SalesTech Star

Gorgias Raises $25m Series B to Enhance E-Commerce Customer Support

Gorgias has grown over 200% in 2020 and plans to double its global workforce

Gorgias, the e-commerce customer support platform, announced that it has raised a $25 million Series B round following the company’s 200% year over year growth in 2020. The round, which is being led by Sapphire Ventures with participation from SaaStr, Alven, Amplify Partners, CRV, and Greycroft, brings Gorgias’ fundraising total to more than $40 million, and its valuation to more than $300 million. The round will be used to accelerate product development double the company’s workforce across its six global offices.

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Gorgias is a leading customer service application that helps online merchants respond more effectively to customer inquiries by centralizing interactions and information, automating responses to the most recurring questions, and making support agents even more efficient. E-commerce has experienced unprecedented growth in 2020 and, as an extension of that phenomenon, demand for customer service support has increased exponentially as well, underscoring Gorgias’ value to its merchant partners.

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Having tripled its customer base in less than a year, Gorgias supports more than 4,500 online stores, including Steve Madden, Timbuk2, Fjällräven, Marine Layer, Ellana, Electrolux, Sergio Tacchini. Gorgias helps over 1 million end customers around the world every week.

“This is a critical time for merchants everywhere, with consumer habits changing rapidly due to the pandemic, and with businesses learning to adapt. Customer support is a key link in that chain, essential to merchant growth strategy and to the loyalty of their customers,” said Romain Lapeyre, CEO and Co-Founder of Gorgias. “With our investors’ support, we are able to deliver unmatched service to our merchant partners, grow our product, and plan to grow our team by doubling our workforce worldwide.”

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