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BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions

Sales Engagement

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December 16, 2019

BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions

Selection of RingCentral Is Part of a Broader Digital Transformation Agenda to Enable Multichannel Communications and Customer Service

BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia Pty Ltd, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, Inc, to enable multichannel communications and customer service.

“We were looking at upgrading all of our business systems to provide BridgeClimb with the flexibility to scale in the future, and that included our telephony and contact centre provider,” said Parth Gandhi, Head of IT, BridgeClimb. “When we were assessing unified communications and contact centre solutions, RingCentral ticked all the boxes in terms of functionality and cost savings. I also like choosing partners with a vested interest in continually enhancing their systems over time, which is exactly what you get with RingCentral. The transition to our new RingCentral environment was smooth.”

The RingCentral Office solution provides voice, video, online meetings and team messaging to support the communications needs for all BridgeClimb’s staff members. With this solution, BridgeClimb has replaced at least five different internal systems that they had been running previously to provide these various capabilities. RingCentral Contact Centre provides BridgeClimb’s customer service team multichannel capabilities with email, phone and chat in a universal queue. It is integrated with RingCentral Office and provides extensive performance reporting and analytics across the entire platform.

RingCentral’s Professional Services team completed the design, configuration and implementation of the unified communications and contact centre solutions. It took just seven weeks from the initial meeting between RingCentral and BridgeClimb to complete the cutover of the new solution.

Key benefits of RingCentral for BridgeClimb include:

Resiliency – BridgeClimb no longer has any single points of communications failure and no reliance on any physical infrastructure. RingCentral has a high availability, fully-redundant cloud and telecommunications infrastructure, end-to-end performance monitoring and SLAs, and real-time disaster recovery.
User experience – as a people-first organisation, the employee experience is critical for BridgeClimb. RingCentral’s user interface is very intuitive with similar functionality to the consumer communications apps that are already very familiar to most users. This made the transition to RingCentral a very smooth experience for BridgeClimb’s staff, and also ensures easy onboarding and training for new employees.
Scalability – with RingCentral’s subscription model and no communications hardware requirements or user onboarding constraints, BridgeClimb can continue to grow its business without any technology limitations.

With BridgeClimb currently undergoing an extensive digital transformation, RingCentral’s ability to integrate ‘out of the box’ with many other systems and applications was another critical decision factor. RingCentral is already integrated with BridgeClimb’s Microsoft Office 365 environment, and the company will be looking to other integrations in the future, including a new CRM solution.

“We’re delighted to be associated with the iconic Sydney tourism experience BridgeClimb, and really looking forward to seeing how the BridgeClimb team leverages RingCentral’s open platform for further innovation and business transformation as they roll out new digital applications and services,” said Peter Hughes, Regional Sales Vice President for Asia Pacific, RingCentral.

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Retention More Critical than Recruitment, Say Healthcare HR Executives in Workforce Institute Survey

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December 16, 2019

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Retention More Critical than Recruitment, Say Healthcare HR Executives in Workforce Institute Survey

A national survey conducted by The Workforce Institute at Kronos Incorporated finds that healthcare professionals are satisfied in their current roles, but – as the current job market favors job seekers – keeping staff happy requires work. While healthcare leaders continue to focus on the widening skills gap to attract both seasoned healthcare workers and new entrants into the workforce, they must also commit to retaining good nurses, doctors, and IT staff by providing the tools and resources that empower them to perform at their fullest potential – something only 41% feel in a position to do today.

To reveal what healthcare workers expect from an employer of choice, a study by The Workforce Institute and Regina Corso Consulting, “2020 Vision: Working in the Future of Healthcare,” measures employee satisfaction among registered nurses and IT professionals in healthcare and compares that with the steps HR executives say they are taking to recruit and retain best-fit talent.

Joyce Maroney, executive director, The Workforce Institute at Kronos
“More than ever, the frontline workforce has freedom to be highly selective among a sea of employers actively hiring for open roles. Good pay alone isn’t enough to attract high performers in healthcare or keep your best nurses from leaving. To maintain staff satisfaction and engagement, work culture really does matter: from ease of scheduling and flexibility to training and development opportunities. These things are critically linked to an organization’s ability to retain staff, as are HR’s efforts to help current employees understand what is being done to maintain staffing levels and, in turn, manage fatigue.”

Nanne Finis, RN, MS, chief nurse executive, Kronos
“Technology and the need for innovation in healthcare is driving positive outcomes. Healthcare IT – once considered a back-office function – is now a business-critical infrastructure driving work efficiency and effectiveness. In many ways, it is a differentiator as today’s most intelligent HCM technologies are empowering organizations to deliver an attractive work culture and unlock the true potential of their workforce. As we begin a new decade in which we will see adoption of modern workforce technologies surge, the future of work in healthcare is more exciting than ever.”

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[24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition

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December 16, 2019

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[24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition

Company Recognized for Unique Blend of AI and Human Insights, Proprietary Vertical Insights, and Two Decades of Unparalleled Experience in Customer Journeys Across All Channels

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that its flagship product [24]7 AIVA was awarded a top rating in the Intelligent Assistant sector report from Opus Research. The 2019 edition of Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants report determined [24]7 AIVA to be a top solution for enterprises, and the only virtual agent solution capable of delivering across a breadth of simple FAQs to complex, conversational issues to online transactions.

The Opus report presents a comprehensive assessment of 16 enterprise-grade Intelligent Assistant solution providers, with a focus on natural language processing, machine learning, AI, analytics and customer management integration to power digital self-service solutions. The report highlights [24]7 AIVA’s ability to support both voice and digital channels and deliver unified self-service, calling out the company’s differentiators as being a unique blend of AI and human insights, two decades of unparalleled experience in customer journeys across all channels, and proprietary insights including more than 150 patents and patent applications.

“We analyzed a short-list of the leading providers in natural language processing, machine learning, AI and analytics to develop the industry’s most comprehensive assessment of today’s virtual agents and digital self-service solutions,” said Dan Miller, lead analyst, Opus Research. “[24]7.ai scored highly for its unique blend of AI and human insights, proprietary vertical insights, and two decades of experience in customer journeys across channels.”

[24]7.ai supports both its own live agents, as well as client-side agents. An agent can take over a bot conversation at any time, and hand the conversation back to the bot to complete the interactions. [24]7 AIVA works across all channels including Web-based, mobile/smartphone, phone/IVR, chat and messaging. Other integrations enabled through open APIs include virtual assistants, Apple Business Chat, Facebook Messenger, Google RCS, WhatsApp and enterprise applications including CRM and ERP.

“Achieving this strong ranking in Opus’ report is a testament to our leadership in messaging, AI and machine learning, and in blending of AI with human insights,” said Rohan Ganeson, chief operating officer for [24]7.ai. “Companies are thinking more holistically and strategically about the customer journey, their channels and their service models, and [24]7.ai will continue to support them with an innovative platform that drives connected and continuous engagements.”

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Resulticks Receives Accreditation from Privacy Shield Framework

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December 16, 2019

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Resulticks Receives Accreditation from Privacy Shield Framework

Real-Time Omnichannel Marketing Automation Leader Deepens Commitment to Data Privacy with Certification from International Trade Administration Within the US Department of Commerce

Resulticks, the world’s fastest growing real-time conversation marketing solutions provider, announced that it has received certification from the United States government under the EU-US and Swiss-US Privacy Shield Frameworks. This program certifies a company’s compliance with the 23 principles concerning the use and treatment of personal data and makes it accountable by US law.

The Privacy Shield accreditation comes on the heels of Resulticks’ announcement of its North American expansion, extending its commitment to its growing roster of customers and partners in the region. It also follows the September launch of Resulticks’ AI-powered orchestration capabilities, further bolstering the platform’s approach to scalable, segment-of-one customer engagement.

To join the voluntary Privacy Shield Framework, Resulticks self-certified to the US Department of Commerce and publicly committed to comply with the department’s requirements. The rigorous certification process included numerous audits to ensure that the Resulticks privacy policy aligned with applicable regulations.

“Achieving the Privacy Shield certification is a significant milestone for Resulticks, especially during our time of aggressive growth. As the singular solution for capturing a 360-degree view of our client’s customers, we appreciate the immense responsibility that accompanies collecting consumer data,” says Resulticks co-founder and CEO, Redickaa Subrammanian. “By actively participating in the thorough Privacy Shield framework, we are not only reaffirming our commitment to the responsible treatment of data, but elevating the already stringent standards to which we hold ourselves.”

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Mize joins Major Appliance OEMs at ASTI 2020 to enable Repair companies

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December 16, 2019

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Mize joins Major Appliance OEMs at ASTI 2020 to enable Repair companies

Mize to Showcase the Latest Field Service Management Solutions to Enable Repair Companies to Optimize Parts Inventory, Improve Technician Productivity, and Increase First Time Fix at the ASTI 2020 in St. Petersburg, FL

Mize, the leader in Connected Customer Experience, announced that it will be hosting a seminar and presenting Field Service applications for Truck Stock and Service Knowledge at the United Appliance Servicer Association’s Annual Service Training Institute (ASTI) 2020 in St. Petersburg, FL.

The ASTI event includes classes by appliance industry leaders, manufacturers, appliance repair marketers, and business experts. Jim Rushton, VP/GM of B2C Service Solutions at Mize, will lead a seminar titled “Does your Technician have the right knowledge and parts to complete the service job on the first call?”. Jim Rushton has over 30 years of experience in the industry, delivering service solutions to major OEMs, TPAs, and Service providers. The seminar will showcase how companies like Electrolux are utilizing Mize applications to enable Appliance service technicians to improve first call fix rate, increase technician productivity, and optimize truck stock inventory.

Mize is a sponsor of the ASTI 2020 conference from January 19-23, 2020, at the Tradewinds Island Resort in St. Petersburg, FL. and will showcase its Field Service Management solution, which includes its PartsConnect™ and Mize Service Knowledge.

Mize PartsConnect™ enables field service technicians to manage all aspects of their truck stock service parts inventories including real-time connections to their preferred parts suppliers and distributors. The mobile and web app enables technicians to quickly check parts availability in their trucks, service center, other technicians’ vehicles, and participating parts distributor stocking locations. Technicians can place parts orders when needed for repairs or inventory replenishment. ASTI conference participants can download the PartsConnect app and try it out at the conference.

Mize Service Knowledge Management helps manufacturers with the ability to manage and deliver service-related content. Extensive online and offline search capabilities provide their service partner technicians with access to a vast array of content in the form of service manuals, service tips, news flashes, service bulletins, parts catalogs, enhanced schematics, service checklists, etc. All accessible in any web browser or a mobile device while in the customers’ homes servicing products.

Mize’s Service Knowledge Platform provides Appliance manufacturer Electrolux’s 3,000+ service providers with real-time mobile access to knowledge documents and videos. To date, over 2,000+ documents have been published by Electrolux, reducing the number of interface points for service providers and dealers to access information. “This enhanced capability has reduced both the number of calls to the Technical Support Line and the length of hold times that Technicians experience,” notes Steve Zannos, Senior Director of Service Delivery at Electrolux

“Service Providers to the Home Appliance Industry are constantly striving to deliver the highest quality of service and professionalism as possible. To achieve these goals field service technicians must have access to the right knowledge assets and visibility to the exact location of parts where and when they need them to increase the first call completes,” notes Jim Rushton, Vice President/General Manager of Mize’s B2C Service Solutions division. “Mize PartsConnect and Service Knowledge are subscription-based applications that help Service Technicians achieve this outcome.

Major manufacturers with thousands of technicians have deployed the Mize Software globally with proven results in improving customer satisfaction, technician productivity, and growth of aftermarket service sales. Mize PartsConnect represents the first solution of its kind that enables manufacturers, parts distributors, and service provider networks to work collaboratively to ensure parts are available to service technicians when and where they are needed.

“According to Ibis World, Appliance Repair represents a $4.9 billion market in the United States. Appliance manufacturers and their service provider networks must deliver exceptional service, and achieving a high first-time fix is critical,” notes Michael Blumberg, CMO of Mize. “Mize PartsConnect and Service Knowledge are well suited to serve the needs of the Appliance Repair Industry by helping manufacturers, service providers, and dealer networks deliver a better customer experience and maximize customer lifetime value.”

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HEROW and Intercom Partner to Integrate Location Intelligence and Deeper User Context Within Intercom’s Business Messaging Platform

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December 16, 2019

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HEROW and Intercom Partner to Integrate Location Intelligence and Deeper User Context Within Intercom’s Business Messaging Platform

HEROW Is the First Location Service Provider to Integrate with Intercom, Allowing Businesses to Enrich Customer Intelligence with Location Behaviors

HEROW, a location intelligence and contextual platform for mobile applications, announces its partnership with Intercom, the business messaging platform that offers the only customizable messaging suite that drives growth at every stage of the customer lifecycle. HEROW’s app is now available in the Intercom App Store, which offers apps and integrations to acquire, engage and retain customers through Intercom’s platform.

Now businesses using HEROW for location intelligence on their mobile apps and Intercom for customer support can centralize customer information collected on the HEROW platform within the Intercom dashboard. The integration allows support agents working in Intercom to understand how and where a specific customer uses the app, what marketing campaigns a customer was sent or where they are located to know if something like a service outage is happening in their area, so more conversations are in context.

Supporting customers throughout the customer lifecycle requires a thorough understanding of countless interactions. Customers want to be understood through different channels, contact points and contexts, and brands need a rich, customizable data strategy and communication channel that provides a personalized and real-time customer experience.

With Intercom’s Messenger, which helps businesses have personal, real time conversations with customers, and HEROW’s ability to use hyper-precise location technology and machine learning to provide true user context, businesses can have engaging and contextual conversations with customers at scale, breaking the silos that often occur between marketing initiatives and customer support.

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Episerver Doubles Down on North American and Underserved B2B Markets with Acquisition of Insite Software

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December 16, 2019

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Episerver Doubles Down on North American and Underserved B2B Markets with Acquisition of Insite Software

The Industry-Changing Acquisition of Insite Marks Episerver’s Third Major Announcement in Q4

Episerver, the customer-centric digital experience company, has signed a definitive agreement to acquire B2B commerce leader Insite Software. The deal continues Episerver’s unparalleled momentum heading into 2020 after the company’s November 2019 acquisition of content personalization and analytics company Idio and its December 2019 hiring of longtime SAP executive Alex Atzberger as CEO.

“The gifts came early for Episerver with the acquisition of Idio, the hiring of Atzberger, and now the acquisition of B2B commerce leader, Insite,” said Adam Berger, Episerver’s chairman and Insight Partners’ managing director. “Episerver is on a roll, and these three additions to the line-up strengthen Episerver’s already strong position for 2020 and beyond. It also proves our commitment to invest aggressively behind Episerver’s ambitious customer-centricity strategy, visionary product roadmap and growing market presence. We saw a big opportunity to deliver greater value to the underserved trillion-dollar B2B commerce market, which is set to surpass B2C retail sales by two-fold next year.”

Catering to the unique needs of this underserved market, Insite helps manufacturers and distributors transform their businesses through its purpose-built solutions, deep domain expertise, and strong emphasis on customer success and collaboration. Insite is recognized for its fully integrated B2B e-commerce platform, product information management (PIM), analytics, mobile and product catalog products as well as ERP integrations – all designed to make it easier for not only the people managing B2B organizations but also the people interacting with them. Insite customers benefit from Episerver’s global footprint and leading Customer-Centric Digital Experience Platform while Episerver customers benefit from Insite’s laser focus on B2B and purpose-built solutions.

“Since the founding of Insite Software in 2004, our mission has been to help manufacturers and distributors transform their businesses for the future,” said Steve Shaffer, CEO of Insite. “Combining Insite’s best-in-class commerce capabilities with Episerver’s leading Customer-Centric Digital Experience Platform creates a complete B2B solution second-to-none. Joining Episerver will help us expand the scope of our mission by offering a richer suite of products in a rapidly maturing market.”

Insite is recognized atop current B2B analyst evaluations including as a Leader in The Forrester Wave for B2B Commerce Suites, Q3 2018 and as a Leader in IDC MarketScape: Worldwide SaaS and Cloud-Enabled B2B Digital Commerce Platforms 2018 Vendor Assessment. Other third-party evaluations further praise Insite for its ability to reduce the complexity of B2B, which stalls many decision-making teams from going all in on digital transformation.

More than 70 percent of global B2B decision-makers surveyed confirmed the majority of their company’s revenue will come from B2B e-commerce websites they own and operate within the next five years, but 57 percent of B2B leaders say they are currently held back by a cultural resistance to change and new technologies. Episerver plus Insite accelerates each company’s commerce functionality and offers a clear path for customers to take the next most logical step in delivering customer-centric digital experiences to understand their customers, grow their brand and uncover new revenue.

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Innovations in Customer Experience, Infrastructure to Drive eCommerce Growth in 2020

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December 16, 2019

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Innovations in Customer Experience, Infrastructure to Drive eCommerce Growth in 2020

According to the latest figures from the Department of Commerce, US eCommerce volume for the third quarter of 2019 was up 16.9 percent over the same period in 2018; eCommerce now accounts for 11.2 percent of total US retail sales. Monica Eaton-Cardone, a fintech executive and eCommerce specialist, looks at some leading industry trends she believes online retail merchants should take into consideration as they plan for the 2020s.

As with any rapidly changing activity, estimates vary as to just how many important trends are taking place, ranging in recent publications to as many as 402. Eaton-Cardone has identified ten she considers particularly noteworthy for eCommerce expansion; they fall into four general categories:

I. Customer experience. In a retail environment market in which gaining a significant advantage in terms of price or selection is virtually impossible, the major differentiator is the quality of the customer experience. Key trends in this area include:

Personalization. “Consumer privacy issues aside (see below), a merchant’s ability to deliver a highly personalized experience may be the single greatest factor in determining success or failure in the coming decade.”
Trust and privacy. “Here, consumer education is essential. Common misunderstandings about privacy and security can result in buyers losing trust in legitimate merchants while walking headfirst into scams perpetrated by fraudsters.”
Unified commerce. “It’s no longer multichannel, or even omnichannel: it’s one channel. Every point of entry has to supply the same complete customer experience.”

II. Business models. Retail is a brutally competitive business and shows no sign of becoming less so. The more efficiently every part of the enterprise works, the better the margins it delivers. Trends here include:

Customer analytics. “As available customer data becomes more and more granular, it will play a greater role both in personalizing the customer experience and optimizing the supply chain and product offerings.”
Subscriptions. “Recurring billing is popular with consumers and good for cash flow, but it also results in increased numbers of chargebacks. We need to find a way to offer greater stability.”
Enterprise marketplaces. “Particularly for brands not traditionally digital natives, this approach offers a quick pathway to establishing an online presence.”

III. Infrastructure. The rules governing what a website is and does are changing rapidly. Here are some factors driving that change.

Visual commerce. “Expanding the ways a consumer interacts with a product image—clicking to see a garment on a model, a product information video, etc.—offers the closest possible analogue to an in-store experience, increasingly vital as channels merge into one.”
API-based commerce. “Also called ‘headless’ commerce, it means that the backend of the website—fulfillment, billing, CRM, etc.—does not have to change to accommodate innovation in what the customer sees. It’s a way to experiment without breaking things.”

IV. Technologies to watch. There are some areas of development that we are pretty sure will be important, but less sure of when or how.

Artificial intelligence. “Rather than make sudden leaps forward, AI seems likely to develop steadily and gradually come into wider use.”
“Thing” commerce. “The logical next step in the Internet of Things: a consumer could order milk from a smart refrigerator. Before wide adoption, some major progress will have to be made in customer verification.”

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Falcon.io Releases 2020 Digital Marketing Trends Handbook, Exploring Trends That Will Shape the Future of Digital and Social Media

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December 16, 2019

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Falcon.io Releases 2020 Digital Marketing Trends Handbook, Exploring Trends That Will Shape the Future of Digital and Social Media

Falcon.io, a Cision company, has released the latest edition of its annual Digital Marketing Trends Handbook. This is the fourth edition of the handbook, which lists the 15 trends most likely to affect marketers in 2020. The trends are based on industry research, Falcon.io’s expertise, as well as input from customers, partners and influencers.

While the trends vary, they all represent both the challenges and opportunities for digital marketers in 2020 and beyond. Some of the topics explored include:

How private messaging apps are taking over customer service
The latest evolution of social media advertising
How the demand for authenticity is changing influencer marketing

“The sheer volume of digital and social media formats now available can be overwhelming, and digital marketers are working in an industry that’s changing every day,” explained Rachel Kador, Content Marketing Specialist at Falcon.io. “Added to which, marketers have to also contend with how quickly customer behavior is changing.”

“To succeed in today’s landscape, it’s crucial that marketers stay knowledgeable about not only current trends, but what to prepare for in the future.”

Falcon.io will host a webinar addressing the social media trends covered in the 2020 Digital Marketing Trends Handbook on January 23rd. The webinar will be co-hosted by social media consultant and influencer Matt Navarra.

In addition, the handbook will form the basis of a Roadshow to take place in selected cities around the world, beginning in January 2020. Each session will cover the key trends with ample room for discussion and knowledge-sharing.

“The Roadshow will provide us with the opportunity to connect even more closely with our peers, and discuss how marketers all over the world are approaching similar challenges,” said Kador.

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Advanced Technology Services Group Announces SaaS Offering making IBM’s Spectrum Virtualize for Public Cloud in AWS Effortless

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December 16, 2019

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Advanced Technology Services Group Announces SaaS Offering making IBM’s Spectrum Virtualize for Public Cloud in AWS Effortless

Advanced Technology Services (ATS) Group Announced Today the Launch of Its’ New SaaS Offering Around IBM Spectrum Virtualize for Public Cloud in AWS, Making Storage Easier to Use and More Flexible in a Fraction of the Time.

Advanced Technology Services (ATS) Group announced the launch of its’ new SaaS offering around IBM Spectrum Virtualize for Public Cloud in AWS, the latest addition to their comprehensive suite of technology services. IBM Spectrum Virtualize for Public Cloud is a licensed software product that makes it easy to deploy a hybrid multicloud architecture with a common set of all-inclusive features and services across all storage resources – whether on premises or in the public cloud.

By design, ATS’s offering eliminates the days, weeks, or months it often takes to understand, test, and implement a hybrid multicloud storage solution. With this unique solution from ATS, customers can consume IBM Spectrum Virtualize for Public Cloud in a SaaS model, making storage easier to use and more flexible in a fraction of the time.

“Maintaining consistent data between on-premises storage and the public cloud can be difficult,” says Tim Conley, Principal at ATS Group. “We are pleased to be able to help our clients eliminate the complexity of migrating and replicating heterogeneous storage systems between on-premises environments and the public cloud.”

ATS’s SaaS offering for IBM Spectrum Virtualize for Public Cloud in AWS can help businesses create seamless workload and data mobility and a variety of other challenges. The following scenarios are especially ideal:

Extending on-premise to hybrid multicloud: Add cloud capabilities to existing Storage on-prem and temporarily or permanently migrate data, containers, or VMs to/from Public Clouds and between Public Cloud providers.
Public cloud data protection: For workloads already moved to the Cloud, and supported between disparate Cloud Provider data centers, use sync or async mirroring to protect Cloud data center deployments.
Public cloud business continuity: Protect your on-premise data for virtualized, containerized, or bare metal applications by synchronizing local storage data with sync or async storage replication to a DR site in a Public Cloud.
Public cloud block storage optimization: Lower costs, improve performance, and increase the scalability of native Public Cloud IaaS by leveraging thin-provisioned volumes, space efficient snapshots, and AI based auto-tiering.

BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions

Write in to psen@martechseries.com to learn more about our exclusive editorial packages and programs.

Retention More Critical than Recruitment, Say Healthcare HR Executives in Workforce Institute Survey

Write in to psen@martechseries.com to learn more about our exclusive editorial packages and programs.

[24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition

Resulticks Receives Accreditation from Privacy Shield Framework

Write in to psen@martechseries.com to learn more about our exclusive editorial packages and programs.

Mize joins Major Appliance OEMs at ASTI 2020 to enable Repair companies

Write in to psen@martechseries.com to learn more about our exclusive editorial packages and programs.

HEROW and Intercom Partner to Integrate Location Intelligence and Deeper User Context Within Intercom’s Business Messaging Platform

Write in to psen@martechseries.com to learn more about our exclusive editorial packages and programs.

Episerver Doubles Down on North American and Underserved B2B Markets with Acquisition of Insite Software

Write in to psen@martechseries.com to learn more about our exclusive editorial packages and programs.

Innovations in Customer Experience, Infrastructure to Drive eCommerce Growth in 2020

Write in to psen@martechseries.com to learn more about our exclusive editorial packages and programs.

Falcon.io Releases 2020 Digital Marketing Trends Handbook, Exploring Trends That Will Shape the Future of Digital and Social Media

Write in to psen@martechseries.com to learn more about our exclusive editorial packages and programs.

Advanced Technology Services Group Announces SaaS Offering making IBM’s Spectrum Virtualize for Public Cloud in AWS Effortless

Write in to psen@martechseries.com to learn more about our exclusive editorial packages and programs.

Popular Posts

BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions

Retention More Critical than Recruitment, Say Healthcare HR Executives in Workforce Institute Survey

[24]7.ai Earns Top Score in Opus Research’s Decision Makers’ Guide to Enterprise Intelligent Assistants Report 2019 Edition

Resulticks Receives Accreditation from Privacy Shield Framework

Mize joins Major Appliance OEMs at ASTI 2020 to enable Repair companies

HEROW and Intercom Partner to Integrate Location Intelligence and Deeper User Context Within Intercom’s Business Messaging Platform

Episerver Doubles Down on North American and Underserved B2B Markets with Acquisition of Insite Software

Innovations in Customer Experience, Infrastructure to Drive eCommerce Growth in 2020

Falcon.io Releases 2020 Digital Marketing Trends Handbook, Exploring Trends That Will Shape the Future of Digital and Social Media

Advanced Technology Services Group Announces SaaS Offering making IBM’s Spectrum Virtualize for Public Cloud in AWS Effortless

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