Business leaders join consumers in lamenting the state of customer service—but think their own companies are the exception In spring 2023, Interactions, a leader in conversational…
Read More...

eBook Explains How to Achieve Next-Gen Customer Interactions Using Generative AI (GPT) with Concrete Use Cases and Explanations, Defines How Roles and Responsibilities Will Change…
Read More...

Industry's First Generative AI Chatbot for Restaurants Vistry, a San Diego-based startup, leading the way in Generative AI and restaurant automation, proudly announced the launch of…
Read More...

The world of retail shopping has undergone a complete transformation in the last two decades. An increasing number of retail customers are now preferring to make complete their…
Read More...

8x8, Inc., a leading integrated cloud contact center and unified communications platform provider, announced findings from its 2023 State of Conversational AI in the Contact Center…
Read More...

Genesys positioned highest for ability to execute and furthest for completeness of vision Genesys also recognized in Gartner Critical Capabilities report and ranked highest…
Read More...

Freshworks Inc., today announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing…
Read More...

AutomationEdge, a leading Hyperautomation platform has announced strategic partnership with eAlliance Corp, a cutting-edge Hyperautomation solutions provider. The partnership will…
Read More...

The CCaaS solution aims to service AudioCodes' vast Microsoft Teams customer base with a Microsoft Teams-native contact center offerin Voca Conversational Interaction…
Read More...

Connected to the company’s acquisition of Thankful, Gladly Sidekick helps brands save money, deliver personalized customer service at scale, and build lifelong customer loyalty…
Read More...