Swampfox, is experiencing unprecedented growth in demand of their acclaimed Callback solution, First In Line (FIL), as large Contact Centers have struggled to absorb and manage…
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With continued enterprise market growth, Fuze is well-positioned to expand its virtual contact agent offerings to meet modern contact center demands Fuze, the leading…
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The Industry’s First Global Cloud-Based SIP PSTN and Multi-Platform Integration Network. OneStream Networks launched Cloud Voice Hub, the industry’s first global cloud-based SIP PSTN…
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Avaya OneCloud™ CCaaS earns Leader position in Aragon Research Globe™ for Intelligent Contact Center for 3rd Consecutive Year Avaya, a global leader in solutions to…
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For the fourth consecutive year, Five9 is positioned as a leader and achieved high strength ratings for strategy, performance, and reach Five9, Inc., a…
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Those achieving the most with cloud — “Continuum Competitors” — treat cloud as an operating model for innovation A new report from Accenture has identified a…
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Verint®, The Customer Engagement Company™, today announced that it has been recognized as a market leader in DMG Consulting’s latest Contact Center Workforce Optimization Market Share…
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In an interview with CEOCFO, Thrio, Inc. CEO Edwin Margulies discusses their AI-based Contact Center technology CEOCFO Magazine, an independent business and investor publication that…
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The Point of Sale Cloud, an easy-to-use, fully integrated cloud platform for multi-unit restaurants, launches as a new competitive advantage for the restaurant industry. The Point of…
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Codeveloped innovative, end-to-end solutions will enable new customer experiences and business services across industries with on-premise or network-based deployment Today, AT&T…
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