Ushur’s Customer Experience Automation (CXA) platform is now available on the Five9 CX Marketplace, enabling rapid integration with the Five9 Intelligent Cloud Contact Center Ushur,…
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The connection between Generative AI and customer service is becoming more obvious in today's digital landscape. The introduction of advanced AI systems, such as ChatGPT, has spurred…
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Business leaders join consumers in lamenting the state of customer service—but think their own companies are the exception In spring 2023, Interactions, a leader in conversational…
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eBook Explains How to Achieve Next-Gen Customer Interactions Using Generative AI (GPT) with Concrete Use Cases and Explanations, Defines How Roles and Responsibilities Will Change…
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Industry's First Generative AI Chatbot for Restaurants Vistry, a San Diego-based startup, leading the way in Generative AI and restaurant automation, proudly announced the launch of…
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The world of retail shopping has undergone a complete transformation in the last two decades. An increasing number of retail customers are now preferring to make complete their…
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8x8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced findings from its 2023 State of Conversational AI in the Contact Center…
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Genesys positioned highest for ability to execute and furthest for completeness of vision Genesys also recognized in Gartner Critical Capabilities report and ranked highest…
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Freshworks Inc., today announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing…
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AutomationEdge, a leading Hyperautomation platform has announced strategic partnership with eAlliance Corp, a cutting-edge Hyperautomation solutions provider. The partnership will…
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