NICE Enlighten AI for CSAT empowers agents to positively impact their customer satisfaction outcome, highlighting the behaviors needed for achieving their goals with real-time guidance NICE announced that NICE Enlighten AI was named a winner in the 2023 BIG Innovation
Winners from the Americas, Australia, and New Zealand honored for their exceptional commitment to providing customers with flexibility and choice throughout the communications lifecycle Mitel, a global leader in business communications, announced the winners of its annual Global Partner Awards
Research shows industry trends, best practices and provides a benchmark for US gift card programs A new report commissioned by Blackhawk Network (BHN), a leader in global branded payments and conducted by leading research firm, NAPCO Research, found that retailers are evolving and
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