Contact centers successfully shifted to remote work during the pandemic and agents quickly adjusted to this flexible work arrangement. How will agents respond, though, as more companies bring employees back to the office? A recent survey from Playvox asked agents about their desire to
Combined solution integrates supply chain risk event monitoring and automated due diligence with advanced item-level visibility and multi-tier supply chain mapping to reduce cost, mitigate risk, and enhance compliance for sourcing, acquisition, and procurement professionals across public and private sectors
Latest certifications further position SuccessKPI as the most secure and reliable insight and action platform serving enterprise contact centers globally. SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced the completion of ISO 27001, GDPR,
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