Exemplifi has been certified as a Small Business Entity by the State of Colorado. They received this certification based on their extensive work in providing effective digital solutions for multiple departments of the state of Colorado. “It is a great
While key performance indicators improved across service teams, average costs for field service rose 7% in 2022—keeping up with the pace of inflation. First Time Fix Rate (FTFR) has improved 2.34%, but all the positive benefits that are normally associated
ISG Provider Lens™ report says enterprises are seeking different contact center services to address changes in business and consumer behavior following the pandemic Major changes in business operations and consumer behavior since the start of the COVID-19 pandemic have increased demand
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