Simplr, a human-first, machine-enabled customer experience solution, has partnered with Gorgias to provide eCommerce brands with a customer service stack that is custom-built to turn…
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The evolution of automation and artificial intelligence (AI) has transformed the way we interact with digital experiences. These technologies have become integral to delivering seamless…
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Rezolve.ai, the Pioneering Leader in the Generative AI Service Desk Domain, Earns Stunning G2 Badges for Exceptional Performance Rezolve.ai, the leading software company specializing…
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Contact Centers are built on calling functionality to involve other ways a client can connect with an enterprise, or to increase ways through which an enterprise can reach clients…
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Traditionally, the call center abandonment rate is defined as the percentage of customers that hang up before they get connected with an agent. What is Call Abandonment Rate?…
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Rolls out a unified AI-driven Connected Retail solution for remote store operations Facilio, a leader in the property operations & maintenance software space, announced a…
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Ray Nolan, Founder at eDesk talks about the benefits of WhatsApp for business and how platforms like eDesk with their new integrations enable better instant brand communication with…
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eDesk’s integration with Mirakl will enable marketplace sellers to centrally manage all their customer support, at scale, in one unified inbox. eDesk, the e-commerce platform that…
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To revamp Digital Workplace Management, Network Security, and IT Infrastructure, powered by Infosys Cobalt Infosys, a global leader in next-generation digital services and consulting,…
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Attendees will learn how to enhance CX with cloud contact center software Stratosphere Networks has announced it will co-host a whiskey tasting event focused on the advantages of cloud…
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