IR’s customized solution ensures a high-quality experience as the customer migrates from legacy to new platforms. IR, a leading global performance management and analytics provider, announced enhanced support for a Fortune 100 health insurance company transitioning its contact center to
New feature helps businesses diagnose and resolve customer issues quickly by enabling video calls through a simple URL Call Link means organizations can solve customer queries within the first step, reducing customer wait times Global cloud communications platform Infobip has launched live
RaaS empowers businesses to adapt and thrive in new era of supply chain complexity Ever-increasing consumer demand and labor challenges are top of mind for many supply chain executives amid double-digit growth rates in eCommerce. To ensure their supply chain
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