Centrical report finds over 50% of contact centers will add gamification, want to reduce attrition rates, and more. Centrical, a global SaaS company, and pioneer of a next-generation employee engagement and performance management platform, has released a new industry trend
A lot has changed in the last two years, but as the world largely reopens, price increases are weighing up against feelings of wanting to make up for lost time. Inflation in the US is at its highest level since
Competitive intelligence has become not just one of the best premises for business decision-making but also an important business activity to sustain and expand. Competitive intelligence procedures that are fragmented and ad hoc are no longer sufficient. Competitive intelligence platforms
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