In recent years, customer service has undergone a profound shift, marked by a surge in demand, heightened intensity, and ever-increasing expectations from a more discerning clientele.…
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The new partnership leverages Journey.ai's patented technology to enhance Zoom Contact Center, enabling unparalleled security, efficiency, and user experience. Journey.ai, a pioneering…
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Splan, a pioneer in Unified Badging Identity & Badging software solutions, is thrilled to announce a strategic partnership with SailPoint, a globally recognized expert in…
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Scott Sunday joins BigID as the new Chief Customer Officer BigID, the category-leading data security and compliance vendor for the cloud and hybrid cloud, announced the expansion of…
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Proven IT professional services leader joins executive team to manage Armis customers’ experience and retention Armis, the asset intelligence cybersecurity company,…
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Newest Component of Bluecore’s Transparent Identification Suite Generates Incremental Revenue Opportunities in 24 Hours Through ID Rates Up to 70% Bluecore, a retail shopper…
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Americans expect AI to usher in 24/7 support, no wait times, and human-free help as an option when preferred More than half of Americans (52.4%) are optimistic about the future of…
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New Research from Liminal Forecasts Transaction Fraud Prevention in E-Commerce Market to Grow 11.8% CAGR over the next 4 years, Signaling a Paradigm Shift The rapid growth in…
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Premier Auto Retailer Lithia Motors Achieves Dramatic Cost Savings, Efficiency, Fraud Mitigation and Customer Service with Vouched Vouched, an AI-driven identity verification…
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Strategic integration earns Acxiom Level 4 'Orbit' Status - Braze's highest tier of partnership Acxiom, the customer intelligence company, today announced that it is…
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