Despite surging investment in AI, sales reps are ignoring tools that don’t integrate into their workflows. Sales leaders have invested heavily in AI over the
On paper, retail labor plans often look sound. They’re crafted using forecasts, historical data, and performance goals designed to keep costs down and productivity up.
Every day, companies receive an invaluable flood of insight, hidden in support emails, chat logs, and service calls. Feedback is omnipresent. Yet most of it
For over a decade, customer experience (CX) strategy has been propelled by incremental efficiency: shorter handle times, improved routing, and frictionless omnichannel integration. We’ve streamlined
Recent reports indicate an increase of around 4.7% in marketing and sales technology budgets, with
Sales leaders must always stay ready to embrace innovation and change. From the transformative power
Enhancing the data in your Customer Relationship Management (CRM) system is essential for maximizing the
Setting goals and creating a blueprint to achieve them is critical to success. Whether you’re
A sales professional made more than 100 cold calls in one day in 2023. What
Sales technology (SalesTech) activates predictive engagement by using AI and machine learning to analyze vast
HFS Research cites Genpact’s AI-driven supply chain innovation, well-established as-a-service operating model, and measurable financial impact Genpact, an agentic and advanced technology solutions company, announced its recognition as a Horizon 3 Market Leader in the HFS Horizons: Intelligent Supply Chain Services, 2025 assessment.
AI Agility Emerged as 2025’s True Competitive Advantage Triple Whale, the agent-powered intelligence platform used by more than 50,000 ecommerce and retail brands, released its 2025 Black Friday Cyber Monday (BFCM) Breakdown Report, showing record platform engagement as brands leaned
Customer Experience Leader to Drive AI and Analytics Success for Alteryx’s Global Customer Base Alteryx, Inc., a leading AI and data analytics company, announced the appointment of Bill Tabbit-Humphrey to Chief Customer Officer. Tabbit-Humphrey, who previously served as Senior Vice
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