Verint  the Customer Engagement Company™, announced that global wellness brand GNC is leveraging Verint Experience Management as an investment in its omnichannel strategy to provide…
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Upstream Works for Amazon Powers Personalized Omnichannel CX and Streamlined Operations Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts…
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On Call Centre, leaders in live communication services, is pleased to announce that contact centre industry leader Pamela Poehlmann has been hired as Acting Call Centre Manager. Pam…
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Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by global travel and hospitality companies including two top online travel booking…
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Clarabridge, a global leader in Customer Experience Management (CEM) for the world's top brands, announced today its integrated Quality Management (QM) solution that is changing the…
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Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by over two dozen Business Process Outsourcers (BPOs) across all global regions. BPOs…
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Imagination Media, an e-commerce solutions provider and certified Adobe Silver Solution Partner, will present its new Adobe Commerce and Magento Open Source based solution for…
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It is good that we have forgone the archaic sales systems and are adapting to the latest sales management processes and sales technologies to simplify sales activities and keep…
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Cloud's ability to de-silo data from disparate sources is a vital advantage in the new marketplace, finds Frost & Sullivan The hyperdigitalization caused by the pandemic has…
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85% of Contact Center Leaders are Optimistic That Contact Centers Will Be a Revenue Driver in the Future, and 72% Are Preparing for Growth by Hiring While 2020 forced many rapid…
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