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China’s Most Valuable Brands Grow a Record 30% to $889.7 Billion in 2019 BrandZ Top 100 Most Valuable Chinese Brands Ranking – With Alibaba the New Number One

Alibaba ranked China’s most valuable brand with annual growth of 59% to $141 billion

Alibaba has been crowned the most valuable brand in China for the first time in the annual BrandZ Top 100 Most Valuable Chinese Brands ranking, published today by WPP and Kantar, having grown its brand value by 59% year-on-year to $141 billion.

Despite China’s slower economic growth and international trade tensions, the total value of the BrandZ Top 100 Most Valuable Chinese Brands increased 30% to $889.7 billion, the highest annual rise since the ranking launched in the year 2011. The growth has been fuelled by brands accelerating their expansion into China’s lower tier cities, which have seen rapid development and rising consumer buying power, and increasingly positive attitudes to Chinese consumer brands with a global presence.

13 of the 24 categories increased in value, with Entertainment seeing the largest year-on-year growth of 186%, followed by Education (57%) and Retail (55%). Technology accounted for the most brands in the Top 100 (11), contributing 26% of the ranking’s total value and dominating the top 10 leaders in terms of Overseas Presence with six brands – double the number last year. These include the world’s largest drone-maker DJI (no.50, $2.8 billion), robot company UBTECH (no.85, $910 million), smartphone maker Xiaomi (no.11, $20.6 billion), Lenovo (no.47, $2.9 billion), Huawei (no.6, $33.2 billion) and ZTE (no.72, $1.2 billion).

The study, expanded in 2019 to include four new categories – consumer finance, entertainment, lifestyle platforms and transport – reveals how the digitisation and sophistication of Chinese consumers is creating a unique marketplace of products and services available with unprecedented speed and convenience. Innovators in AI, e-commerce, New Retail and social media perform strongly. The fastest rising brands are video streamers iQiyi (no.28, $5.6 billion) and Youku (no.31, $5.0 billion), up 158% and 136% in value respectively. For the first time, the ranking also incorporates unicorn brands based on their most recent valuations publicly available to reflect the dynamism of the Chinese market and the impact of these brands.

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Xiaomi, services booking app Meituan (no.13, $19.9 billion), food delivery app Ele.me (no.24, $7.3 billion) and consumer finance brand Lufax (no.26, $6.9 billion), which specialises in peer-to-peer lending, are the most valuable brands among a record number of 17 newcomers to the ranking this year. Their success, according to BrandZ, has been driven by a mobile-centric, convenience-driven Chinese lifestyle.

The Top 10 BrandZ China Top 100 Most Valuable Chinese Brands

Rank 2019

Brand

Category

Brand value 2019 (US$M)

% Change vs 2018

1

Alibaba

Retail

140,953

59%

2

Tencent

Technology

138,158

4%

3

ICBC

Banks

40,725

9%

4

China Mobile

Telecom Providers

39,103

-21%

5

Moutai

Alcohol

36,555

58%

6

Huawei

Technology

33,167

38%

7

Ping An

Insurance

26,967

21%

8

Baidu

Technology

26,710

7%

9

China Construction Bank

Banks

22,841

14%

10

JD

Retail

21,183

45%

There is vast potential for further brand growth overseas as China moves beyond the industrial focus of its Belt and Road initiative towards establishing leadership in areas including AI, robotics, Internet of Things (IoT) and green energy. One such business is Home Appliances and IoT brand Haier, ranked 15th in the Top 100 with a brand value of $16.3 billion. The report also shows the investments brands make to build value are measurably rewarded in the stock market. The BrandZ China Top 100 stock portfolio, comprising the same 100 brands, has outperformed the MSCI China Index by almost four times, growing 111% since July 2010 vs. 28%.

David Roth, WPP, says: “China’s stock market volatility over the past year has provided a real-life stress test for valuable brands, which continued to outperform the market. Put simply, valuable brands deliver superior shareholder returns. $100 invested in the MSCI China Index in 2010 would be worth around $128 today. That $100 invested in the BrandZ China Top 100 would now be worth $211. The threshold to enter the BrandZ China Top 100 has more than doubled from $311 million in 2018 to $681 million in 2019, demonstrating the continued pace of growth for Chinese brands increasingly recognised as leading the way in innovation. Against a backdrop of heightened competition and disruption, building stronger brands is what it takes to stay in the game.”

Alibaba’s brand value has grown 136% over the past five years in BrandZ’s Top 100 Most Valuable Chinese Brands, outperforming the Top 100 overall which increased 92% over the same period. Since first appearing in the ranking in 2015 following its IPO, Alibaba’s rise to the number one spot in 2019 reflects the growth of a brand which has contributed to transformational changes in the Chinese market. In BrandZ’s ‘Brand Power’ metric of brand equity, Alibaba scored particularly strongly for being ‘Meaningful’, suggesting the brand known for coining the term ‘New Retail’ has successfully created closer connections with its consumers.

The Brand Power metric also looks at how brands perform in being Different (distinctive), and Salient (coming to mind at the moment of consideration). While Chinese brands generally score well for being Meaningful and Salient, they do not perform as well in being viewed as truly distinctive from the competition or as trendsetters.

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Doreen Wang, Global Head of BrandZ at Kantar, adds: “Whether going abroad or expanding domestically, the potential for brand growth is huge for China’s most valuable brands. But realising it requires the knowledge and expertise needed to surmount new challenges. This report highlights the importance for Chinese brands to build difference in the domestic and global marketplace.”

The BrandZ™ Top 100 Most Valuable Chinese Brands report is based on a deep understanding of what motivates consumers, how to fulfil their expectations and how to build powerful and valuable brands that consumers and investors love. All BrandZ valuation results are also available for Bloomberg subscribers at their fingertips.

BrandZ’s top-five 2019 takeaways for building valuable brands in China:

  • Build difference – As the China market becomes even more competitive the importance of Difference increases
  • Go deep – China is growing fastest in lower tier cities; relying on insights gained from competing in coastal metropolises can help – but can also create misunderstanding
  • Refine the brand experience – Standing out from sameness requires delivering a memorable brand experience by personalising one or more aspects of the brand
  • Be intelligent – To produce the extreme convenience lifestyle favoured by Chinese consumers, the path to success involves a combination of human and artificial intelligence
  • Build a powerful brand – At the point of sale – physical or online – a powerful brand enjoys an important edge against all other brands trying to convert consumers to customers.

Background and methodology

Commissioned by WPP, the valuation behind the BrandZ Top 100 Most Valuable Chinese Brands was conducted by brand equity research experts Kantar. The methodology mirrors that used to calculate the annual BrandZ Top 100 Most Valuable Global Brands ranking, which is now in its 13th year.

The ranking combines rigorously analysed market data from Bloomberg with extensive consumer insights from over 3.7 million consumers around the world, covering more than 166,000 different brands in over 50 markets – including opinions from nearly 290,000 Chinese consumers on over 1,100 brands in 75 categories.

The ability of any brand to power business growth relies on how it is perceived by customers. As the only brand valuation ranking grounded in consumer opinion, BrandZ’s analysis enables Chinese brands to identify their brand’s strength in the market and provides clear strategic guidance on how to boost value for the long-term. The eligibility criteria are:

  • the brand was originally created in China
  • the brand is owned by a publicly traded enterprise, or its financials are published in the public domain
  • Bank brands derive at least 20 percent of earnings from retail banking
  • Chinese unicorn brands have their most recent valuation publicly available. (In prior years, only publicly-traded or audited companies were eligible).

The suite of BrandZ brand valuation rankings and reports includes Australia, China, France, Germany, India, Indonesia, Italy, Latin America (Argentina, Brazil, Chile, Colombia, Mexico, Peru), The Netherlands, South Africa, Spain, UK, US.

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Open Source SuiteCRM by SalesAgility Takes Aim at Salesforce With New Cloud Hosting Service

New hosting service means the end of per user pricing and paying extra for advanced features

SalesAgility, the authors and maintainers of open source SuiteCRM, are pleased to announce the launch of Suite:OnDemand to provide the freedoms of Open Source CRM as a Software as a Service (SaaS) product.

Suite:OnDemand is designed to radically change the way hosted CRM is priced and delivered.  Unlike Salesforce and other enterprise CRM vendors, the practice of pricing per user has been abandoned in favour of per-server hosting packages all of which will support unlimited users. In addition, there’s no increase in cost for access to advanced features. With Suite:OnDemand every feature and benefit is available with each hosting package.

“We want SuiteCRM to be available to all businesses and to all users within a business,” said Dale Murray CEO of SalesAgility. “Many organisations do not have the experience to run and support our product on-premise or it is not part of their technology strategy to do so. With Suite:OnDemand we are providing our customers with a quick and easy solution to access all the features of SuiteCRM without a per user cost. We’re also saying to Salesforce that enterprise-class CRM can be delivered, enhanced, maintained and supported without charging mouth-wateringly expensive monthly fees. Our aim is to transform the CRM market to enable users to make CRM pervasive within their organisations.”

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Suite:OnDemand offers a range of customer solutions and flexible pricing plans designed to empower organisations of all sizes from start-ups to the enterprise. Compared to proprietary CRM solutions, Suite:OnDemand is significantly less costly to use, customise, adapt, or integrate resulting in a substantially reduced total cost of ownership.

SalesAgility’s support for Suite:OnDemand provides world class hosting, data security, GDPR compliance and dedicated support from SuiteCRM experts.

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“Data protection, security and privacy were key to the architecture of Suite:OnDemand,” said Matthew Lorimer, Head of Development at SalesAgility. “Our new platform provides scalable options that include 24/7 application and server monitoring, auto recovery on failure and a variety of backup options providing our customers with a fast, robust, secure and reliable way of using SuiteCRM without the need to manage their own cloud environment.”

Additionally, Suite:OnDemand offers unparalleled flexibility without vendor-lock in. As the cloud matures and organisations adopt hybrid cloud solutions, Suite:OnDemand is ready to respond. You can migrate a hosted Suite:OnDemand instance to an on-premise or private cloud SuiteCRM instance. You can also request copies of your entire database and application. You can’t do either of those with Salesforce. Flexibility and openness are two of the key differentiators between SuiteCRM and proprietary software package vendors.

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New Soda Study Reveals Significant Increase in Customer Personalization Budgets Despite Lag in Capabilities

Despite significant increase in budgets globally, marketers’ utilization of personalization and AI still limited

In partnership with Sitecore, the global leader in digital experience management software, SoDA has released The SoDA Report On… Global Trends in Personalization, highlighting challenges and opportunities for global business leaders in digital experience personalization. The SoDA Report On is a white-paper series spun from the larger annual trend publication, The SoDA Report, used by today’s top agencies and brands to understand the dynamics impacting the future of marketing.

In this latest Report, SoDA and Sitecore explore the evolution of digital personalization and examine the strategies and tools required to produce the most effective consumer experience. The findings revealed that 83% of marketing leaders and C-level executives increased their investments in personalization efforts for 2019 with 32% pointing to a “significant budget increase” this year.

When deployed effectively, personalization enhances customers’ lives and increases engagement and loyalty by delivering messages that are tuned to and even anticipate what customers really want. However, while marketing leaders and C-level executives clearly recognize the importance of personalization, the majority appear to overestimate their current capabilities. When it comes to digital experience personalization, 67% of global leaders rate their organizations as “Masters” or “Experts” with robust and advanced levels of personalization capabilities. However, while rating themselves highly in terms of organizational maturity, less than 40% are currently utilizing even the most basic targeting criteria for personalization.

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“There’s no doubt that digital experience personalization is a growing priority for marketing leaders and C-level executives across the globe,” says Tom Beck, Executive Director at SoDA. “While our data shows increased spending to improve capabilities, the majority of organizations still point to constrained budgets, limitations with their technology platform, and challenges with their data as some of the biggest barriers hindering their progress. It’s also worth noting that more than half of all organizations lack an adequate strategic roadmap and investment plan for their personalization capabilities.”

“There’s nothing scarier for me as a marketer than the idea that personalization budgets are increasing, but marketers are overestimating their current capabilities and underestimating what it takes to truly master personalization,” said Paige O’Neill, chief marketing officer at Sitecore. “Despite the fact that over a third of marketers see digital experience as a major competitive advantage, most are struggling to leverage crucial personalization techniques, from basic targeting to AI capabilities. Without building a solid internal architecture and tapping external resources like Sitecore’s leading platform, opportunities, and, ultimately, return on the investments will be lost.”

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The findings of the research highlight this and other key issues that both agency leaders and brand marketers face, while delivering valuable insight into the current state, as well as future trends, of digital personalization. In addition to the in-depth research component and summation, the Report includes original articles providing crucial guidance on overcoming personalization barriers by industry leaders from Microsoft, Perficient Digital, Dept, Deepend, Sitecore, and more. Finally, the report also provides readers a deep-dive into investment priorities, content production, data practices, and budget allocation.

Notably, the research also found that the focus on personalization is universal: the importance of digital experience personalization and plans for increased investments varied little across geographic regions, leadership roles, and size of digital budget, indicating that personalization is a consistent, global priority.

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Junxure Announces Deep Integrations with Orion, Constant Contact and MyRepChat

AdvisorEngine announced that its wholly-owned subsidiary, CRM Software Inc, known as Junxure, is deploying integrations with Orion Advisor Services, Constant Contact and MyRepChat. These integrations will power advisory firms’ marketing and communication to prospects and clients and create a great user experience through simultaneous access of CRM and portfolio data.

“These integrations with Orion, Constant Contact and MyRepChat are examples of the investments being made to enhance the Junxure CRM and our commitment to open architecture,” said AdvisorEngine Founder and CEO, Rich Cancro. “Additional integrations and user experience enhancements are already under development.”

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Junxure’s integration with Orion creates a seamless flow of data between the CRM and Orion’s portfolio accounting and rebalancing tools, eliminating wasted time and potential errors from redundant data entry. Users can take advantage of Orion’s open API architecture to access Orion’s portfolio accounting data without needing to leave the Junxure platform. Contact changes made in Junxure will automatically update contact records in Orion, while data from Orion will automatically update portfolio data in Junxure, giving advisors accurate, instantly-updated client information at a glance.

Through the integration with Constant Contact, advisors are able to export and import contact data to and from Junxure and Constant Contact through a modern API framework. This seamless data integration enables advisors to utilize the data that they have already entered into the Junxure CRM to power their email marketing campaigns.

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The new API integration with MyRepChat offers Junxure users the ability to easily sync all of their client and prospect contacts into MyRepChat. Once synced, text messages sent through MyRepChat are then delivered into the Junxure CRM to create a unified communication hub for advisors. An advisor can access their emails, texts and notes for all of their prospects and clients within one user-friendly location. Additionally, the texts received in Junxure can then be transitioned into smart workflows.

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In Pursuit of a Frictionless Sales Experience in 2019

This article narrates how does a frictionless Sales Experience apply to an organization

Today, we are moving toward a “frictionless” world – using technology and new processes to remove friction, or resistance, during interactions.

Uber is an often-cited example of a frictionless system. Uber’s business model removes friction at nearly every step of the process of hailing a ride thanks to mobile technology. With GPS technology, the app knows where you are standing and where the driver is; and connects the two. It charges you automatically at the end of the ride, and it lets you rate the driver and the driver rate you.

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With 75 million riders and 3 million drivers worldwide, Uber has become such a mainstream part of society that hailing a cab seems like a quaint anachronism.

These frictionless interactions are the goal in the healthcare, design, real estate, construction, and travel industries – and, it absolutely makes sense for sales and customer service experiences as well. A frictionless experience drives positive business outcomes by giving people the power to connect, communicate, and collaborate seamlessly.

Companies aim to make transactions with customers and partners easier, removing the bumps in the road and the irritations that prevent smooth operation.

A Holistic, Seamless Experience

So, how does a frictionless experience apply to sales?

via ValueSelling Associates
via ValueSelling Associates

First, a company must make sure that every department in the organization that interacts with the prospect or customer “speaks the same language” and is part of a holistic experience. The handoff between direct sales, inside sales, and customer service should be seamless. In too many companies, salespeople make promises to prospects, but once the prospect becomes a customer, the team and the communication are vastly different. Miscommunication and unfulfilled promises lead to a dissatisfied customer, and the opportunity for a long-term customer relationship is lost.

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How can companies provide frictionless sales and customer service experience? Companies need to make the commitment to train everyone, not just the front-line sales reps. At ValueSelling Associates, we deliver enterprise-wide training on our ValueSelling Framework® – it ensures that all customer-facing employees communicate seamlessly with a common language. This enables them to deliver added value to the customer and consistently delivering a positive experience.

How Frictionless Sales Works

Let’s look at an example of how the concept works in real life.

A Fortune 500 digital marketing and media solutions company wanted to revitalize the way it engaged with its largest and most significant accounts. To enhance these relationships, the company had to establish itself as a leader in its market, evolving from selling solutions to truly partnering with customers and solving their business challenges. They wanted to make the experience of doing business with them a frictionless one, and thereby solidify the relationships with these strategic accounts.

The company’s VP of Vertical and Strategic Accounts brought in my team at ValueSelling Associates to help achieve the following goals:

  • Align the organization with the same terminology, approach, and methodology.
  • Shift to a value-based approach, which required selling much higher, using the language of senior executives and collaborating as a partner.
  • Cater to an array of clients—from large to small—with a baseline of simplicity that could accommodate complex and sophisticated deals.

The entire management team agreed that the sales methodology used was the answer to move toward frictionless customer experience. Starting with the Strategic Accounts team, they saw incredible results by applying unrelenting rigor and management accountability. The new approach demonstrated impressive metrics:

  • 16 of the company’s top 20 deals were from the Strategic Accounts team
  • 318% increase in qualifying Strategic Accounts
  • 12% increase in the average number of solutions sold per customer

As the organization infuses this sales strategy and account management process into every piece of the business, the methodology continues to guide the company to ever-greater achievements – including a frictionless experience for its customers, yielding greater customer satisfaction.

Summary

In a recent ValueSelling Associates and Training Industry survey, two-thirds of executives said sales reps calling on them are not effective communicators. Obviously, that is unacceptable for a group of professionals whose primary job is to communicate and connect with buyers!

As we aim higher, clear, consistent communication and active listening play a large part of the equation when it comes to frictionless customer experience. The sales team must develop the necessary business acumen and foster skills to better engage buyers. Plus, it is the responsibility of the entire organization to make handoffs between groups seamless and communicate with a common language that the buyer understands. That’s the key to fostering deep customer relationships and loyalty. Keeping these guidelines in mind, I challenge you to aspire to frictionless experience for your prospects and customers.

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itelligence Receives 2019 SAP Pinnacle Award: SAP Global Platinum Reseller of the Year

itelligence announced that it has received a 2019 SAP Pinnacle Award as the SAP Global Platinum Reseller of the Year, which recognizes its outstanding contributions as an SAP partner. SAP presents these awards annually to the top partners that have excelled in developing and growing their partnership with SAP and helping customers run better. Winners and finalists in 30 categories were chosen based on recommendations from the SAP field, customer feedback and performance indicators.

“To maintain a vibrant ecosystem around the intelligent enterprise, SAP focuses on our partners and their ability to provide greater value to our customers,” said Bill McDermott, CEO of SAP. “Our partners – big and small – create innovative, inspiring solutions and services that make business better and help customers transform into intelligent enterprises. Congratulations to all of the SAP Pinnacle Award winners. Like the old saying goes: Teamwork makes dream work. Thanks to our partners who help make it happen.”

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Norbert Rotter, CEO of itelligence AG, explains: “itelligence yet again receiving the Pinnacle Award as SAP Global Platinum Reseller of the Year underlines our outstanding global position as an SAP partner. In the course of the comprehensive transformation of IT landscapes and business processes through digitization, our customers obtain immediate benefits from the combination of excellent consulting from itelligence and the solutions from SAP, the global market leader in business software.”

The 2019 SAP Pinnacle Award marks the next step in award collection for itelligence. During the last years, itelligence has been recognized for their strengths in adopting and implementing SAP S4HANA, driving SAP SuccessFactors, and engaging in database and data management. itelligence also recently won two SAP North America Partner Excellence Awards: SAP Emerging Enterprises and SAP Digital Marketing Momentum. These awards were presented by SAP to top-performing partners and customers that are using SAP products to transform their business, drive innovation, and win the digital economy.

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SAP Pinnacle Awards shine a spotlight on SAP’s partners’ remarkable contributions, acknowledging their dedication to teamwork, innovative approach and capacity to challenge what is possible to help customers achieve their goals. Award winners will be formally recognized at the SAP Global Partner Summit in Orlando, Fla. on May 6. The SAP Global Partner Summit is held in conjunction with SAPPHIRE NOW and ASUG Annual Conference, the largest global business technology event, hosted by SAP and ASUG May 7-9.

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Qlik Completes Acquisition of Attunity

Attunity Ltd., a leading provider of data integration and big data management software solutions, announced the completion of the previously announced acquisition of Attunity by QlikTech International AB. Pursuant to the transaction, which was approved by Attunity’s shareholders on April 7, 2019, a wholly-owned subsidiary of Qlik merged with and into Attunity, with Attunity continuing as the surviving corporation and a wholly owned subsidiary of Qlik. As a result of the acquisition, Attunity’s shareholders will be entitled to receive the merger consideration of US$23.50 in cash per ordinary share (without interest and less any applicable withholding taxes). In connection with the closing of the transaction, Attunity’s ordinary shares will cease to be traded on the NASDAQ Capital Market as of May 6, 2019.

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In connection with the merger, Attunity has obtained a pre-ruling from the Israeli Tax Authority with respect to the withholding obligations relating to the merger consideration. According to the pre-ruling, subject to certain exceptions, Attunity shareholders that are non-Israeli residents, who hold less than 5% of Attunity’s share capital and purchased their shares on or after December 17, 1992 (the date which Attunity listed its shares on NASDAQ), will be fully exempt from Israeli withholding tax. More detailed information about the tax ruling, the Israeli withholding tax rates and a declaration form to be signed by each of the applicable shareholders, will be included with the transmittal letter which will be sent to Attunity shareholders in the coming days.

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Shareholders who possess Attunity share certificates will receive a letter of transmittal with detailed instructions, along with other forms, from the appointed paying agent, American Stock Transfer & Trust Company, regarding the surrender of their certificates for the merger consideration. For shares held in street name by a broker, bank or other nominee, the broker, bank or other nominee will handle the exchange of shares for the shareholders and will provide them with any relevant instructions for effecting the exchange.

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