Conversations is a universal inbox built on top of a CRM, an all-in-one setup that gives businesses the tools they need to better connect with and delight their prospects and customers.…
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Cloudera, Inc. (NYSE: CLDR), the modern platform for machine learning and analytics optimized for the cloud, announced it was recognized in the 2018 Gartner Peer Insights Customers'…
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CR-X, Inc ("CR-X") announces CustomerView® is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys is the global leader in omnichannel…
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Call analytics leader, Marchex, has released a series of reports that measure the call handling performance of hotel and cruise brands. By analyzing 5.8 million calls to 13 hotel brands…
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Microsoft Business Applications Summit - BrandTotal today announced it is working with Microsoft to provide customers with access to parts of BrandTotal's Agile Marketing Platform from…
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Confirmit Horizons platform fuels Voice of the Customer program for leading cloud solutions provider Confirmit has been chosen by 8x8, Inc., a leading provider of cloud phone,…
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Customer Success should be more aligned, both technically and philosophically with how AI is being applied on both sides of the funnel.
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ProsperWorks, the Google-recommended CRM for today's digital workplace, announced today it is rebranding to Copper. The name Copper was chosen for its timeless quality, clarity and…
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DigitalGenius, the AI Platform for Customer Service, today announced the introduction of breakthrough functionality called Conversational Process Automation (CPA).
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Any organization spending budget on digital advertising could benefit from Call Intelligence, but it adds the most value in industries where the phone is part of the customer buying…
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