In what ways should B2B teams revisit their customer success initiatives and why? Catherine Blackmore, GVP of Customer Success & Renewals at Oracle weighs in: _________ …
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With OrderAI Talk, Jet’s Pizza has increased order accuracy, decreased time employees spend on the phone, and continued to provide their customers with an exceptional guest experience…
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Oversubscribed round comes at a time of unprecedented 300% year-over-year growth for Conversational AI & Automation leader Aisera, the world's first AI-driven service experience…
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Multimodal AI technologies are utilized in a voice memo-based smartphone application for hotel clerks to report each time they welcome a guest. Aimesoft, a global pioneer in…
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Industry Awards Build on Momentum From Funding, Employee Growth and Partner Expansion  BigPanda, Inc., the leader in AIOps Event Correlation and Automation, announced it has won four…
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ZNet Technologies, a leading distributor of cloud and IT services, partners with business software company Freshworks ZNet Technologies Private Limited, India’s leading cloud…
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ibex, a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that it has been named a finalist for “Best Digital…
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The Presto Pulse of the Industry study indicates a continuing shift away from dine-in, overall frustration with drive-thru quality of service, and a positive attitude towards…
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Pedro Souza, Vice President of Customer Care at SmartBear chats about the future of customer care in B2B and the impact of automation and how it can bring about change: _______…
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KaiNexus, the leading continuous improvement and Lean software company, recently passed $5 Billion in total financial impact. "Passing $5B in total financial impact would not…
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