The impacts of COVID-19  eCommerce for both small and large brands has been crucial during these times. This has truly been the year of digital retail, thus also an unprecedented year…
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Gorgias has grown over 200% in 2020 and plans to double its global workforce Gorgias, the e-commerce customer support platform, announced that it has raised a $25 million Series B…
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Nuvi becomes industry-leading social analytics and customer experience platform, empowering enterprise marketers and brands to resolve collapses in customer experience and underlying…
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Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for…
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Proprietary model identifies consumer segments that are most likely to switch to and away from any given brand, and why QuestionPro, a global leader in online survey and research…
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Vibes, the technology leader powering direct-to-consumer mobile engagement, delivered a record number of mobile messages on behalf of its customers during the Thanksgiving holiday…
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Khoros, a global leader in digital-first customer engagement software, announced it has partnered with Medallia (MDLA), the global leader in experience management. Read More: …
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This report explores today’s customer marketer, where customer advocacy and community intersect and how they provide a wider business impact. Influitive Corporation—a…
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Customers Adapt and Respond in 2020 by Leveraging Cloud, Automation and AI Solutions Verint Systems, The Customer Engagement Company™, celebrated its customers at the seventh annual …
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Clinch, the Personalization Everywhere company that provides cross-channel dynamic creative optimization (DCO) technology to the world's leading advertisers, announced today the launch…
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