Talkdesk, the cloud contact center for innovative enterprises, expands its workforce engagement management (WEM) capabilities with products to manage, develop and engage agents…
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8x8, Inc. , a leading integrated cloud communications platform, announced new capabilities for its 8x8 Contact Center solution as well as recognition from TMC, a global, integrated…
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New service launches at ICMI Contact Center Expo 2019 8×8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide,…
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Analysis of user behavior provides guidance on how agents can successfully manage their accounts Contactually, the real estate CRM of choice for many of the country's top real estate…
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NICE Performance Management version 7.0 selected to support GM’s ‘Best in Class’ strategy and improve performance and employee engagement NICE announced that General Motors (GM)…
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Monet Workforce Management integrates seamlessly into Amazon Connect to optimize contact center resources and improve agent and customer experience Monet Software, a leading…
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Technology has a big influence on how businesses operate nowadays, and mobile sales technology is becoming essential for sales. Strictly depending on conventional sales techniques…
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Contact centers can now leverage AI to automate the evaluation of every customer interaction and quickly identify the most common reasons for customer inquiries. Calabrio, the…
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New AI Maturity Benchmark Report Shows Advanced Solutions More Likely to Improve Customer Satisfaction, Agent Productivity and Revenue Growth Sixty percent of…
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Voiso, a leading AI-driven contact center software provider, is committed to delivering user-centric solutions that seamlessly integrate advanced functionality with intuitive…
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