edge—allowing our customers to have greater control of their multi-cloud journey.”

Cloud IT infrastructure industry leader delivers a simpler cloud experience

The Dell Technologies Cloud portfolio consists of the new Dell Technologies Cloud Platforms and the new Data Center-as-a-Service offering, VMware Cloud on Dell EMC. These enable a flexible range of IT and management options with tight integration and a single vendor experience for purchasing, deployment, services and financing. Dell Technologies Cloud gives customers more control as the operational hub of their hybrid clouds, on premises, with consistent cloud infrastructure across all cloud types and a broad set of more than 4,200 VMware Cloud Provider Program providers and hyperscalers including new addition, Microsoft Azure.

This hybrid cloud approach is delivered through a powerful integration of hardware, software, services and consumption options from Dell, Inc., the No. 1 global revenue leader in cloud IT infrastructure,4 and VMware, ranked No. 1 in revenue of cloud systems management software based on IDC’s latest research.5

The Dell Technologies Cloud complements this core technology with a broad set of value-added services, such as security, data protection and lifecycle management. It helps ensure success through consulting, infrastructure deployment, management, support and education services while offering public cloud-like consumption of IT infrastructure.

Organizations deploying Dell Technologies Cloud can:

  • Increase agility – Employ familiar VMware tools to provision, govern, automate and orchestrate applications across multiple cloud deployment options. This gives organizations workload placement flexibility through a single operational hub across public, private and edge clouds, backed by a broad, global network of cloud service providers.
  • Accelerate innovation – Adopt the simple and quick path to deploy hybrid cloud. With VMware Cloud Foundation now available natively on Dell EMC VxRail, Dell Technologies Cloud Platforms offer the industry’s first jointly engineered, hybrid cloud infrastructure stack tightly integrated with VMware’s flexible, full stack HCI architecture. Customers also can opt to extend the cloud experience on-premises by deploying Dell EMC VxBlock 1000 converged infrastructure and Dell Technologies validated storage, compute and networking options.
  • Improve cloud economics – Manage applications seamlessly across various clouds while saving time and cost by eliminating unnecessary application re-platforming. Organizations also can align how they pay for IT with how they do business through a range of options to buy, rent or consume IT as a service through Dell Financial Services.6 IDC research found that Dell Technologies Cloud can reduce total cost of ownership by up to 47% compared to native public cloud.1
  • Help reduce business risk – Enhance confidence in operations through the delivery of IT services backed by built-in security and automated lifecycle management from the cloud vendor enterprises trust with their most critical workloads. Organizations benefit from the experience and trusted solutions of the industry’s top cloud IT infrastructure provider to improve service levels and deliver on business requirements.

Dell Technologies Services accelerates time to value for Dell Technologies Cloud Platforms with a comprehensive portfolio of services. This spans developing a cloud strategy and roadmap all the way through managed services and support. Along the journey, Dell Technologies Services offers services for application profiling for assessing cloud suitability and migrating applications, implementation and infrastructure integration, and defining and building the roles and processes for moving to a cloud-oriented operating model.

VMware Cloud on Dell EMC delivers cloud experience to the data center and the edge

VMware Cloud on Dell EMC combines Dell EMC VxRail with core technology from VMware, previewed as Project Dimension at VMworld 2018 US. This Dell Technologies Cloud offering enables organizations to consume infrastructure, like a public cloud service, in data center and edge environments. This allows IT organizations to eliminate the need for basic tasks, such as infrastructure management and maintenance, with subscription-based pricing. VMware Cloud on Dell EMC also offers a bi-directional connection to public clouds for application and data portability via a hybrid cloud control plane.

Delivered in a Data Center-as-a-Service model for their on-premises environments, VMware Cloud on Dell EMC is co-engineered and delivered by Dell Technologies with the ongoing service fully managed by VMware. This means organizations can leave infrastructure management, troubleshooting, and maintenance to VMware, and instead focus on differentiating their business by building innovative applications. They also can take advantage of enterprise-grade data services, security and resiliency, built into the solution, and provide add-on services such as backup, disaster recovery, and bursting capabilities.

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Availability

  • Dell Technologies Cloud Platforms are available globally now.
  • Dell Technologies Cloud Data Center-as-a-Service, delivered as VMware Cloud on Dell EMC with VxRail, currently is available in beta deployments with limited customer availability planned for the second half of 2019.

Price f(x) Introduces Innovative Plug-and-Play CRM Integration and Enhanced Features to CPQ Solution

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Price f(x) Introduces Innovative Plug-and-Play CRM Integration and Enhanced Features to CPQ Solution
Price f(x) Customers Can Unlock the Full Value of CRM Integration and CPQ Capabilities to Maximize Revenue, Profitability, and Customer Retention

Price f(x), the global leader in cloud pricing software, announced new features for its Configure Price Quote (CPQ) solution to create a more powerful and connected cloud-native pricing platform with CRM Integration. QuoteConfigurator now seamlessly integrates with the industry’s leading enterprise-grade customer relationship management (CRM) solutions, including Salesforce, Microsoft Dynamics 365 and SAP Cloud for Customer.

Price f(x) delivers a complete price optimization and management platform based on native cloud architecture, to power pricing Insights, Definitions, and Realization. New feature enhancements unlock the full value of combined CRM and CPQ service management.

With this unique integration approach and cutting-edge features, customers can quickly determine and deliver the optimal price and guidance for any opportunity, quote or deal to maximize revenue, profitability and customer retention.

“These innovative enhancements to our best-in-class SaaS solution continue to power our remarkable customer growth,” said Gabriel Smith, chief evangelist at Price f(x).

Gabriel added, “We are passionate about developing and delivering unique and inventive solutions that continually drive value for our clients. Price f(x) customers who are already using QuoteConfigurator integrated with their CRM system are experiencing significant efficiencies — in some cases by as much as 80% fewer cycles in quote generation and approvals compared to their previous solution. Companies choose us because they want a modern, innovative pricing solution that is easy to use and deploy, and costs less.”

Regardless of platform, QuoteConfigurator provides quick and easy iFrame integration to the customer CRM application with rapid activation. It eliminates costly custom development of CPQ tools within enterprise CRM, without sacrificing the benefits of an inline CPQ. Users can efficiently migrate from one CRM to another with no rebuild and low migration overhead.

QuoteConfigurator can also leverage any data or functionality available within the full Price f(x) platform such as historical customer and account information, promotions or discount and rebate agreements. The solution can also utilize price optimization and recommendation features at the deal negotiation level. Users can use QuoteConfigurator to manage deals from generation through approval and delivery completely within their CRM environment. This significantly increases adoption, which is key to any successful CRM rollout.

QuoteConfigurator will also include new feature enhancements for with the whole team directly from the QuoteConfigurator interface.

Additionally, Price f(x) QuoteConfigurator will provide e-signature support for DocuSign customers to enable end-to-end CPQ capability from generation through approval. These new features will be generally available by the end of June.

Established in 2011 in Germany, Price f(x) is the global leader in SaaS pricing software, offering a comprehensive suite of solutions that are fast to implement, easy to use, and flexibly adapt to any business need.

Infor Announces Infor CloudSuite CRM for Emerging Workforce Mobility

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Infor Announces Infor CloudSuite CRM for Emerging Workforce Mobility

Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor CloudSuite CRM Mobile for iOS, a new native mobile solution to simplify customer relationship management for busy, on-the-go sales professionals.

Designed by Infor’s Manhattan-based in-house design agency Hook&Loop for maximum usability, Infor CloudSuite CRM Mobile aligns with Infor’s goal of anticipating the needs of the emerging workforce. Now, users can now see key information such as events, contacts, notes, and reminders from their mobile device, at any time, from anywhere, without navigating through pages of data.

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Infor is a global leader in business cloud software specialized by industry. With 17,300 employees and over 68,000 customers in more than 170 countries, Infor software is designed for progress.

Infor customers include:

  • 19 of the top 20 aerospace companies
  • 9 of the top 10 high tech companies
  • 18 of the 25 largest U.S. healthcare delivery networks
  • 18 of the 20 largest U.S. cities
  • 19 of the top 20 automotive suppliers
  • 17 of the top 20 industrial distributors
  • 15 of the top 20 global retailers
  • 4 of the top 5 brewers
  • 17 of the top 20 global banks
  • Largest global hotel brands
  • 8 of the top 10 global luxury brands

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Part of the Infor Customer Experience suite of solutions, Infor CloudSuite CRM Mobile will help sales professionals seize opportunities in real-time based on insights delivered by the application. It increases the active selling time by encouraging sales teams to be proactive, and users are more likely to record outcomes and take action quickly. Hook&Loop’s mobile solution uses native mobile features to reduce distraction and enable more efficiency by offering the most relevant workflows to users. It also reduces the need to sort through different apps for contacts, notes, email, and calendar information.

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Users have a streamlined resource that leverages the most relevant features of Infor CRM and iOS functionality including contacts, meetings, directions, and analytics from the core product and Apple 3D Touch, Apple Maps, and the iOS Quick Look file previewer from iOS.

“Conducting research and infusing those insights was really important to the Hook&Loop team as we set out to build this application. We wanted to understand what it meant to be a sales specialist in today’s connected world and build a tool to address those needs,” said Elan Nahman-Stouffer, Hook&Loop product lead.

Elan added, “During our research, we discovered that data entry and map directions were two of the most significant hurdles that mobile users faced, especially while on the road traveling from meeting to meeting and balancing many to-dos at once. We examined these user insights and prioritized functions such as voice recognition for notes, driving directions via Apple 3D Touch and Apple Maps, and personalized reminders to help users stay on top of opportunities. Features like these are beneficial for both the user and the business because they encourage more time selling and less time on administrative tasks and data entry.”

Infor CRM Mobile is a companion to Infor CloudSuite CRM, a highly configurable sales solution that functions for a range of organizations regardless of size or industry. It is currently available in the Apple App Store and is planned to be available for Android devices in late 2019.

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