Balto, the #1 Real-Time Guidance Platform for contact centers, has launched a new research and data team focused on providing actionable insights for the contact center industry: the…
Read More...

Cresta's 'Reducing Ramp Time & Agent Attrition In Contact Centers' report reveals how real-time coaching and agent progression monitoring are effective practices that help with…
Read More...

Contact Center Solutions Now Available Through Several Carahsoft's Federal, State and Local Government Contract Vehicles Bright Pattern, a leading provider of AI-powered cloud…
Read More...

Next-Gen CCaaS 3.0 Earns 98 out of 100 Score in Usability, Recognized as Leader in 16 G2 Reports UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center provider,…
Read More...

PCI Pal® survey compares opinion between consumers and contact center professionals in the UK and USA Having surveyed nearly 3000 consumers and contact center professionals in…
Read More...

Provides Highest Quality of Service and Reliability for Employees and Contact Center Agents in the Philippines; Global Reach™ Now Expands to 48 Countries and Territories, Including…
Read More...

The Austin Award Program Honors mindStart as a Leader in Customer Support and Service for Contact Centers mindStart, a privately held company focused on providing outsourced customer…
Read More...

The Company will showcase its platform of pre-integrated, out-of-the-box solutions that deliver a superior customer and agent experience for contact centers LiveVox Holdings, Inc. , a…
Read More...

Customer care works on voice and instant chats. If you give your customer a choice between chat and a voice call, the customer would mostly prefer the latter. Voice has long been your…
Read More...

Digital solutions that offer deep visibility into customer journeys and supply chain ecosystems to drive superior efficiencies, finds Frost & Sullivan The rising purchasing power…
Read More...