In an era where customer expectations are sky-high and patience is paper-thin, businesses are racing to modernize their contact centers. AI, automation, and omnichannel platforms
Only 57% of salespeople met their quotas in 2024–the lowest figure in the last five years. In the U.S., that number falls even further to
As leadership teams finalize their 2026 roadmaps, one truth is impossible to ignore: growth targets aren’t shrinking, but teams are. Growth targets are climbing. Headcounts
Despite surging investment in AI, sales reps are ignoring tools that don’t integrate into their workflows. Sales leaders have invested heavily in AI over the
Cold calling used to be the most important part of sales, but now predictive AI
Imagine adding a real-time lead scoring tool or a proposal generator to your CRM with
Empathy has always been a cornerstone of effective sales. As customer expectations evolve, sales teams
Recent reports indicate an increase of around 4.7% in marketing and sales technology budgets, with
Sales leaders must always stay ready to embrace innovation and change. From the transformative power
Enhancing the data in your Customer Relationship Management (CRM) system is essential for maximizing the
Together with BG Road Safety, Avetta introduces new capabilities to help clients dramatically reduce road transportation risks and enable suppliers to turn safety performance into a powerful competitive advantage Avetta®, the leading provider of supply chain risk management (SCRM) software,
Survey of 2,400+ shoppers finds that Q4 buyers are oscillating between two distinct psychological modes: survival and coping Bazaarvoice recently released findings from The High Cost of Holiday Cheer: How Consumers Spend, Scroll + Regret Report, which reveals a widening disconnect between festive
Platform helps companies monitor and deploy AI agents across web and voice interactions InfiniteWatch, an AI-native platform for customer interaction intelligence, announced its emergence from stealth mode with $4 million in pre-seed funding led by Base10 Partners, with participation from
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