Every day, companies receive an invaluable flood of insight, hidden in support emails, chat logs, and service calls. Feedback is omnipresent. Yet most of it
For over a decade, customer experience (CX) strategy has been propelled by incremental efficiency: shorter handle times, improved routing, and frictionless omnichannel integration. We’ve streamlined
The traditional retail playbook is being rewritten. As foot traffic continues to evolve and the permanence of brick-and-mortar stores is challenged, brands are leaning into
In today’s economic climate, where CFOs are demanding efficiency and growth without expanding headcount, the cracks in high-volume outbound phone sales strategies are becoming painfully
Setting goals and creating a blueprint to achieve them is critical to success. Whether you’re
A sales professional made more than 100 cold calls in one day in 2023. What
Sales technology (SalesTech) activates predictive engagement by using AI and machine learning to analyze vast
Picture this: A worldwide company is getting ready to give a price for a specialised
Sales pipeline bottlenecks are those obstacles that sneak up on even the most seasoned sales
The industrial automation sector witnesses a remarkable transformation in how purchasing decisions unfold. Today’s B2B
This strategic partnership enhances DGR’s Digital Foundations portfolio with industry-leading all-flash storage and sustainable data solutions. DGR Systems, LLC is pleased to announce its acceptance into the Pure Storage Partner Program. This strategic milestone allows DGR Systems to expand its
Sprinklr , the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced that Michele Meyers is joining Sprinklr as Chief Accounting Officer, effective January 5, 2026. In this role, Meyers will oversee all accounting operations, financial reporting, and compliance functions, reporting
NTT DATA announces the acquisition of The Cloud People Group AS, one of the largest pure-play ServiceNow partners in Europe. Founded in 2019, The Cloud People is headquartered in Oslo, Norway, with offices across northern Europe, the USA and Brazil,
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